AUGUST 26, 2008
Great post by Jay Cross that uses the history of performance support to set up the need for what Jay calls Learnscapes. Jay tells us: Performance support is blossoming in organizations today under the label of Web 2.0. Thatâ€™s how we use Google and corporate wikis and instant messenger. really gets you performance support. I would say that they come closer to knowledge management than performance support.