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How to support and empower your customer support team

TalentLMS

Customer support teams are the unsung heroes of every business. They ensure customer satisfaction, loyalty, and retention. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. But you can’t rely only on that.

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Leadership Coaching for Executives through Mentoring

Chronus

That’s where leadership coaching comes in. Effective executives are crucial for organizational success, and leadership coaching ensures quality leadership isn’t left to chance. Mentoring can play a vital role in leadership coaching, as a personalized way to support leaders and help them develop.

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The REAL Sales Approach: Elevating Sales through Continuity

Infopro Learning

Sales should be dynamic, meaning demand adjustments must be made to accommodate market shifts and evolving customer requirements. However, there’s often a missing link in these training programs: continuity and reinforcement provided by the sales leadership.

Sales 221
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Free learning & development webinars for April 2022

Limestone Learning

You’ll walk away with the knowledge of how to apply asynchronous and synchronous training methods to your organization's L&D program. PT: Five Ways to Put Learning Front and Centre at Your Company (Free for ATD members) Effective L&D programs attract skilled talent and keep current employees engaged.

Free 133
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Using the power of peer coaching to enhance leadership and organizational empathy

CLO Magazine

There are multiple global events impacting the workforce’s intellectual and emotional ability to perform successfully. In addition, employees are craving employer-supported mental health and lifestyle balance. Trauma, isolation, mental health and disengagement create a need for empathetic support.

Coaching 101
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New Research Unveils the Impact and Dynamics of Sales Coaching in Life Sciences

PDG

Coaching New Research Unveils the Impact and Dynamics of Sales Coaching in Life Sciences February 6, 2024 – 5 min read In the rapidly evolving, competitive life sciences sector, effective sales coaching has surfaced as key to enhancing team performance.

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9 Definitive Blended Training Strategies to Coach and Mentor Your High-performance Employees

EI Design

There may be several high-performance employees in any organization, awaiting “discovery” and whose potential the company might not currently be tapping. With the ongoing COVID-instigated disconnect, the gulf between high performers and their advisors, supervisors, and managers has widened. What Does Coaching and Mentoring Mean?