Top 3 ways an intelligent learning platform helps you implement your best customer service training ideas


Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction.

Deliver Outstanding Customer Service with Screen Recording

TechSmith Camtasia

Over the past several years, the term customer experience has continued to gain momentum. But, there’s a reason— emphasis on the consumer is due to advancements in communication and technology. Consumers are no longer limited to purchasing goods and services from local businesses. Shep Hyken, in his article written for Forbes about trends in customer experience , advises brands to “realize the power of word-of-mouth marketing.


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GOOD NEWS FRIDAY: Unicorn Customer Service Excellence Nationally Recognised

Unicorn Training

Unicorn is delighted to have received accreditation of Service Excellence from the National Skills Academy for Financial Services.The accreditation reviews customer service in an organisation, measuring against statements, positive indicators, and judges against a rigorous set of standards.Jackie Kennedy, Chief Operating Officer at Unicorn, said: "This Accreditation of Service Excellence gives Unicorn external recognition of the quality of its customer service.

50 Ways to Lever Learning

The Performance Improvement Blog

Performance measurement – learning from measures of performance such as sales figures, production numbers, and customer service feedback. Professional conferences – attending local, regional, national, and international meetings that have presentations of content relevant to one’s work; learning comes from reflecting on that content and discussing application with others. (My apologies to Paul Simon.).

My Twitter hero

E-Learning Provocateur

Several weeks ago, I deposited a cheque for £122 into my local bank account, but it was paid in as $122. Soon after, I finally got around to reading 3 Examples of Stellar Social Media Customer Service. The article stated: One customer, Jennifer Hellum, sought customer service after the glass top on her Pottery Barn table shattered in the extreme Arizona heat last summer. Is this what customer service has come to?

6 Tips To Create A Communication Strategy For Compliance Online Training

EI Design

In this article, I’ll share 6 tips for creating an effective communication strategy for compliance online training. How To Create A Communication Strategy For Compliance Online Training. The good news is that you can make the process more enjoyable for everyone involved with an effective communication strategy for compliance online training. Keep The Lines Of Communication Open With Microlearning. Use Analytics To Find The Right Communication Vehicle.

The 6 Benefits of Language Interpretation


In every business, communication with customers is the critical factor that brings people together to a mutual understanding of transacting business. Improve Customer Retention and Loyalty. The most significant cause of poor communication is language differences.

5 Applications of Automotive Language Services


If you are in the automotive business, it is essential to provide the best customer service possible. This means offering translation services for your customers who speak a different language. Language Translation Services. Language Interpretation Services.

Moving from Teacher to Facilitator | Social Learning Blog

Dashe & Thomson

Even with the help of the newest technology tools to communicate and educate including social media, wikis, and Google, we still need to transform our ILT classrooms and training sessions into integrated blended learning environments. Some of my photography can be seen in local art galleries and online through National Geographic image stock.

Ensure Accessibility With Language Services


What if some of your employees need access to language services? In such cases, language services for businesses will be useful and provide accessibility. Communication is a very effective tool, particularly in business. What Is a Language Services Provider?

The Customer Education Experts Directory


Since the outbreak of the global pandemic, customer education has become a hot topic of discussion, and for a good reason. Recent research findings collected by Intellum (2019), present the importance and highlight the effectiveness of customer education on a wider spectrum.

How to get everyone to write like Ernest Hemingway

Making Change

When we talk about writing style, we can get bogged down in personal preferences that are hard to communicate. It is expected that all employees will strive to achieve the highest standards of customer service, as service excellence is a competitive differentiator in the market and improving customer service is key to the Firm’s strength as a business. Our competition does a pretty good job of customer service.

Tesseract Learning has been awarded the status of Accredited Learning Technologies Provider by Learning and Performance Institute (LPI), UK

Tesseract Learning

As stated by the LPI, Tesseract Learning has been awarded Accreditation for its commitment to high quality and process improvement in providing learning, development, and training services to clients.

10 Best eLearning Authoring Tools


Translation & Localization. Customization. Cognitive Services. Localization. Unlike off-the-shelf content, where you have no control over what’s included inside, the content you created with training development software allows full customization.

7 Top Sales Tips for Medical Device Sales Teams


You are called upon to be a masterful communicator, collaborator, orchestrator, and relationship-builder. Good reps map out their territory, understand each customer’s needs, and coordinate product logistics with local inventory managers and hospital personnel. .

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eLearning in the Workplace


eLearning has become the cornerstone of education services to the mobile and the busy employee. Workplace training systems also bring together managers and employees under one communication platform for effective knowledge and experience sharing. The Sporadic User: Use of eLearning is localized or sporadic – it is used in some departments. Trainings to reinforce best practices in customer service can also be developed using scenario-based trainings.

What is Soft Skills Training? The Complete Guide


Soft skills training is training that focuses on developing skills such as communication, teamwork and problem solving. Better customer service and client satisfaction. Soft skills training teaches employees how to communicate effectively and tackle problems more confidently.

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6 Retail Sales Skills your frontline staff need to have


Whether it be a sale or just introducing a new product, the frontline staff in retail are the first to interact with the customer. The image of a company or service is created based on how well-trained the team is and how sensitive they are to the customer’s queries.

How to get the elearning content?

Creativ Technologies

Businesses need elearning content for various reasons such as communication skills, customer service training, safety, health and fitness and compliance training. Elearning Content is the foundation for successful training.

10 Restaurant Staff Training Topics

Ed App

To achieve this goal and provide the best dining experience to your customers, let’s look into 10 restaurant staff training topics you can discuss with your employees. Knowledge about food safety guarantees that the food served to customers is prepared hygienically and is safe for consumption. It’s also important that your staff is aware and compliant with food safety standards, such as those imposed by the Food and Drug Administration or its local equivalent.

Spotlight on… Machmade Ltd


We provide a full plumbing service from domestic homes to large-scale projects including British Gas and other major commercial clients. Having this team of local plumbers allows us to provide rapid response , emergency plumbing services 24 hours a day, 365 days a year.

What Exactly is a Hybrid Workplace, and Why Are Companies Moving That Direction?


As companies and local governments began relaxing COVID-19 restrictions, organizations around the world prepared for a “return to work,” undoing remote work and work from home setups. Mistakes with digital communication.

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How to Update Your Business Continuity Plan in a Time of Crises


Review and refresh your plan, as needed, to ensure that your plan considers your people, your company’s space and physical assets, communications and business systems, and customer service. Are your products and services more (or less) in demand now that COVID-19 has emerged?

Re-designing your L&D strategy for the hybrid workplace


Prioritize communication skills. Communication training is top of the list for many companies. CEO Ben Wallington says: “ In a hybrid workplace, in-office groups have to learn to communicate and sync their activities with remote employees and vice versa. ”.

How to Build a Learning Culture in Your Organization


By emphasizing the central role that a learning culture plays in staff development and customer service quality, you’ll be projecting a positive image to both job applicants and the public. Make Learning the Focus of Your Internal Communications.

The Disney Aspire program is making dreams come true

CLO Magazine

Disney employs thousands of hourly workers to run restaurants, operate rides and deliver cheerful customer service to the millions of guests who visit their hotels and theme parks. Supporting the local workforce aligns with their culture and vision of the future of work.”.

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How Uber Eats uses EduMe to retain and keep couriers active on their app


A problem many on-demand food delivery companies face is a high courier sign-up rate, but seeing those contractors drop off after an initial 2-4 week period , i.e. they churn shortly after onboarding.

How to Teach Soft Skills in the Workplace


Soft skills typically involve how people relate to each other in life and in the workplace, such as communication, adaptability, and creative thinking to name a few. Skills such as active listening, empathy, and communication help create a productive and highly collaborative workplace.

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Best Employee Management Software Solutions


From hiring and onboarding to ongoing training, communication, performance management, and benefits administration, these tools help you keep a workforce engaged, productive, and aligned to business goals. Communication tools. Employee self-service portal. Lack of customization.

3 Myths You Need to Reject to Make More Visual Help Content

TechSmith Camtasia

Screenshots and images are like jet fuel for communication. This means that — as communicators — we can’t rely on text alone to help our users and customers understand how to use our products and services. Customer comprehension.

10 Best Moodle Alternatives You’d Love to Know


This open-source platform enables organizations to build a custom eLearning environment. Since it is open source, you need to download the software to your local server, which may not be the best option for small and medium businesses. 100+ customization options.

Online Learning Trends Enhancing Employee Productivity in 2017


However, you must create communication guidelines to clarify expectations and define roles. These are ranging from checking out a large piece of equipment to helping someone be empathetic towards others in the customer service realm. Features like language localization, eCommerce, social and collaborative learning tools, learning paths, reporting, an eLearning content library, and more support trends as well as everyday training.

Killer Chefs, an on-demand company reinventing home dining, joins the EduMe family


We are very pleased to announce Killer Chefs, a company bringing the restaurant experience to customers’ homes, are the latest to join EduMe’s growing family of clients! Customers choose based on the chef or menu.

Case Study: Greenlight Planet & EduMe - Driving salesforce productivity & engagement


With over 27 million customers in 60+ countries, it’s a truly global enterprise. Greenlight Planet’s sales agents provide a direct link to its customers. They’re responsible for selling its wide range of products, providing excellent customer service, and gaining an in-depth understanding of user needs. Easy to drive engagement Greenlight Planet make regular use of EduMe’s communication feature.

Building a global workforce that creates great customer experiences


Start centrally, support locally: Make a centralized learning approach your foundation. Adapt and support it locally to maximize your impact. Look to the consumer for metrics that matter: Use customer reviews and manager observations to assess your program.

How to Start an Online Consultation Marketplace Business


A consultant studies existing problems in a plan and offers improved solutions by leveraging specialized expertise and services in different domains. . The worldwide online doctor consultation market is semi-united with the presence of global and local players. Custom Development.

4 Reasons Systems Training Isn’t Really About Systems


Or perhaps it’s to increase customer satisfaction, with easier and more reliable transactions. If a Sales organization puts a new Customer Relationship Management (CRM) system in place, goals are likely to be improved customer communication, better opportunity identification, and higher sales. Usually, the goal is to get something done more efficiently, more effectively, at a lower cost, or at a higher level of customer satisfaction.