Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

Customer Service 52

Customer Service Services Blended Learning Custom 52

Academy of Mine

NOVEMBER 25, 2020

Why You Ought To Lean On eLearning for Your Customer Service Training Obviously having a top-tier customer experience team should be high on the list of any business hoping to thrive in the coming year, but why make eLearning a part of that equation? Investing early in a high-quality LMS saves you money in the long run.

Customer Service 40

Customer Service Services Blended Learning Custom 40

TalentLMS

JULY 24, 2023

Customer support teams are the unsung heroes of every business. They ensure customer satisfaction, loyalty, and retention. In this article, we will explore effective strategies for supporting your customer support team, focusing on open communication, teamwork, motivation, training, and work-life balance.

Performance Support 93

Performance Support Support Teams Custom 93

Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. However, there is a variety of service roles that require remote access to online training materials. Builds Service Skills On The Spot.

Compliance Training 64

Compliance Training Customer Service Mobile Learning Services 64

Infopro Learning

JANUARY 19, 2023

Managers must provide assessments in the form of a survey, interview, or research to understand the training needs of their employees. For instance, if your sales personnel fail to retain customers, they may require customer service training to improve sales and customer satisfaction.

Custom eLearning Development 221

Custom eLearning Development Diversity Training Metrics Program 221

Infopro Learning

APRIL 24, 2021

Leadership had changed along with the company’s vision for the customer service centers. Infopro Learning developed a learning solution designed to help this organization speed up the time to new hires’ competency while reducing training costs and improving training consistency. Training costs were reduced by nearly 60%.

Business 294

Business Case Study Blended Learning Simulations 294

TalentLMS

NOVEMBER 15, 2022

Training isn’t cheap, but not offering employee development can cost you even more in the long run. Understanding all employee training costs, even those that aren’t so obvious, will help you provide useful content while staying within your training budget. The costs of not training at all. So what exactly are those costs?

Cost 52

Cost Authoring Tools Association LMS Association Learning Management System 52

Appsembler

AUGUST 18, 2021

How much value does a customer training program really add? You might be questioning if it will really make a difference and whether the time and effort spent re-evaluating your customer training program is worth it. Opens New Customer Acquisition Channels. Your customer training program can function in the same way.

Custom 98

Custom Program Benefits Effectiveness 98

eLearningMind

MARCH 11, 2021

The decrease is attributed to a decrease in training staff payroll due to layoffs and furloughs, which was offset by increased spending on outside products and services such as consulting services, off-the-shelf and custom content, products, services, and technologies, and by, surprisingly, increased spending on facilities, travel, and equipment.

Compliance Training 98

Compliance Training Cost Blended Learning Social Networks 98

Infopro Learning

FEBRUARY 19, 2020

Digital transformation has impacted every industry and the way they interact with their customers, but it has also significantly influenced everyday workplace. In a recent survey, it was found that 40% of organizations have created new positions such as data analysts to their workforce. The primary use of AI is to streamline processes.

IBM 309

IBM Analytics Survey Roles 309

TOPYX LMS

JANUARY 27, 2021

A survey shows that 48 percent of companies that use a learning management system (LMS) want to find a new or different learning technology.

LMS 130

LMS vendor Platform Learning Management System 130

learnWorlds

JULY 8, 2022

Are you putting enough focus on customer satisfaction in your business? Besides, you already know this – it’s all about the customer. Customer satisfaction should be a top priority of every business because happy customers are more likely to stick around and recommend your business to others.

Custom 52

Custom Metrics Business Score 52

KnowledgeAnywhere

OCTOBER 18, 2023

The cost of compliance for large businesses could amount to a staggering $10,000 per employee. Pain Point #2: Cybersecurity Threats The digitization of banking services has been a double-edged sword. The banking industry incurs the highest cybercrime costs, averaging $18.3 million per company annually.

Compliance Training 82

Compliance Training Industry Customer Service Metrics 82

Paradiso

NOVEMBER 17, 2023

We’ll explore how LMS for the insurance industry can improve training in insurance companies, helping them simplify their processes, reduce costs, and create a more engaging learning experience for employees. Facilitate interactive and group learning through features like gamification , discussions, quizzes, and surveys.

LMS 91

LMS Compliance Training Industry HIPAA Training 91

Appsembler

SEPTEMBER 30, 2021

One of the pain points we hear over and over again from our customers (predominantly software companies) is that their training program isn’t scalable and it provides a plain, non-interactive learning environment that doesn’t work for customers. Involve Your Customers in the Process. Choose a Customer Training Platform.

Custom 52

Custom Program Metrics Develop 52

learnWorlds

AUGUST 2, 2023

Recent research by Deloitte indicates that client-centric companies are 60% more profitable compared to companies not focused on the customer. A client-centric philosophy manifests in several ways – starting with a deep understanding of customer needs and desires , combined with a proactive rather than reactive approach to those.

Custom 52

Custom Education Business Metrics 52

Jigsaw Interactive

JUNE 29, 2022

Did you know that the average person spends about 13 hours a year waiting on hold to resolve a customer issue? This is more than just an annoyance and an inconvenience, it’s a big red flag about the overall state of customer service. But first, let’s consider why mediocre service is so common nowadays.

Quality 40

Quality Custom Customer Service Services 40

IT Training Department Blog

SEPTEMBER 18, 2023

The magic of every company on earth isn’t the product, it’s the employees and the experience they create for customers. Onboarding, training, and recruiting costs can quickly eat into your budget, leaving you with limited resources to invest in other areas of your business. So, what’s the alternative?

Cost 57

Cost Companies Technology Productivity 57

Litmos

AUGUST 3, 2018

You train your employees and sell to your customers, right? Well, yes, but you should be training your customers, too. . Case in point: there's a lot of information — typically hidden away in FAQs, User Guides, and Terms of Service — that might better serve your clients (and you) in a learning module. Want loyal customers?

Custom 74

Custom Customer Service Training Train 74

eLearningMind

JANUARY 12, 2023

The modern customer has so many good-quality products to choose from these days. But as a result, attracting and retaining customers is more demanding than ever. “Then, how am I going to engage customers? . “Then, how am I going to engage customers?” What is customer engagement? ” you ask.

Custom 52

Custom Strategy Authoring Tools Training 52

Infopro Learning

APRIL 3, 2023

According to the 2022 Workplace Learning Report | LinkedIn, 50% of L&D pros use employee engagement survey scores to assess the impact of skill-building programs. For example, a training program on customer service could use a forum where learners can share best practices and tips.

Roles 221

Roles Blended Learning Training Train 221

Talented Learning

JANUARY 22, 2019

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Are you thinking about starting a customer education program?

Custom 100

Custom Education Program Metrics 100

eloomi

AUGUST 28, 2023

Tailor your training modules to meet unique retail needs, driving efficiency and customer engagement. With the right training, your employees can provide top-notch customer service, drive sales, and keep your store running smoothly. Book a free demo today. eloomi is a standout in retail-focused LMS.

Compliance Training 52

Compliance Training Customer Service Compliance Sales 52

eLearningMind

MARCH 11, 2021

The decrease is attributed to a decrease in training staff payroll due to layoffs and furloughs, which was offset by increased spending on outside products and services such as consulting services, off-the-shelf and custom content, products, services, and technologies, and by, surprisingly, increased spending on facilities, travel, and equipment.

Compliance Training 52

Compliance Training Cost Blended Learning Social Networks 52

Hurix Digital

APRIL 21, 2024

It Promotes Equal Access It Avoids Legal Claims It Improves the Customer Experience How to Measure the Success of Accessibility Solutions? It also offers multiple benefits for your business, website, and customers. The more accessible your website and organization are, the more viewers and potential customers you can reach.

Metrics 59

Metrics Solution Guidelines Compliance Training 59

Kitaboo

APRIL 23, 2024

A recent survey revealed significant benefits associated with comprehensive training programs within companies. Video Training Can Lead to Cost Savings for Organizations By recording training sessions, companies can create reusable video content for internal use. Conclusion Why Should You Employ Video Training Content for Employees?

Video 52

Video Diversity Training Compliance Training Guide 52

Epilogue Systems

FEBRUARY 19, 2024

” Examples of resources and techniques for Level 1 Reaction Evaluation: Post-training surveys: Administering surveys immediately after the training session can capture participants’ initial impressions. These surveys often include questions about the training’s content, presentation, and perceived value.

Kirkpatrick 40

Kirkpatrick Evalution Metrics Training 40

Infopro Learning

JANUARY 29, 2020

A well-defined onboarding plan can help you identify the right employees required for various business roles, whether it is leadership development , product knowledge training or customer service. Recent surveys stated that 54% of companies with onboarding programs reported higher employee engagement. (3). Reduces costs.

Effectiveness 251

Effectiveness Case Study Study Program 251

Kitaboo

FEBRUARY 26, 2024

9 Steps to Launching Your Own eBook Store Conduct Market Research Determine Your Literary Niche Create a Business Strategy Build Your eBook Store Curate High-Quality Digital Content Implement Effective Marketing Strategies Optimize for SEO Provide Avenues for Excellent Customer Service Monitor Performance and Refine Strategies II.

eBook 52

eBook Guide Authoring Tools Social Media 52

LearnUpon

FEBRUARY 6, 2020

Let’s examine the cost-savings and other benefits of conducting online training as part of your learning and development program. How to reduce employee training costs with online learning. There’s travel costs and accommodation for employees and trainers involved too. Eliminating the expense of physical training venues.

Compliance Training 52

Compliance Training Cost Online Training 52

Edume

FEBRUARY 7, 2022

Our platform is designed for businesses with a remote, deskless workforce that require continuous learning and ongoing skills training of all kinds (Health & Safety, customer service, compliance and onboarding), and immediate access to role-related information. What do existing customers say about eduMe? Daniel L.,

Custom 52

Custom Compliance Training Metrics Lesson 52

BrainCert

JUNE 5, 2023

From compatibility and usability to cost and services, we'll explore essential factors to look for in an e-learning platform. When selecting an eLearning platform, it is important to consider factors such as compatibility, usability, cost efficiency, scalability, and security.  Customizations,

Virtual Classroom 52

Virtual Classroom Platform Association LMS Association Learning Management System 52

Integranxt

DECEMBER 21, 2023

These models analyze customer data with remarkable precision, enabling businesses to craft highly targeted marketing strategies and content. Enhancing Customer Experience and Service AI is playing a pivotal role in elevating customer experience and service.

Predictions 52

Predictions Adoption Adopt Emergent 52

Thinkdom

NOVEMBER 9, 2023

Based on the recent issue highlighted by the customer retention team in the quarterly review, specifically regarding the decrease in repeat customers, the L&D Specialist conducts an LNA. The focus is on enhancing customer service skills to address this concern directly.

Specialist 52

Specialist Compliance Training Sales Customer Service 52

eLearningMind

FEBRUARY 29, 2024

Reduced costs Let’s kick things off with a real-world scenario. It’s cost-effective because you can deliver training virtually, without the hefty expenses. No more travel costs, and instructors can record sessions for on-demand access. Reduced costs and multimedia materials are the ultimate tag team.

Compliance Training 52

Compliance Training Diversity Training eLearning Strategy Benefits 52

Aptara

DECEMBER 13, 2023

Interactive Elements : Integrate a variety of interactive elements within the video, such as quizzes, surveys, and decision-making scenarios. Cost-Efficiency : Interactive video courses can be cost-effective in the long run. User Control : Give learners control over their learning pace.

Corporate Learning 52

Corporate Learning Interactive Corporate eLearning Video 52

Coursy

SEPTEMBER 10, 2021

For any training to be worth it financially, a business needs to see a ROI on both the time and cost of rolling out the training to staff. ROI can be calculated by dividing the monetary benefit of training by the total net costs of delivering the training. ROI means Return On Investment. Seems simple, right? Not always.

ROI 97

ROI Training Train Evalution 97