Customer Training – Best Practices

eLearning 24-7

If your company, business, association and firm are one of the hundreds of thousands places out there that provide customer training, this post is for you. Not only that, but it will resolve and solve for that matter a lot of challenges, issues and even worries on the part of each and every one of them – i.e. your customer base. Some folks like to refer to customer training as customer education. The term back in the day was simply providing customer training.

Custom 127

Creating a Customer Hero Story

InSync Training

Every day we tell stories, to ourselves, our learners, and our customers. Christine Miles, Chief Architect of Ci Squared, identified a customer hero story as our best option. During her recent Virtually There session, Christine defined the "Art of the Nudge," key storytelling elements, and guided learners in writing their own customer hero story. Virtually There Session Recap. Psychologists have determined that storytelling makes a difference in how people act.

Custom 109

Create Beautiful Custom Dropdown Menus With jQuery—Captivate Edition

eLearning Brothers

Generally speaking what I have done is: Created two Captivate Variables: One holds my list of items. I mostly used clips from this CodePen to create mine: [link]. I am sure one day soon Adobe Captivate will push an update that empowers us with dropdown (select) menus.

How to create an impactful online customer training program?

WizIQ

When customers buy your product, they invest their money and faith in you- expecting your support when they are using the product. During onboarding, to help customers understand the product better, This is a short summary of this post.

WizIQ 52

How to Create a Customer Training Strategy

Want to develop an effective customer training strategy for your organization? Download this guide to learn some simple steps you can follow to set your team up for success. Click to download

LMS: External Customer Service

Your Training Edge

A Learning Management System can be a valuable tool for not only your internal customers, but also your external customers. Do you have clients or customers who purchase your products or services, such as machines, software, or business processes?

Improve Customer Success Training with Custom Elearning

Learnkit

In the SaaS industry, Customer Success has gone from being another Silicon Valley buzzword, to a weapon of choice for companies looking to increase their customer satisfaction. Here are 3 ways, Custom Elearning can Improve Customer Success Training: 1.

Custom 146

Create Custom Registration Forms!

LearnDash

This integration opens up a lot of different possibilities for your learning management system, especially if you are wanting to creating a custom enrollment capability, be it for free or paid courses. If you are in need of custom forms (contact forms, order forms, etc.),

Custom 176

The 29 Costly Implications of Losing Customers

Your Training Edge

A lost customer means lost feedback and the opportunity to improve. A lost customer means lost sales and revenue that is lost forever! A lost customer causes asking, “Why didn’t we recognize the problem before losing them?”

Cost 139

Training for Lead Generation, Customer Onboarding & Support

Looking to create customers for life? Training can be used to successfully engage customers throughout their entire lifecycle - from initial awareness, to onboarding, to continuing support.

5 Quick Tips to Create Custom E-Learning Courses

CommLab India

This blog gives five quick tips on creating custom eLearning courses and highlights how an LMS is instrumental in the successful implementation of online training programs. eLearning Design Custom eLearning

Creating a Custom Course List in LearnDash

LearnDash

However, the more courses you have then the more likely it is you will want to create a custom course page. It will create a stylized course list which also comes with a few options. STEP 2: Create a New Page in WordPress.

Custom 151

Creating a Corporate University Structure

Your Training Edge

Regardless of the name, your corporate university is still based on creating value and not just delivering academics. But in the meantime, you should definitely create a structure that includes policies, procedures, and standards.

Create 167

Franchise Custom Elearning Development

Learnkit

Franchises, with their diverse populations and geographically spread locations, can greatly benefit from custom elearning solutions. Custom elearning improves the scalability of your training and is effective for operationalizing a playbook to set new franchise partners up for success.

Your Guide to Creating a Customer Onboarding Program

Even if you don’t have a formal program in place, customer onboarding is already happening at your organization. The question is, are you dictating it and guaranteeing a great experience? If not, this guide can help help

Learning The Language of Customer Education: A Pocket Guide

Talented Learning

We’re living in an increasingly customer-centered world. But what I don’t always get is how to distinguish one customer-centered business term from another. And where exactly does customer education fit in? Access (How easily can the customer do business with you?).

The 29 Costly Implications of Losing Customers

Your Training Edge

A lost customer means lost feedback and the opportunity to improve. A lost customer means lost sales and revenue that is lost forever! A lost customer causes asking, “Why didn’t we recognize the problem before losing them?”

Cost 139

5 Training Strategies to Improve Customer Retention

Pract.us

Focus training at all levels of your business on making customers happy. Many corporate dollars today are directed at retaining customers and building loyalty. Once you’ve won a customer, it’s much less costly to keep them than win a new one. Teach customers how to be delighted.

Custom 117

5 Steps To Creating The Perfect Customer Training Program

eLearning Industry

Along with marketing and customer support, customer education should be a mandatory part of an effective product strategy. In this article, we give you all the tips you need to create a training program that your customers will love.

Your Guide to Creating a Customer Onboarding Program

Even if you don’t have a formal program in place, customer onboarding is already happening at your organization. The question is, are you dictating it and guaranteeing a great experience? If not, this guide can help help

Customizable Courseware for Creating Compassionate Customer Service Courses

eLearning Brothers

If that is the case, such businesses ought to make customers and clients their top priority. Like the other Customizable Courseware we’ve previewed, the Customer Service course is put together in the sleek New Stone style, showcasing flat panels and sharp pointed edges.

Webinar: Creating Meaningful Scenarios

eLearning Brothers

You can see more of the amazing work our Custom Development team is doing by clicking here. Want Misty and the rest of the Custom Development team to help you with your next scenario? Custom Solutions.

Create 127

Creating Memorable Customer Experiences will Save your Retail Location

Learnkit

The importance of maximizing every customer interaction has never been more important. When customers opt for an in-person shopping experience over online shopping, they are able to take advantage of the benefits of having customer service associates to help them through their experience.

Custom 151

Customer Education: How Smart Technology Companies Lock-In Value

Talented Learning

How Well Do You Know Your Customers? In this era of data-driven marketing, successful businesses have learned that the more you know about your customers, the more your company is bound to grow. How Well Do Your Customers Know You ? What about the customer side of this coin?

The Secret to Getting Learning Results May Not Be What You Think

us traditional training only creates 37 %. seeing the problem with creating more. great strides to create more engaging. creating learning solutions with high transfer. certainly create an enjoyable experience and may add to.

Customize Your Classroom with Blended Learning

CourseArc

Personalized learning allows both a teacher and a student to customize the learning experience, and innovative education technology can be used to create these individualized learning opportunities. Every school district, every classroom, every teacher, and every student is different.

Animations in Custom eLearning Projects

Upside Learning

Animations are frequently chosen when we want to make a strong, affective impact on learners to improve retention of information, for example when the objective of the eLearning deliverable is to create awareness and pride about a code of conduct an organization commits to. eLearning Animation Driven Learning Animations in Custom eLearning Animations in eLearning Custom Animations Using Animations in eLearning

Custom 135

6 Tips To Create Customized Online Training Content For Your Corporate Learners

G-Cube

If so, then customized online training is your best bet. In this article, I’ll share 6 tips to create customized online training content for your corporate learners. How To Create Customized Online Training Content For Your Corporate Learners.

Why And How You Should Educate Customers On Your Products

TalentLMS

But do customers know how to use it to its full potential in order to get the most value from your product? In the modern business world, too little attention is paid to customer education. This is why “customer education” is also thought of as “customer empowerment”.

3 Ways to Create a Best in Class Customer Training Plan

Looking to improve your training plan for Q4 and beyond? Download this guide to learn how the right goals, education, and tools can help

3 ways Custom Elearning can Improve Retail Sales Training

Learnkit

It’s this understanding that transforms retail sales roles from simply selling products, to providing transformational customer experiences. Without proper product and service training, creating transformational customer experiences is much more difficult – if not impossible.

Sales 181

Customer Satisfaction: Gaming the System

The Peformance Improvement

When it comes to measuring customer satisfaction, managers are gaming the system. They are advising customers to answer survey questions in a way that makes the manager look good, i.e., a rating of 5 on a 5-point scale. Customer Service Run Amok.

Custom 151

Custom Content vs Off the Shelf

Association eLearning

Today we ask, “which is better, off the shelf vs custom content ?”” Off the Shelf Pros: Less expensive than custom courses. Custom Content Pros: Organization specific, so an organization gets exactly what they need. You own a custom course. Custom Content Cons: back.

Custom 177

CRM-LMS Integration: A Smarter Choice for Customer Education

Talented Learning

Over the past decade, businesses large and small have widely embraced customer relationship management systems (CRM) , thanks largely to the remarkable rise of the world’s most popular cloud-based CRM, Salesforce.com. Customer Education: Where’s the Value?

Living up to the Promise of eLearning: Closing the Learning-Doing Gap

customers”--that is, our organization’s leadership. multimodal campaigns that lead customers. is often wide: creating better management. can you do with the tools you have to create a. creating around improving feedback. is well-documented, we’ve created.

What You Can Customize in Drive

Knowledge Guru

The Knowledge Guru Drive authoring tool allows you to create a Drive game that’s unique to your organization by customizing it with names, logos, registration fields, etc. Customize Your Drive Game. Create Legal Disclaimers or Notices. Customize

Custom 130

Creating Training Webinars

Edmego Learning

Creating a Great Webinar: Webinars are staples of any modern business. Anyone can create a webinar and reap the rewards. When webinars are professionally done, they can increase your customer base and grow the knowledge of your brand.

Create 130

Educating the Customer: Boost Engagement, Retention, Customer Success

Thought Industries

Organizations engaged in online learning spend a lot of time building their learning platforms and creating learning content with a certain goal in mind: boost customer engagement and customer success. Customer Engagement Customer Success Customer Education

Educating the Customer: Boost Engagement, Retention, Customer Success

Thought Industries

Organizations engaged in online learning spend a lot of time building their learning platforms and creating learning content with a certain goal in mind: boost customer engagement and customer success. Customer Engagement Customer Success Customer Education

Move Beyond Learning to Applying: A Modern Management Development Program

customers”--that is, our organization’s leadership. multimodal campaigns that lead customers. is often wide: creating better management. can you do with the tools you have to create a. creating around improving feedback. is well-documented, we’ve created.