Epilogue Systems

JANUARY 11, 2024

A help desk serves as a critical junction between users, employees, or customers and the services or support they require. It is the first point of contact that handles customer queries, IT issues, or service-related problems. Depending on the company, this job has different names. But what exactly is it?

Authoring Tools 52

Authoring Tools Job Roles Help 52

Epilogue Systems

JANUARY 11, 2024

A help desk serves as a critical junction between users, employees, or customers and the services or support they require. It is the first point of contact that handles customer queries, IT issues, or service-related problems. Depending on the company, this job has different names. But what exactly is it?

Authoring Tools 52

Authoring Tools Job Roles Help 52

OpenSesame

AUGUST 26, 2016

Let’s be honest; trying to find a job is scary. In addition to the intimidating screening and interviewing process, people often doubt whether they have the qualifications to succeed at a potential job. Companies preach that prospective employees must have the necessary KSA’s-- knowledge, skills and abilities-- to be successful.

Job 40

Job Knowledge Skills eLearning 40

IT Training Department Blog

NOVEMBER 2, 2023

Most company technology requires training but not necessarily custom training. When training is needed and the technology or process is custom then custom training is also needed. Lack of training leads to job frustration which leads to high employee turnover. Training is an essential step in change management.

Social Networks 111

Social Networks Technology Companies Custom 111

Paradiso

SEPTEMBER 13, 2023

This growth can be attributed to the rising demand for instant access to knowledge and the effectiveness of employee training, which is prompting both small and large businesses to embrace learning management systems. How Does Custom LMS Development Enhance Business Performance?

Association Learning Management System 91

Association Learning Management System LMS Diversity Training Compliance Training 91

Instancy

FEBRUARY 26, 2024

Introduction: For decades, Learning Management Systems (LMS) have served as the backbone of corporate training and customer education. Let’s explore how LLMs are transforming both corporate training and customer education. Unveiling a New Era in Learning: LLMs are not simply language bots.

Blended Learning 52

Blended Learning Custom Education LMS 52

Infopro Learning

JULY 9, 2021

Over the last year and a half, organizations have been making changes to their products and services to better meet evolving customer needs. In addition, having the ability to answer any questions is critical to delivering quality customer service. Create Remote-Friendly Training Content. Final Note.

Knowledge 410

Knowledge Productivity Product Program 410

TechSmith Camtasia

AUGUST 10, 2020

A knowledge base is a set of organized information about your product or service that a reader can go through to learn about said product or service or how to solve related problems. Knowledge bases can be aimed at internal or external audiences and can serve different purposes. Ask the right questions. Real-life example.

Knowledge Base 52

Knowledge Base Knowledge Scanning Write Blog 52

Infopro Learning

NOVEMBER 8, 2022

It uses creative and innovative ways to make it easier for learners to understand and use the knowledge or skills at their jobs. Microlearning courses are usually 10 minutes long, and creating high engagement in this time frame is imperative for learning leaders. There are several strategies to create intriguing content quickly.

microlearning 282

microlearning Strategy Solution Effectiveness 282

learnWorlds

JANUARY 18, 2022

When it comes to attracting and retaining customers, customer education offers the best solution. With a solid customer education program in place and the effective practice of educational marketing , a business can easily stand out from the competition and build a loyal customer base that keeps on growing and growing.

Custom eLearning Development 131

Custom eLearning Development Custom Education Program 131

Degreed

OCTOBER 25, 2022

Take that knowledge and go one step further: Develop and improve your team by giving people time to develop skills through on-the-job training programs. On-the-job training is one of the most effective ways to spur that growth. What is on-the-job (OTJ) training? How can you integrate on-the-job training?

Job 52

Job Training Train Mentoring 52

IT Training Department Blog

SEPTEMBER 14, 2023

And of course, it’s also essential to help employees use company software effectively for their job. It means they need to be able to explore and fail without fearing their job or messing up company systems. There’s nothing worse than being thrown into a new job with systems you’re not entirely familiar with.

Simulations 98

Simulations Software Simulation Software Learning Environment 98

Fly Plugins

MARCH 5, 2024

By participating in CME activities, healthcare professionals can continuously refine their skills, expand their knowledge base, and maintain competence in their respective specialties, ultimately leading to improved patient outcomes and a higher standard of care.

LMS 216

LMS Industry Healthcare Learning Management System Compliance Training 216

WhatFix

FEBRUARY 2, 2023

Back to Blog Employee Training How to Create an Effective Logistics Training Program (2023) February 2, 2023 Adelina Karpenkova Share on facebook Share on twitter Share on linkedin Training is an essential part of any successful logistics business.

Program 52

Program Compliance Training Effectiveness Create 52

TechSmith Camtasia

SEPTEMBER 9, 2019

Giving employees the right tools for the job. While Vanessa was struggling to create high-quality images for the DFCU Financial IT knowledgebase, tellers at branches across the state were also struggling with the limitations of the built-in tools. Vanessa is now able to create clear, concise manuals for the company’s IT knowledge base.

Quality 75

Quality SnagIt Custom TechSmith 75

TechSmith Camtasia

FEBRUARY 24, 2020

Can you build a successful business without successful customers? But, most companies (both large and small) don’t invest enough time and energy in customer education — actually helping their customers learn to use your products. Customers feel anxiety when they try a new product or service.

Custom 92

Custom Education Content TechSmith 92

Hurix Digital

NOVEMBER 12, 2021

When it comes to ensuring the effectiveness of organizational training, custom training content plays an essential role in aligning the training material with the specific needs of employees, especially if you are looking to improve their performance and keep them engaged. What is custom training content?

Custom 52

Custom Performance Content Help 52

Ontuitive

MARCH 22, 2022

Creating a culture of knowledge sharing is crucial to long-term organizational success. It not only increases productivity and trust, but empowers employees to do their jobs more effectively and efficiently. Knowledge sharing also encourages employees to build relationships, collaborate, and connect.

Trust 202

Trust Collaboration Culture Knowledge 202

Yukon Learning

JUNE 15, 2023

Read on as we answer the “as heard in training” question: “ How do I create an accessibility checklist? “ If you’re tasked with creating an accessibility checklist, it can seem pretty overwhelming! Not sure where to start? You’ve come to the right place! So, let’s break down these steps…starting with “Why?”

Compliance Training 52

Compliance Training Examples Create Articulate 52

Maestro

DECEMBER 15, 2022

How can learning become more of a part of our day-to-day jobs? There should also be a strong internal knowledge base in place so that learners can always access the information they need and explore the learning paths that interest them. See it in action: Custom knowledge base. Learning in the flow of work.

Blended Learning 52

Blended Learning Compliance Training Trends Create 52

WhatFix

FEBRUARY 23, 2023

Regardless if we’re discussing a new employee, a change in job roles, or a project handover, having clear and comprehensive process documentation is crucial for a smooth transition. Handover documentation refers to the essential or critical information that transfers a task, project, or job role from one person or team to another.

Templates 52

Templates Help Create Case Study 52

IT Training Department Blog

SEPTEMBER 11, 2023

Then the seemingly endless stream of phone calls and chat messages can easily overwhelm staff leading to decreased efficiency and customer satisfaction. In an ideal world, self-service options like knowledge bases and searchable help would be enough to address most issues. There are lots of issues with turnover and consistency.

Diversity Training 101

Diversity Training Help Companies Performance Support 101

Kitaboo

APRIL 23, 2024

Organizations are diving deep into various technologies for the betterment of the skills and knowledge of their human assets. Here are some tips on creating robust employee training videos and choosing the right software to enhance employee development. Table of Contents I. Why Should You Employ Video Training Content for Employees?

Video 52

Video Diversity Training Compliance Training Guide 52

Docebo

SEPTEMBER 16, 2020

Whether you’re looking to train customers, partners, or employees, a learning management system (LMS) is the best tool to deploy the onboarding process and employee onboarding training. . Onboarding customers. #3. Decrease customer churn. Onboarding customers. Why use onboarding software? #2. Onboarding partners. #4.

LMS 246

LMS Organization Case Study Learning Management System 246

Roundtable Learning

SEPTEMBER 2, 2021

At Roundtable Learning, we work with clients across industries to create one-of-a-kind training programs that reflect their brand identity. We know the value that custom training can bring to an organization in regards to consistency, loyalty, and engagement. . Custom vs. Off-The-Shelf Training Content.

Corporate eLearning 98

Corporate eLearning Guidelines Learning Objects Training 98

Cloudshare

JANUARY 4, 2021

Ready to start 2021 strong with an awesome customer education program done right? Here are 5 must-haves to take your customer education to the next level this year. When implemented intelligently, customer education programs can help with improving many of the key metrics that organizations put on their roadmap.

Custom 52

Custom Education Atlassian Apple 52

IT Training Department Blog

JANUARY 4, 2024

It can involve knowing how to use specific company systems effectively for a job. Are you opening Word to create a document and then saving it locally or are you collaborating effectively through the sharing tools of Office 365 without duplicating documents among other faux paws that are seen regularly?

Digital 70

Digital Social Networks Diversity Training Mentoring 70

eLearning 24-7

FEBRUARY 23, 2023

I remember attending a virtual world workshop where the expert didn’t know how to create a virtual place where virtual folks could attend to acquire information, attend sessions, and so forth. If you want to find materials on creating an online course, the internet is the worst place to look. Not web-based, online courses.

Authoring Tools 82

Authoring Tools Harassment Training Authoring Tools 82

Elucidat

OCTOBER 26, 2021

E mployee training and development programs provide the perfect opportunity to expand the knowledge base within your organization. No matter the industry, filling the gaps in your employees’ professional knowledge is essential to keeping them productive and fulfilled. Trained employees will retain and grow your customer base.

Blended Learning 98

Blended Learning Training Train Quality 98

Making Change

JANUARY 8, 2019

With your client and SME, first identify what people need to do on the job , and then walk through this flowchart before agreeing to develop training. An action is something you see someone do as a normal part of their job. Our goal is to create realistic, contextual practice activities. Will closing the gap solve the problem?

Learning Objects 275

Learning Objects Learning Objectives Analysis Learning 275

SweetRush

JULY 28, 2022

In our article Comparing Off-the-Shelf vs. Custom eLearning Solutions: Which Is Best? , we took an honest look at the benefits and potential pitfalls of buying a ready-made eLearning solution versus building something from scratch with a custom eLearning solution provider. What is custom learning? Why would we do this?

Sexual Harassment Training 69

Sexual Harassment Training Compliance Training Harassment Training Diversity Training 69

LearnUpon

MARCH 8, 2019

When a customer buys or signs up for your product or service, you both want the same outcome – for them to be successful. Your customer has a problem, and you want to be the solution. How do you help your customers discover you are the solution for them? The answer: customer education. What is customer education?

Guide 67

Guide Custom Education Business 67

WhatFix

MAY 11, 2023

Facilitating an ongoing training culture in a workplace creates an adaptive, flexible, engaging, and productive working environment for your employees. By providing comprehensive training and support, organizations can ensure that employees are productive and engaged, which leads to greater retention and job satisfaction over time.

Harassment Training 97

Harassment Training Diversity Training Compliance Training Sexual Harassment Training 97

OpenSesame

OCTOBER 26, 2023

However, our customers with the most effective L&D teams capitalize on compliance training and see it as an opportunity to inspire learners and create a broader culture of learning. This can lead to higher morale and increased job satisfaction, which in turn lets L&D impact employee retention rate.

Sexual Harassment Training 40

Sexual Harassment Training Compliance Training Harassment Training Compliance 40

Mobile Coach

APRIL 4, 2023

Workflow Learning & Chatbots The most common chatbot use case is that of customer service where consumers can get instant answers to their questions without having to call customer service. Provide Instant Support with a Chatbot When the Covid-19 pandemic struck, many corporations were forced to embrace “work from home” policies.

Diversity Training 52

Diversity Training Microsoft Coaching Customer Service 52

LifterLMS

OCTOBER 12, 2021

Learn how to create a hobby niche training based membership site with steady lead flow with fisherman Devin Denman in this episode of the LMScast podcast hosted by Chris Badgett from LifterLMS. Devin is a passionate fisherman and angler, and we dive into how he created his online course website to teach others about his passion.

Site 107

Site YouTube Create Social Networks 107

Ontuitive

SEPTEMBER 1, 2021

Zeal is a universal digital adoption platform that sits on top of any enterprise or custom software, desktop and web-based application to increase software adoption and knowledge retention for employees. Do you have desktop applications or other custom or homegrown applications that need support? Content creation.

Adoption 130

Adoption Adopt Authoring Tools Digital 130