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eLearning Glossary: Definitions for the Most Commonly Used Terms

Association eLearning

If a customer service agent has had to sit through dry lecture videos that were filmed ten years ago, which are now online, that may be their image of eLearning.” SCORM, defines how to create SCOs (sharable content objects) or units of online training materials to be shared across systems. Had your fill of alphabet soup?

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Choosing the Right eLearning Content Development Service Provider

Hurix Digital

Here is all you need to know about choosing one whose services and capabilities align perfectly with your training objectives. . Similarly, if it’s a one-off training program, explore the resources within your organization – quality content writers, efficient developers, and so on – to see if the course material can be created in-house. .

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Expanding The Definition of Workplace Diversity

eLearningMind

By expanding the definition of workplace diversity, organizations can unlock a world of innovation, belonging, and growth. Embracing a broader definition of diversity When discussing workplace diversity, it’s essential to cast a wider net that encompasses not only demographic differences but also cognitive diversity.

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How to Easily Create Powerful Customer Education

Spark Your Interest

And while traditionally it applied to businesses selling widgets or software, customer education now also applies to governments, and non-profits, who have a product or service. This is the second in a series on customer training so you can create a powerful customer education program for your organization. What is Customer Education?

Custom 188
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Developing a Results Driven Curriculum

A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences. This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives.

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Top 29 Profitable Online Course Ideas to Create in 2024

Fly Plugins

By creating a course on the fundamentals of AI and ML, learners can gain a solid understanding of these technologies and how they can be applied in different contexts, preparing them for the future job market or even just to have tools in their current tool belt. This is definitely a tough market to break into, however it is totally possible.

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Conversational AI for customer service: a complete guide

Play.ht

Ever since I started working in AI, I’ve seen firsthand how conversational AI for customer service technology can transform the way we interact with customers. Also, new improvements in generative AI and different algorithms have made these systems even better at creating responses that sound like they’re coming from a human.