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10 Customer Service Training Topics

Ed App

Identifying the most important customer service training topics is a crucial step in developing your employees, and ensuring that they are fully equipped with relevant information and vital skills in representing the business with your customers. Check out these customer service training topics you shouldn’t miss out on. .

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Zero to Hero: How to Build an Award-Winning Training Program

Infopro Learning

They prefer delivering technology-driven eLearning programs which are globally accessible and on any mobile device. For instance, if your sales personnel fail to retain customers, they may require customer service training to improve sales and customer satisfaction.

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2021 Customer Service Training Guide

Ed App

Have you looked at the contents of your customer service training manual lately? That’s because the definition of “great customer service” is always evolving. Sign up for Free and Start Using The Best LMS Platform for Your Customer Service Training. What is great customer service? Play nice.

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Choosing the Right eLearning Content Development Service Provider

Hurix Digital

With digital footprint fast-growing in every walk of life, eLearning is taking center stage in enterprise training as well as academic learning. It is no longer looked at as an alternative or a supplementary tool to support learning objectives but a go-to choice to deliver customized and pointed content modules. An eLearning Strategy.

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How to Get Your Customer Service Team to Embrace Training

Litmos

Tired of listening to your customer service team gripe about “more training?”. It's a common problem for customer service leaders, but one that is very fixable, if you change the perception of why service agents need to engage in continuous learning. Remember, Customer Service is a Really Hard Job.

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Why eLearning Works: Benefits of eLearning

eLearningMind

eLearning has long been seen as a powerful tool for both learners and trainers. But while eLearning might be commonly perceived as delivering training online, its scope extends far beyond that. But eLearning comes to the rescue. eLearning is a budget-saver. In the world of eLearning, multimedia materials rule the roost.

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The Best Companies to Work With For Education E-Learning

Dynamic Pixel

You can make your eLearning content more engaging to learners by following the steps below. To improve participation in eLearning, use research on your audience. Evaluating strategies for boosting existing users’ engagement is a crucial step. Read why visuals are key in an eLearning course.