TechSmith Camtasia

FEBRUARY 24, 2020

Can you build a successful business without successful customers? But, most companies (both large and small) don’t invest enough time and energy in customer education — actually helping their customers learn to use your products. Customers feel anxiety when they try a new product or service.

Custom 92

Custom Education Content TechSmith 92

Ed App

JANUARY 27, 2023

Proper hotel management and hospitality training are essential in making sure hotel staff comply with hospitality standards and give guests the best customer service experience. You can also track each employee’s course completion rates and assessment results using the platform’s actionable reports dashboard.

Compliance Training 75

Compliance Training Tools Blended Learning Management 75

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). . What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? To do that, product knowledge is imperative.

Knowledge 52

Knowledge Productivity Product Blended Learning 52

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). ?. What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? To do that, product knowledge is imperative.

Knowledge 52

Knowledge Productivity Product Blended Learning 52

SweetRush

JULY 28, 2022

In our article Comparing Off-the-Shelf vs. Custom eLearning Solutions: Which Is Best? , we took an honest look at the benefits and potential pitfalls of buying a ready-made eLearning solution versus building something from scratch with a custom eLearning solution provider. What is custom learning? Why would we do this?

Sexual Harassment Training 69

Sexual Harassment Training Compliance Training Harassment Training Diversity Training 69

Ed App

DECEMBER 14, 2022

Multiple file formats. Knowledge Sharing Platform #3 – Flowlu. With Flowlu , you can discuss projects, plan workflows, exchange information, and maintain alignment with customer communication procedures. Key features: Knowledge hub. Customer help center. Knowledge Sharing Platform #4 – Confluence.

Knowledge 52

Knowledge Platform Authoring Tools Confluence 52

Appsembler

JANUARY 7, 2024

Customization and Integration Capabilities: Select an LMS that allows branding and language customization and offers API access for seamless integration with existing tools, ensuring scalability and a personalized learning environment. Excessive customization might detract from the learning experience.

LMS 104

LMS Free Diversity Training Metrics 104

Hurix Digital

JULY 9, 2023

Together they can provide more accurate and efficient automation powered by an informed knowledge base. Tackling Complex Data RPA works best on structured data that adheres to predefined formats. Accurate task completion contributes to quality services and higher customer satisfaction.

Cognitive 40

Cognitive Roles Flash to HTML5 Conversion Pattern 40

Ed App

MARCH 16, 2022

We’ve listed our recommended Udemy alternatives so you can explore more eLearning approaches or formats other than Udemy’s long, video-based courses. Unlike Udemy which offers video-based courses, EdApp develops its courses for improved retention and convenience through a gamified microlearning format. Knowledge base.

Alternatives 52

Alternatives Virtual Classroom Diversity Training Compliance Training 52

WhatFix

MAY 11, 2023

In-person group training sessions for soft skills training like customer service, team-building, and client management. Some key components of employee onboarding include: Functional training to provide an overview of the organization’s products/services, clients/customers, and organizational structure.

Harassment Training 97

Harassment Training Diversity Training Compliance Training Sexual Harassment Training 97

ProProfs

OCTOBER 26, 2022

This is how much Accenture estimates US companies lose each year due to customer churn stemming from poor customer service. . From creating a high-quality product or service to conducting savvy marketing campaigns – there are several ways to make people fall in love with your brand. . Industry Knowledge .

Customer Service 52

Customer Service Assessment Services Custom 52

TalentLMS

MARCH 15, 2019

A brand-new ticketing system and the new Knowledge Base have arrived to complement the Mega Help Menu. You can also rate the experience, so we make sure we’re constantly delivering exemplary customer service. We also improved UI & UX across the ticketing system and Knowledge Base. Ticketing System.

Scanning 75

Scanning Micro-Learning ILT SCORM 75

Plume

DECEMBER 8, 2021

Worse still, when a surge of new users sign up from a particularly effective marketing campaign, everything and everyone begins to crumble under the pressure, meaning unhappy customers and unhappy team members. To combat this, consider building a custom dashboard interface that your clients can access. Let’s see how it works.

LMS 52

LMS Website Learning Management System Coaching 52

Ed App

FEBRUARY 17, 2022

You can also ensure that learners are reminded of course any deadlines or course updates by enabling the custom push notification feature. Highlights: Drag and drop authoring tool, elearning and quiz templates, course library, gamification, leaderboards, rewards, custom push notifications, . Talent LMS Alternative #2 – Trainual.

Alternatives 40

Alternatives Virtual Classroom LMS Authoring Tools 40

eLearningMind

JULY 21, 2023

Simulations don’t really make sense when eLearning is knowledge based only. Instead, compliance training is one of those knowledge-based or “need to know” tenants of onboarding, so information-based delivery methods are usually more appropriate.

Simulations 52

Simulations Compliance Training HIPAA Training Corporate eLearning 52

Lemonade

SEPTEMBER 10, 2019

For example, if you are creating a course on customer service skills, you probably don’t want to use a lot of quiz format games. The format of the role-play game is better suited to the content in this case because it’s soft-skill based.

Cognitive 41

Cognitive Quiz Training Train 41

Lemonade

SEPTEMBER 10, 2019

For example, if you are creating a course on customer service skills, you probably don’t want to use a lot of quiz format games. The format of the role-play game is better suited to the content in this case because it’s soft-skill based.

Cognitive 40

Cognitive Quiz Training Train 40

Infopro Learning

NOVEMBER 3, 2020

Today the customer experience is one of the top factors consumers consider before making a purchase. This is one of the many reasons why improving customer service is a high priority for many modern organizations. They need to know how your offerings can help customers with their pain points.

Sales 419

Sales Knowledge Productivity Product 419

Learning Pool

JANUARY 16, 2024

There are three main types of learning objectives for corporations: Knowledge-based: These concentrate on imparting information, facts, and knowledge to deliver a better understanding of the organization’s products and processes. The audience is not only the product team but also marketing, sales, and customer service.

Corporate Learning 52

Corporate Learning Compliance Training Diversity Training Performance Support 52

Learning Pool

JANUARY 16, 2024

There are three main types of learning objectives for corporations: Knowledge-based: These concentrate on imparting information, facts, and knowledge to deliver a better understanding of the organization’s products and processes. The audience is not only the product team but also marketing, sales, and customer service.

Corporate Learning 52

Corporate Learning Compliance Training Diversity Training Performance Support 52

WhatFix

FEBRUARY 2, 2023

Basic employee training and a shared knowledge base or internal wiki is no longer enough to fulfill your employees learning needs. Competitive advantage Most importantly, well-trained employees are better equipped to deliver quality services to your customers, way better than what your competition can offer.

Examples 52

Examples Strategy Program IBM 52

Instancy

APRIL 4, 2022

Chatbots are revolutionizing the way we carry on various roles and help to increase customer engagement. Chatbots are helpful in various customer engagement processes, including customer service, eCommerce purchases, answering frequently asked questions, product consultation, data collection, etc.

Guide 52

Guide eLearning Consultant Association Learning Management System Authoring Tools 52

Ed App

OCTOBER 11, 2021

If you don’t want to start from scratch, you can import a course directly from EdApp’s course library and customize it according to your team’s training needs, all for free. Highlights: Course authoring suite, personalized learner portal, gamification, leaderboards, virtual classroom, custom reports. Cost: Get a quote.

Alternatives 40

Alternatives Articulate Virtual Classroom Authoring Tools 40

Ed App

FEBRUARY 22, 2022

It also comes with a growing content library of 800+ free courses available for you to deploy right out of the box or fully customize to fit your training needs. However, this LMS doesn’t support SCORM files or other eLearning formats, which can be a deal-breaker for those with existing content on other platforms. . Course library.

Alternatives 40

Alternatives Virtual Classroom LMS Authoring Tools 40

Ideaon

APRIL 9, 2020

With teams working globally and remotely, establishing a uniform knowledge-base and best-practices access point is crucial. Another significant benefit of strategizing your training and development approach is that you’ll recognize the strengths and talents within your company, then use knowledge-sharing to drive growth.

Blended Learning 98

Blended Learning Develop ILT Training 98

Instancy

APRIL 4, 2022

Chatbots are revolutionizing the way we carry on various roles and help to increase customer engagement. Chatbots are helpful in various customer engagement processes, including customer service, eCommerce purchases, answering frequently asked questions, product consultation, data collection, etc.

Guide 52

Guide eLearning Consultant Association Learning Management System Authoring Tools 52

KnowledgeCity

MAY 31, 2022

For many organizations, virtual meetings are the only way to effectively communicate with employees and customers around the world. Make sure the form of media you choose is appropriate for the audience, well-edited or formatted, and easy to understand. There’s no denying the convenience of online meetings. Will it be text only?

Authoring Tools 52

Authoring Tools Online Tips Camera 52

Ideaon

APRIL 9, 2020

With teams working globally and remotely, establishing a uniform knowledge-base and best-practices access point is crucial. Another significant benefit of strategizing your training and development approach is that you’ll recognize the strengths and talents within your company, then use knowledge-sharing to drive growth.

Blended Learning 52

Blended Learning Develop ILT Training 52

learnWorlds

DECEMBER 1, 2023

Blogs with Community Features Some blogs incorporate community elements such as comments, forums, or user-generated content, expanding the traditional blog format. Question and Answer Platforms Question and answer platforms are tailored for knowledge-sharing, troubleshooting, and expertise recognition.

Community 105

Community Social Networks Platform Forum 105

Appsembler

FEBRUARY 12, 2024

This allows for a high degree of customization and integration with any tool or platform. Support Appsembler provides extensive customer support, starting from the initial engagement. This includes white-glove migration services, comprehensive data export/import support, and assistance with custom configurations.

Comparison 52

Comparison LMS Authoring Tools Diversity Training 52

learnWorlds

MAY 15, 2024

9000+ brands trust LearnWorlds to train their people, partners & customers. Start a FREE Trial Product knowledge concerns companies across diverse industries, such as those selling SaaS or tech products, retail , and financial services. A salesperson is often the first person customers interact with.

Knowledge 52

Knowledge Productivity Product Diversity Training 52

learnWorlds

MAY 15, 2024

9000+ brands trust LearnWorlds to train their people, partners & customers. Start a FREE Trial Product knowledge concerns companies across diverse industries, such as those selling SaaS or tech products, retail , and financial services. A salesperson is often the first person customers interact with.

Knowledge 52

Knowledge Productivity Product Diversity Training 52

learnWorlds

MARCH 21, 2023

Comparing things like pricing, looking at customer reviews, and what kind of support you expect from the best online course platform are crucial elements when it comes to choosing a course creation tool that suits your specific needs. It allows for custom learner navigation paths (completion requirements).

Comparison 98

Comparison Diversity Training Platform Authoring Tools 98

Plume - e-learning & learning management systems

DECEMBER 8, 2021

Worse still, when a surge of new users sign up from a particularly effective marketing campaign, everything and everyone begins to crumble under the pressure, meaning unhappy customers and unhappy team members. To combat this, consider building a custom dashboard interface that your clients can access. It just ain’t sustainable.

LMS 52

LMS Learning Management System Coaching Open Source 52

Xyleme

JANUARY 11, 2024

These encompass a vast array of documentation and content needs, ranging from delivering product and user documentation to upskilling the workforce and customer onboarding. Leveraging these tools, businesses can easily churn out support portals, procedure manuals, knowledge bases, and much more.

Xyleme 59

Xyleme Authoring Tools Software LCMS 59

Paradiso Solutions

FEBRUARY 10, 2024

Providing support and resources to ensure customers are happy and everyone earns more money. This type of training is part of a bigger idea called “ extended enterprise learning ,” which means you’re training your employees, customers, and partners. Sharing any rules or policies for selling your products.

Association Learning Management System 52

Association Learning Management System Association LMS LMS Compliance Training 52

ProProfs

MARCH 17, 2021

According to the recent State of Global Customer Service Report by Microsoft, 58% of customers say that customer service is a key factor that influences which brand they choose. Data from over 750 customer service leaders shows that many call centers face trouble adopting modern practices.

Authoring Tools 52

Authoring Tools Blended Learning Training Train 52