Epilogue Systems

JANUARY 11, 2024

A help desk serves as a critical junction between users, employees, or customers and the services or support they require. A help desk is essentially a resource intended for providing information and support related to a company’s or institution’s products and services. But what exactly is it?

Authoring Tools 52

Authoring Tools Job Roles Help 52

Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. However, there is a variety of service roles that require remote access to online training materials. Builds Service Skills On The Spot.

Compliance Training 64

Compliance Training Customer Service Mobile Learning Services 64

Epilogue Systems

MARCH 23, 2023

Customer success (CS) is a component of the SaaS industry that is taking on more and more significance. Yet, customer success in SaaS is still a relatively young area, and entering something you don’t fully understand might be challenging. Customer success in SaaS definition What is customer success?

Custom 52

Custom Metrics Adoption Adopt 52

TechSmith Camtasia

FEBRUARY 24, 2020

Can you build a successful business without successful customers? But, most companies (both large and small) don’t invest enough time and energy in customer education — actually helping their customers learn to use your products. Customers feel anxiety when they try a new product or service. Think like a trainer.

Custom 92

Custom Education Content TechSmith 92

learnWorlds

JANUARY 18, 2022

When it comes to attracting and retaining customers, customer education offers the best solution. With a solid customer education program in place and the effective practice of educational marketing , a business can easily stand out from the competition and build a loyal customer base that keeps on growing and growing.

Custom eLearning Development 131

Custom eLearning Development Custom Education Program 131

IT Training Department Blog

SEPTEMBER 11, 2023

Then the seemingly endless stream of phone calls and chat messages can easily overwhelm staff leading to decreased efficiency and customer satisfaction. In an ideal world, self-service options like knowledge bases and searchable help would be enough to address most issues. Reduced workload for the help desk staff.

Diversity Training 101

Diversity Training Help Companies Performance Support 101

Enyota Learning

JULY 31, 2018

It could even be said that more than your product offering, it is the quality of your customer service that will make or break your organization. According to a report, businesses lose as much as $41 billion each year just to poor customer service. How is this different? How is this different?

Custom 94

Custom Customer Service Training Train 94

TechSmith Camtasia

SEPTEMBER 30, 2019

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Avaya’s video articles receive significantly more page views than their text-based articles. The Problem. At a glance. Using YouTube for training.

YouTube 75

YouTube Authoring Tools Custom Video 75

Xyleme

SEPTEMBER 11, 2023

Intelligent content can help organizations improve their content creation, management, and delivery processes, and provide better customer experiences across multiple channels and devices. This could be a product catalog, a knowledge base, a customer service portal, or a marketing campaign.

LCMS 52

LCMS Xyleme Portal Customer Service 52

OpenSesame

AUGUST 26, 2016

Knowledge, skills, and abilities can all be acquired; enter elearning. Job-seekers have countless resources at their disposal, and utilizing elearning services like OpenSesame can give them a competitive advantage over their peers. Acquire Knowledge. Often times, extreme proficiency in areas isn’t essential. Learn a Skill.

Job 52

Job Knowledge Skills eLearning 52

LearnUpon

MARCH 8, 2019

When a customer buys or signs up for your product or service, you both want the same outcome – for them to be successful. Your customer has a problem, and you want to be the solution. How do you help your customers discover you are the solution for them? The answer: customer education.

Guide 67

Guide Custom Education Business 67

Learning Pool

NOVEMBER 8, 2023

This gap is affecting areas like cybersecurity, productivity, competitiveness, and customer service. These include communications, leadership , data analytics, and general problem-solving skills. A learning culture sustains knowledge Highly qualified employees recognize knowledge as an asset and the benefits of sharing it.

Industry 94

Industry Skills Technology Knowledge Worker 94

OpenSesame

AUGUST 26, 2016

Knowledge, skills, and abilities can all be acquired; enter elearning. Job-seekers have countless resources at their disposal, and utilizing elearning services like OpenSesame can give them a competitive advantage over their peers. . Acquire Knowledge. Often times, extreme proficiency in areas isn’t essential. Learn a Skill.

Job 40

Job Knowledge Skills eLearning 40

SweetRush

JULY 28, 2022

In our article Comparing Off-the-Shelf vs. Custom eLearning Solutions: Which Is Best? , we took an honest look at the benefits and potential pitfalls of buying a ready-made eLearning solution versus building something from scratch with a custom eLearning solution provider. What is custom learning? Why would we do this?

Sexual Harassment Training 69

Sexual Harassment Training Compliance Training Harassment Training Diversity Training 69

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). . What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? To do that, product knowledge is imperative.

Knowledge 52

Knowledge Productivity Product Blended Learning 52

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). ?. What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? To do that, product knowledge is imperative.

Knowledge 52

Knowledge Productivity Product Blended Learning 52

Integranxt

NOVEMBER 16, 2023

It shapes how they tackle challenges, solve problems, make decisions, and navigate life’s complexities. Problem-Based Learning Through Branching Scenarios This approach places learners in dynamic situations where they encounter challenges and must make decisions.

Theory 52

Theory Simulations Case Study Blended Learning 52

TechSmith Camtasia

SEPTEMBER 9, 2019

The Problem. Vanessa is now able to create clear, concise manuals for the company’s IT knowledge base. DFCU Financial has ranked in the top 10 financial services organizations for financial performance among peer credit unions across the nation for more than 10 consecutive years. Learn More. The Results.

Quality 75

Quality SnagIt Custom TechSmith 75

Hurix Digital

AUGUST 9, 2022

Helping your team upskill and expand their knowledge base is even more critical for smaller teams since they play multiple roles. The design of the platform enables admins and other team members to organize things quickly, in a sophisticated manner, based on the nature of the activity. . Create Fresh Content with Ease .

LMS 98

LMS Learning Management System System Business 98

Appsembler

FEBRUARY 13, 2024

Customization options: Choose an LMS that allows you to customize branding, create custom certificates, and tailor course content to match your company’s style and tone. Customer support: Consider the level of customer support the vendor (and its community) provides.

Open 52

Open Platform Open Source Association LMS 52

WhatFix

FEBRUARY 2, 2023

With a solid program in place, you can ensure your team has the knowledge and skills needed to provide efficient, reliable, and cost-effective services to your customers. This type of training typically focuses on topics such as inventory management, supply chain management, freight management, and customer service.

Program 52

Program Compliance Training Effectiveness Create 52

Dashe & Thomson

MAY 8, 2011

Special shared kiosks are a possible solution to this problem, but they may be cost prohibitive. As VP, Instructional Design Services for Dashe & Thomson, Inc. The are also employed by hundreds of individual and corporate propane marketers across the country. There is no central network the learners can access. Properly d.

Social Networks 162

Social Networks Performance Support Blended Learning Wiki 162

WhatFix

MAY 11, 2023

Creating training programs enables your workforce to be more productive, efficient, adaptable and improve their skills in areas including communication, critical thinking, and problem-solving. In-person group training sessions for soft skills training like customer service, team-building, and client management.

Harassment Training 97

Harassment Training Diversity Training Compliance Training Sexual Harassment Training 97

Hurix Digital

JULY 19, 2023

Read on to learn about 10 types of game-based assessments, and 10 ways educators can use them to evaluate student learning and progress. Also Read: What is an eLearning Service? These algorithms custom-tailor the difficulty and content based on students’ performance.

Evalution 52

Evalution Assessment Games Metrics 52

Plume

DECEMBER 8, 2021

If you do, then scaling up your service in its current form is going to cost a lot more than it needs to, or will take longer as your team scrambles to keep up with demand. When we’re building our client’s custom Learning Management Systems, we’re almost always building self-enrollment functionality as standard. Let’s see how it works.

LMS 52

LMS Website Learning Management System Coaching 52

Lemonade

JULY 20, 2020

This has caused organizations significant challenges because they need to re-think daily tasks to keep health and safety at the top of mind while still maintaining positive customer experiences. Roleplay customer interactions with a mask on or behind a plexiglass barrier. Practice how to answer customer's questions on new procedures.

Change 80

Change Help Games Gartner 80

TechSmith Camtasia

MAY 3, 2021

The problem was that while I was steeped in the task and all its context, others weren’t. Conveniently, most video call services have built-in recording features, or you can use screen recording software like Camtasia. Customer and product research. Product demos for sales and customer experience. At least not completely.

Screencast 98

Screencast SnagIt TechSmith Video 98

learnWorlds

JULY 17, 2023

ChatGPT’s vast knowledge base enables it to respond to a wide array of topics and prompts. In a customer service training program, ChatGPT can play the role of a customer, presenting various scenarios and allowing learners to practice their problem-solving and communication skills.

Diversity Training 52

Diversity Training Compliance Training Simulations Games 52

The Be-all and End-all Guide to Creating a Supreme LearnDash LMS

NOVEMBER 9, 2023

Customization: The website builder should allow you to customize your website to match your brand and style. Customer support: The website builder should offer good customer support in case you have any problems. Look for a website builder with a knowledge base, live chat, and/or phone support.

Social Media 52

Social Media Website Templates Security 52

KnowledgeAnywhere

APRIL 16, 2020

If your organization decides to move to the Enterprise tier and wants customizations additional design and development fees will apply. If you’re interested in further customization, such as modifying text blocks, adding alternate images, adding a background video for the login screen, and etc., Need custom courses?

FAQ 52

FAQ LMS Knowledge Enterprise 52

CLO Magazine

OCTOBER 10, 2018

VR training currently fits into one of three models: skills-based, knowledge-based and behavioral. With the knowledge-based model of VR training, content is replaced in its spatial context, enhancing cognition. Today, most VR training platforms are built on the skills- or knowledge-based models.

Simulations 75

Simulations Off-shore Case Study Virtual World 75

Learning Visions

DECEMBER 17, 2014

task & process support (explanations, sample outputs, step-by-step instructions, advice links) diagnostic tools -- to help you diagnose and solve complex problems (calculators, comparison tools, etc.) What problems are you trying to solve? That will help you identify where to provide work-based solutions.

Performance Support 202

Performance Support Social Networks Metrics Support 202

eLearningMind

APRIL 8, 2022

Here are some of the common soft skills employers look for: Adaptability Communication Creative thinking Reliability Work ethic Teamwork Positivity Time management Motivation Problem-solving. All professions and jobs require people to work on various tasks each day that require a specific knowledge base or technical skill.

Teach 52

Teach Skills Mentoring Sales 52

TechSmith Camtasia

JULY 29, 2013

Alex Olthoff (Tech Support), Marissa Blaski (Customer Service), and Logan Schultz (TechSupport). A recent customer blog post about the way we support our customers prompted this post about our motivation for helping customers at TechSmith. TechSmith has a culture of being customer focused.

TechSmith 61

TechSmith Support Tutorial Customer Service 61

IT Training Department Blog

MARCH 5, 2024

That means help resources can be right in the software rather than a separate knowledge base. They offer targeted assistance based on the employee’s specific context, allowing them to quickly find answers to their questions and overcome any obstacles they may encounter.

Software 96

Software Help Corporate eLearning Player 96

eLearning 24-7

MARCH 6, 2023

Before you say, well this problem around copyright is only a U.S. issue, based on my research it is a Germany issue, a Canada issue, and as noted earlier, a European issue. For customer education, OMG, the potential for your clients using it, as a benefit to your system – thus the twin is included, too me, is incredible.

Digital 84

Digital Learning Technologies Technology vendor 84

LifterLMS

JANUARY 30, 2022

Cristian is from WPChill.com where he sells many products, including Strong Testimonials, Download Monitor, KB Support (a knowledge base plugin), and WP Modula (an image carousel tool). And we started off with the idea of offering marketing support, marketing services actually. He’s from WPChill.com.

Business 79

Business Authoring Tools Knowledge Base Hosting 79