Growing From Knowledge-Based to Performance-Driven Learning

mLevel

A consistent observation I’ve made is that the majority of learning deployed to organizations is purely knowledge-based. In fact, many L&D professionals I’ve worked with report that 70% to 85% of the learning they provide their organizations is designed to only build knowledge.

3 Ways to foster a knowledge based organization

SkyPrep

3 Ways to Foster a Knowledge Based Organization. In one way or another, organizations today have realized that to confront the cut-throat competition in international market environment, it is essential to become a knowledge based organization.

How Training the Customer-Facing Workforce is Different

Enyota Learning

It could even be said that more than your product offering, it is the quality of your customer service that will make or break your organization. According to a report, businesses lose as much as $41 billion each year just to poor customer service.

Top Benefits of Knowledge Sharing Across an Organization

Your Training Edge

In the competitive world today, majority of the companies are gradually realizing the significance of knowledge sharing among individuals working within an organization. From sales and marketing to the customer services, knowledge sharing can boost every function within a company.

Time for Training? 11 Rules for a Better Product Launch

Bottom-Line Performance

Launching a product? The following is an excerpt from Nancy’s Harkness’ new white paper: Learning Solutions and Your Product Launch: The Secret to Success. There are as many ways to learn about a new product as there are new products!

Customer Training – Best Practices

eLearning 24-7

If your company, business, association and firm are one of the hundreds of thousands places out there that provide customer training, this post is for you. Whether you offer it for free as a benefit for them purchasing your product/service/membership, and so forth, or you charge them, attracting, attaining and growing the base is crucial. Some folks like to refer to customer training as customer education. Nowadays, the term is customer onboarding.

Customer Education: The Complete Guide For Your Business

LearnUpon

When a customer buys or signs up for your product or service, you both want the same outcome – for them to be successful. Your customer has a problem, and you want to be the solution. How do you help your customers discover you are the solution for them?

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Online Learning Trends Enhancing Employee Productivity in 2017

TOPYX LMS

Corporate Online Learning Trends Can Boost Employee Productivity . They want to know which trends are noteworthy, and which can facilitate a productive workplace. Read on to discover a few online learning trends that can bolster company culture and increase employee productivity in 2017. 3 Corporate Online Learning Trends That Can Boost Employee Productivity in 2017. The post Online Learning Trends Enhancing Employee Productivity in 2017 appeared first on TOPYX.

Benefits of Custom E-Learning Modules

ICDTranslation

It helps train new and current employees and enhances productivity and retention. There are many benefits of creating customized courses that are then translated and localized in order to best answer the specific demands of each target group. .

Make everyone on your team a product expert

Edume

A modern workforce is likely to be distributed, busy, tech savvy and customer facing. The challenge of training frontline staff When you offer your product or service through frontline staff you have to empower them to succeed.

Think Like a Start-Up, Act Like a Product Manager

CLO Magazine

In a typical start-up company (such as a modern software company), product managers direct the development of products. They are not programmers themselves, nor do they build or operate the product. Their job is to ensure an optimal product experience from start to finish.

Want the Best Customer Service Training? Modify it for Modern Customers

Unboxed

Technology has changed how people shop and what they expect from customer service representatives. Unfortunately, most customer service training hasn’t kept pace with the rate of technology and customer expectations. If you want to deliver the best customer service training, you must modernize it to meet the needs of the modern customer. Who Is the Modern Customer? Consider these four best practices when modernizing your customer service training.

Tips for customer service training

Ed App

Not only does training arm your customer service reps with much-needed technical and professional skills but it also shows that you are keen on bringing them with you into the organization’s future. Below are some innovative tips for customer service training, which can help supervisors, managers and HR professionals get started. Organized, ongoing training will maintain your customer service reps’ skill levels and motivate them to improve and grow professionally.

Product Review – Adobe Captivate Prime LMS

eLearning 24-7

Create a learning plan in somewhat auto function with rules, whereas a person can add a new user based on a set of parameters, automatically into a course and thus learning plan, without having to do it manually each time.

8 Overlooked Mobile Learning Benefits For Customer Service Online Training

Litmos

Is mobile learning a viable addition for your customer service online training course? In this article, I’ll highlight eight reasons why you should bring mobile learning into the fold to improve employee productivity and online training ROI. Increases Customer Satisfaction And Loyalty.

Streamlining Your E-Learning Production Process for Efficiency—Q&A

E-learning Uncovered

Diane and I had the pleasure of sharing some ways we have streamlined our production process in last week’s “Best of DevLearn” Webinar presented by The eLearning Guild, which you can view here. How to map out your production process at both a macro and micro level. Knowledge Base.

Product Review: Plateau TMS (Talent Management System)

eLearning 24-7

Curriculum – Curricula, Role based options, Skill based options (the curriculum, role and skill selections are common in the industry). Here is how it works – the basics that is: Reports run against the real-time transactional DB (each customer has their own DB instance). However pricing is based on titles and number of users. Custom courses (created by the end user) are uploaded, tested and on-going updates (especially with the 3rd party content).

Back to Basics: Arrange Elements in Custom List

DigitalChalk eLearning

All it requires is a click and some dragging and your elements will be arranged in a custom order. You can also custom arrange how the courses are viewed in the users catalog – check out this blog post to see how to do that. 1 or request a live demo with a Product Specialist.

Enhanced Feature: Create Custom Certificate Numbers

DigitalChalk eLearning

DigitalChalk has added a brand new field to certificates that allow you to customize them more than ever before. DigitalChalk has added this field to allow you to create custom numbers to be generated for each student that completes the course. To do this simply hover your mouse over the number and you’ll see 2 icons an ‘x’ and a pencil – click on the pencil icon and a window will open up to allow you to customize the number to your needs. Enhanced feature alert!

Knowledge Guru Fall ’14 Release Adds New Game Type, Expanded Reporting and More

Knowledge Guru

Since the release of Knowledge Guru in 2012, our team has spent thousands of hours researching the science of learning and serious games. All of this has led up to our Fall ’14 Release , the biggest Knowledge Guru release yet. It takes the Knowledge Guru platform to a new level.

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Learners Vote Coorpacademy as Top Gartner FrontRunner® for Learning Management – Press Release

Coorpacademy

Software users voted Coorpacademy top in the entire category, based on Usability and Customer Satisfaction, beating 22 other providers including Cornerstone LMS, OpenEdX and Lessonly. Coorpacademy makes in-work training always about the user, connecting back with the learner to find a better way to deliver what they want, as well as encouraging staff to develop their skills, especially ‘soft’ ones, to future-proof both their careers and the corporate knowledge base.

Camtasia Animation Features You Didn’t Know About

eLearning Brothers

These can be useful if you are creating a large production where you want to use more than one transition, but still keep them all fairly similar. The first one is a Custom animation. You can find this video in our knowledge base.

Video Tutorials Win (again!): The Unbounce Solution

TechSmith Camtasia

At Unbounce , our customers are absolutely critical to our success. As a result, we’re always on the lookout for ways to create better customer experiences. A positive experience with our product and our team are imperative in maintaining our customer base.

Webinar: Performance Support Tools – The Superheroes of Effective Learning

eLearning Brothers

Maybe a long, complex search through the company’s knowledge base. The result is reduced productivity and performance that impacts the bottom line. Our Custom Solutions team can help you create engaging, effective performance support resources. Custom Solutions.

How the Q&A Model Increases E-Learning Engagement

ICDTranslation

Whether you create an e-learning module for a company training or as a part of a school curriculum, one of the best approaches is to customize it and if necessary, to translate and localize it. Q&A sessions can be highly productive if incorporated in an event in the right way.

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Welcome, HelpIQ!

ProProfs

Our latest acquisition is HelpIQ , a leading knowledge base software and online help documentation tool that makes it easy to create help centers, knowledge bases, user manuals, FAQ’s and much more. Companies are increasingly seeking cloud-based solutions.

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PlatCore Debuts the First Learning Management System Built On The ServiceNow Platform

PlatCore

Enhance customer service by providing a complete view of employee training records integrated with your support systems. The LMS application can deliver custom content such as videos, knowledge base articles, quizzes, or other prebuilt content. Standards Based: SCORM 1.2

How Avaya Built Its Own Version of Khan Academy

TechSmith Camtasia

Those are the key stats around the Avaya Mentor program, our fast-growing set of how-to YouTube videos for Avaya products that my team and I have been producing. As most of you have heard, the best example of using video to share knowledge is the Khan Academy.

Why Support is Important at TechSmith

TechSmith Camtasia

Alex Olthoff (Tech Support), Marissa Blaski (Customer Service), and Logan Schultz (TechSupport). A recent customer blog post about the way we support our customers prompted this post about our motivation for helping customers at TechSmith. Alex Cheyne - Customer Service.

Managing your courses just got a lot easier with Content Controller v2.0

Rustici Software

Then, associate bundles with licenses to quickly apply license terms and easily deliver the bundle to customers in a single file. Check out our Knowledge Base. Content Controller Content Distribution Solutions Products Rustici Software

The Rise of Social Everything

Marcia Conner

Organizations are beginning to realize that by rewiring their workforce to actively build strong relationships and reach out to colleagues as a normal course of business, they ultimately produce a better product to their customer. The right product, the right price at the right place.

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HelpIQ joins the ProProfs family

ProProfs

Earlier this year, ProProfs acquired HelpIQ , a knowledge base software that enables users to create web-based FAQ’s, help, support docs and more. With HelpIQ, ProProfs recognized the opportunity to expand its ProProfs Knowledge Base features and benefits.

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How to Create Training For Employees That Are Always On The Go

eLearningMind

That’s because these unconventional employees are constantly in motion, whether it’s closing the deal or offering stellar customer service. Keep learning lean and you’ll have better-prepared customer-facing employees.

Tips For Avoiding Retirement Brain Drain

Epilogue Systems

Many businesses are experiencing a significant and ongoing loss of some of their most tenured, and knowledgeable, employees. Today, these employees are retiring at a rate of around 10,000 a day , and often taking their accumulated business knowledge with them. In the business world, brain drain is, broadly speaking, the loss of institutional knowledge from an organization when a highly skilled or educated employee leaves for another job or retires. Knowledge Base.

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9 Ways to Create Highly Effective Learning Videos

Hurix Digital

Video-based learning is not an unknown concept. Another report by CGS revealed that video-based learning is one of the top methods for effective learning. In this article, we will explore the different verticals of video-based learning. Why Video-Based Learning?

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