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Changing the Selling Behavior of Your Customer Success Team?

Infopro Learning

If you’ve ever interacted with a customer success team , you know just how crucial they are in ensuring your satisfaction and loyalty. Yes, you heard that right – we’re about to dive into the exciting realm of transforming the selling behavior of your customer success team.

Behavior 221
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Customer training: your ticket to stronger loyalty, retention, and brand advocacy

Docebo

In e-learning, the most commonly addressed audience is an organization’s internal employees. There are, however, benefits to expanding your learning programs beyond internal audiences to address your extended enterprise. One such activity, which yields massive returns, is customer training. . What is customer training?

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How does a Digital Adoption Platform Help Customer Support?

Ontuitive

Customer service is the direct link between your business and your customers. Outstanding customer service is important because it greatly impacts a company’s reputation and customer loyalty. The past couple of years have not been easy for customer service teams.

Adoption 170
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Customer Engagement Metrics: What Marketers Can Teach Learning Pros

Talented Learning

EDITOR’S NOTE: Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. Today we feature engagement metrics advice from Laura Patterson , President of VisionEdge Marketing. Why Do Engagement Metrics Matter? Business Implications.

Metrics 72
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What Is Training Analytics? (+7 Learning Metrics to Track)

WhatFix

7 Learning Metrics to Track) March 31, 2023 Disha Gupta Share on facebook Share on twitter Share on linkedin Training is a critical investment to your organization’s success. L&D teams spend many hours developing training courses to improve employee satisfaction, retention, and productivity.

Metrics 52
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Product Reviews – Lucy.ai, and Cognota

eLearning 24-7

People love product reviews, okay some people. This is a post covering two learning systems. This is a post covering two learning systems. Next week, I will be doing a product review only on BizAcademy, an impressive system around experts, with cohort-based learning at its core. Snooze fest. Again, they disagree.

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VR Training: Tackle Turnover, Boost Productivity

STRIVR

Per the New York Times , “All that turnover has taken a toll on productivity — for individual companies, and perhaps for the economy as well.” Addressing the twin issues of employee turnover and productivity is on the minds of economists, and it’s certainly on the mind of business leaders.