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Not Everyone is a Social Customer | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Not Everyone is a Social Customer by Paul on February 11, 2011 in Development Tools , customer service , social learning A couple weeks ago I wrote a blog about the need to train your clients on the various methods of…training.

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Challenges and Supporting Factors in Adopting ERP in Higher Education Indonesia

Academia

According to Wikipedia , the Indonesian education system is the fourth largest in the world with more than 50 million students, 3 million teachers, and 300,000 schools. Challenges & their Supporting Factors in Implementing ERP . Supporting Factor . Supporting Factor . Supporting Factor . Challenges.

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eLearning Glossary: Definitions for the Most Commonly Used Terms

Association eLearning

If a customer service agent has had to sit through dry lecture videos that were filmed ten years ago, which are now online, that may be their image of eLearning.” AMS- An Association Management System or AMS is the association membership equivalent to a company’s Customer Relationship Management System (CRM).

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Applications of online training: customer service

eFront

Customer service training is in fact the blueprint for a company’s entire support process. A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan. This is why it is imperative that businesses invest in quality programs.

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The $2 Whiteboard Shows Power of Peer-to-Peer Learning | Social.

Dashe & Thomson

Blog, including “Collaborative Learning Lessons from Wikipedia (and Small Insects)” and “The $2 Whiteboard Shows Power of Peer-to-Peer Learning”, while a core curriculum of base training material is essential to spark the learning process [.] This is without a doubt the first time I’ve ever heard anyone say they hate reading. Properly d.

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Collaborative Learning Lessons from Wikipedia (and Small Insects.

Dashe & Thomson

A remarkable example of this phenomenon can be found in Wikipedia, a completely user-driven Collaborative Knowledge Support System (my own term) that has become not only the most all-encompassing compendium of knowledge in world history, but increasingly the resource of choice for information on current events. Properly d.

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What is Radical Collaboration?

Webanywhere

Be supportive: Collaboration is a team effort. Be supportive of your collaborators and help them to succeed. The Wikipedia project is another example of radical collaboration. Wikipedia is a free online encyclopedia that is written and edited by volunteers from all over the world. Facilitate brainstorming sessions.