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Insights in a Nutshell: Developing Highly Effective Customer Service Training Programs

Infopro Learning

Today on 90% of consumers consider customer service to be a factor they consider before deciding whether to do business with a company (1). This is one of the many reasons industry leaders are doing all that they can to strengthen the skills of their customer service teams. Phase 1 Identifying Customer Service Challenges.

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4 Training Effectiveness Metrics to Track Your L&D Fitness

Absorb LMS

Although there’s no fancy watch to measure training effectiveness, there are other methods to do so. Check out these four metrics to see if you have a healthy pulse on achieving your learning and development and business goals. Learning is a marathon, and you can lead the pack by evaluating training effectiveness.

Metrics 127
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Changing the Selling Behavior of Your Customer Success Team?

Infopro Learning

Unlike the traditional sales team, whose primary goal is to close deals and bring in new customers, customer success focuses on building lasting relationships with existing customers, driving retention rates, net promoter scores, upsells, and recurring revenue. Various methods emerged in later years, each with unique strengths.

Behavior 221
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Driving Performance Excellence in BFSI: Focus Areas for L&D Initiatives in 2023

Infopro Learning

However, to create an effective L&D program, it is essential to identify the right employee performance metrics that require attention. This blog will discuss the important BFSI employee metrics for L&D initiatives and five key areas L&D leaders should focus on in 2023.

Metrics 170
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How to Improve Customer Service with E-Learning

Capytech

How to Improve Customer Service with E-Learning. Providing good customer service is critical to business success for almost all companies. Good customer service is not a given, though, and it doesn’t happen by accident. Instead, it requires good customer service skills. Set Clear Objectives.

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When Bad Metrics Happen in Good Companies: 3 Examples of Flawed Metrics

Coreaxis

However, some of these methods are flawed at best and counterproductive at worst. Here are a few examples of companies with flawed performance metrics. This is an instance of a counterproductive metric: the organization’s own goals (providing excellent patient care) cannot be met because of the new requirements.

Metrics 40
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Level Up Learning: How the Kirkpatrick Model Helps Businesses Deliver Effective Training

Schoox

What is Effective Learning? When learning is truly effective, it influences behavioral change , which translates into measurable results like more efficient operations, better workplace safety, increased sales, or improved customer service.