Infopro Learning

FEBRUARY 10, 2021

Today providing good customer service can give your organization a huge competitive advantage. You might be surprised to hear that some of the most successful customer service training programs don’t focus on products or services. Infopro Learning designed a modern series of training courses called mobisodes.

Customer Service 419

Customer Service Services Blended Learning Custom 419

Infopro Learning

JANUARY 11, 2022

Training employees to thoroughly understand your organization’s products and services and improve their communication skills regarding them is known as product knowledge training. High customer satisfaction rates. Increased customer loyalty. Development of customers’ trust in your products and services.

Knowledge 221

Knowledge Productivity Product Training 221

CLO Magazine

JULY 27, 2021

The data analytics manager also discovered that even though much of the training available to leaders and employees focused on operational needs, what many people felt was lacking was content on customer service and handling difficult situations. With this insight, ChoiceU developed more service-focused content.

Agile 79

Agile Performance Support Learning Strategy Strategy 79

Infopro Learning

JANUARY 19, 2023

For instance, if your sales personnel fail to retain customers, they may require customer service training to improve sales and customer satisfaction. Organizations are leveraging the benefits of custom eLearning solutions to improve their strategic position in the market and attain a competitive advantage.

Custom eLearning Development 221

Custom eLearning Development Diversity Training Metrics Program 221

Infopro Learning

JULY 6, 2017

27% of CLOs are deeply concerned that their learning strategies are not aligned with business objectives, according to a Chief Learning Officer survey. Those CLOs are concerned because if their learning strategies are not aligned with business objectives, they cannot transform the performance of the business.

CLO 420

CLO Performance Kirkpatrick Guide 420

Dynamic Pixel

FEBRUARY 20, 2023

This type of e-learning uses games to teach concepts and skills to learners in a fun and engaging way. Game-based learning can be used for a variety of purposes, such as training employees, teaching students, or even providing customer service training etc.

Blended Learning 52

Blended Learning Learning Strategy Custom eLearning Development eLearning Strategy 52

Infopro Learning

MAY 7, 2020

A Deloitte global study recently described human capital transformation as an approach that helps companies define, structure and realize their human capital management strategy by focusing on the development and delivery of services that target their most important assets, employees. Human resources and hr functions have changed.

Problem 294

Problem Learning Objects Business Learning Objectives 294

Infopro Learning

FEBRUARY 28, 2020

Most forward-thinking organizations have realized this means that they have to improve their training and learning strategy to – taking special note of their mobile or remote employees. Human resources and L&D teams often struggle to provide their globally dispersed teams with engaging learning experiences. Conclusion.

Compliance Training 294

Compliance Training Blended Learning Micro-Learning Case Study 294

Infopro Learning

APRIL 6, 2020

At Infopro Learning we are building this ecosystem which combines learning and talent development together. We start every learning program by looking at the business goals and answering the basic question – What are the business benefits that will be achieved from this program? Or is it reducing the time to proficiency?

Global 369

Global ROI Metrics Simulations 369

eLearning Brothers

APRIL 20, 2016

Likewise, you might be able to draw a correlation between low customer satisfaction scores and a customer service team that hasn’t completed required training about handling customer complaints. After your new LMS is in place, use it to drive your learning strategy forward and positively impact business results.

LMS 70

LMS Learning Management System System Compliance Training 70

Cinecraft

OCTOBER 8, 2020

Are you trying to decide which modalities or delivery methods to use in your blended learning strategy? This article will help you choose the ones that work together seamlessly to meet your learning objectives and engage every learner. Modality Ideas For Blended Learning. This is her “Need to Do” content.

Blended Learning 40

Blended Learning Blended Learning Strategy eLearning Strategy 40

Degreed

JANUARY 18, 2024

Before signing with a vendor, your company should always consider the experience it’s getting as a customer. But don’t equate customer service with your pre-contract, sales process interactions. To avoid that, have a frank conversation with current customers so you have more realistic customer service expectations.

Platform 59

Platform vendor Diversity Training Customer Service 59

Tesseract Learning

MAY 23, 2022

The activities and games also helped the learners apply the concepts learned better. Scenario 2: Use Blended Learning Strategy For Employee Onboarding. Here is another interesting example of blended learning. The scenario shown here is an employee onboarding program which uses a blended learning strategy.

Blended Learning 105

Blended Learning Blended Examples ILT 105

Dashe & Thomson

MARCH 11, 2011

In her guest blog post on LEEF blog , Koreen Olbrish , CEO at Tandem Learning, outlines several theories that justify games and simulations as learning strategies, including these: Mihaly Csikszentmihalyi’s Flow Theory. Mistakes or guessing should cause realistic consequence. Rieber and Play Theory. Liam McCoy: Thanks for this.

Social Networks 124

Social Networks Social Learning Blended Learning Games 124

Ed App

AUGUST 25, 2019

Well-trained staff increases the quality of all the services of a retail establishment, including the handling of goods, customer service, staff-customer interactions, as well as the overall in-store customer experience. You are introducing new systems or processes, which is not too infrequent in retail stores.

microlearning 40

microlearning Learning Strategy eLearning Strategy Strategy 40

Tesseract Learning

FEBRUARY 16, 2022

The scenarios can be related to a day-to-day office scenario, product or service sale to a prospective customer, customer service experience or insight, particular skill development, team-building exercise, resolving common business issues, etc. The course uses scenarios that depict real-world situations faced in sales.

Compliance Training 98

Compliance Training Examples Effectiveness Customer Service 98

Matrix

SEPTEMBER 4, 2018

Employees, especially those in the retail and customer service departments are not really happy about this and feel like every such contract is an experiment in its own right. It’s natural for all of us to desire personalized products and services. Personal beats global.

Corporate Learning 49

Corporate Learning Learning Strategy Cognitive Strategy 49

CLO Magazine

MAY 4, 2017

So how do leaders of learning functions ensure that what they do will produce results? Creating the Right Enterprise Learning Strategy. Learning investments require long-term focus. To determine the proper analysis of current and future state, ask: What are the tenets that our learning strategy needs to focus on?

Learning Strategy 44

Learning Strategy Enterprise Scanning Strategy 44

Learning Pool

JULY 2, 2021

Since its founding, Next Learning Valley has become a household name amongst learning technology experts in the Netherlands. The company supports clients in building a blend of personalized and social learning strategies using the LXP and supported by learning analytics, facilitated by the award-winning Learning Locker. .

Blended Learning 98

Blended Learning Brandon Hall Streaming eLearning Strategy 98

Enyota Learning

JUNE 7, 2018

In a customer-centric world, it’s hardly surprising that everything starts and ends with the customer: from your product or service idea to the markets you serve, down to the marketing channels you use, and, especially, the customer service you offer. The Importance of Good Customer Service.

Customer Service 74

Customer Service Services Custom Mobile 74

eLearningMind

FEBRUARY 29, 2024

In this comprehensive guide, we will delve deep into the multifaceted advantages and benefits of eLearning, understanding how it transforms learning experiences for individuals and organizations. Emily, a customer service rep, immersed herself in interactive eLearning simulations.

Compliance Training 52

Compliance Training Diversity Training eLearning Strategy Benefits 52

Webanywhere

AUGUST 23, 2023

In the world of Learning and Development (L&D), a diverse range of roles plays a pivotal role in shaping the growth and transformation of organizations. Enter the realm of Corporate Learning Job Roles – a fascinating tapestry of positions that work synergistically to craft enriching learning experiences for employees.

Corporate Learning 52

Corporate Learning Roles Job Diversity Training 52

Learning Pool

AUGUST 4, 2021

Through introducing the digital learning platform, Basketball Ireland will adopt a blended learning strategy that will enable them to deliver consistent learning as well as reduce travel time and costs associated with traditional face-to-face training. . million learners around the world.

Blended Learning 98

Blended Learning Association Learning Management System Adoption Adopt 98

Tesseract Learning

MARCH 3, 2022

As stated by the LPI, Tesseract Learning has been awarded Accreditation for its commitment to high quality and process improvement in providing learning, development, and training services to clients. About Tesseract Learning Pvt Ltd. We are not about the laurels of yesterday, but we are about the discoveries of tomorrow.

Diversity Training 52

Diversity Training Custom eLearning Development Blended Learning Performance Support 52

CLO Magazine

AUGUST 2, 2021

The organization has built its learning strategy around supporting continuous and purposeful lifelong learning, says Lou Tedrick, vice president of global learning and development for Verizon, and it’s well-aligned to the business strategy and objectives of the company in several ways. . On the bottom line.

Metrics 84

Metrics Blended Learning Global Phillips 84

Axonify

NOVEMBER 10, 2017

Whether its increasing revenue, improving customer service levels, or driving down safety incidents, think about what key behaviors you need your employees to execute in order to meet those outcomes. Through Axonify, At Home offered daily training on critical safety topics, customer service, leadership, company mission, and more.

Corporate Learning 100

Corporate Learning Examples Companies Compliance Training 100

Degreed

JANUARY 5, 2023

In recent years, business and learning leaders have sought to create programs for digital leadership, agile management, complex problem solving and deep skill building, noted analyst and author Josh Bersin. The former has a Customer Service Academy while the latter is building a FinTech Capability Academy.

Agile 52

Agile Brandon Hall Blended Learning Virtual World 52

Matrix

OCTOBER 5, 2022

What is customer training? As the name indicates, customer training is learning designed specifically for the people using your company’s products or services. Customer training is related to higher loyalty, builds brand awareness, generates leads and, subsequently, revenues. Set customer training goals.

Blended Learning 73

Blended Learning Custom Benefits Create 73

Learning Pool

SEPTEMBER 15, 2022

True Office Learning was also delighted to scoop a Silver award for ‘Best Advance in Creating a Learning Strategy’ in partnership with a global medical technology company. . Follow-up communications and microlearning activities have also been utilized to improve learner proficiency in target areas. .

Brandon Hall 90

Brandon Hall Code of Conduct Compliance Training Compliance 90

Instancy

SEPTEMBER 12, 2023

Leading companies already use it for everything from optimizing search to automating customer service. Create pitches. – Customer Service – Build conversational chatbots to handle common inquiries and resolve issues 24/7. .” Beyond text, generative AI can create images, code, audio, and more.

Business 52

Business Enterprise Diversity Training Compliance Training 52

Cognigix

SEPTEMBER 13, 2022

This prompted the client to provide employees a targeted approach to augment and enrich the customer experience. A detailed digital learning strategy was created to develop the F usion Retail – Augment Customer Experience and Sales program. . Cognigix’s Solution for Augment Customer Experience and Sales.

Sales 52

Sales Custom eLearning Development Custom Simulations 52

Talented Learning

JUNE 23, 2021

It’s about teaching them how to succeed with your products and services. Training Content as a Competitive Advantage Most extended enterprise learning professionals come from a background in sales, marketing or customer service – not HR or training.

Enterprise 52

Enterprise Content Training Train 52

Instancy

SEPTEMBER 11, 2023

Retail Employees: Retail workers can use ‘Lens’ to quickly identify products, access pricing information, and learn about promotions. It enhances customer service and product knowledge. Join the Lens Pilot Project Instancy invites you to be part of the future of workplace learning.

Augmented Reality 52

Augmented Reality Performance Support Scanning Performance 52

Thinkdom

JANUARY 29, 2024

By staying updated on these new emerging methods, companies can introduce better tools for employees’ learning and training, which in turn will help in skill development and performance. In a typical workweek, employees have only 1% of their time allocated for learning and development.

Diversity Training 103

Diversity Training Mobile Learning Mobile Corporate eLearning 103

eLearningMind

APRIL 26, 2016

Whether you’re wondering what’s for dinner or you’re thinking about how to improve customer service, clever marketing tactics make sure that content matches and talk about something that you’re experiencing right now. Disney is a great example of a company who masters the art of connecting to emotions. Make it relevant and helpful.

Content 40

Content eLearning Strategy eLearning Market 40

Disprz

DECEMBER 31, 2019

What kind of service was that? Here’s how your training can help them carry out their job well and increase customer satisfaction: Teach them to think from the client’s perspective. Video-based learning can help greatly. Along with real-life scenarios, build different personas of customers. Barbecue Burger, did you say?’

Training 52

Training Train Customer Service Upgrade 52

eAbyas Info Solutions

AUGUST 29, 2023

In recent years, the market for Corporate Learning management systems (LMS) has experienced exponential growth, underscoring the rising significance of effective workplace learning strategies for talent optimisation and business success. billion by 2027, with a compound annual growth rate (CAGR) of 4.8%.

Leadership 76

Leadership eLearning Strategy Strategy Compliance Training 76