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Unleashing the potential of talent fused with artificial intelligence: Developing future-forward skills in the contact center

CLO Magazine

They rely on online reviews and credible social media recommendations to guide their choices. From live chat and social media platforms to email and instant messaging, these channels allow businesses to engage with customers in real-time, satisfying their desire for instant connection and resolution.

Skills 72
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The Power of eLearning

Engage in Learning

Emerging trends in eLearning. To improve your digital learning culture, you need to understand what is trending and what learners really want, right? For more impressive statistics, emerging trends for eLearning and insights to get you ahead of the digital learning evolution, check out our brand-new Learners Survey 2021 report.

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What You Need to Know About Visuals, Video, and the 2019 Internet Trends Report

TechSmith Camtasia

In June 2019, Mary Meeker released her annual report on internet trends. Images are just becoming saturated in all our media we consume and that people create. 2019 Internet Trends Report- slide 72. Meeker’s report shows more images being shared on social media. How are these trends carrying over to business?

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Digitizing Customer Experience: A Roadmap for Digitizing Your Journey

Epilogue Systems

Today’s customer journey unfolds on a digital tapestry, vibrant threads weaving through websites, apps, and social media squares. Businesses are recognizing the need to digitize customer interactions not just as a trend but as a vital strategy to stay competitive and meet ever-changing consumer demands.

Digital 52
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How Gen Z Is Changing Your Business

Webanywhere

Long before the term ‘influencers’ was coined there was this cool generation of people who had a totally different approach towards creating trends and interpreting them. And these opportunities could go well beyond the modern intranets or instant messaging platforms. They always like to be transparent .

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Best Practices for Leading Virtual Pharmaceutical Sales Teams

PDG

This shift was already well underway, fueled by technological advancements and changing work trends – but was accelerated by the pandemic. According to Veeva Pulse Field Trends Report, in-person meetings with HCPs still account for 76% of foundational engagement , with virtual channels and content used to extend the conversation.

Sales 52
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Emoji: Now Appropriate at Work?

OpenSesame

One flaw of digital communication, whether through email, instant message, or text, is the lack of emotion and facial expression. Depending on your company, emoji can be used in office communication or in your brand’s social media. So why use emoji at work?