Leveraging the Law of the Few to Manage Change in the Workplace.
Dashe & Thomson
FEBRUARY 20, 2011
If the Pareto Principle holds, then these extraordinary few must be identified and leveraged to ensure a change in behavior occurs, enterprise-wide. Connectors and Salespeople are equally important, but if the Mavens behave as they’re supposed to, a Connector will hear of the change soon and pass it on to a Salesperson.
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