Infopro Learning

SEPTEMBER 5, 2018

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Product training is no longer a nice-to-have in today’s customer obsessed world.

Sales 193

Sales Productivity Product Support 193

Infopro Learning

JUNE 6, 2019

Having a team of employees who are knowledgeable about your products and services is an important part of providing quality customer experiences. THE BENEFITS OF PRODUCT KNOWLEDGE TRAINING. According to a recent study, 86% of buyers are willing to pay more for great customer experience. Micro Learning.

Productivity 280

Productivity Product Knowledge Simulations 280

Ed App

MARCH 15, 2021

Free customer service training courses are free courses that can train your customer service team on the various aspects of good customer service. These courses are important because customer service goes hand-in-hand with quality products. The course is not generic.

Customer Service 52

Customer Service Services Free Custom 52

Ed App

JANUARY 12, 2023

It doesn’t take an expert to see the importance of investing in training and elearning courses for your customer service representatives. With a team who knows how to handle different customer behaviors and deliver a great service experience, you’ll get to keep a steady stream of new customers and secure long-term business success.

Customer Service 40

Customer Service Services Custom Course 40

TalentLMS

OCTOBER 10, 2019

All companies are different, but all companies that survive have one thing in common: they’re customer-driven. After all, what’s a company without its customers? The tricky part is that making customers happy isn’t as easy as it used to be. What skills do you need for customer service? Don’t take our word for it.

Customer Service 70

Customer Service Services Custom Guide 70

Infopro Learning

OCTOBER 25, 2021

As customers prefer digital platforms to conduct their banking-related activities, sales employees lack the opportunity to access relevant information that surfaces during in-person communications. As a result, financial sales teams face the following challenges: • Cross-selling a variety of products. Social Learning.

Sales 419

Sales Diversity Training Program Case Study 419

KnowledgeCity

FEBRUARY 6, 2020

In today’s competitive business world, customer service can be a competitive advantage for your business. If you are able to provide excellent customer service, you can produce a steady stream of repeat business and referrals, leading to long-term longevity and success. What is customer service?

Customer Service 52

Customer Service Services Custom Streaming 52

Hurix Digital

DECEMBER 11, 2023

As a result, businesses are seeking new and creative ways to engage and attract customers. It refers to using game-like elements to enhance user journeys, including customer satisfaction and product discovery. It includes fun elements, rewards, and challenges to attract customers and motivate them to explore products.

Gamification 52

Gamification Productivity Product Custom 52

Appsembler

FEBRUARY 9, 2024

The ability to effectively convey the intricacies of your products or services is not just an advantage but a necessity. Many businesses recognize the need for a robust product knowledge training program but often find themselves at a crossroads, trying to figure out how to develop and implement such a strategy effectively.

Knowledge 52

Knowledge Productivity Product Program 52

Ed App

SEPTEMBER 15, 2019

Learning and development take the backseat due to the attention being on drawing-in customers, as well as developing your service or product. It consists of the usage of audio/visual content, custom-made for each employee to work at his/her own pace, which is quite different from the old-fashioned employee training programs.

Customer Service 40

Customer Service Services Custom Blended Learning 40

TalentLMS

APRIL 9, 2018

In this article, we’ll highlight 7 skill-building activities that are just right for customer service online training. 7 Skill-Building Activities For Customer Service Online Training. Your customer service reps are on the front line of business operations. Customer Persona Stories.

Customer Service 58

Customer Service Case Study Activities Services 58

Dynamic Pixel

AUGUST 30, 2022

Another investment is when companies are adapting new technologies to their products and services. According to studies, images help individuals to recall new knowledge more effectively than words, figures, or anything else. People who can’t find the time to study consistently can use self-paced, modular eLearning courses.

Companies 52

Companies Education LMS Services 52

Infopro Learning

MARCH 7, 2022

Still, it should be considered more like an opportunity to revamp corporate training strategies, mitigate costs, and boost overall customer service experience. When employees comply with the ever-evolving industry regulations, this results in higher customer satisfaction and improved brand presence. Comprehensiveness.

Compliance Training 221

Compliance Training Compliance Industry Case Study 221

GoConqr

AUGUST 15, 2017

“We are moving beyond just selling products to being the brand customers rely on to make their lives simpler and more meaningful as they save money”, explains McMillon. “We’ve The Wal-Mart case demonstrates how important it is for a retail chain to offer a good service to the customer in their different stores.

Customer Service 40

Customer Service Services Custom Social Networks 40

Integranxt

NOVEMBER 21, 2023

In the rapidly evolving business landscape, the continuous modernization of products stands as a critical factor for sustaining competitiveness. Modernization isn’t just about keeping up with technology; it’s about reimagining products to meet the ever-changing market demands and customer expectations.

Services 52

Services Productivity Product Guide 52

Infopro Learning

MAY 21, 2021

Customer experiences have a significant impact on factors that directly affect revenue. They influence purchasing decisions, customer loyalty, and brand perception. It was recently found that improvements in customer experiences can lead to as much as a $1 billion increase over three years (1). Infrequent Content Updates.

Customer Service 418

Customer Service Services Custom Compliance Training 418

Unboxed

OCTOBER 18, 2018

According to HubSpot, growing companies are nearly twice as likely as stagnating companies to prioritize customer service training as “very important.” We get it: On the surface, customer service training games and activities may seem frivolous. Customer Service Training Games and Activities.

Customer Service 40

Customer Service Services Ideas Custom 40

Capytech

JANUARY 31, 2022

9 E-learning Product Training Tips. Good quality product training will be highly beneficial to your business , whether you are creating the training for your sales team or a wider group of employees. It is also beneficial to create product training as e-learning modules. Make Product Training an Ongoing Effort.

Productivity 69

Productivity Product Case Study Tips 69

Hurix Digital

NOVEMBER 28, 2023

Studies show that the global RPA market is expected to surpass 13 billion U.S. Read on to learn how your business can harness the power of RPA to enhance productivity and operational efficiency in today’s landscape. Step 4: Deployment After successful testing, the automation is deployed into the production environment.

Productivity 52

Productivity Product Customer Service Simulations 52

Infopro Learning

MAY 7, 2020

A Deloitte global study recently described human capital transformation as an approach that helps companies define, structure and realize their human capital management strategy by focusing on the development and delivery of services that target their most important assets, employees. This is a win win for everyone. Conclusion.

Problem 294

Problem Learning Objects Business Learning Objectives 294

Think Orion

JANUARY 2, 2024

Modern-day education isn’t possible without Edtech products. EdTech products facilitate personalized learning, accessibility, and remote education. Now the question is, how to sell edtech products to parents? Here are 8 effective strategies to sell Edtech products to parents: 1.

Productivity 52

Productivity Product Strategy Case Study 52

KnowledgeCity

SEPTEMBER 30, 2022

How Practicing Mindfulness in the Workplace Can Ease Stress and Improve Productivity. Those numbers are higher in the United States than in East Asia, Europe, the Middle East, and all other regions covered by the study. The word “mindfulness” may sound like something from a meditation class or Buddhist study.

Productivity 98

Productivity Product Multitasking Diversity Training 98

Instancy

FEBRUARY 26, 2024

Introduction: For decades, Learning Management Systems (LMS) have served as the backbone of corporate training and customer education. Let’s explore how LLMs are transforming both corporate training and customer education. Adaptive Content Generation: Need training on a new product or process?

Blended Learning 52

Blended Learning Custom Education LMS 52

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). . What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? Final Thoughts on Product Knowledge Training.

Knowledge 52

Knowledge Productivity Product Blended Learning 52

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). ?. What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? Final Thoughts on Product Knowledge Training.

Knowledge 52

Knowledge Productivity Product Blended Learning 52

Everwise

MAY 3, 2017

The experience a customer has with your company, positive or negative, has immense power over your business. In fact, seven out of 10 consumers will spend around 13% more money with a company that provides a top-notch customer experience. But how can you most effectively improve customer satisfaction? Increased Productivity.

Customer Service 55

Customer Service Services Custom Mentoring 55

learnWorlds

JULY 7, 2023

Let’s face it: engaging customers is no easy feat. But here’s the thing: if you want to achieve your business goals and set sail towards success , you can’t settle for customers just skimming through your carefully crafted content. You want to provide real value that leaves a lasting impact. So, how do you do it?

Custom 52

Custom Case Study Education Create 52

Paradiso

OCTOBER 18, 2023

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. It prepares staff, especially those interacting directly with customers, to excel in their roles.

Case Study 91

Case Study LMS Customer Service Training 91

Infopro Learning

FEBRUARY 10, 2021

Today providing good customer service can give your organization a huge competitive advantage. You might be surprised to hear that some of the most successful customer service training programs don’t focus on products or services. The customer training program was immensely successful.

Customer Service 419

Customer Service Services Blended Learning Custom 419

Infopro Learning

SEPTEMBER 8, 2023

ChatGPT has been implemented in numerous applications, including customer service, virtual assistants, and content generation. Content creation is widely expected to see massive productivity and efficiency advantages. It is based on the GPT-3.5

Roles 221

Roles Case Study Simulations Virtual World 221

KnowledgeAnywhere

OCTOBER 18, 2023

Fair Credit Reporting Act, FDIC Training, Fraud and Anti-Fraud training, Identity Theft Training, Non-Deposit Investment Products, OFAC Compliance, Regulation B, Regulation BB, Regulation C, Regulation D, Regulation DD, Regulation E, Regulation GG, Regulation O, Regulation Z, RESPA Training, Right to Financial Privacy Act, UDAAP, and more!

Compliance Training 84

Compliance Training Industry Customer Service Metrics 84

Litmos

AUGUST 3, 2018

You train your employees and sell to your customers, right? Well, yes, but you should be training your customers, too. . Case in point: there's a lot of information — typically hidden away in FAQs, User Guides, and Terms of Service — that might better serve your clients (and you) in a learning module. Want loyal customers?

Custom 74

Custom Customer Service Training Train 74

Thinkdom

OCTOBER 16, 2023

As an L&D professional, you know how important it is to keep your employees engaged, motivated, and productive. And more importantly, how does it affect our professional productivity and learning? In this blog, we’ll explore the dangers of doom scrolling and how custom e-learning solutions can help you counter them.

Custom 52

Custom Solution Help Compliance Training 52

Instancy

AUGUST 9, 2023

In the current digital age, chatbots have become an integral part of customer service and interaction strategies. They are commonly found on websites and social media platforms, assisting users and providing customer support around the clock.

Productivity 52

Productivity Product eLearning Strategy Authoring Tools 52

Instancy

AUGUST 4, 2023

In the current digital age, chatbots have become an integral part of customer service and interaction strategies. They are commonly found on websites and social media platforms, assisting users and providing customer support around the clock.

Productivity 52

Productivity Product eLearning Strategy Authoring Tools 52

Edume

DECEMBER 4, 2018

With over 27 million customers in 60+ countries, it’s a truly global enterprise. Greenlight Planet’s sales agents provide a direct link to its customers. They’re responsible for selling its wide range of products, providing excellent customer service, and gaining an in-depth understanding of user needs.

Case Study 40

Case Study Productivity Product Study 40

Brilliant Teams

JUNE 27, 2023

The company specializes in the production and distribution of a diverse range of drugs and medical products. Information like, product information, regulations, and safety procedures. To ensure the highest level of quality for the final product, we will conduct regular quality assurance checks throughout the project.

Case Study 52

Case Study Internationalization Companies Study 52