Dashe & Thomson

APRIL 19, 2011

Academia needs a coherent learning theory, or set of theories, that provides guidance for building the road system so the cars can operate. It is like encouraging faculty to use automobiles in 1910 at a time when there were no roads to drive on. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Properly d.

Social Networks 124

Social Networks Social Learning Social Blended Learning 124

Dashe & Thomson

JANUARY 30, 2011

You can play nice and develop whatever type of training your client wants, whether it provides tangible value or not. This article by Tom Kuhlman provides some great tips on helping your client see training differently. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff!

Social Networks 124

Social Networks Blended Learning Web Wiki 124

Dashe & Thomson

DECEMBER 14, 2010

The band director provides a safe environment and plenty of opportunities. As the band director explained, the students organize the ensembles, recruit student musicians, and show up between one to four mornings a week – before school – to rehearse. The kids seize the opportunities, take risks, and flourish. Liam McCoy: Thanks for this.

Social Networks 100

Social Networks Social Learning Blended Learning Social 100

Dashe & Thomson

DECEMBER 14, 2010

The band director provides a safe environment and plenty of opportunities. As the band director explained, the students organize the ensembles, recruit student musicians, and show up between one to four mornings a week – before school – to rehearse. The kids seize the opportunities, take risks, and flourish. Liam McCoy: Thanks for this.

Social Learning 100

Social Learning Social Networks Blended Learning Social 100

Dashe & Thomson

MARCH 6, 2011

So how do we best provide our learners of today with the best possible support and encouragement? By providing a blended experience we create the opportunity for our learners to first absorb information, then ask questions, challenge assumptions, and solicit experiences which they can share with others. We blend it. Properly d.

Blended Learning 141

Blended Learning Social Networks Social Learning Blended 141

Dashe & Thomson

DECEMBER 27, 2010

Because of the vast range of services we provide as a management consulting firm, we’re something different to every client. Many consulting firms in our industry become too niche and lose out on work they can easily provide but do a poor job of marketing. Do you want to sell the client a focused product/service or a solution?

Social Networks 100

Social Networks Social Learning Blended Learning Blogging 100

Dashe & Thomson

JANUARY 19, 2011

When this happened to us recently, we turned to Vanilla Forums to provide the answer. My goal is to make sure that no matter the size of the project, each company that comes to us gets immediate, attentive, personal service. What do you do? Liam McCoy: Thanks for this. Ive been looking for some ammo t. Properly d.

Social Networks 133

Social Networks Wiki Blended Learning Free 133

Dashe & Thomson

DECEMBER 9, 2010

The rule requires that one person try to repay, in kind, what another person has provided. It will lead to long-lasting relationships that benefit society as a whole through the necessary exchange of goods and services. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff!

Social Networks 100

Social Networks Wiki Blended Learning Delicious 100

Dashe & Thomson

DECEMBER 9, 2010

The rule requires that one person try to repay, in kind, what another person has provided. It will lead to long-lasting relationships that benefit society as a whole through the necessary exchange of goods and services. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff!

Social Networks 100

Social Networks Wiki Blended Learning Delicious 100

Dashe & Thomson

JANUARY 14, 2011

Find out which meetings your SMEs are attending and get invited those that will likely provide valuable content. Provide SMEs with opportunities to report their readiness. The SME can then visit the site when they have time and do a structured brain-dump. That way you learn as your SMEs learn. Liam McCoy: Thanks for this. Properly d.

Social Networks 113

Social Networks Blended Learning Wiki Delicious 113

Dashe & Thomson

JANUARY 14, 2011

Find out which meetings your SMEs are attending and get invited those that will likely provide valuable content. Provide SMEs with opportunities to report their readiness. The SME can then visit the site when they have time and do a structured brain-dump. That way you learn as your SMEs learn. Liam McCoy: Thanks for this. Properly d.

Social Networks 113

Social Networks Social Learning Blended Learning Blogging 113

Dashe & Thomson

JANUARY 19, 2011

When this happened to us recently, we turned to Vanilla Forums to provide the answer. My goal is to make sure that no matter the size of the project, each company that comes to us gets immediate, attentive, personal service. What do you do? Liam McCoy: Thanks for this. Ive been looking for some ammo t. Properly d.

Social Networks 124

Social Networks Wiki Blended Learning Free 124

Dashe & Thomson

APRIL 19, 2011

Academia needs a coherent learning theory, or set of theories, that provides guidance for building the road system so the cars can operate. It is like encouraging faculty to use automobiles in 1910 at a time when there were no roads to drive on. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Properly d.

Social Networks 100

Social Networks Social Learning Blended Learning Social 100

Dashe & Thomson

APRIL 28, 2011

Walmart announced last week (April 18, 2011) that it is – … buying Mountain View-based Kosmix , a heavily funded social media technology provider that has built a platform that enables users to filter and organize content in social networks, in order to connect people with information that matters to them, in real-time. Properly d.

Social Media 124

Social Media Social Networks Blended Learning Network 124

Dashe & Thomson

APRIL 12, 2011

It is a world where the capability to find information and turn it into knowledge at the point-of-need provides the key competitive advantage, where knowing the right people to ask the right questions of is more likely to lead to success than any amount of internally-held knowledge and skill. Liam McCoy: Thanks for this. Properly d.

Social Networks 140

Social Networks Blended Learning Personal Personalization 140

CLO Magazine

NOVEMBER 18, 2016

As he settled into his new job, Wiedecker read Jim and Wendy Kirkpatrick’s book, “Training on Trial,” which inspired him to implement the Kirkpatrick training evaluation model at the MTA. The book provided a blueprint to build a chain of evidence so he could link the training team’s efforts to business results.

Kirkpatrick 32

Kirkpatrick Metrics Association Learning Management System Evalution 32

Dashe & Thomson

MARCH 11, 2011

While games like these provide a fun alternative to boring quizzes, they do not provide context. According to McGonigal, When we play a game, we think creatively, collaborate, and persist. It is not enough, however, to just add a Jeopardy or Wheel-of-Fortune game to our instructional design. Liam McCoy: Thanks for this. Properly d.

Social Networks 124

Social Networks Social Learning Blended Learning Games 124

bozarthzone

JANUARY 17, 2009

While the Kirkpatrick taxonomy is something of a sacred cow in training circles—and much credit goes to Donald Kirkpatrick for being the first to attempt to apply intentional evaluation to workplace training efforts—it is not the only approach. More later on alternatives to the Kirkpatrick taxonomy. Enough already, Jane!

Kirkpatrick 72

Kirkpatrick Alternatives Taxonomy Evalution 72

Dashe & Thomson

FEBRUARY 2, 2011

Gliffy is an online flow charting tool that provides a cost effective way to create and publish high-quality flow charts and diagrams. It provides free collaboration tools and automatic revision tracking that make sharing your work a snap. I’m also pleased with the variety of publishing options the tool provides.

Social Networks 100

Social Networks Blended Learning Tools Tips 100

Dashe & Thomson

JANUARY 19, 2011

Gliffy is an online flow charting tool that provides a cost effective way to create and publish high-quality flow charts and diagrams. It provides free collaboration tools and automatic revision tracking that make sharing your work a snap. I’m also pleased with the variety of publishing options the tool provides.

Content Developer 100

Content Developer Social Networks Blended Learning Tips 100

Dashe & Thomson

MAY 8, 2011

In my opinion, it’s not that providing on-demand learning and performance solutions is a new idea. As VP, Instructional Design Services for Dashe & Thomson, Inc. We have to evolve, or be left behind. Most recently, Ive been working on training programs for the propane industry. Liam McCoy: Thanks for this. Properly d.

Social Networks 162

Social Networks Performance Support Blended Learning Wiki 162

Dashe & Thomson

JANUARY 27, 2011

As support, Anderson provides examples in which exceptional performers (elite dancers, TED Conference speakers), learn from their counterparts around the world by watching them online. The best aspects of the observed performances are emulated, and new ideas and innovations added. Liam McCoy: Thanks for this. Ive been looking for some ammo t.

Social Learning 134

Social Learning Social Networks Social Blended Learning 134

Dashe & Thomson

MARCH 8, 2011

We need the motivation that learning with others provides in numerous ways. I think we need to provide learners with some “social anchors&# in these types of eLearning programs to help facilitate the social learning process. I think feedback like that in a self-study eLearning situation could provide the same type of motivation.

Blended Learning 145

Blended Learning Social Learning Social Social Networks 145

Dashe & Thomson

NOVEMBER 24, 2010

John states: “We’re committed to providing flexible, accessible, and customized learning opportunities. Going forward, our retail associates can learn where, when and how they choose.” Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d.

Blended Learning 100

Blended Learning Social Networks Roles Mobile 100

Dashe & Thomson

NOVEMBER 24, 2010

John states: “We’re committed to providing flexible, accessible, and customized learning opportunities. Going forward, our retail associates can learn where, when and how they choose.” Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d.

Blended Learning 100

Blended Learning Social Networks Roles Mobile 100

Acorn Labs

JANUARY 24, 2023

Once employees have a base knowledge of their roles, they can branch out into more creative avenues, leading to improvements in services, products and processes. Providing feedback creates opportunities for your employees to set goals for themselves and encourages self-reflection, thus giving them the push to get started.

ROI 52

ROI Metrics Kirkpatrick Customer Service 52

Acorn Labs

JANUARY 24, 2023

Once employees have a base knowledge of their roles, they can branch out into more creative avenues, leading to improvements in services, products and processes. Providing feedback creates opportunities for your employees to set goals for themselves and encourages self-reflection, thus giving them the push to get started.

ROI 52

ROI Metrics Kirkpatrick Customer Service 52

Dashe & Thomson

FEBRUARY 20, 2011

Many accuse him of creating hasty generalizations, while others believe he provides wonderful insights about our world and ourselves. In the decade since this book was published, it seems Gladwell has become quite the divisive figure. Either way, Gladwell’s financial success from his books is undeniable. Ive been looking for some ammo t.

Social Networks 134

Social Networks Blended Learning Change Wiki 134

Coursy

SEPTEMBER 10, 2021

It is tricky to put a monetary value on how much benefit the training will provide. Companies can use something called the Kirkpatrick Model which has the following four levels: 1. This can provide the learning and development teams helpful metrics in understanding how well the training both worked and was received by staff.

ROI 97

ROI Training Train Evalution 97

LearnUpon

DECEMBER 13, 2018

Beyond this, customer training helps to ensure your customers understand your product or service increasing retention, while partner training scales your growth and protects your brand. What is Kirkpatrick’s Model of Training Evaluation? Basically, training is a no-brainer! What is eLearning ROI? Assess previous training.

ROI 61

ROI Kirkpatrick Association Learning Management System eLearning Strategy 61

ProProfs

JULY 16, 2021

75% of consumers would stop doing business with a retailer if they encountered a bad experience such as poor customer service. The primary focus of this training is sales and customer service in the retail industry. Retail business thrives on positive customer experiences and sales growth over time. Did you know?

Sales 52

Sales Program Guide Create 52

Learning Visions

MAY 7, 2014

James Kirkpatrick, Senior Consultant Kirkpatrick Partners Sometimes we have to do the politically incorrect thing. Pilot Case They had inconsistency in customer service experiences across their different call centers. SOAR -- "Service Over and Above the Rest" - coach to perform -- This was a change management program.

Evalution 157

Evalution Effectiveness Case Study Kirkpatrick 157

Unboxed

APRIL 20, 2020

It’s crucial to provide quick access, on-demand virtual solutions for employees. How’s that for Kirkpatrick Level 4 data? Good vs Great Customer Service. 5 min read , Customer Experience , Employee Training , Most Recent What elevates a good experience into great customer service?

Blended Learning 68

Blended Learning Virtual Classroom Brandon Hall Training 68

Matrix

FEBRUARY 16, 2021

The researchers at Centre for Learning Impact have spent the last decade perfecting a new methodology aimed at providing organizations with “the expertise, models and tools to evaluate training effectiveness and drive performance and bottom line results.”. Read more: Measuring training effectiveness — the Kirkpatrick model.

Specialist 65

Specialist Diversity Training Taxonomy Kirkpatrick 65

LearnUpon

FEBRUARY 6, 2020

For example, if you get feedback mid-way through that your Customer Service isn’t meeting your clients’ expectations in a specific area, you can address it immediately by adding a new module on that topic and notifying the team with the push of a button that they need to take a course. Calculating ROI using the Kirkpatrick Model.

Compliance Training 52

Compliance Training Cost Online Training 52

Talented Learning

NOVEMBER 20, 2018

As Kayla began pouring, we asked additional questions, but she was unable to provide more information. Had she provided knowledgeable service she could have earned a tip of 20% or more. Winery Visit 2: Customer Experience Makes All the Difference. Kayla’s lack of knowledge and experience left us unsatisfied.

Custom 84

Custom Business Blended Learning Compliance Training 84

Limestone Learning

SEPTEMBER 30, 2021

Gwen has over twenty years of experience in training and development, customer service supervision and quality assurance initiatives. PT: Win Your Case: Validating Training Program Value Using The Kirkpatrick Model Do you need to show the value of a major soft skills initiative, such as leadership development or change management?

Free 137

Free Diversity Training Compliance Training Brandon Hall 137