Ed App

OCTOBER 27, 2022

We’ve compiled a list of customer service training software to give your teams the skills and knowledge to deliver the best customer experience to your customers. These software offer features that can help create and roll out training programs and track progress to check for learning outcomes. Cost: Free.

Customer Service 40

Customer Service Services Software Custom 40

TIER1 Performance

SEPTEMBER 19, 2023

We’re thrilled to announce that Pro-Active Performance has joined our team! Pro-Active is an established expert in the automotive industry serving Learning & Development, Sales, and Customer Service executives to positively impact the retail customer experience and service retention.

Performance Support 111

Performance Support Activities Performance Agile 111

Hurix Digital

JULY 27, 2020

It is no longer looked at as an alternative or a supplementary tool to support learning objectives but a go-to choice to deliver customized and pointed content modules. Naturally then, incorporating effective eLearning programs remains a key focus area for organizations across the board. Criteria for performance evaluation.

Custom eLearning Development 52

Custom eLearning Development Content Developer Blended Learning Services 52

TalentLMS

JULY 24, 2023

Customer support teams are the unsung heroes of every business. They ensure customer satisfaction, loyalty, and retention. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. But you can’t rely only on that.

Performance Support 93

Performance Support Support Teams Custom 93

Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

Customer Service 74

Customer Service Compliance Training Ideas Services 74

Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? Defining the need. Why does this matter?

Performance Support 52

Performance Support Services Support Custom 52

Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? Defining the need. Why does this matter?

Performance Support 52

Performance Support Services Support Custom 52

TalentLMS

OCTOBER 10, 2019

The tricky part is that making customers happy isn’t as easy as it used to be. Today, people have access to customized products and services from around the world, and in mass. So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience.

Customer Service 70

Customer Service Services Custom Guide 70

Docebo

MAY 13, 2016

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Use branching scenarios to improve customer interactions.

Customer Service 100

Customer Service Services Custom Simulations 100

Infopro Learning

JANUARY 21, 2021

Today businesses that provide quality customer experiences can set themselves apart from competitors and gain a more extensive base of loyal customers. Quality service is one of the critical factors today’s consumers consider before making a purchase. The process begins with in-depth planning. Step 1: Planning.

Knowledge 380

Knowledge Productivity Product Blended Learning 380

Docebo

OCTOBER 2, 2018

This free report, published in partnership with The 70:20:10 Institute, uncovers how performance support brings learning and working closer together. The demand for access and support for learning in the daily flow of work has led to increased focus on mobile learning solutions and ‘microlearning’.

Performance Support 137

Performance Support Support Performance Productivity 137

Learning Pool

FEBRUARY 2, 2021

Derry-based Learning Pool is delighted to have scooped a double Gold Award at the international Stevie Awards for Sales and Customer Service. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.

Customer Service 67

Customer Service Services Custom Brandon Hall 67

Ed App

JANUARY 28, 2019

Not only does training arm your customer service reps with much-needed technical and professional skills but it also shows that you are keen on bringing them with you into the organization’s future. Below are some innovative tips for customer service training, which can help supervisors, managers and HR professionals get started.

Customer Service 40

Customer Service Services Custom Tips 40

CLO Magazine

DECEMBER 17, 2023

In the home services industry, it is essential to perform regular diagnostics on systems to keep them functioning efficiently and extend their useful life. American Residential Services, one of the nation’s largest HVAC, plumbing and electrical companies, conducted a diagnostic on their own learning and development function.

Services 84

Services Compliance Training LMS Performance Support 84

Ed App

JANUARY 28, 2019

Knowing how to do customer service training is an important thing for any organization wishing to attract new customers and retain their old ones. Below are ways on how you can conduct an effective customer care training program. What do you wish your customer support team to learn? Create a plan.

Customer Service 40

Customer Service Services Custom Training 40

Paradiso Solutions

DECEMBER 21, 2023

This guide is your key to understanding the power of franchise training programs. Whether you’re contemplating launching a franchise or seeking growth for an existing one, this resource unveils the workings of these training programs. What is a Franchise Training Program? Why Does Franchise Training Matter: Key Benefits?

Diversity Training 59

Diversity Training Compliance Training Blended Learning Program 59

Infopro Learning

OCTOBER 18, 2023

Customer success can include any of the following: Onboarding and Adoption: Guiding customers through a smooth onboarding process and effective product adoption. Proactive Engagement: Regularly connecting with customers to understand needs and address issues promptly.

Behavior 221

Behavior Metrics Teams Custom 221

Appsembler

JUNE 28, 2023

That’s where employee training software streamlines and enhances training processes, resulting in improved employee performance and overall organizational growth. In this article, we will explore the power of employee training software and how it can revolutionize your organization’s training programs.

Authoring Tools 97

Authoring Tools Software Compliance Training Performance Support 97

WhatFix

MAY 11, 2023

Back to Blog Employee Training & Development 14 Types of Employee Training Programs (+Benefits, Examples) May 11, 2023 Disha Gupta Any company that invests in workplace training is investing in its own success. What are different types of workplace training programs for employees?

Harassment Training 97

Harassment Training Diversity Training Compliance Training Sexual Harassment Training 97

Appsembler

FEBRUARY 9, 2024

The ability to effectively convey the intricacies of your products or services is not just an advantage but a necessity. Many businesses recognize the need for a robust product knowledge training program but often find themselves at a crossroads, trying to figure out how to develop and implement such a strategy effectively.

Knowledge 52

Knowledge Productivity Product Program 52

Infopro Learning

APRIL 24, 2021

The most successful onboarding programs are now strategically aligned with the business’s unique needs and goals. Leadership had changed along with the company’s vision for the customer service centers. They needed to upgrade their employee onboarding process to support this shift. Stage 1: Assessing Business Needs.

Business 294

Business Case Study Blended Learning Simulations 294

Paradiso

OCTOBER 24, 2023

It helps support teams address training barriers and challenges by providing a flexible, efficient, and accessible way to train agents without disrupting daily operations. It ensures that agents are well-prepared to deliver the service your customers expect. The good news is that call center training software offers a solution.

Authoring Tools 91

Authoring Tools Diversity Training Compliance Training Simulations 91

Acorn Labs

FEBRUARY 27, 2024

Performance reviews, performance appraisals, performance evaluations—they all fall under the ongoing process known as performance management. There's just one problem, though: Effective performance management is hard to do. What is performance management? Try to meet them next time, somehow.”

Performance Support 52

Performance Support Performance Metrics Management 52

Acorn Labs

FEBRUARY 27, 2024

Performance reviews, performance appraisals, performance evaluations—they all fall under the ongoing process known as performance management. There's just one problem, though: Effective performance management is hard to do. What is performance management? Try to meet them next time, somehow.”

Performance Support 52

Performance Support Performance Metrics Management 52

Hurix Digital

JUNE 29, 2023

When AI is used in IT staff augmentation services , it can help businesses to streamline their operations, reduce costs, and improve efficiency. For example, AI can create personalized training programs based on each employee’s learning style, progress, and performance. appeared first on Hurix Digital.

Services 52

Services Technology Help Pattern 52

CLO Magazine

DECEMBER 18, 2023

In the home services industry, it is essential to perform regular diagnostics on systems to keep them functioning efficiently and extend their useful life. American Residential Services, one of the nation’s largest HVAC, plumbing and electrical companies, conducted a diagnostic on their own learning and development function.

Services 47

Services Compliance Training LMS Performance Support 47

Paradiso

OCTOBER 18, 2023

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. It is an ongoing process like other professional development programs.

Case Study 91

Case Study LMS Customer Service Training 91

GoConqr

AUGUST 15, 2017

a better place to work and shop” With this investment, Wal-Mart significantly improved customer service in all of its stores and, consequently, increased total sales in the coming years. The Wal-Mart case demonstrates how important it is for a retail chain to offer a good service to the customer in their different stores.

Customer Service 40

Customer Service Services Custom Social Networks 40

Learning Rebels

NOVEMBER 8, 2023

This approach moves beyond traditional learning programs and standard curricula by tapping into the collective intelligence of a group to drive learning and innovation. In the comments below, share how you are using communities in your organization to support learning and performance change.

Community 130

Community Diversity Training Customer Service Learning 130

CLO Magazine

SEPTEMBER 2, 2021

As remote work transitions from a temporary pandemic necessity to a permanent workplace fixture, talent leaders must ensure a successful remote working model, which begins with investing in support for managers. Below are four ways to support managers so they can consistently achieve organization goals while working remotely.

Performance Support 91

Performance Support Teams Support Management 91

TalentLMS

DECEMBER 28, 2022

To incorporate formal training programs into your organization, you need to know how to convince leadership that you need it. And you have to be able to provide then a structured, well-planned program that becomes part of your company culture and strategy. How to build a structured L&D program. So, where do you start?

Compliance Training 98

Compliance Training Program Training Train 98

Fly Plugins

MARCH 26, 2024

An LMS simplifies the onboarding process by providing a structured and standardized orientation program. An Enterprise LMS allows retailers to train their sales staff on product knowledge, customer service, visual merchandising, and sales techniques.

LMS 177

LMS Learning Management System Enterprise Compliance Training 177

Hurix Digital

APRIL 3, 2024

Despite the fast pace of time, businesses emphasize the importance of insurance in safeguarding individuals and families, ensuring they can access medical support and live happily regardless of challenges. As technology advances, customers’ expectations also change, shaping how insurance services are delivered.

Program 40

Program Compliance Training Training Train 40

STRIVR

NOVEMBER 8, 2021

At its core, the hospitality industry is centered on customer service. It is the key to success, and customer interaction training is a critical part of the hospitality world for both new and existing employees. But employees need effective learning opportunities and support in order to perform at their best.

Custom 102

Custom Customer Service Virtual World Services 102

Avilar

DECEMBER 1, 2021

As organizations grow and evolve, most leaders mature their policies, processes, and systems to adequately support the business at scale. As they do so, most will install or upgrade their performance management systems to help align employees’ performance with the company’s priorities, strategies, and goals.

Performance Support 96

Performance Support Performance Software Management 96

Infopro Learning

SEPTEMBER 22, 2021

A culture of continuous learning improves overall business efficiency and workforce performance. Delivering quality customer service is essential for organizations that depend on their customers to stay ahead of the curve. Performing Training Needs Analysis (TNA). Setting Learning Goals.

Customer Service 383

Customer Service Services Diversity Training Blended Learning 383

Learning Pool

DECEMBER 15, 2020

ARC is a not-for-profit social enterprise that supports individuals and their loved ones in recovery from alcohol and drug addiction through learning, coaching, physical activity and community support. The online academy has been instrumental in allowing ARC to deliver its services during the current COVID-19 situation.

Services 101

Services Performance Support Security Customer Service 101