IT Training Department Blog

SEPTEMBER 14, 2023

That’s where software simulations come into play. Good software training with simulations seamlessly transitions employees from novice to exactly as proficient as they need to succeed in their jobs within a safe and controlled environment. Real practice in a safe environment is where software simulations thrive.

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Infopro Learning

FEBRUARY 5, 2020

Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales.

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eLearningMind

JULY 21, 2023

Instead, utilizing simulation-based eLearning could help get you there. Understanding eLearning simulations Before we dive into the benefits and design considerations, let’s first define eLearning simulations. Instead, reserve simulation environments, exercises and games for when the training is hands-on and skill-based.

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Simulations Compliance Training HIPAA Training Corporate eLearning 52

Attensi

JUNE 19, 2023

Attensi on the Craft Brewery Podcast Stouts and simulations Attensi’s Tess Gorman recently met with Kary Shumway, founder of Craft Brewery Financial Training. Simulation Simulation has been used for pilots and surgeons for years to great effect. There are two main aspects to upselling: product knowledge and sales technique.

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Absorb LMS

SEPTEMBER 24, 2019

But some customers are challenging: They’re having a tough day; they’re impatient; technology has them flustered. Whatever the cause of frustration, customer-facing personnel must remain calm and polite as they resolve the customer’s problem. Technical skills & product knowledge. Beyond basic skills.

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Ed App

OCTOBER 27, 2022

We’ve compiled a list of customer service training software to give your teams the skills and knowledge to deliver the best customer experience to your customers. Customer Service Training Software #1 – EdApp. Sign Up For Free and Start Using The Best Customer Service Training Software Today!

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TalentLMS

SEPTEMBER 10, 2020

Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service.

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Ed App

JANUARY 30, 2022

Identifying the most important customer service training topics is a crucial step in developing your employees, and ensuring that they are fully equipped with relevant information and vital skills in representing the business with your customers. Check out these customer service training topics you shouldn’t miss out on. .

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Paradiso

OCTOBER 24, 2023

The training covers various aspects, including company-specific knowledge, product and service details, technical information, operational procedures, and customer service skills. This feature is invaluable for conducting virtual training sessions, especially for in-depth customer service topics.

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Docebo

MAY 13, 2016

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Use branching scenarios to improve customer interactions.

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Hurix Digital

MARCH 3, 2023

In today’s competitive business world, customer service is no longer just an option but a necessity. A company’s customer service team can make or break its reputation, and customers expect prompt and effective assistance. Benefits of Customer Service Training Online 1.

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Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. Through such platforms, you can easily create and deliver training materials such as courses, quizzes, and dialogue simulations. Cost: Free.

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Ed App

MAY 3, 2022

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. To help you with this, we’ve rounded up 10 tools to improve retail customer service to help rack up sales and meet your goals. Tool to Improve Retail Customer Service #1 – EdApp.

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TalentLMS

SEPTEMBER 10, 2020

Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service.

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Designing Digitally

APRIL 18, 2017

All types of game-based learning, simulation , and gamification are commonly put under the umbrella of “gamification.” The concept of gameful design is relevant because it acknowledges that there are differences between gamification, serious games, and simulations. . A simulation is an activity designed to mimic a real-world scenario.

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Appsembler

FEBRUARY 9, 2024

The ability to effectively convey the intricacies of your products or services is not just an advantage but a necessity. Many businesses recognize the need for a robust product knowledge training program but often find themselves at a crossroads, trying to figure out how to develop and implement such a strategy effectively.

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Paradiso Solutions

JULY 11, 2021

What is Product Knowledge Training? Product training is a learning program where all your employees fully understand and improve their skills to communicate with customers about the organization’s products or services. Why Is Product Knowledge Important?

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Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? In this article, I’ll highlight eight reasons why you should bring mobile learning into the fold to improve employee productivity and online training ROI. 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore.

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Infopro Learning

MARCH 27, 2023

Therefore, the employees’ ability to deliver outstanding customer experience is vital. The L&D program should focus on training employees to provide exceptional customer service, handle complaints, and resolve customer issues. This can help employees develop the skills they need to perform better.

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Litmos

FEBRUARY 26, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Time Management.

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Hurix Digital

NOVEMBER 28, 2023

Read on to learn how your business can harness the power of RPA to enhance productivity and operational efficiency in today’s landscape. Data Entry and Data Migration Invoice Processing Customer Service Supply Chain and Inventory Management How to Use RPA Automation to Increase Productivity?

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Kitaboo

APRIL 23, 2024

Demonstration Videos Demo videos are instrumental in driving product sales by helping employees visualize the end-product/service experience. While applying practical know-how and product-related expertise at work, training on soft skills can help employees enhance teamwork and encourage a more productive work environment.

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OpenSesame

AUGUST 12, 2016

With over 13 million employees working in either retail or restaurants, customer service accounts for a vast majority of online learning. From new hire onboarding to operational training to compliance, most customer service organizations need valuable learning for each type of employee. Product Training.

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TalentLMS

APRIL 9, 2018

In this article, we’ll highlight 7 skill-building activities that are just right for customer service online training. 7 Skill-Building Activities For Customer Service Online Training. Your customer service reps are on the front line of business operations. Communication Skill Simulations.

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eFront

JULY 21, 2015

The fact is, any eLearning program that uses game-like features in the form of reinforcement exercises, assessments and simulations is safely classified as a serious game or a training game. Consider a training scenario for improved customer service through the use of the latest CRM software installed within the organization infrastructure.

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Designing Digitally

FEBRUARY 23, 2017

Corporations are gradually realizing the training potential of simulations. Corporate training simulations are specialized programs that help your employees to learn and practice real-world activities in a risk-free and controlled environment. Simulations are being used in product, compliance, customer service, and software training.

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Infopro Learning

SEPTEMBER 8, 2023

ChatGPT has been implemented in numerous applications, including customer service, virtual assistants, and content generation. Content creation is widely expected to see massive productivity and efficiency advantages. It is based on the GPT-3.5

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Litmos

FEBRUARY 5, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. . Customer Service Training: 8 Overlooked Skills To Consider. Time Management.

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Thinkdom

JANUARY 4, 2024

Provide a virtual practice environment through simulations. By incorporating interactive case studies and simulations, learners can practise decision-making in a variety of contexts, enhancing emotional connection and learning depth. For example, it can be used to simulate a customer service call or a job interview.

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Infopro Learning

APRIL 24, 2021

A recent report by Glassdoor shared that a structured onboarding process can improve productivity by as much as 70% (1). Leadership had changed along with the company’s vision for the customer service centers. However, a one size fits all approach to onboarding new employees is no longer enough. Solution Overview.

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Integranxt

NOVEMBER 16, 2023

Blending theoretical concepts with hands-on experiences, this form of immersive learning offers learners a blend of theory and practice, enabling them to experience purposeful engagement, attain insightful revelations through reflection, foster an emotional connection to their work, and establish significant and productive professional connections.

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Ed App

DECEMBER 15, 2022

Game-Based Training Example #1 – Simulations. This game-based training example simulates real-world situations, allowing learners to practice their skills and learn new knowledge in a controlled environment. Simulations can be particularly effective for training in fields such as healthcare, aviation, and customer service.

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OpenSesame

AUGUST 12, 2016

With over 13 million employees working in either retail or restaurants, customer service accounts for a vast majority of online learning. From new hire onboarding to operational training to compliance, most customer service organizations need valuable learning for each type of employee. Product Training.

Customer Service 40

Customer Service Compliance Training Services Custom 40

Paradiso Solutions

JULY 11, 2021

What is Product Knowledge Training? Product training is a learning program where all your employees fully understand and improve their skills to communicate with customers about the organization’s products or services. Why Is Product Knowledge Important?

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TalentLMS

FEBRUARY 24, 2015

Performance-based trainings are best developed using simulations and scenario enriched courses. Simulations and scenarios replace real experiences with guided ones. Simulation-based learning is highly effective in developing the learner’s knowledge, skills, and attitudes.

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Hurix Digital

JANUARY 29, 2024

Incorporating the Metaverse in corporate training introduces immersive environments, enabling employees to engage, interact, and collaborate in simulated yet realistic settings. Elevating Sales and Customer Service Roles like sales and customer service demand adept communication and strategic thinking.

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Infopro Learning

MAY 1, 2018

For example, the first level allows them to explore the sales floor and help a customer locate a particular product, while the second gives them the opportunity to troubleshoot an issue with the POS terminal or resolve a client complaint. Product Knowledge Quiz Show. Can they upsell services or add-ons to increase your profits?

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