Effectiveness, Knowledge Base and Statistics

Customer training: your ticket to stronger loyalty, retention, and brand advocacy

Docebo

SEPTEMBER 15, 2021

Customer training – a segment of extended enterprise enablement – is the process of educating your customers on how to successfully use your product or services in order to meet their goals. Maximize the impact of your product or service within your customers’ organizations. Knowledge bases . The better news?

Blended Learning

Blended Learning Custom LMS Brandon Hall

Customer Success in SaaS: Maximizing User Adoption & Achieving Optimal Outcome

Epilogue Systems

MARCH 23, 2023

This statistic computes the time between a customer’s initial inquiry and the first response from an agent. A survey may be used by customer service teams to determine their organization’s NPS, which is a measure of how likely a customer is to suggest a product to a friend or colleague. Why is customer success important?

Custom

Custom Metrics Adoption Adopt

Remote Training: The What, Why & How Behind It (Full Guide)

learnWorlds

APRIL 4, 2023

While this is good news for employees offering more flexibility and work-life balance, it forces employers to face yet another dilemma: how to effectively train employees at remote locations. How to Run an Effective Remote Training Program How to Choose a Remote Training Platform What is Remote Training? What is Remote Training?

Guide

Guide Authoring Tools Blended Learning LMS

Webinars

Human-Centered Cyber Security Training: Driving Real Impact on Security Culture

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10 Customer Service Coaching Tools

Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Customer Service Coaching Tool #1 – EdApp.

Customer Service

Customer Service Coaching Services Authoring Tools

What is customer training? Benefits and how to successfully create it

Matrix

OCTOBER 5, 2022

As the name indicates, customer training is learning designed specifically for the people using your company’s products or services. It takes a lot of the pressure usually on the customer service departments. Customer service is paramount to any company that wants to cultivate long-term relationships.

Blended Learning

Blended Learning Custom Benefits Create

How to Teach Soft Skills in the Workplace

eLearningMind

APRIL 8, 2022

All professions and jobs require people to work on various tasks each day that require a specific knowledge base or technical skill. The term helped the military differentiate skills that were technical and the interpersonal skills necessary for many jobs. So what are soft skills and who needs them? army late in the 1960s?

Teach

Teach Skills Mentoring Sales

What is Workforce Management Software?

ProProfs

JULY 26, 2021

Whether you’re talking about real-time productivity reports collected in-house or company vehicle tracking and payment by customers off-site, you can use the information collected to manage a workforce effectively. According to CareerBuilder.com, 58% of managers didn’t receive any formal management training. What is Workforce Management?

Software

Software Authoring Tools Management Diversity Training

Creating Value in e-Learning Part 5: The Symptom |

Trivantis

JANUARY 9, 2012

Content Creation Services. Custom Development Services. In my previous four blog posts, I have discussed various aspects of what e-Learning lacks by comparing online computer-based training to the classroom experience. Lectora Talent Management. Employee-Driven Talent Management. Mobile Learning. Lectora Mobile. Free Trials.

Custom eLearning Development

Custom eLearning Development CourseMill Authoring Tools Lectora

Learning Insights: Justin Schakelman leads the charge for strategic L&D

CLO Magazine

MAY 15, 2024

A statistically significant difference in performance. Second is a scrappy sales and service training system that helped a disruptive retailer dominate its market category quickly. From a talent development perspective, I led the creation of a comprehensive sales, service and leadership training strategy that could scale quickly.

Sales

Sales Coaching Plateau Learning

Customer Service Training Software: Why Every Company Needs It

ProProfs

JANUARY 9, 2020

A customer is 4x more likely to buy from a competitor if the problem is service-related rather than price or product-related. These statistics reinforce the fact that customer service is a critical factor in any business, irrespective of the industry. Delightful customer service is the name of the game. McKinsey).

Customer Service

Customer Service Services Authoring Tools Software

What is Workplace Violence Training?

ProProfs

DECEMBER 23, 2020

How to Create an Effective Workplace Violence Prevention Training Program. Confirming this are some shocking statistics from the National Safety Council: Assault is the fourth leading cause of death in the U.S. Violence can have adverse physical and psychological effects on employees, including loss of productivity and high turnover.

Sexual Harassment Training

Sexual Harassment Training Harassment Training Compliance Training Training

How to Remove Barriers and Align L&D to Drive Performance

Acorn Labs

FEBRUARY 19, 2023

So that customer service from front of house, part of the business. Listen to the full episode above or watch below. link] This article is a transcript of a podcast first published in September 2022. Dan, I'd love to start with just a bit about you, your background and what's lead you to where you are today. I'm not saying I was any good.

Performance Support

Performance Support Performance Metrics Simulations

How to Remove Barriers and Align L&D to Drive Performance

Acorn Labs

FEBRUARY 19, 2023

So that customer service from front of house, part of the business. Listen to the full episode above or watch below. link] This article is a transcript of a podcast first published in September 2022. Dan, I'd love to start with just a bit about you, your background and what's lead you to where you are today. I'm not saying I was any good.

Performance Support

Performance Support Performance Metrics Simulations

How to Select Online Manufacturing Training That’s Right for Your Company

Convergence Training

FEBRUARY 6, 2020

The importance of blended learning strategies and will give some tips for creating effective learning blends. Now let’s get down to defining our terms. And don’t forget, we’ll be hosting a live webinar that will explain many of these same basics about selecting online manufacturing for you later this month.

Compliance Training

Compliance Training Blended Learning Companies Online

Angela Brown’s Recurring Revenue Niche Membership Site Journey and Success Story

LifterLMS

SEPTEMBER 17, 2020

She created her first learning management system in 2016 with LifterLMS and a text-based course and added content over time that included videos, graphics, etc. Learn about Angela Brown’s recurring revenue niche membership site journey and success story in this episode of the LMScast podcast hosted by Chris Badgett of LifterLMS.

Site

Site YouTube Podcasts Podcaster

The Importance of Extended Enterprise Learning for Business Development

Continu

JUNE 26, 2019

While you may offer customer support for your products or services, today’s consumer wants to buy and use right away. By offering training to your customers, they feel empowered and knowledgeable right away. The more training you provide them, the faster they will be able to sell your product or service and the more revenue you make.

Enterprise

Enterprise LMS Compliance Training Business

eLearning Software: The Perfect Ingredient to Create a High-Performance Ecosystem

ProProfs

AUGUST 5, 2018

It is the birth child of the digital media which is weaponized to alter the age-old approach to imparting knowledge and education. Taking a step back into the history of education, the methods adopted then were lengthy and not application based. Today, terms like mLearning are also heard synonymously with eLearning.

Software

Software Corporate eLearning Performance eLearning Strategy

eLearning Learning

Customer training: your ticket to stronger loyalty, retention, and brand advocacy

Customer Success in SaaS: Maximizing User Adoption & Achieving Optimal Outcome

Webinars

Trending Sources

Remote Training: The What, Why & How Behind It (Full Guide)

Webinars

10 Customer Service Coaching Tools

What is customer training? Benefits and how to successfully create it

How to Teach Soft Skills in the Workplace

What is Workforce Management Software?

Creating Value in e-Learning Part 5: The Symptom |

Learning Insights: Justin Schakelman leads the charge for strategic L&D

Customer Service Training Software: Why Every Company Needs It

What is Workplace Violence Training?

How to Remove Barriers and Align L&D to Drive Performance

How to Remove Barriers and Align L&D to Drive Performance

How to Select Online Manufacturing Training That’s Right for Your Company

Angela Brown’s Recurring Revenue Niche Membership Site Journey and Success Story

The Importance of Extended Enterprise Learning for Business Development

eLearning Software: The Perfect Ingredient to Create a High-Performance Ecosystem

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