The relationship between learning and performance support
NOVEMBER 18, 2014
Jane is a renowned advocate of performance support in the workplace, and I wonder what she’ll make of my latest musing. While much of Jane’s work exposes the difference between training and performance support – and implores us to do less of the former in favour of the latter – my post here does not. Learning is about preparing for performance.
Performance Support Goes to the Oscars
MAY 23, 2013
Thus, mobile performance support is particularly valuable for a fast-paced industry like retail, where products and fashion change with the seasons, and where store employee turnover can be as high as 67%, according to a 2012 Hay Group report. How can a retailer use mobile performance support to deliver business impact? Screens are small and content is long.
How to Use a Learning Management System for Performance Support
DECEMBER 6, 2012
About a dozen years ago, learning and development professionals thought performance support was bigger than Tom Hanks , Meryl Streep , and The Beatles all rolled into one. Conferences about performance support were filled to capacity. Electronic performance support support systems (EPSS) were the rage. Intuitive design became a higher priority.
Blended Learning and Mobile Performance Support: Ahead of the Curve
JUNE 25, 2013
Mobile learning allows you to deliver on-demand support wherever and whenever learners need it. How we incorporate blended learning and mobile learning. I sat down with one of our Senior Learning Designers, Kristen Hewett , to discuss how we advise our clients on implementing blended learning, mobile technologies and performance support. higher degree of initial learning.
New Brandon Hall Group report forecasts major shift in 2016 online learning trends
performance. incorporates more informal and social elements report an improved link between learning and both individual. and organizational performance. Source: 2016 Brandon Hall Group Learning Technology Study (n=302) Figure 3 Satisfaction with Informal Learning Technology (Average Score) When it comes to technology-enabled. informal learning, more than half of.
MOOCs in Performance Support
JUNE 30, 2014
The more I mull over some of the core characteristics of a MOOC ecosystem, I feel it lends itself very well to providing performance support (PS) within the workflow. The evolving knowledge base of the organization becomes explicit enabling faster learning, reducing loss of critical information and fostering an environment of continuous learning.
From Scattered Information to Transformational Performance Support
MAY 3, 2013
Check out our newest info graphic: From Scattered Information to Transformational Performance Support
MAY 20, 2012
It is well documented that the vast majority of learning in the workplace is informal. This 70:20:10 breakdown has since been supported by subsequent research , though sometimes the ratio is represented as 80:20 to reflect informal learning and formal training respectively. • 20% on informal learning. • 10% of learning occurs via formal training (eg classes).
Selling Performance Support In-House
Living in Learning
NOVEMBER 17, 2012
Integrating Performance Support (PS) as part of a corporate learning strategy is one of the toughest sales we will ever have to make. Change Leadership Continuous Learning EPSS Learning @ the Point of Work Performer Support Sustained Capability informal learning integrating performance support just in time learning at point of work learning strategy LinkedIn performance support performer support PSO training versus knowledgeThe advent of Experience API [a.k.a.
Embedded Performer Support [EPS] Implies Intentional Design
Living in Learning
AUGUST 5, 2013
The EPS discipline is pushing us [Training] into new territory that expands the scope of our deliverable from a training event transaction to seamless implementation of performer support [PS] assets to be consumed at the point of work. The aggregate of training event assets and activities with PS assets should be designed with the intent to support an ecosystem. The design effort I’m suggesting is not just larger in scope, it is involves a level of holistic discovery that is broader than we typically chase after when building training classes/courses.
How to Improve Learning Outcomes With Performance Support
JANUARY 8, 2012
Given that the goal of instructional designers and training developers is to improve employee performance, it’s surprising that many continue to create blended learning programs with little or no reliance on performance support tools or systems. Build performance support into every blended learning effort. Scavenger hunts for information. In Summary.
JIT Performance Support Mobile App Development
AUGUST 2, 2011
I mentioned before in one of my posts about the growing use of smart phones application as a form of Just-in-Time performance support; as mentioned before ; I feel eventually technology will enable individuals and not just companies/departments to deliver applications. When developing applications for just-in-time performance support, here are some items I keep on my checklist.
Microlearning Whitepaper: Small Bites, Big Impact
continuously improve performance and increase competitiveness, they must move from. the job well and positively impact business performance. that we can only absorb four to five pieces of information into short-term memory at any. change that results in improved job performance. Better performance. performance. 1. performance of its sales team.
A richer suite of support
MAY 25, 2016
While it’s easy to talk about how we need to support the transition from novice to expert, it might help to be a little more detailed. While it’s easy to say that the role of formal learning wanes, and the role of informal learning ramps up, what are the types of support we might look to? As they start performing however, their needs change. Can you?
Tin Can & Performer Support – “Just Enough – Just in Time – Just for Me”
Living in Learning
OCTOBER 27, 2012
EPSS Performer Support informal learning learning shift LinkedIn performance support performer support SCORM Tin CanHave you ever explained something to someone who is either hearing it for the first time or is still trying to get their head wrapped around the concept? You know how they will nod slowly in seeming agreement while looking off into the ether and saying dreamily, “Yeah…” really, really slowly?” That far-off look is confirmation that they are indeed interested and yet remain clueless for the most part.
How to Use a Learning Management System for Performance Support
DECEMBER 6, 2012
About a dozen years ago, learning and development professionals thought performance support was bigger than Tom Hanks , Meryl Streep , and The Beatles all rolled into one. Conferences about performance support were filled to capacity. Electronic performance support systems (EPSS) were the rage. Intuitive design became a higher priority.
How Performance Support Platforms Increase IT System Proficiencies
WalkMe Training Station
NOVEMBER 24, 2015
This fascinating webinar is led by Dr. Eran Gal, an international employee training and learning expert and owner of Workplace Learning & Performance Support. He discusses how to successfully integrate formal and informal learning using a performance support (PS) platform. Employee Engagement Employee Performance
MAY 20, 2012
It is well documented that the vast majority of learning in the workplace is informal. This 70:20:10 breakdown has since been supported by subsequent research , though sometimes the ratio is represented as 80:20 to reflect informal learning and formal training respectively. • 20% on informal learning. Vive la revolution! Formal training becomes value add.
Seven Simple Secrets to Off-the-Shelf Course Success
And for good reason as it has many advantages: It offers a breadth of course topics, relevant to many, and readily available. It also creates a common language across the organization, and it improves on-the- job performance—all at a cost more reasonable than custom elearning. OTS courseware relieves overburdened trainers and human resource managers of. Seven Simple Secrets to. You’re.
Supporting our Brains
OCTOBER 13, 2015
This applies more broadly to performance support in general, so I though I’d share where my thinking is going. So making capture capabilities available is a powerful support. We also have limited ability to carry information around for the same reasons, but we can create external representations (such as notes or scribbles) that can hold those thoughts for us.
From Scattered Information to Transformational Performance Support: Where Are You? by Dr. Conrad Gottfredson
Learning Solutions Magazine
APRIL 21, 2013
Targeted performance support enables effective performance in the workplace. Here’s a look at a system that provides this kind of support and significant benefits. Design Strategies Emerging Topics Performance Support Training Strategies It helps people do what the organization needs them to do to continuously accomplish strategic objectives.
How Can “Performance Support” Support Your Organization?
OCTOBER 20, 2014
Performance support is a way to extend formal training to the job site, reminding learners of how to apply their formal training to get results. Back on the job after training has been completed, performance support systems give learners what they need to know at the exact moment of need. And here’s the targeted information you need to get it done.”.
Three (More) Keys to Better Performance Support
APRIL 18, 2012
Handle your support with care. It appears that more Learning & Development professionals are starting to value performance support as a critical component of any blended learning program. In my last post, I mentioned three things to keep in mind when considering performance support (PS). But those that do provide a wealth of valuable information.
4 Ways to Close the Learning-Doing Gap for Front-Line Managers [GUIDE]
as a result of high performance in pre-management. positions result in ‘accidental’ managers who are ill- equipped to perform successfully in their new role.” in the seat, driving performance gaps and employee. people manager can improve employee performance. effective training and support. her own performance problem. and support from their manager.
Leveraging Mobile Learning Platforms As Performance Support Systems
FEBRUARY 4, 2011
This post specifically talks about how a Mobile Learning Platform can be used as an effective Performance Support System. What is a ‘Performance Support System’? A ‘Performance Support System’ or PSS refers to any system that improves worker productivity by providing on-the-job access to integrated information, advice and learning experiences.
The Evolving Face of Embedded Performance Support
OCTOBER 5, 2014
THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith. “ You can’t teach people everything they need to know. Learning is largely informal (on-the-job), a little social (peer), and least formal (training programs and courses). How are embedded performance support solutions being used in workplaces around the world?
Want to go mobile for learning and support?
OCTOBER 19, 2012
There is great excitement about the potential of mobile devices for learning and support. It is hard to ignore the benefits of learning and information on demand, in close proximity to work. Workplace learning professionals now find themselves in the middle of conversations about leveraging mobile devices for growth and support. Offers the best performance. Want to go?
How colors can enhance memory performance?
JANUARY 12, 2014
Cognitive psychologists discovered different design principles to enhance memory performance and in that way remembering the information. But we can pay attention only to a small amount of information. Farely and Grant found out that colored multimedia presentations resulted in better attention and memory performance. Color is the most powerful stimulus for the brain.
New research explores the common myths and realities around the 70:20:10 learning model
Supported by. specific support of our ambassadors: Follow @TowardsMaturity @702010pp @corporateelearn and @Docebo on Twitter. through informal channels, on-the-job experience. that’s powered by social and informal learning. Companies should couple social and informal. using the 70:20:10 model, supporting learning in. Our starting position - performance 8.
How Performance Support Apps Are Faring In Today’s Workplaces
JUNE 28, 2014
THE QUOTE: “ The incredible expansion of mobile technologies is an important factor that will both drive and support the deployment of workplace learning tools and systems in the area of performance support.” – Charles Jennings (Managing Director, Duntroon Associates, and Founder, 70:20:10 Forum ). The above quote is from our interview with Charles Jennings. What is the future?
INFOGRAPHIC: Heroic Journeys To High Performance
APRIL 21, 2016
He currently works as a senior Learning & Performance consultant at DeakinPrime, helping to deliver 70:20:10 inspired solutions for some of Australia’s largest telcos, retailers, banks and insurers. In his spare time Arun blogs about learning, performance and 70:20:10 solutions at Design4Performance. x—–x—–x—–x—–x.
INFOGRAPHIC: High Performance Learning Ecosystems
MAY 19, 2016
I’ve previously written about the need to design learning & high performance ecosystems here , and have been reflecting on some common ingredients for effective ones. I’ve captured some of these in the infographic below: 5 Ingredients of HIGH PERFORMANCE ECOSYSTEM : COMPANY CULTURE. PERFORMANCE SUPPORT. MINDSET. COLLABORATIVE NETWORKS. Published on 19-May-2016.
5 Reasons to Use Mobile Learning for Performance Support
FEBRUARY 15, 2015
We are in the age of mobile devices and every business avenue is now thinking of innovative methods to train its workforce and ways to support them on the field. Though there are several factors that enhance the utility of mobile devices, the top spot goes to its ability to store and retrieve information in a jiffy or quicker than that. Image Credit – Flickr.com. Quick and easy.
Whitepaper: When The LMS Isn’t Enough
give their LMS high marks in terms of value for price In the survey, many respondents identified their top reasons for looking for a trade-in: • Poor reporting features • Difficult to use • Poor customer support • Out-of-date appearance • Inability to adapt to changing needs • Lack of mobile features “In a nutshell, far too many organizations feel they are paying. Turbocharge your LMS.6
70+20+10=100: Improving performance with new learning frameworks
FEBRUARY 24, 2016
70+20+10=100: Improving individual and business performance with social and informal learning frameworks. How organizations can create firm foundations for a 70:20:10 workforce by supporting learning using new technology, enstilling commitment from leadership and building a skilled learning team. DOWNLOAD THE FREE WHITEPAPER. But are these models working?
Building a Learning and Performance Support Ecosystem (Steve Foreman) #elguild
DECEMBER 17, 2014
To enhance individuals and orgs by connecting people with a broad range of techs that drive performance. There''s formal training -- and then there''s all of the ways that we learn within the flow of work (performance support, collaboration, access to experts, knowledge management. access to experts (consult) knowledge management (research) performance support (perform) talent management (advance) structured learning (train) social networking and collage (share) Let''s walk through ''em now: Talent Management: people have competencies, they need them, jobs requirement them.
MOOCs and Performance Support
Your Training Edge
FEBRUARY 3, 2014
combination of knowledge transfer and performance support. Performance support is just-in-time learning that puts the knowledge employees need in their hands exactly at the moment they need it—not before (when they are unlikely to remember it), not after (when it is no longer useful), but right then and there. Performance support can take many forms: the quintessential types are checklists and other job aids, but in its broadest definition, performance support can include apps, YouTube videos, wikis and other knowledge bases, and even other people.
Is it Percentage or Performance?
Living in Learning
SEPTEMBER 2, 2014
…and I tend to believe that the "environment" defining each organizations’ learning and performance ecosystem is unique. Attempting to put learning and performance support into specific sized boxes is an unnecessary complication. Continuous Learning 70:20:10 EPS EPSS informal learning instructional design ISD performance support For this camper, the objective is clearly one of driving performance.versus adhering to concept percentages.
Move Beyond Learning to Applying: A Modern Management Development Program
information to application and use cases, we focus the training experience and not. such as using technology to support structured. demonstrate successful performance in the. we’re using to support this journey. built into the journey We will judge performance. performance on the job We’re not that clear what. overall ability to perform the. We now.
Your Brain: The Ultimate Electronic Performance Support System
AUGUST 26, 2011
One thing that occurred to me is that I’m increasingly less likely to remember detailed information about sites that interest me. According to the author (identified as “memenode” in the article), the journal Science recently conducted a study showing that “reliable and constant access to online information is affecting how we use our memory. performance support
JULY 18, 2013
If we find the answer, we should update the resources to help other people find the answer rather than having to rediscover it. I was thinking about this in terms of the ways in which L&D can support this process, and started noting the ways in which we can help besides courses. I broke it up into two different forms of support: direct, and supporting the associated skills.
Make Learning Supportive and Available Everywhere
MAY 16, 2011
One thing that struck me was how often Masie recommended that just-in-time electronic performance support would often meet an organization's needs instead of traditional training. This ties in with thoughts lately that a good bit of online training might better be presented as electronic performance support organized in context. By Jay Lambert. Learning is changing.
Improving Professional Learning: 12 Strategies to Enhance Performance
MAY 18, 2016
In his recent book Improving Professional Learning: Twelve Strategies to Enhance Performance , Knox offers a distillation of what he has learned over the course of his long and distinguished career. Each chapter focuses on one of Knox’s “evidence-informed concepts,” and then provides real life examples of the concept in practice taken from Knox’s own experience. Good Leaders.
How the right tech tools for your team can power your sales enablement strategy
Dispersed product information. right information into the hands of the right sellers at the right time and place, and in. Top-performing sales reps of leading organizations are masters of market knowled- ge, customer needs, their products and services, their value, their competition, and. know to support the buyer through their purchasing journey. If information is.
Performance support tools for learning – a decentralised strategy
FEBRUARY 10, 2012
The same can be said about role-based performance support tools. What information is available? Performance support is about providing staff with access to the right information and people ’just-in-time’, at the point of need. Performance support tools need to be placed in staff workflow, where the ‘need’ arises.
Encourage Informal Learning with an LMS
APRIL 19, 2016
This method of learning is called informal learning. whopping 80 percent of learning happens informally , outside of a classroom. After all, people don’t stop learning informally when they step into an office. Since this is the ruling statistic, why is it that company decision makers don’t spend more time implementing systems that facilitate informal learning? Jeffrey A.