The relationship between learning and performance support
NOVEMBER 18, 2014
Jane is a renowned advocate of performance support in the workplace, and I wonder what she’ll make of my latest musing. While much of Jane’s work exposes the difference between training and performance support – and implores us to do less of the former in favour of the latter – my post here does not. Learning is about preparing for performance.
The Evolving Face of Embedded Performance Support
OCTOBER 5, 2014
THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith. “ You can’t teach people everything they need to know. business problems are more complex and hence demand quicker, effortless, and effective performance support solutions than ever before. What are the techniques to achieve the same? What is the trend?
Blended Learning and Mobile Performance Support: Ahead of the Curve
JUNE 25, 2013
Mobile learning provides opportunities for “just in time” reinforcement and extended practice. By Mobile learning allows you to deliver on-demand support wherever and whenever learners need it. The solutions span from online discovery-based modules to face-to-face training sessions, and even a mobile app with performance support tools and reinforcement activities.
How Performance Support Apps Are Faring In Today’s Workplaces
JUNE 28, 2014
THE QUOTE: “ The incredible expansion of mobile technologies is an important factor that will both drive and support the deployment of workplace learning tools and systems in the area of performance support.” – Charles Jennings (Managing Director, Duntroon Associates, and Founder, 70:20:10 Forum ). The above quote is from our interview with Charles Jennings. What is the future?
The Performance Management Storm: Four Macro-Trends Driving the Change
Rethink Performance Management eGuide Part 1: The Argument. moving from traditional performance. performance development systems. www.kineo.com | email@example.com | 312-846-6656 4The Argument for Change Formal performance management systems have been. Operations at Google, sums it up best: “Performance. performance. development, provides better data on.
JIT Performance Support Mobile App Development
AUGUST 2, 2011
I mentioned before in one of my posts about the growing use of smart phones application as a form of Just-in-Time performance support; as mentioned before ; I feel eventually technology will enable individuals and not just companies/departments to deliver applications. When developing applications for just-in-time performance support, here are some items I keep on my checklist.
How to Use a Learning Management System for Performance Support
DECEMBER 6, 2012
About a dozen years ago, learning and development professionals thought performance support was bigger than Tom Hanks , Meryl Streep , and The Beatles all rolled into one. Conferences about performance support were filled to capacity. Electronic performance support systems (EPSS) were the rage. Intuitive design became a higher priority.
How to Improve Learning Outcomes With Performance Support
JANUARY 8, 2012
Given that the goal of instructional designers and training developers is to improve employee performance, it’s surprising that many continue to create blended learning programs with little or no reliance on performance support tools or systems. Build performance support into every blended learning effort. So, managers say they need to be trained again.
MOOCs in Performance Support
JUNE 30, 2014
The more I mull over some of the core characteristics of a MOOC ecosystem, I feel it lends itself very well to providing performance support (PS) within the workflow. MOOC ecosystem takes care of this challenge by providing learners with the ability to create, co-create, and share content. recorded webinar can be provided to those unable to participate in real time.
The Performance Management Storm: Four Macro-Trends Driving the Change
Rethink Performance Management eGuide Part 1: The Argument. moving from traditional performance. performance development systems. 4The Argument for Change Formal performance management systems have been. Operations at Google, sums it up best: “Performance. performance. Under the traditional annual performance. development, provides better data on.
HOW TO USE LMS FOR PERFORMANCE SUPPORT
OCTOBER 20, 2014
Because we want them to perform better at work. An employee figures out a new way to solve a problem or perform a task. These moments of need provide an easy to follow framework to deliver performance support or just-in-time learning to your employees. Backing up the repertoire of skills and knowledge of your employees is just as important as creating it. Simple.
Learning Should Be Easy: Performance Support Delivers When Needed
SEPTEMBER 3, 2014
Learning can be easier and can be achieved through performance support. Performance support is not a new concept. Your sticky notes and job aids are performance support tools. Performance support is not formal training (instructor-led or eLearning). Bring it full circle with the creation of a performance support tool and stand proud.
How Performance Support Platforms Increase IT System Proficiencies
WalkMe Training Station
NOVEMBER 24, 2015
This fascinating webinar is led by Dr. Eran Gal, an international employee training and learning expert and owner of Workplace Learning & Performance Support. He discusses how to successfully integrate formal and informal learning using a performance support (PS) platform. Employee Engagement Employee Performance
Three (More) Keys to Better Performance Support
APRIL 18, 2012
Handle your support with care. It appears that more Learning & Development professionals are starting to value performance support as a critical component of any blended learning program. In my last post, I mentioned three things to keep in mind when considering performance support (PS). But those that do provide a wealth of valuable information.
Are your managers ready for a world without formal performance reviews?
COACHING: I support my team members by. PERFORMANCE: I consistently review work and. GIVING FEEDBACK: I provide constructive. The future of the formal performance review sparked a lively debate in 2015. performance part of their daily routine. MANAGERS MANAGE PERFORMANCE? CRITICAL SKILLS MANAGING PERFORMANCE. SETTING. more strategic activities. 3.
Five Ways eLearning Supports Remote Workers
AUGUST 10, 2016
When managers, direct reports, and colleagues work side-by-side, it’s easy to create a supportive work environment. An eLearning onboarding experience helps establish a commitment between the organization and your new employee by providing information about organizational culture, performance expectations, and sources of support that will make it easier for a new hire to adjust.
Training Trends Provide Opportunities for Learning Leaders
MAY 25, 2016
produces the conference so attendees can share ideas and explore innovative solutions that drive performance results. He sees investors attracted to businesses focused on closing skill gaps and improving the performance of their customers. Ken has found that when L&D leaders provide solutions that improve performance results, executives are ready to support their efforts.
Performance Support: Insights From Jane Hart
AUGUST 30, 2016
Want to get results with performance support? Just want to know what performance support is and how it can benefit your organization? Jane Hart provided many inspiring examples of types of performance support resources in a recent webinar—and we compiled them in our most recent eBook, Performance Support: Insights From Jane Hart.
Robert Gagne’s Nine Steps of Instruction: Do’s and Don’ts in E-Learning
MARCH 8, 2015
The process is called ‘The Events of Instruction’ where in each event has a definite purpose of supporting learning and leads to definite outcomes. STEP 2: PROVIDE A LEARNING OBJECTIVE. STEP 5: PROVIDE GUIDANCE FOR LEARNING. STEP 6: ELICIT PERFORMANCE. STEP 7: PROVIDE FEEDBACK. STEP 8: ASSESS PERFORMANCE. DON’Ts. Do not make it formal. DON’Ts. DON’Ts.
Microlearning Whitepaper: Small Bites, Big Impact
continuously improve performance and increase competitiveness, they must move from. the job well and positively impact business performance. been providing lukewarm results for years. techniques and solutions that provide more impactful methods for improving employee. change that results in improved job performance. Better performance. performance. 1.
A richer suite of support
MAY 25, 2016
While it’s easy to talk about how we need to support the transition from novice to expert, it might help to be a little more detailed. While it’s easy to say that the role of formal learning wanes, and the role of informal learning ramps up, what are the types of support we might look to? As they start performing however, their needs change. Can you?
Supporting our Brains
OCTOBER 13, 2015
This applies more broadly to performance support in general, so I though I’d share where my thinking is going. So making capture capabilities available is a powerful support. However, we can use process supports like checklists. So what I’ve done here is to outline the flaws, and how we’ve created tools to get around those limitations.
CERT and performance support
MAY 31, 2011
To facilitate, they’ve done an impressive job of providing resources to optimize the chances for success. They’re focused on communication and task support as really the two key things. In addition to the training, they’ve provided resources and very specific performance support tools. I’ve just completed Community Emergency Response Team (CERT) training (except a final live drill in a nearby neighborhood), and I’ve been impressed with the thought that’s gone into the task. meta-learning
How Can “Performance Support” Support Your Organization?
OCTOBER 20, 2014
Performance support is a way to extend formal training to the job site, reminding learners of how to apply their formal training to get results. Back on the job after training has been completed, performance support systems give learners what they need to know at the exact moment of need. Unlike instructor-led training, performance support is not formal learning.
Ditching the formal performance review? Kineo shares 3 Elements for Success
From Performance Management. to Performance Development eGuide 2Part 2: A Roadmap. of factors that’s driving change in how performance. successfully transition from a traditional performance. performance development, one requires three. Means: We have to have a way to provide an ongoing stream. 3www.kineo.com | firstname.lastname@example.org | 312-846-6656 4One of the pillars of a performance development system is the. from an annual performance management process to real-time. performance development is much more than simply rolling out.
Leveraging Mobile Learning Platforms As Performance Support Systems
FEBRUARY 4, 2011
This post specifically talks about how a Mobile Learning Platform can be used as an effective Performance Support System. What is a ‘Performance Support System’? A ‘Performance Support System’ or PSS refers to any system that improves worker productivity by providing on-the-job access to integrated information, advice and learning experiences.
Supporting Everyday Workplace Learning
SEPTEMBER 11, 2016
This 8-week workshop introduces you to some of the key ways to promote and support personal and team learning in the workplace. How to help individuals with their bespoke learning and performance needs. Where there is more than one participant, please provide the name and email address of each participant in the space provided. Part B: Team Learning. About this workshop.
MOOCs and Performance Support
Your Training Edge
FEBRUARY 3, 2014
The trick now is for companies to realize value from that content, which in training and development means knowledge and skills that can be immediately applied on the job—in other words, providing relevant training that employees can actually use. combination of knowledge transfer and performance support. Performance support is just-in-time learning that puts the knowledge employees need in their hands exactly at the moment they need it—not before (when they are unlikely to remember it), not after (when it is no longer useful), but right then and there.
Big Data and Performance Support by Dr. Conrad Gottfredson
Learning Solutions Magazine
APRIL 13, 2014
Big data legitimately receives a lot of attention today for the important insights it can provide to executives as they make decisions. But by itself big data is not enough to create improved performance. What is needed is learning agility, and the key part played by performance support. Here is a guide to developing an integrated learning and performance support strategy. Design Strategies Emerging Topics Management Performance Support Training Strategies
Seven Simple Secrets to Off-the-Shelf Course Success
And for good reason as it has many advantages: It offers a breadth of course topics, relevant to many, and readily available. It also creates a common language across the organization, and it improves on-the- job performance—all at a cost more reasonable than custom elearning. OTS courseware relieves overburdened trainers and human resource managers of. Seven Simple Secrets to. You’re.
Beyond Instructional Design: How Performance Support is Revolutionizing eLearning
APRIL 11, 2016
Ready to get results with performance support? Trivantis have asked me to host this free webinar, in which I will consider how you can move beyond instructional design to designing for performance support. Insights on providing resources and bite-sized content, such as video, screencasts, or text instead of courses. How to support content personalization. How to increase interactivity in your performance support resource or job aid. In the session I will cover the following aspects. Trends in modern authoring. Social learning
Want to go mobile for learning and support?
OCTOBER 19, 2012
There is great excitement about the potential of mobile devices for learning and support. Workplace learning professionals now find themselves in the middle of conversations about leveraging mobile devices for growth and support. Let’s look at the considerations associated with four options for mobile learning and support. 1. Offers the best performance. Strengths.
Performance support tools for learning – a decentralised strategy
FEBRUARY 10, 2012
The same can be said about role-based performance support tools. Performance support is about providing staff with access to the right information and people ’just-in-time’, at the point of need. Performance support tools need to be placed in staff workflow, where the ‘need’ arises. What do others know? How do I find them? 2.
Worried about software? Consider performance support
FEBRUARY 19, 2013
I can’t get enough of performance support. Performance support is a great idea that is finally working its way into learning and talent enterprises. visit to Israel and Kryon Systems provided an opportunity to focus on performance support for software. Videos performance Performance SupportThat’s all good for me.
Whitepaper: When The LMS Isn’t Enough
of respondents are looking to leave their current LMS platform and move to a new provider. do not provide the data and analytics the companies need.” It doesn’t allow you to track and measure compliance, knowledge and performance in real time by location, job title, topic area; or tie what. measurable impact on job performance, and ultimately, corporate performance.
Building a Learning and Performance Support Ecosystem (Steve Foreman) #elguild
DECEMBER 17, 2014
To enhance individuals and orgs by connecting people with a broad range of techs that drive performance. There''s formal training -- and then there''s all of the ways that we learn within the flow of work (performance support, collaboration, access to experts, knowledge management. And we see a trend to provide more options for learning within the work environment and the workflow. Performance Support: complete processes and tasks, make decisions software help (sims, walk-throughs, etc.) That will help you identify where to provide work-based solutions.
Sheetz Supports Workforce with Made-to-Order Training
APRIL 29, 2015
To deliver on this promise, each store and employee must provide high quality food (MTO – Made-To- Order) and friendly and efficient service. Being prepared means employees have sampled the product, participated in training and have performance support tools available. The post Sheetz Supports Workforce with Made-to-Order Training appeared first on JPL Learning Solutions.
Mobile Device: Performance Support’s New Best Friend
JULY 25, 2016
” I don’t remember who said that, but with a little bit of performance support, I would. Performance support is the immediate help given to someone, when they need it the most. In an organization, performance support includes providing employees with the knowledge they need to complete a particular task, exactly at the time of need.
Creating Effective Training Design To Provide Impactful Learning Experience
AUGUST 11, 2016
It must also present data of facts and figures that support the aforementioned. Once the skills and/or knowledge gap is identified, it is important to look at the components of the competency/ies that need to be addressed, as well as the associated tasks that people must perform using these competencies. Why is Learning Requirement Analysis important?
Workbook: Gamification and Your Enterprise Learning Strategy
on how it can fit within your learning strategy, or how it can support your business goals. The purpose of this guide is to provide you with the information and tools you need to. Provide a step-by-step work-plan to show you how to integrate gamification into. Easily identified ranking and performance • Easy-to-understand progression paths 4Gaming vs. Gamification.