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The relationship between learning and performance support

E-Learning Provocateur

Jane is a renowned advocate of performance support in the workplace, and I wonder what she’ll make of my latest musing. While much of Jane’s work exposes the difference between training and performance support – and implores us to do less of the former in favour of the latter – my post here does not. Learning is about preparing for performance.

Your Performance Support Doesn't Speak xAPI? 3 Reasons it Should


However, at this point, you might be wondering how xAPI is relevant to performance support and workflow learning. In a nutshell, learners go about their business learning stuff from a system like Ontuitive that supports xAPI. Having the ability to track learning activities and associated outcomes from your Performance Support Platform gives you evidence of genuine ROI.

The Evolving Face of Embedded Performance Support


THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith. “ You can’t teach people everything they need to know. business problems are more complex and hence demand quicker, effortless, and effective performance support solutions than ever before. What are the techniques to achieve the same? What is the trend?

Blended Learning and Mobile Performance Support: Ahead of the Curve

Bottom-Line Performance

Mobile learning provides opportunities for “just in time” reinforcement and extended practice. By Mobile learning allows you to deliver on-demand support wherever and whenever learners need it. The solutions span from online discovery-based modules to face-to-face training sessions, and even a mobile app with performance support tools and reinforcement activities.

The Performance Management Storm: Four Macro-Trends Driving the Change

Rethink Performance Management eGuide Part 1: The Argument. moving from traditional performance. performance development systems. | | 312-846-6656 4The Argument for Change Formal performance management systems have been. Operations at Google, sums it up best: “Performance. performance. development, provides better data on.

Performance equation

Spark Your Interest

think of how you can: Specify and communicate (performance) expectations. Provide training and simulate a realistic environment where they can practice. Provide coaching and feedback. Training is never an isolated solution, but works best if it’s supported. Just Plain Learning Performance SupportWhether it’s online or offline (or both!), link].

JIT Performance Support Mobile App Development

Upside Learning

I mentioned before in one of my posts about the growing use of smart phones application as a form of Just-in-Time performance support; as mentioned before ; I feel eventually technology will enable individuals and not just companies/departments to deliver applications. When developing applications for just-in-time performance support, here are some items I keep on my checklist.

How to Use a Learning Management System for Performance Support

Absorb LMS

About a dozen years ago, learning and development professionals thought performance support was bigger than Tom Hanks , Meryl Streep , and The Beatles all rolled into one. Conferences about performance support were filled to capacity. Electronic performance support systems (EPSS) were the rage. Intuitive design became a higher priority.

How to Improve Learning Outcomes With Performance Support

Social Learning

Given that the goal of instructional designers and training developers is to improve employee performance, it’s surprising that many continue to create blended learning programs with little or no reliance on performance support tools or systems. Build performance support into every blended learning effort. So, managers say they need to be trained again.

The Performance Management Storm: Four Macro-Trends Driving the Change

Rethink Performance Management eGuide Part 1: The Argument. moving from traditional performance. performance development systems. 4The Argument for Change Formal performance management systems have been. Operations at Google, sums it up best: “Performance. performance. Under the traditional annual performance. development, provides better data on.

MOOCs in Performance Support

ID Reflections

The more I mull over some of the core characteristics of a MOOC ecosystem, I feel it lends itself very well to providing performance support (PS) within the workflow. MOOC ecosystem takes care of this challenge by providing learners with the ability to create, co-create, and share content. recorded webinar can be provided to those unable to participate in real time.


Origin Learning

Because we want them to perform better at work. An employee figures out a new way to solve a problem or perform a task. These moments of need provide an easy to follow framework to deliver performance support or just-in-time learning to your employees. Backing up the repertoire of skills and knowledge of your employees is just as important as creating it. Simple.

Learning Should Be Easy: Performance Support Delivers When Needed  

JPL Learning

Learning can be easier and can be achieved through performance support. Performance support is not a new concept. Your sticky notes and job aids are performance support tools. Performance support is not formal training (instructor-led or eLearning). Bring it full circle with the creation of a performance support tool and stand proud.

Three (More) Keys to Better Performance Support

Social Learning

Handle your support with care. It appears that more Learning & Development professionals are starting to value performance support as a critical component of any blended learning program. In my last post, I mentioned three things to keep in mind when considering performance support (PS). But those that do provide a wealth of valuable information. 

Are your managers ready for a world without formal performance reviews?

COACHING: I support my team members by. PERFORMANCE: I consistently review work and. GIVING FEEDBACK: I provide constructive. The future of the formal performance review sparked a lively debate in 2015. performance part of their daily routine. MANAGERS MANAGE PERFORMANCE? CRITICAL SKILLS MANAGING PERFORMANCE. SETTING. more strategic activities. 3.

How Performance Support Platforms Increase IT System Proficiencies

WalkMe Training Station

This fascinating webinar is led by Dr. Eran Gal, an international employee training and learning expert and owner of Workplace Learning & Performance Support. He discusses how to successfully integrate formal and informal learning using a performance support (PS) platform. Employee Engagement Employee Performance

Robert Gagne’s Nine Steps of Instruction: Do’s and Don’ts in E-Learning

Origin Learning

The process is called ‘The Events of Instruction’ where in each event has a definite purpose of supporting learning and leads to definite outcomes. STEP 2: PROVIDE A LEARNING OBJECTIVE. STEP 5: PROVIDE GUIDANCE FOR LEARNING. STEP 6: ELICIT PERFORMANCE. STEP 7: PROVIDE FEEDBACK. STEP 8: ASSESS PERFORMANCE. DON’Ts. Do not make it formal. DON’Ts. DON’Ts.

Training Trends Provide Opportunities for Learning Leaders

JPL Learning

produces the conference so attendees can share ideas and explore innovative solutions that drive performance results. He sees investors attracted to businesses focused on closing skill gaps and improving the performance of their customers. Ken has found that when L&D leaders provide solutions that improve performance results, executives are ready to support their efforts.

Five Ways eLearning Supports Remote Workers

eLearning Brothers

When managers, direct reports, and colleagues work side-by-side, it’s easy to create a supportive work environment. An eLearning onboarding experience helps establish a commitment between the organization and your new employee by providing information about organizational culture, performance expectations, and sources of support that will make it easier for a new hire to adjust.

Leaving performance reviews behind: Where to start [Guide]

1Making Dynamic Performance. performance and developing employees? performance through their day-in-and- day-out interactions with their teams. when developing performance. did not perform strongly on a project, the. approach to managing performance, how. We provide both. organized as an annual review process) to newer performance. guidance.”.

Performance Support: Insights From Jane Hart

Everything E-Learning

Want to get results with performance support? Just want to know what performance support is and how it can benefit your organization? Jane Hart provided many inspiring examples of types of performance support resources in a recent webinar—and we compiled them in our most recent eBook, Performance Support: Insights From Jane Hart.

eBook 19

How Can “Performance Support” Support Your Organization?


Performance support is a way to extend formal training to the job site, reminding learners of how to apply their formal training to get results. Back on the job after training has been completed, performance support systems give learners what they need to know at the exact moment of need. Unlike instructor-led training, performance support is not formal learning.

Leveraging Mobile Learning Platforms As Performance Support Systems

Upside Learning

This post specifically talks about how a Mobile Learning Platform can be used as an effective Performance Support System. What is a ‘Performance Support System’? A ‘Performance Support System’ or PSS refers to any system that improves worker productivity by providing on-the-job access to integrated information, advice and learning experiences.

MOOCs and Performance Support

Your Training Edge

The trick now is for companies to realize value from that content, which in training and development means knowledge and skills that can be immediately applied on the job—in other words, providing relevant training that employees can actually use. combination of knowledge transfer and performance support. Performance support is just-in-time learning that puts the knowledge employees need in their hands exactly at the moment they need it—not before (when they are unlikely to remember it), not after (when it is no longer useful), but right then and there.

Microlearning Whitepaper: Small Bites, Big Impact

continuously improve performance and increase competitiveness, they must move from. the job well and positively impact business performance. been providing lukewarm results for years. techniques and solutions that provide more impactful methods for improving employee. change that results in improved job performance. Better performance. performance. 1.

Big Data and Performance Support by Dr. Conrad Gottfredson

Learning Solutions Magazine

Big data legitimately receives a lot of attention today for the important insights it can provide to executives as they make decisions. But by itself big data is not enough to create improved performance. What is needed is learning agility, and the key part played by performance support. Here is a guide to developing an integrated learning and performance support strategy. Design Strategies Emerging Topics Management Performance Support Training Strategies

Supporting our Brains

Clark Quinn

This applies more broadly to performance support in general, so I though I’d share where my thinking is going. So making capture capabilities available is a powerful support. However, we can use process supports like checklists. So what I’ve done here is to outline the flaws, and how we’ve created tools to get around those limitations.

A richer suite of support

Clark Quinn

While it’s easy to talk about how we need to support the transition from novice to expert, it might help to be a little more detailed. While it’s easy to say that the role of formal learning wanes, and the role of informal learning ramps up, what are the types of support we might look to? As they start performing however, their needs change. Can you?

Supporting Everyday Workplace Learning

Jane Hart

This 8-week workshop introduces you to some of the key ways to promote and support personal and team learning in the workplace. How to help individuals with their bespoke learning and performance needs. Where there is more than one participant, please provide the name and email address of each participant in the space provided. Part B: Team Learning. About this workshop.

Seven Simple Secrets to Off-the-Shelf Course Success

And for good reason as it has many advantages:  It offers a breadth of course topics, relevant to many, and readily available.  It also creates a common language across the organization, and it improves on-the- job performance—all at a cost more reasonable than custom elearning.  OTS courseware relieves overburdened trainers and human resource managers of. Seven Simple Secrets to. You’re.

Increase Course Performance with These 7 Tips for Bite-Sized eLearning


But how can eLearning professionals provide them with the bite-sized bits of eLearning they need to achieve their goals, especially when working on a tight eLearning budget? Survey your learners to identify their performance gaps. Have A Support System In Place. Your eLearning content may be micro, but your support system should be full-scale. Stick To One Subject.

CERT and performance support

Clark Quinn

To facilitate, they’ve done an impressive job of providing resources to optimize the chances for success. They’re focused on communication and task support as really the two key things. In addition to the training, they’ve provided resources and very specific performance support tools. I’ve just completed Community Emergency Response Team (CERT) training (except a final live drill in a nearby neighborhood), and I’ve been impressed with the thought that’s gone into the task. meta-learning

Want to go mobile for learning and support?

Allison Rossett

There is great excitement about the potential of mobile devices for learning and support. Workplace learning professionals now find themselves in the middle of conversations about leveraging mobile devices for growth and support. Let’s look at the considerations associated with four options for mobile learning and support. 1. Offers the best performance. Strengths.

Beyond Instructional Design: How Performance Support is Revolutionizing eLearning

Jane Hart

Ready to get results with performance support? Trivantis have asked me to host this free webinar, in which I will consider how you can move beyond instructional design to designing for performance  support. Insights on providing resources and bite-sized content, such as video, screencasts, or text instead of courses. How to support content personalization. How to increase interactivity in your performance support resource or job aid. In the session I will cover the following aspects. Trends in modern authoring. Social learning

Ditching the formal performance review? Kineo shares 3 Elements for Success

From Performance Management. to Performance Development eGuide 2Part 2: A Roadmap. of factors that’s driving change in how performance. successfully transition from a traditional performance. performance development, one requires three. Means: We have to have a way to provide an ongoing stream. | | 312-846-6656 4One of the pillars of a performance development system is the. from an annual performance management process to real-time. performance development is much more than simply rolling out.

Performance support tools for learning – a decentralised strategy

Connect Thinking

The same can be said about role-based performance support tools. Performance support is about providing staff with access to the right information and people ’just-in-time’, at the point of need. Performance support tools need to be placed in staff workflow, where the ‘need’ arises. What do others know? How do I find them? 2.