The relationship between learning and performance support
NOVEMBER 18, 2014
Jane is a renowned advocate of performance support in the workplace, and I wonder what she’ll make of my latest musing. While much of Jane’s work exposes the difference between training and performance support – and implores us to do less of the former in favour of the latter – my post here does not. Learning is about preparing for performance.
How to Use a Learning Management System for Performance Support
DECEMBER 6, 2012
About a dozen years ago, learning and development professionals thought performance support was bigger than Tom Hanks , Meryl Streep , and The Beatles all rolled into one. Conferences about performance support were filled to capacity. Electronic performance support support systems (EPSS) were the rage. Intuitive design became a higher priority.
Blended Learning and Mobile Performance Support: Ahead of the Curve
JUNE 25, 2013
Mobile learning provides opportunities for “just in time” reinforcement and extended practice. By Mobile learning allows you to deliver on-demand support wherever and whenever learners need it. The solutions span from online discovery-based modules to face-to-face training sessions, and even a mobile app with performance support tools and reinforcement activities.
MOOCs in Performance Support
JUNE 30, 2014
The more I mull over some of the core characteristics of a MOOC ecosystem, I feel it lends itself very well to providing performance support (PS) within the workflow. MOOC ecosystem takes care of this challenge by providing learners with the ability to create, co-create, and share content. recorded webinar can be provided to those unable to participate in real time.
Are your managers ready for a world without formal performance reviews?
COACHING: I support my team members by. PERFORMANCE: I consistently review work and. GIVING FEEDBACK: I provide constructive. The future of the formal performance review sparked a lively debate in 2015. performance part of their daily routine. MANAGERS MANAGE PERFORMANCE? CRITICAL SKILLS MANAGING PERFORMANCE. SETTING. more strategic activities. 3.
JIT Performance Support Mobile App Development
AUGUST 2, 2011
I mentioned before in one of my posts about the growing use of smart phones application as a form of Just-in-Time performance support; as mentioned before ; I feel eventually technology will enable individuals and not just companies/departments to deliver applications. When developing applications for just-in-time performance support, here are some items I keep on my checklist.
How to Use a Learning Management System for Performance Support
DECEMBER 6, 2012
About a dozen years ago, learning and development professionals thought performance support was bigger than Tom Hanks , Meryl Streep , and The Beatles all rolled into one. Conferences about performance support were filled to capacity. Electronic performance support systems (EPSS) were the rage. Intuitive design became a higher priority.
How Performance Support Platforms Increase IT System Proficiencies
WalkMe Training Station
NOVEMBER 24, 2015
This fascinating webinar is led by Dr. Eran Gal, an international employee training and learning expert and owner of Workplace Learning & Performance Support. He discusses how to successfully integrate formal and informal learning using a performance support (PS) platform. Employee Engagement Employee Performance
How to Improve Learning Outcomes With Performance Support
JANUARY 8, 2012
Given that the goal of instructional designers and training developers is to improve employee performance, it’s surprising that many continue to create blended learning programs with little or no reliance on performance support tools or systems. Build performance support into every blended learning effort. So, managers say they need to be trained again.
6 Tips for Providing Value to the Modern Corporate Learner
6 Tips for Providing Value to the Modern Corporate Learner Enable Continuous. know and learn – whether it be internally, on the job, or via other experiences. 1 3 2 Meet Them Where They Are (Social) A great advantage provided. Learning Think outside the box. and expand training. options beyond formal. learning. anytime, anywhere, and from any device. Fully Embrace. for L&D holds that.
Robert Gagne’s Nine Steps of Instruction: Do’s and Don’ts in E-Learning
MARCH 8, 2015
The process is called ‘The Events of Instruction’ where in each event has a definite purpose of supporting learning and leads to definite outcomes. STEP 2: PROVIDE A LEARNING OBJECTIVE. STEP 5: PROVIDE GUIDANCE FOR LEARNING. STEP 6: ELICIT PERFORMANCE. STEP 7: PROVIDE FEEDBACK. STEP 8: ASSESS PERFORMANCE. DON’Ts. Do not make it formal. DON’Ts. DON’Ts.
HOW TO USE LMS FOR PERFORMANCE SUPPORT
OCTOBER 20, 2014
Because we want them to perform better at work. An employee figures out a new way to solve a problem or perform a task. These moments of need provide an easy to follow framework to deliver performance support or just-in-time learning to your employees. Backing up the repertoire of skills and knowledge of your employees is just as important as creating it. Simple.
Learning Should Be Easy: Performance Support Delivers When Needed
SEPTEMBER 3, 2014
Learning can be easier and can be achieved through performance support. Performance support is not a new concept. Your sticky notes and job aids are performance support tools. Performance support is not formal training (instructor-led or eLearning). Bring it full circle with the creation of a performance support tool and stand proud.
How Can “Performance Support” Support Your Organization?
OCTOBER 20, 2014
Performance support is a way to extend formal training to the job site, reminding learners of how to apply their formal training to get results. Back on the job after training has been completed, performance support systems give learners what they need to know at the exact moment of need. Unlike instructor-led training, performance support is not formal learning.
New Brandon Hall Group report forecasts major shift in 2016 online learning trends
performance. and organizational performance. technology providers. other areas in which organizations give learning technology providers failing grades. change in key performance indicators. Program provides: • Cutting-Edge Information – Our rigorous approach for conducting research is constantly evolving and up-to-date, providing your organization with.
Three (More) Keys to Better Performance Support
APRIL 18, 2012
Handle your support with care. It appears that more Learning & Development professionals are starting to value performance support as a critical component of any blended learning program. In my last post, I mentioned three things to keep in mind when considering performance support (PS). But those that do provide a wealth of valuable information.
The Evolving Face of Embedded Performance Support
OCTOBER 5, 2014
THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith. “ You can’t teach people everything they need to know. business problems are more complex and hence demand quicker, effortless, and effective performance support solutions than ever before. What are the techniques to achieve the same? What is the trend?
A richer suite of support
MAY 25, 2016
While it’s easy to talk about how we need to support the transition from novice to expert, it might help to be a little more detailed. While it’s easy to say that the role of formal learning wanes, and the role of informal learning ramps up, what are the types of support we might look to? As they start performing however, their needs change. Can you?
Leveraging Mobile Learning Platforms As Performance Support Systems
FEBRUARY 4, 2011
This post specifically talks about how a Mobile Learning Platform can be used as an effective Performance Support System. What is a ‘Performance Support System’? A ‘Performance Support System’ or PSS refers to any system that improves worker productivity by providing on-the-job access to integrated information, advice and learning experiences.
Seven Simple Secrets to Off-the-Shelf Course Success
And for good reason as it has many advantages: It offers a breadth of course topics, relevant to many, and readily available. It also creates a common language across the organization, and it improves on-the- job performance—all at a cost more reasonable than custom elearning. OTS courseware relieves overburdened trainers and human resource managers of. Seven Simple Secrets to. You’re.
Want to go mobile for learning and support?
OCTOBER 19, 2012
There is great excitement about the potential of mobile devices for learning and support. Workplace learning professionals now find themselves in the middle of conversations about leveraging mobile devices for growth and support. Let’s look at the considerations associated with four options for mobile learning and support. 1. Offers the best performance. Strengths.
Supporting our Brains
OCTOBER 13, 2015
This applies more broadly to performance support in general, so I though I’d share where my thinking is going. So making capture capabilities available is a powerful support. However, we can use process supports like checklists. So what I’ve done here is to outline the flaws, and how we’ve created tools to get around those limitations.
Big Data and Performance Support by Dr. Conrad Gottfredson
Learning Solutions Magazine
APRIL 13, 2014
Big data legitimately receives a lot of attention today for the important insights it can provide to executives as they make decisions. But by itself big data is not enough to create improved performance. What is needed is learning agility, and the key part played by performance support. Here is a guide to developing an integrated learning and performance support strategy. Design Strategies Emerging Topics Management Performance Support Training Strategies
How Performance Support Apps Are Faring In Today’s Workplaces
JUNE 28, 2014
THE QUOTE: “ The incredible expansion of mobile technologies is an important factor that will both drive and support the deployment of workplace learning tools and systems in the area of performance support.” – Charles Jennings (Managing Director, Duntroon Associates, and Founder, 70:20:10 Forum ). The above quote is from our interview with Charles Jennings. What is the future?
New research explores the common myths and realities around the 70:20:10 learning model
Supported by. specific support of our ambassadors: Follow @TowardsMaturity @702010pp @corporateelearn and @Docebo on Twitter. using the 70:20:10 model, supporting learning in. Our starting position - performance 8. Supporting through technology 25. of learning essential or very useful: 90% Support from. 70:20:10) that support learning. performance.
Performance Support In Our Daily Lives
JANUARY 27, 2011
Chances are you’ve noticed performance support has entered our daily lives. It’s also quite possible it has missed your attention even if you are using performance support tools to do everyday tasks more effectively and with less effort – probably with better results. One common performance support tool we use is GPS navigation system while driving. Is it?
Beyond Instructional Design: How Performance Support is Revolutionizing eLearning
APRIL 11, 2016
Ready to get results with performance support? Trivantis have asked me to host this free webinar, in which I will consider how you can move beyond instructional design to designing for performance support. Insights on providing resources and bite-sized content, such as video, screencasts, or text instead of courses. How to support content personalization. How to increase interactivity in your performance support resource or job aid. In the session I will cover the following aspects. Trends in modern authoring. Social learning
Building a Learning and Performance Support Ecosystem (Steve Foreman) #elguild
DECEMBER 17, 2014
To enhance individuals and orgs by connecting people with a broad range of techs that drive performance. There''s formal training -- and then there''s all of the ways that we learn within the flow of work (performance support, collaboration, access to experts, knowledge management. And we see a trend to provide more options for learning within the work environment and the workflow. Performance Support: complete processes and tasks, make decisions software help (sims, walk-throughs, etc.) That will help you identify where to provide work-based solutions.
MOOCs and Performance Support
Your Training Edge
FEBRUARY 3, 2014
The trick now is for companies to realize value from that content, which in training and development means knowledge and skills that can be immediately applied on the job—in other words, providing relevant training that employees can actually use. combination of knowledge transfer and performance support. Performance support is just-in-time learning that puts the knowledge employees need in their hands exactly at the moment they need it—not before (when they are unlikely to remember it), not after (when it is no longer useful), but right then and there.
Move Beyond Learning to Applying: A Modern Management Development Program
would love to provide, we need a change. We must go beyond providing great content. to instead take responsibility for providing. such as using technology to support structured. demonstrate successful performance in the. we’re using to support this journey. built into the journey We will judge performance. overall ability to perform the.
Your Brain: The Ultimate Electronic Performance Support System
AUGUST 26, 2011
Well, the article states that the influence of information technology in our daily lives is leading our brains to essentially reconfigure the way they process new information, focusing less on remembering the information, and more on providing a quick reference card on where the information can be found in future. performance supportWhat does this mean exactly?
CERT and performance support
MAY 31, 2011
To facilitate, they’ve done an impressive job of providing resources to optimize the chances for success. They’re focused on communication and task support as really the two key things. In addition to the training, they’ve provided resources and very specific performance support tools. I’ve just completed Community Emergency Response Team (CERT) training (except a final live drill in a nearby neighborhood), and I’ve been impressed with the thought that’s gone into the task. meta-learning
Mobile Device: Performance Support’s New Best Friend
JULY 25, 2016
” I don’t remember who said that, but with a little bit of performance support, I would. Performance support is the immediate help given to someone, when they need it the most. In an organization, performance support includes providing employees with the knowledge they need to complete a particular task, exactly at the time of need.
Performance support-ing learning
FEBRUARY 11, 2013
In a post last week, I mentioned how Gloria Gery’s original vision of performance support not only was supposed to help you in the moment, it was also – at least in principle – of developing you over time. think of the typical GPS as one of the purest models of performance support: it knows where you’re trying to go (since you tell it), and it helps you every step of the way. This isn’t limited to GPS, this could be used in any instance of guided performance. And yet I have yet to see it. So what am I talking about?
How the right tech tools for your team can power your sales enablement strategy
Top-performing sales reps of leading organizations are masters of market knowled- ge, customer needs, their products and services, their value, their competition, and. know to support the buyer through their purchasing journey. by a variety of customer-facing departments including marketing, sales, tech- nical support, customer success, implementation. What is the right LMS?
Make Learning Supportive and Available Everywhere
MAY 16, 2011
This year's 2011 Lectora user conference provided my first opportunity to hear learning futurist Elliot Masie ( of The Masie Center ) speak live; he didn't disappoint. One thing that struck me was how often Masie recommended that just-in-time electronic performance support would often meet an organization's needs instead of traditional training. By Jay Lambert. mobile).
Performance support tools for learning – a decentralised strategy
FEBRUARY 10, 2012
The same can be said about role-based performance support tools. Performance support is about providing staff with access to the right information and people ’just-in-time’, at the point of need. Performance support tools need to be placed in staff workflow, where the ‘need’ arises. What do others know? How do I find them? 2.
Worried about software? Consider performance support
FEBRUARY 19, 2013
I can’t get enough of performance support. Performance support is a great idea that is finally working its way into learning and talent enterprises. visit to Israel and Kryon Systems provided an opportunity to focus on performance support for software. Videos performance Performance SupportThat’s all good for me.
eLearning Guild Research: Mobile Learning for Supporting Workers' Performance by Patti Shank
Learning Solutions Magazine
MAY 15, 2013
It makes sense to use these devices to provide support for learning since we carry them with us all the time. Learning Research Mobile Learning Performance Support What is the best way to position learning on mobile devices? 2013 research report from The eLearning Guild can show you some great examples of how organizations are implementing this kind of augmentation.
4 Ways to Close the Learning-Doing Gap for Front-Line Managers [GUIDE]
as a result of high performance in pre-management. positions result in ‘accidental’ managers who are ill- equipped to perform successfully in their new role.” in the seat, driving performance gaps and employee. people manager can improve employee performance. effective training and support. Live face to face: You may use a F2F training provider. managers.