I mentioned before in one of my posts about the growing use of smart phones application as a form of Just-in-Time performance support; as mentioned before ; I feel eventually technology will enable individuals and not just companies/departments to deliver applications. When developing applications for just-in-time performance support, here are some items I keep on my checklist. All About Data – in our experience, we have seen that performance support apps in the technical domain tend to be of two types. MORE >>

This year's 2011 Lectora user conference provided my first opportunity to hear learning futurist Elliot Masie ( of The Masie Center ) speak live; he didn't disappoint. One thing that struck me was how often Masie recommended that just-in-time electronic performance support would often meet an organization's needs instead of traditional training. This ties in with thoughts lately that a good bit of online training might better be presented as electronic performance support organized in context. Again, this is driving towards online performance support. MORE >>

My point then was that mobile offers immense potential for learning and support but that it is not yet making much of a difference in the enterprise. Performance support and mobile devices only rarely appeared in the organizational playbook they described. As we look at more recent data, we find an uptick for performance support, in general, but not yet for mobile delivery. In no way did I select them for their expertise in mobile learning and support. ” Their view of what mobile can deliver includes both  learning and performance support. MORE >>

I’ve been revisiting performance support in preparation for the Guild’s Performance Support Symposium  next month, and I’m seeing a connection between two models that really excite me. It’s abut how social and performance support are a natural connection. So, let’s start with a performance model. So what I wanted to do was use this understanding to think about how we might support performance. What support do we need at these different stages? Here, the support we need differs. MORE >>

Training typically ends at the event – how does that help the learner when they get to the point of performance? domains: formal, informal, performance support. If you think through the full spectrum, then training becomes less important… Performance support tools given out after a training event: Leadership Competency Model Wheel – competencies are around the outer edge of the tool (e.g., moments that we need to use performance support – we’ve missed this – right at the one moment is the one we focus on the most, but there’s also the before and after. MORE >>