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 Performance Support + Sales
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| Page 1 of 5 | Previous | Next | SOCIAL LEARNING BLOG JANUARY 8, 2012  How to Improve Learning Outcomes With Performance Support Given that the goal of instructional designers and training developers is to improve employee performance, it’s surprising that many continue to create blended learning programs with little or no reliance on performance support tools or systems. Build performance support into every blended learning effort. So, managers say they need to be trained again. | LEARNING VISIONS MARCH 23, 2010 Bob Mosher: Performance Support and Learning at the Moment of Need #ls2010 So welcome to performance support. To support, not teach. Today’s session: Fundamental principles and practices of performer support Help you begin the journey of applying them. Allison Rossett – Job Aids & Performance Support. She says “call it performance support and not informal, cuz you can’t get a CFO to pay for informal learning.” What learners want with Performance Support – “give me the answer!” This is where performance support comes in. The LMS of performance support. | | | | | |
| INTEGRATED LEARNINGS APRIL 15, 2012 Management Support of Training This article, which talks about management support and reinforcement of training, made me realize that in design of instruction, we often forget about these critical resources that can either be our harshest critics or our greatest partners – managers. Motivating Management Support. So how do we go about ensuring that managers reinforce and support their direct reports in what they learned through the training event, whether it be eLearning or classroom? Have you had any other successful ideas for getting managers to reinforce and support the training for their teams? | LEARNING VISIONS OCTOBER 23, 2010  Bob Mosher on Informal Learning and Performance Support Training typically ends at the event – how does that help the learner when they get to the point of performance? domains: formal, informal, performance support. moments that we need to use performance support – we’ve missed this – right at the one moment is the one we focus on the most, but there’s also the before and after. Teach the performance support tool. | INTEGRATED LEARNINGS MAY 16, 2011  Make Learning Supportive and Available Everywhere One thing that struck me was how often Masie recommended that just-in-time electronic performance support would often meet an organization's needs instead of traditional training. This ties in with thoughts lately that a good bit of online training might better be presented as electronic performance support organized in context. By Jay Lambert. Learning is changing. | INTEGRATED LEARNINGS MAY 18, 2011 What does an mLearning participant look like? Just because there is a device available that can support this method of training delivery, does that mean that the learner is a good candidate for this type of learning? You can read more about this in my post on how technology supports learning. Here are some thoughts about what an mLearning participant might look like: Traveling Sales Force - Mobile learners are, well, mobile! This may seem like it is simplifying the issue, but consider individuals that are part of a national sales force that are never in an office. by Dean Hawkinson. | | | | | | | |
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PERFORMANCE PUNCTUATED | WEDNESDAY, MAY 4, 2011  Teaching Non-Linear Instructional Design for Mobile Learning and Performance Support
However, when people use newer technologies, they tend to be very non -linear, be it surfing the web, using mobile devices or (especially) performance support systems. Don’t use terms like: “As the manager, you will…” In a good performance support system, it should not matter who the person is, the content should guide you and focus on the task you are trying to perform (or the information you are trying to learn) regardless of who you are I like to refer to this as designing object oriented content. How do we do it from a performance support perspective? MORE >> -
LIVING IN LEARNING | FRIDAY, DECEMBER 16, 2011 EPSS Runs Wild – Product Training Found Dismembered
Having been a Sales Trainer, Sales Training Manager, and Director Sale Training in a couple of previous lives, I nearly jumped out of my chair when I read a blog post by a new networking contact, David Brock. Sales reps certainly need product knowledge, but the ability to spew features and promise of intangible benefits at a prospect is a waste of time and energy to both parties. Performer Support Sales Training EPSS LinkedIn product trainingFirst-hand experience and many many road miles confirm how wasteful product training can be. MORE >> -
BLOOMFIRE | TUESDAY, AUGUST 3, 2010 Today: The Q&A Engine, Now Servicing Just-in-Time Training & Performance Support
With new sales materials in hand and dozens of workshop hours, you’re finally ready to make your first sales call. You’re positive that if you can find the answer, you’ll close the sale. Or maybe you’ll call up some of your sales colleagues; perhaps they’ve been asked that exact same question and know the answer. Or maybe you’ll fire off an email to the sales department’s mailing list. Tags: Product News continuous support corporate training human performance training How many people will you have to ask? MORE >> -
LIVING IN LEARNING | MONDAY, MARCH 22, 2010 Work Context: The New Classroom
Fifteen of those years were spent living out of a suitcase as a roving sale trainer and then as a manager. It was shocking to me because I had convinced myself – after more frequent flyer miles and Marriott points than a human could use – that I had the sales training gig figured out. Tags: Continuous Learning PDR Learning Continuum Performer Support EPSS PDR performer support PSO work context After 22 years in the telecom industry, all but four of them with AT&T and Sprint, I had a very humbling experience. And I did. As oddly as it may sound.I MORE >> -
GRAM CONSULTING | MONDAY, JUNE 15, 2009  10 Strategies for Integrating Learning and Work (part 1)
The goal of learning in the workplace is performance–individual and organizational. If we’ve learned nothing else in recent years, we’ve learned that improving performance through learning is more effective the more it is integrated with real work. There is incredible variety in the business settings where we work, the jobs we support and the latitude we have to build our solutions. Build a performance support system. Watch people, talk to people, use appropriate analysis tools, and think like the performer. Understand the job. MORE >>
- Sales Training Tools: The 2012 Buyers’ Guide BLOOMFIRE | WEDNESDAY, NOVEMBER 23, 2011
- Harvesting Learning’s Fruit: A Downstream Training Investment LIVING IN LEARNING | FRIDAY, SEPTEMBER 4, 2009
- 10.2 Strategic Ways to Ensure Learning Begets Performance Improvement WONDERFUL BRAIN | SUNDAY, JUNE 5, 2011
- 9 Warning Signs You Need a Sales Training Overhaul MINDFLASH | THURSDAY, JULY 14, 2011
- Do You Walk To Work or Carry Your Lunch? Putting Content Into Context. Part II. SOCIAL LEARNING BLOG | SUNDAY, NOVEMBER 20, 2011
- Performer-focused Integration CLARK QUINN | MONDAY, MAY 17, 2010
- Improving Communication in High Performance Organizations THE PEFORMANCE IMPROVEMENT BLOG | THURSDAY, JUNE 23, 2011
- The Future of the Training Department LEARNING AND WORKING ON THE WEB | WEDNESDAY, OCTOBER 21, 2009
- Life Support Can Be Expensive ALEARNING | SATURDAY, MARCH 27, 2010
- Attitude is Essential to Learning, Part 2: It’s All About My Manager PERFORMANCE PUNCTUATED | SUNDAY, SEPTEMBER 11, 2011
- PDR Design Model Supports Shift to Learning Design in the Work Context LIVING IN LEARNING | SUNDAY, AUGUST 23, 2009
- #mLearnCon: The Use of Tablets in the Future of mLearning AARON SILVERS | THURSDAY, JUNE 16, 2011
- Support Functions - Careers in a growing organisation THE LEARNING GENERALIST | SATURDAY, JULY 12, 2008
- Training - Performance Support - Learning - Best of eLearning Learning ELEARNING LEARNING POSTS | TUESDAY, JULY 21, 2009
- Proof of Direct Link between Learning and Performance SIMPLIFY ELEARNING | WEDNESDAY, FEBRUARY 2, 2011
- Training trains, or, en route to better performance DAVE'S WHITEBOARD | MONDAY, JUNE 13, 2011
- Out-learn the Competition: Using Learning Technologies to Power Sales CONVERGE | MONDAY, NOVEMBER 8, 2010
- Requirements and measurement, or, whatcha lookin’ at? DAVE'S WHITEBOARD | MONDAY, APRIL 4, 2011
- Is Inside Sales Training More Important Than Field Sales Training? MINDFLASH | MONDAY, FEBRUARY 27, 2012
- Corporate Learning’s focus LEARNING AND WORKING ON THE WEB | WEDNESDAY, NOVEMBER 10, 2010
- How iPhone Apps Fit Into Online Training MINDFLASH | FRIDAY, FEBRUARY 10, 2012
- Why Aren't Online Training Supports the Norm? BREAKTHROUGH ELEARNING | FRIDAY, MARCH 18, 2011
- Will at Work Learning: Personality Instruments and Workplace Performance WILL AT WORK LEARNING | MONDAY, DECEMBER 29, 2008
- Breaking Down Communication Silos: One Approach THE PEFORMANCE IMPROVEMENT BLOG | WEDNESDAY, SEPTEMBER 28, 2011
- Learning Performance Business Talent Focus TONY KARRER | WEDNESDAY, JULY 15, 2009
- Why Many Sales ‘Gurus’ Aren’t Qualified to Train MINDFLASH | FRIDAY, JULY 15, 2011
- Addressing On-Demand Learning and Performance Needs #LCBQ | Social. SOCIAL LEARNING BLOG | SUNDAY, MAY 8, 2011
- Goals Accountability and Social Support for Big Impact TONY KARRER | MONDAY, OCTOBER 11, 2010
- Want Your Business to Grow? Drive Employee Growth With a Performance Development Program MINDFLASH | TUESDAY, AUGUST 2, 2011
- Chief Learning Architect Offers “State of the Industry” for Training and Development (Interview) BLOOMFIRE | MONDAY, JULY 19, 2010
- Where is Mobile Learning Most Helpful? ELEMENT K BLOG | FRIDAY, MAY 13, 2011
- Publishing Your Way to Content Success DAWN OF LEARNING | WEDNESDAY, MARCH 18, 2009
- Aligning Training with the Business: A Simple Model GETTING DOWN TO BUSINESS | WEDNESDAY, DECEMBER 16, 2009
- 12 eLearning Predictions for 2009 TONY KARRER | MONDAY, JANUARY 26, 2009
- What's different about mobile learning? THE LEARNING CIRCUITS BLOG | MONDAY, FEBRUARY 27, 2012
- Stop Trying to Make Training Memorable TRINA RIMMER | TUESDAY, AUGUST 9, 2011
- #iel11 Leveraging ARGs for Learning IN THE MIDDLE OF THE CURVE | WEDNESDAY, JUNE 8, 2011
- Good Games and Good Learning KAPP NOTES | THURSDAY, SEPTEMBER 2, 2010
- ICS Learning Group: eLearning, The Better Deal! (part one) ICS LEARNING GROUP | MONDAY, MARCH 28, 2011
- Using Social Media for Learning: Tools & Practices #BHsocialmedia LEARNING VISIONS | WEDNESDAY, APRIL 27, 2011
- Social Media in Training BOZARTHZONE | MONDAY, NOVEMBER 9, 2009
- Are apps the future of e-learning? CLIVE ON LEARNING | MONDAY, NOVEMBER 8, 2010
- Shift in eLearning from Pure Courseware towards Reference Hybrids TONY KARRER | THURSDAY, MAY 25, 2006
- How To Make Training (or Anything) Stick MINDFLASH | TUESDAY, JANUARY 10, 2012
- Who Can Benefit From Mobile Learning First? ELEMENT K BLOG | WEDNESDAY, MAY 11, 2011
- Mobile Learning: e-learningnext ID REFLECTIONS | FRIDAY, AUGUST 6, 2010
- Enterprise mLearning Predictions for 2012 MLEARNING TRENDS | FRIDAY, DECEMBER 30, 2011
- Five Barriers to Effective Learning in Organisations PERFORMANCE LEARNING PRODUCTIVITY | WEDNESDAY, APRIL 7, 2010
- Think like a publisher CLARK QUINN | MONDAY, MAY 2, 2011
- A Few More Alternatives to Second Life KAPP NOTES | WEDNESDAY, DECEMBER 23, 2009
- #iel11 Mobile Learning for the Acquisition Workforce IN THE MIDDLE OF THE CURVE | THURSDAY, JUNE 9, 2011
- Stop Killing Your Corporate Culture BRAVE NEW ORG | WEDNESDAY, JUNE 1, 2011
- CLO Thinking (& Measurement) CLARK QUINN | TUESDAY, OCTOBER 18, 2011
- mLearning Thoughts: 3 Mobile Learning Examples You Might Have Missed BOTTOM-LINE PERFORMANCE | TUESDAY, MAY 1, 2012
- Use Learning Paths to develop the right Learning Strategy THE LEARNING GENERALIST | WEDNESDAY, JANUARY 20, 2010
- Picking the "Right" Smartphone for mLearning MLEARNING TRENDS | SUNDAY, JANUARY 10, 2010
- Corporate University Week Opening Keynote: Verizon Wireless & Bellevue U Collaboration LEARNING VISIONS | TUESDAY, NOVEMBER 15, 2011
- Rapid e-learning is gaining ground CLIVE ON LEARNING | MONDAY, APRIL 12, 2010
- ZaidLearn: 75 Free EduGames to Spice Up Your Course! ZAIDLEARN | THURSDAY, DECEMBER 11, 2008
- Analyzing the ROI of Social Media in Training | Social Learning Blog SOCIAL LEARNING BLOG | MONDAY, MAY 2, 2011
- Business Impact of Social and Informal Learning JAY CROSS'S INFORMAL LEARNING | FRIDAY, JUNE 12, 2009
- Profile of a learning architect: Bill Sawyer CLIVE ON LEARNING | TUESDAY, AUGUST 2, 2011
- So why non-formal as opposed to on-demand learning? ONLIGNMENT | FRIDAY, DECEMBER 9, 2011
- LCMS Reuse Part Two: Benefits of Single-Sourcing Your LCMS Content OUTSTART KNOWLEDGE SOLUTIONS | MONDAY, DECEMBER 19, 2011
- Web 2.0 Applications in Learning TONY KARRER | MONDAY, MARCH 3, 2008
- How Social Networks Can Harness the Power of Weak Ties | Social. SOCIAL LEARNING BLOG | WEDNESDAY, MAY 11, 2011
- The Designer’s Toolbox JAY CROSS | MONDAY, FEBRUARY 27, 2012
- Mobile Learning Best Practices and Lessons Learned with @JudyB THE LEARNING GENERALIST | WEDNESDAY, MARCH 23, 2011
- David Metcalf: mLearning theory mashups at mLearncon IGNATIA WEBS | WEDNESDAY, JUNE 16, 2010
- Harnessing Magic CLARK QUINN | TUESDAY, NOVEMBER 30, 2010
- Top 10 LMS/LCMS Trends and Forecasts ELEARNING 24-7 | TUESDAY, JULY 13, 2010
- Working Smarter Glossary JAY CROSS | TUESDAY, MARCH 22, 2011
- Why Companies Should Spend More on Social Learning | Social. SOCIAL LEARNING BLOG | WEDNESDAY, MAY 4, 2011
- A conversation on measurement and metrics (#ASTDLN) LEARNING VISIONS | TUESDAY, APRIL 24, 2012
- LMS Satisfaction Features and Barriers TONY KARRER | THURSDAY, SEPTEMBER 20, 2007
- The Battle of Stories – Instructional Design Approach SIMPLIFY ELEARNING | THURSDAY, JUNE 16, 2011
- Three Reasons Why Corporate Training Departments Could Become. SOCIAL LEARNING BLOG | TUESDAY, APRIL 26, 2011
- Enterprise Mobile Learning 2011 - Year in Review MLEARNING TRENDS | WEDNESDAY, DECEMBER 28, 2011
- Why eLearning Development Ratios Can be Hazardous to Your Career. SOCIAL LEARNING BLOG | MONDAY, NOVEMBER 15, 2010
- New mLearning Authoring Tools – Wave #2 MLEARNING TRENDS | SUNDAY, MARCH 27, 2011
- Why Mobile Learning? CONVERGE | MONDAY, OCTOBER 31, 2011
- Data Driven TONY KARRER | WEDNESDAY, DECEMBER 10, 2008
- Falling in Love all Over Again with ISD – with Allison Rossett at #ASTD2011 LEARNING VISIONS | TUESDAY, MAY 24, 2011
- Taking advantage of the financial crisis JAY CROSS | SATURDAY, NOVEMBER 15, 2008
- Latest E-Learning Insight and News ELEARNING 24-7 | MONDAY, OCTOBER 24, 2011
- 5 Steps to Enterprise Social Learning DARETOSHARE | WEDNESDAY, OCTOBER 13, 2010
- The writings of Lee Kraus: Improving Informal Learning LEARNING AND TECHNOLOGY | THURSDAY, FEBRUARY 22, 2007
- Six Ways to Use Mobile for Learning OUTSTART KNOWLEDGE SOLUTIONS | TUESDAY, JANUARY 31, 2012
- Is Mobile Learning A Reality Now? UPSIDE LEARNING BLOG | WEDNESDAY, MARCH 23, 2011
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