Why Sales Managers Struggle with Coaching
OCTOBER 11, 2016
If you’re a sales manager, you’re living proof that this is often far from the truth. Lots of companies take their top performing sales reps and turn them into sales managers at some point in their careers. We commonly see sales managers who: 1.
Performance Support Goes to the Oscars
MAY 23, 2013
Thus, mobile performance support is particularly valuable for a fast-paced industry like retail, where products and fashion change with the seasons, and where store employee turnover can be as high as 67%, according to a 2012 Hay Group report.
The Evolving Face of Embedded Performance Support
OCTOBER 5, 2014
THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith. “ business problems are more complex and hence demand quicker, effortless, and effective performance support solutions than ever before.
Blended Learning and Mobile Performance Support: Ahead of the Curve
JUNE 25, 2013
Mobile learning allows you to deliver on-demand support wherever and whenever learners need it. I sat down with one of our Senior Learning Designers, Kristen Hewett , to discuss how we advise our clients on implementing blended learning, mobile technologies and performance support.
Learning Insights Guide 2017: Progress with Purpose
PERFORMANCE – BETWEEN. a massive uplift in sales for the new. and sales when they make different. the point of sale to see how we use tech in real life. WANT A BIT OF SUPPORT. WAY TO DELIVER A SUPPORT. The role of a good, supportive.
How to Improve Learning Outcomes With Performance Support
JANUARY 8, 2012
Given that the goal of instructional designers and training developers is to improve employee performance, it’s surprising that many continue to create blended learning programs with little or no reliance on performance support tools or systems.
HOW TO USE LMS FOR PERFORMANCE SUPPORT
OCTOBER 20, 2014
Because we want them to perform better at work. Let’s say your group of sales associates is a mixed one, it has new recruits as well as existing ones. An employee figures out a new way to solve a problem or perform a task.
Competencies aren’t Enough: How to Help Sales Reps Win
JULY 19, 2016
Early this year, I attended a conference for medical device sales training professionals. Having the right competency model in place is critical for sales reps and account managers. Let’s use the common sales competency new account acquisition as an example.
8 UX Questions to Answer Before You Take Sales Enablement Mobile
APRIL 6, 2016
After years of hype, mobile is finally the big workplace knowledge support tool we’ve all been talking about. This is especially true for sales enablement. Most field-based sales reps live or die by their phones.
Selling Performance Support In-House
Living in Learning
NOVEMBER 17, 2012
Integrating Performance Support (PS) as part of a corporate learning strategy is one of the toughest sales we will ever have to make. Change Leadership Continuous Learning EPSS Learning @ the Point of Work Performer Support Sustained Capability informal learning integrating performance support just in time learning at point of work learning strategy LinkedIn performance support performer support PSO training versus knowledge
4 Steps to Sales Enablement Success Using Games
MAY 31, 2016
Sales training professionals play a critical role in their organizations. Whether an organization has highly educated reps selling complex products or sales representatives helping customers in a high turnover retail environment, sales enablement is the key to a healthy sales pipeline.
How Performance Support Platforms Increase IT System Proficiencies
WalkMe Training Station
NOVEMBER 24, 2015
This fascinating webinar is led by Dr. Eran Gal, an international employee training and learning expert and owner of Workplace Learning & Performance Support. He discusses how to successfully integrate formal and informal learning using a performance support (PS) platform.
4 Ways to Supercharge Your Sales Managers
JULY 26, 2016
New sales enablement products and platforms seem to pop out of the woodwork every day. They all promise essentially the same things: that they will help sales reps articulate value, stay on message, close more deals and stick around longer. But what about sales managers?
Performance support “hearts” training and vice versa
SEPTEMBER 19, 2012
In September I attended the eLearning Guild’s new conference, Performance Support Symposium. Ontuitive’s Bob Mosher kicked it off with a mighty bang, offering the jaw-dropping suggestion that we cast off training in favor of performance support. Like Bob, I am hooked on performance support. More recently, I wrote another, this one called Handbook for Job Aids and Performance Support. Performance support is one good answer. <
Report: Integrating your CRM and LMS to Drive Sales and Fuel Performance
AUGUST 11, 2016
Despite a massive customer base, these CRMs are continually plagued by low adoption among sales teams, according to Patterson’s research. It has tremendous performance capabilities but will never actually get you around the track to your ultimate goal of stronger, faster growth.
4 Training Models That You Can Adopt to Support Pharmaceutical Sales Reps
JULY 28, 2016
The job of Pharmaceutical sales representatives is unique compared to the sales reps of other industries. But the real challenge is, how do you train these busy sales reps? If all this knowledge is imparted at once, it can become overwhelming to the sales rep.
7 Ways to Maximize your Sales Channel Performance with a Powerful LMS
AUGUST 3, 2016
A new Docebo publication, “Powering Partner Performance Through Channel Training,” examines the complicated chaos of channel partner networks to reveal common problems and best practices for ensuring healthy partnerships.
MOOCs and Performance Support
Your Training Edge
FEBRUARY 3, 2014
A combination of knowledge transfer and performance support. Performance support is just-in-time learning that puts the knowledge employees need in their hands exactly at the moment they need it—not before (when they are unlikely to remember it), not after (when it is no longer useful), but right then and there. Effective performance support is embedded (i.e., Let’s flip the whole dynamic learning and support ecosystem, not just the classroom. ”.
Why Microlearning Is the Best Way to Train Sales Teams
MARCH 15, 2016
L&D can help accelerate the learning curve by delivering sales training in a format that’s highly effective in a short amount of time. Here’s why your sales team needs microlearning: Speedy onboarding ensures faster ramp-up time. Active engagement drives better performance.
4 Smart Performance Support Techniques to Reinforce Product Knowledge Training [Infographic]
JULY 4, 2016
For a successful product launch , training your sales team on product knowledge is important. But taking time out of the busy schedules of your sales people to reinforce new product knowledge is challenging. Training Solutions Sales Training
Is Your Sales Process a Second Language Yet?
JULY 23, 2015
Last week, a colleague asked me what sales process I use. My sales process feels more like a second language… though I’m still working to master it. What about your sales reps? knowledge transfer rate for new sales reps who played. Sales Training Serious Games
Building a Learning and Performance Support Ecosystem (Steve Foreman) #elguild
DECEMBER 17, 2014
To enhance individuals and orgs by connecting people with a broad range of techs that drive performance. There''s formal training -- and then there''s all of the ways that we learn within the flow of work (performance support, collaboration, access to experts, knowledge management. Performance Support: complete processes and tasks, make decisions software help (sims, walk-throughs, etc.) Technologies : Lots of different techs to support an ecosystem.
SkillCamp: Linking Learning to Business Outcomes Through Performance Support by Oliver Kern
Learning Solutions Magazine
SEPTEMBER 4, 2016
This article describes the creation of SkillCamp, a marketing and sales learning framework and academy in the agricultural industry that covers different content delivery methods, from classroom training to online performance support. It also discusses key principles of performance support and success factors for establishing such a framework. Management Performance Support Training Strategies
Myths, Monsters & Performer Support
Living in Learning
OCTOBER 15, 2012
Training as a profession has always sort of been in a “sales” role. The biggest “sale” of all was that “Training drives performance!” They bought our shtick and internalized it to the point that anything that even smelled like performance issues meant training was the solution. EPSS Learning @ the Point of Work Learning Ecosystems Learning Readiness Assessment Performer Support learning strategy LinkedIn performance support performer support PSO
Leveraging Mobile Learning For Sales Training
JULY 3, 2012
It’s probably easier to push toothpaste back into a tube than convince sales professionals to attend classroom training. In my previous job with a life insurance company, I noticed that most sales professionals actually dislike training.
Reinforcement Training: Make your Sales Training Count
OCTOBER 18, 2016
While we all appreciate training for what it is and what it offers our salesforce, basic sales skills need to be constantly brushed up. Did you know that participants in sales training forget half of what is taught to them within 5 weeks? Increase sales effectiveness.
How to Build a Learning and Innovation Performance Lab
NOVEMBER 14, 2016
The biggest challenges may not be cost, time or talent, but corporate preference for transactional rather than consultative support. Consider these 10 ideas on how to build a performance lab within a learning and development organization: Stay current with the industry.
Mobile Learning for Sales- Addressing 4 Major Sales Force Challenges
JULY 6, 2016
It’s hard to imagine the life of a sales representative without challenges. His job is not easy, as he has to face prospects and meet sales targets simultaneously. can kill your sales reps’ productivity. Sales reps may not retain the training after 90 days.
Increase Course Performance with These 7 Tips for Bite-Sized eLearning
SEPTEMBER 27, 2016
For example, when corporate learners are on the sales floor or helping a customer they can quickly access the online training content they require to do their job effectively. Survey your learners to identify their performance gaps. Have A Support System In Place.
Are You Making this Mistake with Your Retail Sales Training?
JANUARY 27, 2016
The increasing complexities of products these days are demanding a more knowledgeable sales process. With this rich understanding, they transform their role of simply pitching a product, to building relationships with customers, which results in much greater sales success. If we were to pinpoint the key mistake we see most often in retail environments, it almost always points to a lack of product knowledge within the sales team.
Make Learning Supportive and Available Everywhere
MAY 16, 2011
One thing that struck me was how often Masie recommended that just-in-time electronic performance support would often meet an organization's needs instead of traditional training. Again, this is driving towards online performance support.
How to Impart Training that Maximizes Your Sales Revenues
AUGUST 30, 2016
Why do some companies succeed in getting huge sales revenues, while others fail to achieve their sales goals? What differentiates the best-performing organizations from the rest? How to impart good training to sales reps? . Leverage the power of sales playbooks .
Easygenerator is looking for an International sales representative
Challenge to Learn
JULY 14, 2016
International sales representative. For this target market we are looking for a new sales representative working from our Rotterdam office (The Netherlands). Do you have at least two years of experience in (online) sales, are you ambitious and do you want to play a key role in accelerating the growth of Easygenerator? Your mission: Manage the whole sales cycle and turn corporate leads into customers. At least 2 years of relevant online sales experience.
Want To Take Performance Support To A New Level? Try mLearning
OCTOBER 2, 2016
Imagine one of your sales reps is out in the field to meet a prospective customer.You decide to provide him information regarding some latest products to give him a better sales pitch and improve customer satisfaction. This is where Performance Support comes in.
Why Retention Is the Achilles’ Heel of Your Sales Kickoff (and What to Do About It)
MARCH 17, 2016
Even in the digital age—perhaps especially in the digital age—nothing works better to boost sales team performance and morale than bringing everyone together. For many companies, this happens most often at their regular sales kickoff. Research shows frequent, two-way communication is a critical component in aligning sales with strategy ; a good kickoff is the cornerstone of that communication. Sales Enablement
5 Tips to Boost Your Sales Training Effectiveness with E-learning
SEPTEMBER 13, 2016
Corporate trainers are always on the lookout for effective ways to boost their sales training programs. In fact, according to the Training Industry 2015 report, “ an estimated $751,542 was invested in their sales training. Training Solutions Sales Training