Axonify

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In the world of contact centers—customer services rules all

Axonify

Customer service is important to most businesses but when you work for a telecom company?—?it To achieve this, BT set some ambitious goals for itself: Improve customer service at every level. Grow advisor knowledge, confidence, and broaden skillset on a wide range of products and services to reduce call-handling time.

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What is adaptive learning anyway? (We’re glad you asked!)

Axonify

Streaming services make custom recommendations based on your watch history. To grab and maintain your attention in a crowded marketplace, companies are providing more and more unique experiences … Continued. Online search results are based on your browsing history. The post What is adaptive learning anyway?

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Top Learning Trends for 2017 (according to the experts)

Axonify

But, instead of simply offering our POV, we thought there was no better way to provide you with the best insights than to consult with some of the leading experts in the field. And there are now so many external content providers, our new job is to curate and integrate, not just develop and teach. Efficiency and speed.

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6 powerful examples of companies that are revolutionizing corporate learning

Axonify

Whether its increasing revenue, improving customer service levels, or driving down safety incidents, think about what key behaviors you need your employees to execute in order to meet those outcomes. Through Axonify, At Home offered daily training on critical safety topics, customer service, leadership, company mission, and more.

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Do you have the right data to make adaptive learning work?

Axonify

Adaptive learning is a key component of an overall microlearning strategy because it’s the part that captures and analyzes learning data continuously to truly personalize content to the individual—and this is absolutely crucial for providing impactful training for your employees. Because the one-size-fits-all approach simply falls short.

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True adaptive learning has to measure and deliver knowledge, behaviors and outcomes

Axonify

But adaptive learning deserves more than just lip service. But don’t be satisfied with either lip service or a basic approach. Sure, they provide test scores and participation rates. Is the new approach to customer service actually delivering sales? You probably know what adaptive learning is. But what does that tell you?

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Why CX tops my holiday wish list

Axonify

Everything you do—from accurately managing inventory levels to offering differentiated products and services to creating an enjoyable shopping environment—needs to be part of the same cohesive experience, because that’s what customers expect. In fact, customers value CX more than product, service, or even price.

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