article thumbnail

Good vs Great Customer Service

Unboxed

Good vs Great Customer Service. Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on customer service see an increase in revenue as a result? If you want to see revenue increase, start with customer service.

article thumbnail

The complete guide to effective customer service training

TalentLMS

So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020. What skills do you need for customer service?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

It’s time to update your evaluation strategy

CLO Magazine

As we prepare to weather a recession for the remainder of 2020 and next year, many projects and programs have been reduced or, worse, eliminated. In an ideal setting, the ROI forecast will be less than the actual ROI in a follow-up evaluation. It is difficult for the evaluation team to facilitate those changes.

article thumbnail

Learning Pool achieves double-award win at the 2020 Brandon Hall Excellence Awards

Learning Pool

Learning Pool, the Derry-based e-learning solutions provider, is thrilled to have achieved a double-award win in the Excellence in Technology program at the Brandon Hall Excellence Awards 2020. The post Learning Pool achieves double-award win at the 2020 Brandon Hall Excellence Awards appeared first on Learning Pool.

article thumbnail

Top 10 Association LMS Features – 2020 Edition

Talented Learning

Prior to 2020, many associations relied heavily on in-person tradeshows, seminars and on-site training because they were historically popular offerings for both the association and the member. The Realities of 2020. In 2020 there are many different types of LMS solutions and hundreds of competing vendors. Many Types of LMS.

article thumbnail

How to Measure the Success of Your Accessibility Solutions?

Hurix Digital

more than the previous year, 2020. Categories Accessibility Metrics Categorizing accessibility metrics helps you identify the different types of accessibility criteria and enables your team to easily assess and evaluate accessibility based on these metrics. A report found that 2,352 web accessibility lawsuits were filed against U.S.

Metrics 59
article thumbnail

13 Call Center Conferences That Will Captivate You in 2019–2020

Continu

We’ve gathered the top call center conference of 2019 (and early 2020) to help you figure out which is best for you. Customer Contact East. Frost & Sullivan’s conference is aimed at customer service and customer contact executives, so it includes lots of high-level breakout sessions. Smart Customer Service.