Lessons Learned: LMS Feasibility Study

Petra Mayer

I recently completed an extensive LMS Feasibility Study, a project I wrote about in my previous article “ LMS implementation without frustration ” and that I discussed in my eLearning Case Study. This project provided many lessons that became apparent through the analysis of the RFI responses.

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9 of Your Customer Service Training Questions, Answered


Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age.

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More Management Lessons From Nonprofits

The Performance Improvement Blog

Lublin says more about this in an article for The Huffington Post. She says in that post that businesses should learn three major financial lessons from nonprofits: 1. Well run non-profits do not waste anything; they keep operating expenses at a minimum and apply most of every dollar to programs and services. Tags: Leadership Organizational Learning business lessons management nonprofit The Huffington Post transparency Zilch

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Lessons From The World Cup: The Best Teams Have Learned These 4 Things


Entertainment factor aside, there are many valuable lessons to be learned as the most anticipated tournament is underway. I guarantee you these four lessons directly contribute: 1. A version of this article just appeared on Inc.com. About the Author John Eades is the CEO of LearnLoft, a full-service organizational health company which exists to turn managers into leaders and create healthier places to work.

Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team

CLO Magazine

He worked his way up from aspiring academic to public school teacher to corporate instructional designer and eventually into the top learning job at Discover Financial Services, a Chicago-area firm with 17,000 employees. In financial services, it’s not really actually.

Collaborative Learning Lessons from Wikipedia (and Small Insects.

Dashe & Thomson

A truly excellent article by Matt Thompson, titled An Antidote for Web Overload , addresses the reasons behind Wikipedia’s increasing replacement of traditional news sites as the go-to source for breaking news items.

5 ways to deliver customer service training

Ed App

Are you one of the many organizations ready to make customer service training a top priority? This article is for you. Here are 5 ways to deliver customer service training effectively, regardless of the nature and size of your organization. Also, when the on-site delivery method is used, managers can observe the customer service reps’ behaviour, tone, body language, etc. Customer service training conclusion.

The Year in Learning—89 Hand-Picked L&D-Related Articles from 2017

The Learning Dispatch

Below are our recommended learning and development articles from the past 12 months, including thought-provoking or simply fun articles related to the field. Recommended Learning and Development Articles from Our Senior Learning Architect.

Viral Chick-fil-A Video Points Out 1 Critical Lesson Every Organization Must Remember


Carissa Cropper, a comedian from Baton Rouge, LA started a Facebook live expressing her deep satisfaction with the customer service, experience, and food from Chick-fil-A and the internet loved it. Take care of you people and your people will take care of you, that’s the lesson today.

Evolving From Service Provider to Course Creator to Software Entrepreneur with Sam Brodie from Offsprout Page Builder


Learn about the journey of evolving from service provider to course creator to software entrepreneur with Sam Brodie from Offsprout page builder in this episode of the LMScast podcast with Chris Badgett of LifterLMS. And that just kinda goes over all the lessons learned building the agency.

Success Formula for Discussion Forums in Financial Services

Tony Karrer

Let me start with some of the ones that are probably more relevant to this particular inquiry: Examples of online communities in the financial services industry - FreshNetworks , March 17, 2009 7 Creative Ways to Introduce Social Media to Your Team - Learning Putty , October 22, 2009 Using Online Forums in Social Learning - Learning Putty , October 19, 2009 Change agents, group forums and the one percent rule.

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3 Elements of Effective Communication for Your Next eLearning Course

eLearning Brothers

As the editor of my college newspaper, I learned this lesson many times over. We would run into situations where a writer would fail to deliver their article before deadline and not tell anyone, which caused ripple effects throughout the paper.

24 New Lectora Online Support Videos You Should Watch

eLearning Brothers

These videos use our Customizable Courseware lessons as examples, but they’re also a great way to get familiar with using Lectora Online for any eLearning project. Take a look at all the videos and articles from eLearning Brothers Support now: Support.

3 Flawless Leadership Lessons You MUST Learn from Chick-fil-A


and consistently ranks first in restaurant customer service surveys. Here are 3 terrific leadership lessons you can learn from Chick-fil-A: Make People The Priority. We all think of good customer service at restaurants as common practice, but Chick-fil-A does the common in an uncommon way. This service mentality is embedded in their culture all the way from hiring through day-to-day execution. Takeaway: Make customer service a competitive differentiator.

Top 70 eLearning Articles - Hot Topics: iPad Adobe Captivate - July 2010

eLearning Learning Posts

Services of the learners choice. All these articles talk about the importance of usability testing, learnability testing for e-learning courses. Best of eLearning Learning. July 2010. Great stuff again this month. The following are the top items based on social signals.

iPad 101

With 1 Sentence John McCain Taught 3 Lessons For You to Remember About Leadership


Connect to consumers through your business and hang onto the reason why they need your products or services. A version of this article originally appeared on Inc.com. About the Author John Eades is the CEO of LearnLoft, a full-service organizational health company which exists to turn managers into leaders and create healthier places to work. There are those who speak about leadership and then, there are those who are leaders. John McCain is the latter.

7 Leadership Lessons You Don’t Want to Learn the Hard Way


Whether that be the way your team drives revenue, the products and services you offer, or an old school leadership approach. ” A version of this article originally appeared on Inc.com. Everybody loves to focus on the things you must do to be a great leader. While there is nothing inherently wrong with this approach, it’s often our weaknesses or things we don’t know that end up hurting us the most.

50 Ways to Lever Learning

The Performance Improvement Blog

Business case-study – drawing lessons from discussing the documented story of actual events in another organization. Performance measurement – learning from measures of performance such as sales figures, production numbers, and customer service feedback. (My apologies to Paul Simon.).

Your Company's Growth Demands CX Training


Introduce mini lessons to keep your employees mindful of the experience you’re aiming to deliver. Customer journey mapping techniques and service blueprinting skills can help siloed leaders to understand what’s happening.

The 4 Cs to Designing Meaningful Scenarios, Part 3: Connections

eLearning Brothers

What we’re talking about in this article is designing a way for them to truly understand why that consequence happened without letting them just immediately try again. We offer full-service instructional design services, consulting, and more.

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Training in 2020: Five Priorities for the New Year


That’s a big deal for roles like sales and customer service, which are soft skills-based, but it’s also important to any other job function, because, let’s be honest, people with good soft skills are pleasant to work with and good problem solvers. Research shows humans learn better when they’re given quick, relevant lessons. Articles Customer Experience Enterprise Learning Learning Management System Corporate Training employee onboarding microlearning soft skills training

Top 3 Reasons Your Salespeople Need Ongoing, Online Training


To stay up-to-speed on products, services, messaging, and the customer experience promise, they need ongoing training and regular reminders of lessons learned. Picture this scenario.

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eLearning platforms follow top trends in L&D

Petra Mayer

In my last two articles on eLearning, I focused on understanding the needs for your LMS and the assessment of the project for your organization through a feasibility analysis , which I recommend as your first two steps of your online course platform evaluation.

Optimizing Ideation


When problems arise, or when there’s a need for a new product or service, time typically is of the essence. Sharing the lesson learned, regardless of outcome, is as important as the actual experiment.

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Three Ways to Integrate Off-The-Shelf Content Into Your Existing Training


It was your teacher’s job to integrate the textbook into her existing lesson plan, using a pre-made resource to back up the other materials she was using in class. Take the example of Software Quality Systems (SQS), a Germany-based IT professional services firm.

Training to align with the new world of Retail


Engaged employees don't tend to quit and they deliver better customer service. Create training programs that refine customer service skills, reinforce and/or introduce product knowledge, and deepen their commitment to company culture. Articles

Customer training your clients will love


Reduce calls to customer service (and costs associated with customer service). And that's where this article comes in. Insider information on your product or service is something only you can provide, and your customers will be thrilled to have it. .

Is your learning path a mission toward the best customer experience?


For example, one hospitality organization had a learning path titled “Become a Customer Service Superstar,” which included courses and materials on the technology around checking in a guest, who to call and what to do if someone complained, and more. Articles

Top 4 ways to drive learning in the new world of Retail


Phone and chat etiquette can't sufficiently be taught in the same course as face-to-face service excellence. Second, engaged employees deliver better customer service. Articles Enterprise Learning retail training

Thoughts on new leadership in business and learning


We’ve well and truly busted the myth of the individual genius delivering the new product/service, business model, or disruptive innovation. When lessons learned are shared, everyone benefits from the mistake, and the cost is offset by the learning. Articles

How to Impress Your Guest: 5 Key Ways to Use Learning for Hospitality


By having hospitality professionals regularly train and learn about their quickly evolving field, companies can ensure that they offer the best service possible to their guests and customers. Video Learning for Customer Service.

Is Content Curation the Future of Instructional Design?


15] Mobile devices and applications with wireless networking, high-speed computers and networks, and the computing cloud have deeply impacted and developed information science and information services.[16]

New thoughts on design thinking


In the early 80’s, I read an article calling for a cognitive engineering: designing systems that matched how our brains work. One of the primary lessons from design thinking is the need to be more broadly inclusive in the exploration of potential solutions.

Highlights from the C3 Agenda (Part 2)


With C3 less than a month away, we are getting super excited to see you and embark on new lessons in learning and development. Gone are the days of onsite pro-services guiding you through a multi-month project. Articles C3

Don't miss these big-time speakers at C3!


With an extraordinary career of service to our military, our nation and humanity, Mark has secured his place in history as a role model, modern-day pioneer, and leader of distinction. Currently, Mark is on the Commercial Crew Safety Board at Space X—and is the only person at Space X who has commanded a space mission—and is co-founder of World View, a full-service commercial space launch provider. Articles C3