CLO Magazine

SEPTEMBER 10, 2023

Finalists will be named gold, silver or bronze winners during CLO’s Learning in Practice Awards Ceremony on Monday, October 16, at the Rancho Bernardo Inn in San Diego. The ceremony (the first in-person celebration since 2019) is being held in conjunction with CLO’s Fall Symposium. & J.

Blended Learning 51

Blended Learning Director Harbinger CLO 51

Litmos

DECEMBER 21, 2018

These are the things that I’d like to see more CLOs perceive as gifts we get to play with more in the year to come. Mike’s CLO Holiday Wish List for 2019: Automation and AI everywhere. As an extension of the bullet above, training is playing an increasing role in customer experience. A global perspective on learning programs.

CLO 53

CLO Diversity Training Trends Corporate eLearning 53

CLO Magazine

OCTOBER 31, 2018

It’s been an interesting path that’s brought Braden to her current role as global vice president and chief learning officer for Telus International, a worldwide provider of customer-service outsourcing and IT services. I built a whole course to teach the customers,” she said. Michelle Braden. Michelle Braden.

Global 85

Global Learning Customer Service Teams 85

CLO Magazine

SEPTEMBER 7, 2021

At the same time, the prestigious CLO of the Year Award winner will be named! Division 1: John Kusi-Mensah, AVP, Global Distribution Academy, MetLife. Kristina Tsiriotakis, Global Director of Learning & Organizational Development, DECIEM. Toyota Financial Services. Employee Services Team, Paycom. Nationwide.

Blended Learning 98

Blended Learning Diversity Training Director CLO 98

CLO Magazine

MARCH 18, 2020

In fact, before leaving his office the day before hopping on a plane to attend Chief Learning Officer ’s 2019 Fall Symposium in Chicago, where he would receive this year’s 2019 CLO of the Year award, he sent a note to his team about setting up the next step in evolution they will head at DAU. But his path was not entirely unusual for a CLO.

CLO 47

CLO Performance Support Director Analysis 47

CLO Magazine

OCTOBER 13, 2021

The ceremony closed with the announcement of CLO’s top honor, the prestigious CLO of the Year Award. THE 2021 CLO OF THE YEAR. Lou Tedrick , Vice President of Global Learning & Development, Verizon. Division 1: Gold: John Kusi-Mensah, AVP, Global Distribution Academy, MetLife. Customs and Border Protection.

Director 79

Director Blended Learning CLO Global 79

CLO Magazine

NOVEMBER 21, 2017

2017 CLO of the Year Damodar Padhi, center, with Mike Prokopeak, left, and John Taggart of Human Capital Media. His current position as global head of talent development for Tata Consultancy Services is no exception. percent in the competitive professional services industry. Damodar Padhi is the 2017 CLO of the Year.

Global 52

Global Diversity Training CLO Brandon Hall 52

CLO Magazine

OCTOBER 19, 2020

The winners and their final rankings were announced during a virtual awards ceremony Tuesday, October 20, during CLO’s Virtual Fall Symposium. The ceremony closed with the announcement of CLO’s top honor, the prestigious CLO of the Year Award. The 2020 CLO OF THE YEAR. Customs and Border Protection.

Blended Learning 84

Blended Learning CLO Director SkillSoft 84

CLO Magazine

SEPTEMBER 2, 2020

Finalists will win a gold, silver or bronze award during a special virtual awards ceremony on Tuesday, October 20, during CLO’s Virtual Fall Symposium. At the same time, the prestigious CLO of the Year will be named! Division 1: John Kusi-Mensah, AVP, Global Distribution Academy, MetLife. Customs and Border Protection.

Blended Learning 84

Blended Learning Director CLO SkillSoft 84

CLO Magazine

JANUARY 6, 2022

The pandemic transformed many CLOs into corporate sherpas, guiding employees as they moved to remote work and providing them with newly virtual content to ensure they had the skills and support to remain productive and engaged. From fashion designer to CLO. Tedrick didn’t plan to become the CLO of a $128 billion Fortune 100 company.

Leadership 79

Leadership Innovation Learner CLO 79

CLO Magazine

OCTOBER 14, 2019

The winners and their final rankings were announced during a special awards luncheon Monday, October 14, at CLO’s Fall Symposium in Chicago. The reception closed with the announcement of CLO’s top honor, the prestigious CLO of the Year Award. 2019 CLO OF THE YEAR. THE BUSINESS IMPACT AWARD. Bronze: AT&T.

Blended Learning 73

Blended Learning CLO Director SumTotal 73

CLO Magazine

OCTOBER 11, 2013

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. Quinn contacted Linkage, a global leadership development firm, to help the western region’s customer-facing employees become better strategic thinkers. How did the firm turn it around? Did They Like It?

Customer Service 61

Customer Service Services Culture Custom 61

CLO Magazine

AUGUST 2, 2021

The organization has built its learning strategy around supporting continuous and purposeful lifelong learning, says Lou Tedrick, vice president of global learning and development for Verizon, and it’s well-aligned to the business strategy and objectives of the company in several ways. . Measurement of strategy.

Metrics 84

Metrics Blended Learning Global Phillips 84

SweetRush

NOVEMBER 14, 2023

One of those experiences includes an immersive conversation simulation, recently co-created with a global hospitality leader. This engaging experience combines WebXR with AI voice recognition that responds to learner input and provides real-time feedback.

Learning Technologies 80

Learning Technologies Technology Companies Brandon Hall 80

CLO Magazine

OCTOBER 2, 2018

2 at the Fall CLO Symposium in Houston, Texas. CLO of the Year. Brenda Sugrue, Global Chief Learning Officer, EY. Division 1: Gold: Chis Bower, Global Director, GM Center of Learning, General Motors. Silver: Brenda Sugrue, Global Chief Learning Officer, EY. Customs and Border Protection. THE STRATEGY AWARD.

Blended Learning 68

Blended Learning Director CLO Easygenerator 68

CLO Magazine

AUGUST 24, 2016

Despite the threat of an economic slowdown, the demand for people with exceptional abilities and transferable skills will exceed the supply for years to come, particularly in today’s dynamic and increasingly global business environment. Indeed, we are in the early stages of the “War for Talent,” forewarned by McKinsey & Co.

CLO 32

CLO Roles Management Examples 32

CLO Magazine

FEBRUARY 17, 2023

A global language for skills While we might be tempted to focus within, looking for ways to address our own company’s talent challenges in isolation, this common concern invites a more global solution. We would all be better off if we could build a global language for skills. This intuitively makes sense.

Track 84

Track Skills Industry Taxonomy 84

CLO Magazine

AUGUST 27, 2019

Finalists will win a gold, silver or bronze award during a special awards luncheon on Monday, October 14, at the Fall CLO Symposium in Chicago. The 2019 CLO of the Year, the industry’s top honor, will be announced during the luncheon as well. Kristin Cassino, Manager, Learning Services, Liberty Mutual Insurance Global Risk Solutions.

Blended Learning 60

Blended Learning Director CLO SumTotal 60

CLO Magazine

JUNE 26, 2023

Empathy, a crucial component of emotional intelligence, has been linked to enhanced teamwork, improved customer service and increased customer satisfaction (Dutton et al., Collaboration and Cross-Cultural Competence : In today’s globalized world, collaboration and cross-cultural competence are paramount.

Skills 79

Skills Performance Support Diversity Training Culture 79

The Performance Improvement Blog

FEBRUARY 17, 2017

All industries are undergoing enormous change, mostly due to new technologies, globalization, and a very diverse workforce. Social media allows restaurants, hotels, airlines, and travel services to market directly to us based on our personal interests. Apps give us car services and meals on-demand – no waiting.

Culture 178

Culture Diversity Training CLO Learning Objects 178

CLO Magazine

AUGUST 1, 2018

Gold, silver or bronze award rankings will be announced during a special awards reception on Tuesday, October 2, at the Fall CLO Symposium Plus in Houston. Division 1 (for organizations with more than 10,000 employees): Chris Bower, Global Director, GM Center of Learning, General Motors. Customs and Border Protection.

Blended Learning 60

Blended Learning Director Easygenerator CLO 60

CLO Magazine

JUNE 22, 2021

During the global pandemic, redeployment of staff to other parts of the business became an overnight reality. Already reeling from shifts to remote work, business interruptions and disseminated service sectors, difficult conversations about dynamic talent management requirements had to take place. Reshaping work is not easy.

Cognitive 115

Cognitive Gartner Assessment Performance Support 115

CLO Magazine

AUGUST 1, 2023

To grasp global talent management challenges and trends, Pearson compiled and analyzed census workforce and census data — including over 20 million job listings — in four major economies. The post Future-proofing your workforce requires a new approach to learning appeared first on Chief Learning Officer - CLO Media.

CLO 78

CLO Leadership Skills Learning 78

CLO Magazine

SEPTEMBER 27, 2021

Global companies and organizations from Walmart to the U.K.’s s National Health Service are already using the technologies at scale. This popularity can be attributed to the fact that the global lockdowns of 2020 and 2021 opened our eyes to the possibilities and advantages of remote work and virtual collaboration.

Augmented Reality 116

Augmented Reality Virtual World Training Train 116

Degreed

JULY 14, 2021

Instead, the company relied on one old-fashioned learning management system (LMS) and hundreds of disparate SharePoint sites to deliver training globally. When Vidya Krishnan started in the CLO role at the 140-year-old telecommunications company, she found an academy structure in place. The LXP is now at the heart of this crusade.”.

Association Learning Management System 52

Association Learning Management System Saba LMS Compliance Training 52

CLO Magazine

APRIL 27, 2021

This past year, learning proved itself to be indispensable to business amid challenges brought on by a global pandemic, social unrest, and economic and financial hardship. Customs and Border Protection/Office of Training and Development. Fidelity National Informational Services. Tata Consultancy Services. General Motors.

Pinnacle 79

Pinnacle Score Security CLO 79

CLO Magazine

JUNE 12, 2020

Overall, engaged employees contribute to better customer service, quality, profits, productivity and reduced employee turnover. Bea Bourne, professor at Purdue University Global. Not engaged employees tend to be neutral, do just enough work to get by, and have little concern for the organization, customers or profits.

Bea 116

Bea Virtual World Learning Styles CLO 116

CLO Magazine

FEBRUARY 23, 2021

Consider the momentous changes we are experiencing — and will continue to experience — as a result of the global pandemic, exponential technology growth and the influx of Generation Z. A report from McKinsey estimates that by 2030, between 400 and 800 million global workers will lose their jobs to robotic automation.

Skills 110

Skills Leadership CLO Communication 110

CLO Magazine

JANUARY 25, 2013

The emotional aspect of customer service is most critical, according to a new survey, as one in three respondents preferred being treated well over having their issues immediately resolved. A negative customer experience not only threatens that particular sale, but also the reputation of the brand. Tampa, Fla. — Jan.

Custom 82

Custom Skills Customer Service Social Media 82

CLO Magazine

DECEMBER 23, 2020

The things that can really hurt us are what we haven’t thought about.” — chief risk officer, financial services firm. And leaders simply don’t have enough time in the day to keep fully on top of the global competition, rapidly evolving needs of customers or market dynamics. Competition and disruption can come from anywhere.

Develop 116

Develop Leadership Agile Market 116

CLO Magazine

SEPTEMBER 27, 2023

There are multiple global events impacting the workforce’s intellectual and emotional ability to perform successfully. The long-term consequences include poor production/service, continued employee turnover and fiscal waste. In addition, employees are craving employer-supported mental health and lifestyle balance.

Coaching 101

Coaching Leadership Guidelines Culture 101

CLO Magazine

APRIL 26, 2021

The Duke University graduate and former Duke Corporate Education executive was excited about the opportunity to work with PwC’s global workforce. “I It’s a CLO’s dream.”. Houde with her mentor, Blair Sheppard, global head of strategy and leadership for PwC. Leah Houde, CLO, PwC. PwC has 284,000 employees in 151 countries.

Diversity Training 88

Diversity Training Virtual World Leadership Consulting 88

CLO Magazine

MARCH 19, 2020

people to lead the industry shift toward digital solutions and services. global leadership development programming. Many of those whom the Global Leader Program. This program was custom-created to address business needs by leveraging simulation, 7-S and scenario planning. Gold: INSEAD. The Regis Co.

Education 58

Education Simulations Leadership CLO 58

CLO Magazine

JULY 27, 2016

To remain competitive in a global economy, organizations must determine the best way to position their business and people for success; that requires strong global leadership. Whether the organization is large or small, all companies are affected by global events and need leaders savvy in both business and cultural affairs.

Global 32

Global Develop Leadership Culture 32

CLO Magazine

AUGUST 12, 2019

Since this episode was recorded, Stephanie took on the CLO role at Parkland Hospital and Health System, one of the largest health systems in Dallas. Plus, co-host Justin Lombardo talks about the three things to look for in a new CLO role and why he thinks centralization is the way to go for the modern learning function. Justin: Yes.

CLO 36

CLO Podcasts Podcaster Podcasting 36

CLO Magazine

JUNE 26, 2020

Does your competitive advantage lie in offering low prices or great customer service or niche products? Digital training options could improve customer service with consistent onboarding. Ask these 3 questions appeared first on Chief Learning Officer - CLO Media. The post Taking your training program digital?

Digital 92

Digital Compliance Training Program Training 92

CLO Magazine

APRIL 30, 2013

To broaden cultural intelligence across a global organization, build a knowledge management system that can gather, house and disseminate it. Organizational silos often inhibit employees from easily accessing global intelligence, and the larger the organization, the more likely it is that critical information is not being shared.

Global 66

Global Informal Social Networks Case Study 66