CLO Magazine

DECEMBER 19, 2019

The scope of learning in the organization is growing, and sometimes shrinking, as a result. There’s a creeping sense of unease in the CLO role, with the future both uncertain and full of opportunity. It’s understandable if learning executives are feeling a little bit shaky. Photo by @WillByington. Sarah: Right.

CLO 75

CLO Research Roles Podcasts 75

Petra Mayer

OCTOBER 4, 2021

CLO (Chief Learning Officer). The CLO is responsible for defining and leading the company’s learning and development strategy. Learning portals help manage and deliver the training to employees, partners and customers. LETSI (Learning Education Training Systems Interoperability).

Authoring Tools 52

Authoring Tools Blended Learning Develop LMS 52

CLO Magazine

FEBRUARY 26, 2018

These factors create additional challenges for practitioners in finding and using relevant research to improve their products and services. To create that value result, DAU developed a new model for how the university’s research enterprise can deliver products and services (Figure 1). The Corporate University Challenge.

Case Study 52

Case Study Research Policies Community 52

CLO Magazine

FEBRUARY 22, 2017

Goldman Sachs: Its Pine Street learning center provides essential learning to a large segment of its managerial population on an ongoing basis. Pizza Hut: It constantly invents and implements new technology and by recognizing the lifetime value of their customers, it treats them as long-term assets.

Organization 59

Organization Market Learning CLO 59

ID Reflections

JUNE 9, 2010

What are some of the primary and secondary functions that a business expects from a learning consultant? I am interested in finding out if there are any defined set of tasks that a learning consultant would do to enable organizational learning. I understand that the need differs from organization to organization.

Consulting 141

Consulting Social Networks LinkedIn Discussion 141

CLO Magazine

NOVEMBER 25, 2013

wanted to bolster brand engagement among its employees to better reflect the company’s shift from software and hardware maker to end-to-end enterprise business services provider. Its customer satisfaction score increased from 91.5 BRONZE: EBSCO Information Services. SILVER: AchieveGlobal. points year-over-year to 44.6.

Enspire 32

Enspire Case Study Content Score 32

CLO Magazine

JANUARY 26, 2017

Best practice knowledge research from within and outside an industry plays an important part in organizational learning. If everyone followed industry best practices, all businesses would look the same to the customer. In this way, movie theater chains were not entirely competing for the movie-going customer.

Movie 32

Movie Culture Research Standards 32

CLO Magazine

OCTOBER 16, 2013

Employees have access to information in the blink of an eye thanks to a speedy evolution of Internet-based services, e-learning, virtual learning, simulations, just-in-time learning portals, social media and game-based learning. At some companies in the United States, brick-and-mortar learning got a boost.

Classroom 74

Classroom Change Authoring Tools Simulations 74

CLO Magazine

NOVEMBER 13, 2020

This is the approach adopted by the world’s most successful professional services firms. But this is their business model, and not how most internal learning teams run. They see learning as a commodity (there is one way to “train managers”). 3: Create boldness and bravery in the learning function.

Education 92

Education CLO Problem Leadership 92

CLO Magazine

NOVEMBER 30, 2012

Despite this, the graphic novel format has been largely untapped as an organizational learning tool, especially for companies with modest budgets, because creating them can be expensive. Christian Zabriskie, assistant coordinator for young adult services for Queens Library, tracked the popularity of graphic novels.

Tools 57

Tools Diversity Training Case Study Social Media 57

Litmos

JANUARY 16, 2020

While it may seem to make sense not to have ID resources, increasingly organizational learning is going to be critical to organizational success. The accrued benefits are tied to a closer ‘customer’ relationship and more responsiveness. What sales teams need differ from what operations needs, and what customers need.

Internationalization 75

Internationalization Issue Case Study Diversity Training 75

Jay Cross

NOVEMBER 18, 2009

Clark Quinn and I led a discussion on Reinventing Organizational Learning at LearnTrends this morning. Robin Haines: The criticality of learning across the extended enterprise has been an issue for many years. What is distracting CLO's from taking ownership of it? Twitter and chat are ubiquitous at conferences now.

LearnTrends 40

LearnTrends Instructional Design ADDIE Social Networks 40

Learnnovators

FEBRUARY 17, 2014

Apart from these skills and capabilities, there are others that every L&D professional should have; such as business skills (how many L&D professionals can read a balance sheet or a P&L account, yet how many of their customers and stakeholders will be focusing on these every day?). What would be the role of a future CLO?

Blended Learning 100

Blended Learning Performance Support Compliance Training eLearning Consultant 100

CLO Magazine

FEBRUARY 20, 2013

When customers call a bank, they are pleased to receive perfect, courteous service. When customers bring a car in for service, they don’t want to be told the job will take two extra days because the mechanic will be in class. Consider that service in a mobile environment. They want results now.

Scanning 72

Scanning Compliance Training microlearning Instant Messaging 72

Learnnovators

FEBRUARY 16, 2014

Apart from these skills and capabilities, there are others that every L&D professional should have; such as business skills (how many L&D professionals can read a balance sheet or a P&L account, yet how many of their customers and stakeholders will be focusing on these every day?). What would be the role of a future CLO?

Performance Support 113

Performance Support Compliance Training Social Learning Ratio 113

CLO Magazine

MARCH 20, 2014

The content is usually distributed over time, and is not meant to be learned in one setting. Content for gamification varies but is often focused on safety policies, product specifications, customer service, onboarding new employees and other information employees need to be reminded of regularly.

Gamification 73

Gamification Authoring Tools Diversity Training Games 73

LearnUpon

NOVEMBER 29, 2018

CLO (Chief Learning Officer). The CLO is an executive-level employee in an organization who defines and leads the company’s learning and development strategy. CPD obligations are common across professions and include formal, informal, structured and self-directed learning approaches. Customer Training.

Compliance Training 63

Compliance Training Blended Learning Authoring Tools Instructional Design 63

Xyleme

DECEMBER 3, 2009

Home > Social Learning > Five Myths of Social Learning Five Myths of Social Learning December 3rd, 2009 Goto comments Leave a comment There is no question that the rise of social networks is creating a profound shift in the way training departments are delivering knowledge to their employees, partners, and customers.

Social Networks 84

Social Networks Social Learning Social Blended Learning 84

Xyleme

SEPTEMBER 27, 2010

Since these jobs are counted in the services sector and not manufacturing, people often overlook the fact that we are actually hiring many more workers in “digital” manufacturing than ever before in traditional industries, but the truth is that the skill requirements are much higher. It’s about being customer driven.

Blended Learning 58

Blended Learning Xyleme Authoring Tools System 58

CLO Magazine

MARCH 20, 2014

The content is usually distributed over time, and is not meant to be learned in one setting. Content for gamification varies but is often focused on safety policies, product specifications, customer service, onboarding new employees and other information employees need to be reminded of regularly.

Gamification 36

Gamification Authoring Tools Diversity Training Games 36

Xyleme

JUNE 5, 2010

If there is any question as to why the training department has become increasingly marginalized and the CLO role quickly diminishing, this should provide some good insight. But this blog post isn’t about why learning needs to engage with the enterprise. Take a look: ECM Platform LCM Services Collaboration is a great example here.

Blended Learning 53

Blended Learning Xyleme Brandon Hall Enterprise 53

Xyleme

JULY 21, 2010

Indeed, in this same report, Gartner makes the following observation: “Being smaller with a specialist focus rather than broader ‘ecosystem’ players, they are struggling to demonstrate enterprise credibility and long-term viability through partnerships, alliances, integration options and examples of customer success.&#

Social Networks 109

Social Networks Social Learning Social Blended Learning 109

Limestone Learning

FEBRUARY 27, 2017

Serve your customers. Selling training to your customers is also a tremendous business opportunity that will help to improve the ROI from your LMS. Selling training to your customers is also a tremendous business opportunity that will help to improve the ROI from your LMS. What Does It Mean for the Digital CLO?

Free 40

Free Webcast Compliance Training Brandon Hall 40

Xyleme

MARCH 18, 2009

It’s the same with developing learning content. What are the hard things in developing learning content? Content changes, customization and reusing content. How about an on-line course where the same content is shared by multiple locations, such as service centers or manufacturing plants? Learn more about Dawn here.

Xyleme 51

Xyleme Blended Learning Content Instructional Design 51

Xyleme

APRIL 15, 2009

We were creating CD-ROM based training for service technicians. Now-a-days it’s about getting something up quickly that is the right content, in the right size to the right device so employees and customers can do what they need to do. Learn more about Dawn here. Each course cost over $1 million dollars! So how do you get there?

Blended Learning 45

Blended Learning CD-ROM Xyleme Instructional Design 45

Xyleme

OCTOBER 9, 2009

If SCORM 2004 support (or more complete support of SCORM import in general) in Moodle is important to you, we offer a service that integrates with Moodle to make it have fantastic support. She is Xylemes VP of Marketing, writes a lot about XML, learns a tremendous amount from the training community and hopes she’s adding some insight.

Moodle 53

Moodle Authoring Tools Open Source Blended Learning 53

Learnnovators

MAY 18, 2015

Social Business means that every department, from HR to marketing to product development to customer service to sales, uses social media the way it uses any other tool and channel to do its job. This epiphany further led me to mull over the relation between social business, social learning and Peter Senge’s Learning Organization.

Social Learning 100

Social Learning Social Social Networks eLearning Strategy 100

Learnnovators

MAY 18, 2015

Social Business means that every department, from HR to marketing to product development to customer service to sales, uses social media the way it uses any other tool and channel to do its job. This epiphany further led me to mull over the relation between social business, social learning and Peter Senge’s Learning Organization.

Social Learning 133

Social Learning Social eLearning Strategy Strategy 133

Jay Cross

DECEMBER 26, 2008

Staying Alive appears in Link&Learn eNewsletter. We are in the midst of a great transition to an era of networks and service. Forever Beta appears in CLO magazine. Peter Drucker said the purpose of business is to create and maintain a customer. Beta empowers the customer to decide what’s good enough.

Social Networks 36

Social Networks CLO Mash-up Mashups 36