Inkling

NOVEMBER 11, 2016

A short-term worker may permanently ruin a customer’s impression of a store or business by mishandling a sale, question, or complaint. How do you ensure that temporary seasonal workers have the tools and information they need to answer customer questions, follow company policies, and uphold brand standards? The Inkling difference.

Mobile 217

Mobile Customer Service Policies Reference 217

Edmego Learning

FEBRUARY 6, 2018

Develop relevant policies and procedures. Learn how to investigate complaints. Understand bullies and how to avoid hiring them. Create a risk assessment and understand how to handle violence. Recognize social and business responsibility. The post Preventing Workplace Violence appeared first on Edmego Learning.

Harassment Training 100

Harassment Training Policies Assessment Problem 100

Infopro Learning

MAY 1, 2018

For example, the first level allows them to explore the sales floor and help a customer locate a particular product, while the second gives them the opportunity to troubleshoot an issue with the POS terminal or resolve a client complaint. Can they apply company policies in the real world, or is their knowledge merely theoretical?

Compliance Training 193

Compliance Training Games Online Simulations 193

Kitaboo

AUGUST 16, 2023

The severity of the issue made every organization, big or small, take notice of their own company policies to tackle such cases. The #MeToo movement has in a way, helped re-emphasize the importance of having an effective anti-harassment policy at workplaces. According to the law, every organization must have a POSH redressal forum.

Sexual Harassment Training 59

Sexual Harassment Training Harassment Training Compliance Training Effectiveness 59

Hurix Digital

FEBRUARY 16, 2024

Create an Accessibility Statement and Policy An accessibility statement and policy is a document that explains your commitment and efforts to make your website accessible to everyone, including users with disabilities. You should publish your accessibility statement and policy on your website and make them easy to find and access.

Compliance Training 52

Compliance Training Compliance Website Guidelines 52

OpenSesame

JANUARY 1, 2021

Training must encompass the definition and illegality of sexual harassment under state and federal laws, samples of sexual harassment, the employer’s complaint process, legal recourse and complaint process, and the protection against retaliation. . Maine Human Rights Commission. Maryland Commission on Human Relations).

Sexual Harassment Training 94

Sexual Harassment Training Harassment Training Diversity Training Compliance Training 94

TalentLMS

JANUARY 12, 2024

This involves ongoing anti-harassment and sexual harassment training, clear policies, responsive processes, and leadership commitment. Provide regular, ongoing training to reinforce positive behaviors and update employees on any policy changes. Explain your zero-tolerance training policy. Don’t solely focus on punitive measures.

Harassment Training 52

Harassment Training Sexual Harassment Training Culture Diversity Training 52

Jigsaw Interactive

MAY 19, 2022

Some of their surprising policies include: Free shipping for any number of transactions (returns, replacements, etc.) A 365-day return policy Local, never outsourced, customer service. Spirit Airlines is the seventh most-used airline in the United States, but they also have more complaints than any other airline ( Reader’s Digest ).

Customer Service 40

Customer Service Services Custom Apple 40

Origin Learning

DECEMBER 13, 2018

Each time there’s a high-profile exit, the value of the organization’s stock takes a massive hit, and it shakes the confidence of the external investors in the organization’s internal governance policies. One can also bring in simulated assignments that put the learner into a scenario wherein they must solve an issue.

Custom eLearning Development 145

Custom eLearning Development Simulations Harassment Training Case Study 145

KnowledgeCity

JANUARY 29, 2020

The Benefits of Complaints. Their complaints will contain valuable details about your products or services, how it has caused a problem and how this presents a challenge to the customer. Furthermore, the complaint can lead to a conversation about how the product or service could be improved. The High-Roller Customer.

Custom 59

Custom Customer Service Services Problem 59

discoverlink

APRIL 16, 2019

Establish a Clear-cut, Zero-tolerance, Anti-harassment Policy. If your organization does not have an anti-harassment policy, put one in place and display it in the appropriate areas. The policy doesn’t have to be 10 pages of legalese; a simple one-page document with simple language will do the trick.

Sexual Harassment Training 81

Sexual Harassment Training Harassment Training Blended Learning Diversity Training 81

OpenSesame

OCTOBER 13, 2020

Training must encompass the definition and illegality of sexual harassment under state and federal laws, samples of sexual harassment, the employer’s complaint process, legal recourse and complaint process, and the protection against retaliation. . Maine Human Rights Commission. Maryland Commission on Human Relations).

Sexual Harassment Training 98

Sexual Harassment Training Harassment Training Diversity Training Compliance Training 98

KnowledgeCity

JULY 15, 2020

Things like employee surveys, resolving workplace conflicts, handling employee complaints, and enforcing policies and standards all fall under employee relations. Implement proactive measures like having a time clock system and ensuring the clarity of your employee manual or department policies and procedures.

Strategy 64

Strategy Policies Communication Trust 64

Interactive Services

DECEMBER 12, 2019

Today, many organizations around the world are continuing to shape and reshape their policies, gain a greater understanding of the threats and mistreatment their employees face or could face, and attempt to resolve issues before they become a problem. Policies: Your company handbook and beyond. State and federal policies.

Sexual Harassment Training 52

Sexual Harassment Training Harassment Training Resources Compliance Training 52

Matrix

JUNE 28, 2022

If you have all or part of this function outsourced, it’s crucial to ensure that the people handling requests and complaints have the knowledge and the tools to do so effectively. This action doesn’t merge the two portals together and each keeps its individual descriptions, administrators, groups, and policies.

Enterprise 84

Enterprise Compliance Training Platform Portal 84

KnowledgeCity

JUNE 19, 2019

The Me Too movement has spawned a rush of companies and legislatures to review their current sexual harassment laws and policies. in requiring mandatory sexual harassment prevention policies and training. It states that every employer in New York State must have a sexual harassment prevention policy in place.

Sexual Harassment Training 40

Sexual Harassment Training Harassment Training Policies Training 40

KnowledgeCity

JUNE 6, 2019

There are numerous ways to reduce the risk of sexual harassment in your workplace, and one of the most important steps is to gather together business managers, human resources managers, and other important representatives to create a clear and precise policy for your employee handbook. Make it known that all complaints will be investigated.

Sexual Harassment Training 40

Sexual Harassment Training Harassment Training Compliance Training Tips 40

OpenSesame

MAY 30, 2017

Communicate clear anti-harassment policy. Seek legal counsel on your anti-harassment policy to ensure that it complies with all local, state, and federal laws. It’s best practice to ensure that the policy is in the employee handbook and every employee has a copy. Define consequences. Adopt a clear process of investigation.

Sexual Harassment Training 52

Sexual Harassment Training Harassment Training Policies Behavior 52

LearnDash

APRIL 15, 2014

That said, one of the common complaints with elearning is how easy it can be for the users to cheat. For example, an elearning course on sexual harassment policy does not need to be heavily policed. Elearning is great in that it allows you to teach new skills despite geographic boundaries. But does it matter?

Sexual Harassment Training 174

Sexual Harassment Training Harassment Training eLearning Strategy eLearning 174

Interactive Services

MARCH 21, 2019

It also includes materials, such as a model sexual harassment policy and a list of requirements for employer policies, based on the feedback and advice of many different individuals, advocates and advocacy groups, employers, organizations across a wide range of industries, and others. Include a complaint form. In Layman’s Terms.

Sexual Harassment Training 40

Sexual Harassment Training Harassment Training Compliance Training Confidentiality 40

KnowledgeAnywhere

MARCH 18, 2024

We'll take a brief look at the real-life consequences of not prioritizing complaint training. Keep Content Fresh and Aligned The world of regulations and policies never stands still, and neither should your training content. Feedback Loops : Set up automated surveys or virtual suggestion boxes. This direct feedback is gold.

Compliance Training 65

Compliance Training Compliance Diversity Training Case Study 65

OpenSesame

MAY 30, 2017

Communicate clear anti-harassment policy. Seek legal counsel on your anti-harassment policy to ensure that it complies with all local, state, and federal laws. It’s best practice to ensure that the policy is in the employee handbook and every employee has a copy. This should be part of your company's anti-harassment policy.

Sexual Harassment Training 51

Sexual Harassment Training Harassment Training Policies Behavior 51

eFront

FEBRUARY 24, 2015

Create a concise training strategy statement with the aid of HR personnel responsible for policy and manual development. A Corporate Training Strategy is a dynamic training philosophy that reflects the business practices, business culture, external environment, laws, policies and innovative technologies/practices.

Corporate eLearning 40

Corporate eLearning Blended Learning Case Study Training 40

OpenSesame

JUNE 18, 2018

Here are a few examples of the new non-training requirements: Creation of company sexual harassment policies and prevention programs. Distribution of written anti-harassment policies in the workplace. Information concerning employees’ rights of redress and all available forums for adjudicating complaints.

Sexual Harassment Training 52

Sexual Harassment Training Harassment Training Compliance Training Policies 52

Jigsaw Interactive

MAY 21, 2022

Customer service policies don’t create themselves. These key values include but are not limited to: Empathy and patience Consistency Adaptability Communication Work Ethic Knowledge Thick skin (not taking complaints personally). Always respond when you get a complaint. How to Prioritize Customer Service.

Customer Service 40

Customer Service Services Cost Custom 40

Creativ Technologies

AUGUST 19, 2021

When customers can’t deal with customer complaints, your company might lose valuable sources of sales and income. Updated about policy changes. The team members might feel hassled by new policy changes and therefore such changes need to be explained to them. There are always changes happening in the market.

Sales 52

Sales Compliance Training Training Train 52

KnowledgeCity

APRIL 26, 2022

Therefore, policies and benefits in the workplace that support caregivers are more important than ever. One of the first things to consider will be the EEO policies. HR should also be aware and ready for any complaints from employees that come up regarding discrimination against caregiving employees.

Compliance Training 52

Compliance Training Policies Guidelines Compliance 52

KnowledgeCity

AUGUST 25, 2022

Here are some strategies to counteract bullying in the workplace: A great first step is to explicitly describe your anti-bullying and anti-harassment policies to employees at every level of the organization. This could be something you implement periodically, or you may decide to hire this help long-term to address incoming complaints.

Statistics 98

Statistics Harassment Training Behavior Culture 98

eloomi

OCTOBER 6, 2021

FBI’s Internet Crime Complaint Center reports that in less than 6 years they received complaints totaling $2.1 your IT policy or cybersecurity guidelines.? billion in losses from BEC scams alone. This example explains why compliance training to gain cybersecurity compliance is an adamant requirement for business operations.

Compliance Training 98

Compliance Training Compliance SkillSoft Security 98

Clark Quinn

MARCH 12, 2014

The main complaint I think I have about the things L&D does isn’t so much that it’s still mired in the industrial age of plan, prepare, and execute, but that it’s just not aligned with how we think, learn, and perform, certainly not for information age organizations.

Performance Support 161

Performance Support Diversity Training Predictions Attention 161

OpenSesame

JUNE 18, 2018

Here are a few examples of the new non-training requirements: Creation of company sexual harassment policies and prevention programs. Distribution of written anti-harassment policies in the workplace. Information concerning employees’ rights of redress and all available forums for adjudicating complaints.

Sexual Harassment Training 40

Sexual Harassment Training Harassment Training Compliance Training Policies 40

Capytech

JULY 3, 2019

Is the content up to date with current regulations, business policies, business procedures, and best practices? In addition, managers are often the first point of contact when an employee wants to raise a concern or a complaint. Reduction in complaints of harassment or bullying. If not, you should update the course. Mock Audits.

Compliance Training 80

Compliance Training Compliance Harassment Training Effectiveness 80

LearnDash

APRIL 25, 2018

Your control over things like refund policies or payment methods is limited. But on a self-hosted website, all these decisions are yours, and you can make them freely according to whatever business policies seem best to you. You can sell e-learning however you like without having to jump through any hoops on the platform end.

Hosting 149

Hosting Metrics Website Association LMS 149

Learnnovators

JULY 18, 2021

A combination of intranet trainings, in-person discourses, surveys, reminder mails & evolving policies is what is required. Anti-discrimination policies must specifically stipulate gender-based discrimination and procedures established by law must be adopted to conduct investigations into these complaints as well.

Sexual Harassment Training 130

Sexual Harassment Training Harassment Training Diversity Training Policies 130

Elucidat

AUGUST 10, 2021

Refresher training can help to ensure rigorous compliance, with regular reminders on the dos and don’ts and updates on new regulations and policies that need to be adhered to. A rise in customer complaints. An increase in customer complaints is a worrying warning sign that all is not well. It ensures compliance.

Compliance Training 98

Compliance Training Blended Learning Guide Authoring Tools 98

LearnDash

APRIL 15, 2020

This isn’t just helpful for your learners, it’s also part of GDPR policy. As we said in the beginning of this post, if you flood your leaners’ inboxes with too many emails, you’ll either hear complaints from the learners themselves, or will start seeing your messages marked as spam. How to send emails the right way.

Course 219

Course Pattern Forum Market 219

Hurix Digital

FEBRUARY 15, 2024

Policy and Governance: Assessing the existence and effectiveness of policies and governance structures related to digital accessibility within the organization. Delivery of accessible communications across all major platforms with the inclusion of a formalized process for addressing accessibility complaints.

Digital 40

Digital Compliance Training Standards Evalution 40