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These latest courses, Specialization, and Professional Certificates from Extended Reality (XR) and customer service to project management and AI

Coursera

These latest courses, Specialization, and Professional Certificates cover everything from Extended Reality (XR) and customer service to project management and AI. They play a vital role in hiring the right people, developing employee policies, and creating a positive work culture. What will you learn next?

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Social Media: The Virtual “Over-The-Partition” Learning Network.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Social Media: The Virtual “Over-The-Partition” Learning Network by Jolene on April 28, 2011 in Informal Learning , Instructional Design , Training Development , Video , social learning According to the 1996 report from the U.S.

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Conducting an L&D diagnostic at American Residential Services

CLO Magazine

In the home services industry, it is essential to perform regular diagnostics on systems to keep them functioning efficiently and extend their useful life. American Residential Services, one of the nation’s largest HVAC, plumbing and electrical companies, conducted a diagnostic on their own learning and development function.

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How to Build Better Customer Service in Retail

GoConqr

a better place to work and shop” With this investment, Wal-Mart significantly improved customer service in all of its stores and, consequently, increased total sales in the coming years. The Wal-Mart case demonstrates how important it is for a retail chain to offer a good service to the customer in their different stores.

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ID & eLearning Links 4/7/20

Experiencing eLearning

In this post, I share links on spaced learning, marketing, networking, free tools and images, and L&D skills. Sparks Tool for creating automated spaced learning with options for nudges in multiple platforms. Marketing and networking. How to be good at networking Good networkers don’t see themselves as networkers.

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Conducting an L&D diagnostic at American Residential Services

CLO Magazine

In the home services industry, it is essential to perform regular diagnostics on systems to keep them functioning efficiently and extend their useful life. American Residential Services, one of the nation’s largest HVAC, plumbing and electrical companies, conducted a diagnostic on their own learning and development function.

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Personality: The Key to Creating Impactful and Engaging Chatbot Experiences

Instancy

In the current digital age, chatbots have become an integral part of customer service and interaction strategies. They are commonly found on websites and social media platforms, assisting users and providing customer support around the clock. The chatbot’s personality should resonate with its users.