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Serious Games for Customer Success

Enable Education

Ever thought of including online games as a part of your customer education materials? However, as many product and services companies are finding, games are not only a useful tool in training internally, but are also an effective way to reach consumers. Generally speaking, treating customers as learners can build a large amount of trust, and can also maximize their usage of your products, and encourage repeat business.

Knowledge Guru Fall ’14 Release Adds New Game Type, Expanded Reporting and More

Knowledge Guru

Since the release of Knowledge Guru in 2012, our team has spent thousands of hours researching the science of learning and serious games. We’ve play tested dozens of games to see what mechanics work for learning. Most importantly, we’ve listened to our growing customer base to find out what features and functionality they need to make serious games a success in their organizations. Next week, we are unveiling the all-new Quest game type.

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How to Make Product Knowledge Training Fun

Lemonade

The problem is we use this technique to teach product knowledge to employees. True product knowledge isn't being able to recite a product sheet from memory. It's understanding products well enough to confidently talk about them with customers.

How to Make Product Knowledge Training Fun

Lemonade

The problem is we use this technique to teach product knowledge to employees. True product knowledge isn't being able to recite a product sheet from memory. It's understanding products well enough to confidently talk about them with customers. This requires a deeper understanding of the problems products solve and the benefits they offer to customers. The best way to do that is with game-based learning. Why Game-Based Learning (GBL)?

Agile Microlearning Explained

transformations lead to new solutions, advanced ideas, and increased productivity and profit. video game, gamification of learning is the process of using game. OttoLearn leverages three types of game mechanics—engagement. OttoLearn allows the trainer to provide custom.

Make Reading Accessible To All With Our Ebook Conversion Services

Magic EdTech

Magic has a great tool aptly named SmarTouch that allows authors, production engineers and publishing house to easily convert and export their content. . The interactive eBook creator (EPUB3 Converter) enables the customization of eBooks to suit their reading and learning style. . The standard print book is static, but when academic content is presented to children in the form of quizzes, snippets and games, they tend to retain it better.

Streamlining Your E-Learning Production Process for Efficiency—Q&A

E-learning Uncovered

Diane and I had the pleasure of sharing some ways we have streamlined our production process in last week’s “Best of DevLearn” Webinar presented by The eLearning Guild, which you can view here. During the session we talked about: The data types to capture and analyze about your production process. How to map out your production process at both a macro and micro level. How to create systems for effectively managing production.

Sales Funnels, Product Launches, and Paid Ads for Course Creators with Jennifer Tamborski

LifterLMS

Learn about sales funnels, product launches, and paid ads for course creators with Jennifer Tamborski in this episode of the LMScast podcast hosted by Chris Badgett of LifterLMS. You can offer a smaller mini-course that may have three days of material on your product, and the fourth day is spent wrapping up and upselling to your full course. Or you can instead go with a one-on-one call approach where you meet with clients live and figure out if your product is a good fit for them.

KARL KAPP – CRYSTAL BALLING WITH LEARNNOVATORS (PART 1)

Learnnovators

It comprises stimulating discussions with industry experts and product evangelists on emerging trends in the learning landscape. Learnnovators: What are the current trends in Game-based Learning and Gamification? I was recently at the Disney Institute and saw a fascinating onboarding program Disney does with a gamified environment, which is a lot more interesting, engaging and thoughtful than memorizing information about a company to learn its history from a PDF or online module.

LEARNNOVATORS PRESENTS SUCCESS STORY AT FOCUSON LEARNING 2016

Learnnovators

It is made up of byte-sized video tutorials and PDF-based Quick Reference Guides, and leverages the power of QR codes to provide support to learners in their moment of need. – A 56% improvement in productivity of the MTAB Service Center. Learnnovators helps clients address skill and performance gaps in their workforce by creating customized learning solutions that are aligned with their business goals. Chennai (India).

Introducing Tech Tuesday toolbox

Mike Taylor

So this is the maiden voyage for that idea and the game plan is to do this as a 2nd weekly post every Tuesday. Increase productivity by quickly navigating through your open tabs. A lightweight weekly planner to maintain your focus and boost productivity week over week.

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Training Reinforcement: An Insurance Policy for Your Training

Knowledge Guru

Sales reps fly in for the national sales meeting, learn about this year’s new products… and then return to their territories to keep doing things the same way they were before. What good is a support PDF if it is already out of date the moment you email it or paste the link in your LMS? Need learners to perform a skill or deliver a specific message to a customer without looking it up? Product knowledge Spaced Repetition training reinforcement

Brandon’s App of the Week – Make My Own Puzzles

Bottom-Line Performance

Whether it is an app to make you more productive, teach you something, or simply entertain you, we hope that you’ll enjoy learning about them! Instead the app provides you with the ability to export your puzzles as PDF, PNG, or JPG images that you can then print out or include as part of other material. Do you think your next training event would benefit from using an app like this one to create a customized puzzle with your content?

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Brandon's App of the Week – Make My Own Puzzles

Bottom-Line Performance

Whether it is an app to make you more productive, teach you something, or simply entertain you, we hope that you’ll enjoy learning about them! Instead the app provides you with the ability to export your puzzles as PDF, PNG, or JPG images that you can then print out or include as part of other material. Do you think your next training event would benefit from using an app like this one to create a customized puzzle with your content?

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8 eBook Conversion Tools Compatible with Multiple Formats

Kitaboo

Files stored on local drives in PDF or text formats could be lost if the system crashes. Cost of production is significantly lower than publishing printed books. Here are some popular reading devices and the eBook file formats that they support: Barnes and Noble’s Nook – ePUB and PDF. Kobo – ePUB, PDF, TXT, HTML, RTF, MOBI, CBR, CBZ. iBooks – ePUB and PDF. Inkbook – ePUB, PDF, TXT, HTML, RTF, MOBI, CHM, DOC, FB2.

Karl Kapp – Crystal Balling with Learnnovators (Part 1)

Learnnovators

It comprises stimulating discussions with industry experts and product evangelists on emerging trends in the learning landscape. Learnnovators: What are the current trends in Game-based Learning and Gamification? I was recently at the Disney Institute and saw a fascinating onboarding program Disney does with a gamified environment, which is a lot more interesting, engaging and thoughtful than memorizing information about a company to learn its history from a PDF or online module.

How to Make Onboarding Training Fun & Exciting for New Employees

Lemonade

Organizations have been stepping up their game when it comes to orientation, giving employees cool swag, team parties, and onboarding buddies — but the training part of the onboarding process is often forgotten. That’s why many organizations are turning to a game-based approach to onboarding training. Why Use Game-Based Training for Onboarding? The point of onboarding training is to quickly get new hires up-to-speed so they become productive faster.

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Our 10 Best Corporate Learning Articles of 2014

Bottom-Line Performance

Learning Solutions and Your Product Launch: The Secret to Success – White Paper. Oftentimes, that curriculum is in support of a product launch. In this white paper, VP of Learning Services Nancy Harkness shows how a blended curriculum is often a key ingredient to a successful product launch. 4 Ways Serious Games Link to Learning . Excellence in Customer Training: A Roche Case Study . How Do Serious Games Work in a Large Enterprise?

Best eLearning Resources of 2014

eLearning Brothers

If you happened to meet with us personally at an eLearning Conferences this year, you know that we released tons of great eLearning products in 2014: eLearning Stock. 3 Productivity Tips for Naming Files in Lectora. 6 Great Project Management Tools for Custom eLearning Development. How to Embed a PDF Viewer in Articulate Storyline. Free Edge Animate Game Template: Explorer Challenge. We can’t believe 2014 is coming to a close.

How to Make Onboarding Training Fun & Exciting for New Employees

Lemonade

Organizations have been stepping up their game when it comes to orientation, giving employees cool swag, team parties, and onboarding buddies — but the training part of the onboarding process is often forgotten. That’s why many organizations are turning to a game-based approach to onboarding training. Why Use Game-Based Training for Onboarding? The point of onboarding training is to quickly get new hires up-to-speed so they become productive faster.

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Unlocked Learning—how to evolve your learning content

Coassemble

These tools are designed to leverage templates from training experts to allow you to customize with relevant knowledge and then deliver to your team. Being able to rapidly create rich training content without eLearning and training experience is a game-changer. Ryan , Coassemble’s CEO heard that time and again from customers he consulted. Rather than creating individual pieces that need to mesh together, eLearning authoring tools use pre-made templates you can customize.

5 Employee Training Management Software that You Must Consider

Kitaboo

To boost your productivity. Invariably, enterprises are expected to train their employees regularly to upskill them, to boost productivity, to enrich them with knowledge, and 47 other things. When you are putting your employees inside training rooms, you are basically pulling them off the production floor. So, you could say that the hours spent in training rooms are essentially non-productive. You can literally customize everything.

Top 6 Corporate Learning Management Systems!

Your Training Edge

The ability to train customers in using your software or product itself, or to train franchise employees, is extremely valuable in this day and age. This will better help everyone have a grasp of what your product, service or brand is, and also what the main goal of your company is. You can display your PDF, PowerPoint or DOC files for the employees’ edification, as well as videos that directly speak to viewers.

LEARNNOVATORS WINS DEVLEARN 2015 HYPERDRIVE CONTEST FOR MOBILE PERFORMANCE SUPPORT SYSTEM

Learnnovators

It is made up of byte-sized video tutorials and PDF-based Quick Reference Guides, and leverages the power of QR codes to provide support to learners in their moment of need. – A 56% improvement in productivity of the MTAB Service Center. Sashi Sairaman, CEO – MTAB Engineers, “This has resulted in a qualitative improvement, where there’s been a feel-good factor in the company on productivity increase. The customer satisfaction rating has immensely increased.

Now Hiring: Summer Intern for BLP’s Learning Services Team

Bottom-Line Performance

Have you ever looked at a mobile app or game and said, “I could write that!”? You will work with a multimedia developer to design and write a mobile app or game that BLP can. be anything from a custom video to an e-learning program to a series of PowerPoint. Basic proficiency in Microsoft Office products. Knowledge of video, audio, or multimedia production a plus. View the official PDF Here. Can You Tell a Good Story?

How to Make Online Courses Engaging

LearnUpon

From PDF docs to video tutorials to webinars, you’ve got lots of options. If you’re wondering what makes a goal specific rather than generic, we suggest using Bloom’s taxonomy to identify them, but here’s a couple of examples of what your goals should and shouldn’t look like: Generic: We’d like our customer to be introduced to our product in this course. For customers using software, a friendly, supportive video could do the trick. .

Collaborative Learning in the Workplace

Docebo

Social media, and namely YouTube, have changed the game and made everyone more accessible. What all of these have in common is that they promote productivity through social and collaborative experiences. Documents, PDF’s, videos, etc. Related: How efficient Customer Training enables scalable, rapid growth for Appian. Let’s talk collabs — no, not your Nikes (but yeah, they’re probably pretty fresh).

The Best eBook Platforms for the Post-Readium Era

Kitaboo

As Readium becomes obsolete, these products based on Readium can be used as a substitute. You can customize and integrate all its functionalities into your platform of choice, as per your requirements. 6 Reasons You Should Go For ePUB over PDF. ePub vs PDF ? |

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2016 eLearning Hype Curve Predictions

Web Courseworks

Quick hits – sorting through recent entries in the Innovation Trigger bin: Gamification: Not serious games or games for learning, but “true gamification.” We think this one has a relatively clear path to the Plateau of Productivity. That use case is currently being handled by forcing learners to download PDF certificates and transcripts from system A and submit those files through webforms in system B, an egregious “manual” process that needs to go away.

What is User-Generated Content (UGC) and How Does it Function in Corporate E-Learning

Docebo

It creates a knowledge sharing based learning environment where consumers are offered a seat at the table and ultimately become more immersed in the output of content leveraging the product and service at their disposal. Customer Reviews: By now, you’ve probably purchased an item from Amazon. Successful marketing campaigns, for example, gain traction and velocity because of individual contributions so that businesses ultimately rely on the public to market their products for them.

An LMS for manufacturing will bring power to your workforce

Paradiso

From the implementation for onboarding of new company members, training to update their employees in innovative work methods or compliance training , to increases in productivity and training budget savings. The Learning Paths tool helps you deliver special training to each employee, increasing productivity and saving time and money for them and the company. Improvement in Productivity. We also customized and personalized the LMS to match their brand identity.

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eLearning Glossary: Definitions for the Most Commonly Used Terms

Association eLearning

For many, their first experience with eLearning was educational computer games delivered via CD Rom. Digitec, Instructional Designer, Jennifer Ritter wrote a blog about this recently explaining, “I now realize that I was raised with game-based learning. If a customer service agent has had to sit through dry lecture videos that were filmed ten years ago, which are now online, that may be their image of eLearning.”

10 free test maker tools

Ed App

Easy in-app branding and customization. Diverse question templates: multiple-choice (carousel, chat simulation, circle the answer, images), games (find-a-word, jeopardy, letter jumble, true or false), and more! Start Improving Customer Service. This program easily integrates with spreadsheets and other Google products, making data collection seamless and straightforward. . Assign students or employees self-paced game challenges. Export all tests to PDF or Word.

Micro-learning Tutorial: how to create micro-learning in under 1 hour

eLearningArt

Sales or product: (New product release/update). What’s the #1 problem you’re running into with selling the [PRODUCT]? What’s your best tip for addressing that with customers? What’s the single best thing you’ve been doing when communicating the [PRODUCT] with customers? You can ask just a single person, or, if you want to step up your game, ask a few people and then compile the responses into an “expert roundup.”. Body: Hi [customer service] team.

30 Awesome Remote Work Tools for Teams

The Training by Nelle Blog | Corporate Training and Consulting

That’s why I have compiled a list of top remote work tools based on the following categories: Knowledge Management Communication Project Management Productivity Cloud Storage The list is far from exhaustive, but it’s a great starting point for you and your team to manage everything from knowledge to communication. Slack Video Calls : Slack is great for improving your productivity and placing video calls. Great for customers and businesses of all sizes. Productivity.

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The What, Why & How Behind Compliance Training Online

learnWorlds

It exists to impose a series of key laws and practices that ensure the working environment is a safe, productive and creative place to be. It increases positive customer interactions and relationships. Customer Service. All of these skills constitute what I would like to call a ‘responsible’ and ‘productive employee’ and can help employees adhere to a persona that is more considerate of their professional development and advancing their lifelong learning skills.

How will new digital accessibility regulations impact the eLearning sector?

Learning Pool

eLearning professionals who understand the benefits of creating products and services which are accessible for everyone, including people with permanent, temporary or situational impairments, have long been disappointed by the lack of engagement with digital accessibility in the eLearning sector. So, what is the new legislation and why do many people believe that it is a ‘game-changer’ for the eLearning industry? Why the UK accessibility regulations are a ‘game-changer’.