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6 Steps To Align Corporate Learning Strategy With The Business Strategy

Infopro Learning

A corporate learning strategy is a plan outlined with a series of actions or tasks to be performed. It helps keep learning leaders on track with their corporate learning and development (L&D) programs. Why Should Organizations Align Corporate Learning Strategy with Business Goals? Determine Skill Gaps.

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Product Knowledge Training: What, Why and How?

Infopro Learning

A product’s quality combined with its usability significantly impacts customer satisfaction. Product knowledge training facilitates the ease-of-use aspect. This article will unpack what product knowledge training is, why it is important, and how to implement it. What is product knowledge training? Let’s begin.

Knowledge 221
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Insights in a Nutshell: Developing Highly Effective Customer Service Training Programs

Infopro Learning

Today on 90% of consumers consider customer service to be a factor they consider before deciding whether to do business with a company (1). This is one of the many reasons industry leaders are doing all that they can to strengthen the skills of their customer service teams. Phase 1 Identifying Customer Service Challenges.

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Leveraging Video-based Custom eLearning for Corporate Training

Infopro Learning

Including videos is a growing custom eLearning option in the corporate training programs due to its ability to improve employee learning experiences while helping L&D professionals overcome some of their top skill training challenges. Increases Engagement. Increases Interactivity.

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Coursera Launches Course Builder: Organizations Can Now Quickly Create and Launch Custom Courses at Scale

Coursera

We’re excited to launch Coursera Course Builder , an AI-assisted authoring tool that enables any business, government, or campus customer to easily and quickly produce custom private courses at scale. They can also tailor core learning resources for specific career levels and job roles.

Course 96
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Leveraging Product Knowledge and Best Practices with AI and LLMs

Instancy

Sales teams equipped with extensive product knowledge and a repertoire of best practices stand at the forefront of this transformation, poised to harness AI and LLMs to redefine the way they engage with customers, manage data, and drive sales. Prioritize solutions that offer customization and scalability to meet your specific needs.

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Mistakes in Ongoing Customer Training: Customer Ed Nugget 11

Talented Learning

Customer education doesn't stop with onboarding. It pays to invest in ongoing customer training. Learn which mistakes to avoid in this Customer Ed Nuggets episode

Custom 74