Docebo

OCTOBER 2, 2018

This free report, published in partnership with The 70:20:10 Institute, uncovers how performance support brings learning and working closer together. The demand for access and support for learning in the daily flow of work has led to increased focus on mobile learning solutions and ‘microlearning’.

Performance Support 137

Performance Support Support Performance Productivity 137

Paradiso

MARCH 7, 2024

With the ever-changing business world and the challenge of losing customers, companies understand the importance of teaching customers effectively. Providing training and support to customers is crucial for long-term success. Explore the latest trends in customer training LMS to enhance your skill and knowledge.

LMS 91

LMS Trends Custom Metrics 91

WhatFix

MAY 2, 2024

Back to Blog Digital Transformation , Employee Training & Development Field Service Support: How to Enable Your Technicians Published: May 2, 2024 Updated: May 10, 2024 Samantha Rohn Field service employees are the frontline ambassadors of service-based businesses, fulfilling customers’ needs and keeping business operations flowing.

Performance Support 52

Performance Support Services Support Compliance Training 52

IT Training Department Blog

NOVEMBER 9, 2023

The workplace is constantly evolving in every aspect, especially with technology. But the assumption should never be that employees come with all the technical skills they need no matter if they’re 18 or 45. Just because young kids grow up with technology prevalent doesn’t mean they know how to use company technology.

Digital 112

Digital Skills Blended Learning Custom eLearning Development 112

Docebo

JULY 4, 2019

Of these three factors, there is one that we have some level of control over and that’s the use of technology. For L&D to remain relevant, we need to develop new, business-focused and technology-enabled ways to support workers (and how they work) to deliver business results. The Impact of Learning Technology So Far.

Learning Technologies 161

Learning Technologies Performance Support Technology Docebo 161

Learning Pool

DECEMBER 11, 2023

Launching AI Conversations, a generative AI offering that allows employees to practice challenging workplace conversations, in October 2023, we’re proud to have placed in two categories at the Brandon Hall Excellence in Technology Awards. This collection focuses on managing the performance of a direct report.

Brandon Hall 114

Brandon Hall Conversation Technology Communities of Practice 114

IT Training Department Blog

OCTOBER 5, 2023

From implementing new technologies to streamlining processes, businesses are undergoing a significant shift known as digital transformation. However, with this transformation comes a lot of pressure on employees to acquire the necessary skills and knowledge to navigate these changes effectively.

Digital 95

Digital Companies Custom Help 95

Learning Pool

OCTOBER 13, 2023

Last year alone, they supported 110,000 people from the most underserved communities to lead better lives by championing diversity and guiding people into sustained education and employment. Topics include Cyber Security, Life Skills, Digital Leadership and Creativity and Entrepreneurship.

Cyber Security Training 102

Cyber Security Training Performance Support Project Social 102

MobileTrain

APRIL 11, 2024

This integration signifies a departure from traditional HR approaches, as businesses recognise the immense potential of AI to revolutionise talent management, recruitment, employee engagement, and performance optimisation. This surge signals significant transformations on the horizon for the Human Resources technology.

Integrate 52

Integrate Technology Predictions Performance Support 52

IT Training Department Blog

FEBRUARY 20, 2024

It was analog and basic with very basic technology involved. Technology is a big part of sales enablement, which means technical enablement and sales enablement cross paths quite a bit. Much of sales success lies in the proficiency of the sales team in technology. Things change. Sales isn’t so tech-free anymore.

Sales 76

Sales Teams Technology Training 76

Fly Plugins

MARCH 26, 2024

Technology Conclusion In today’s fast-paced business landscape, employee training plays a crucial role in the success of any enterprise. It not only helps improve productivity but also ensures compliance, enhances customer satisfaction, and fosters a culture of continuous learning. Agriculture 5. Logistics 6. Manufacturing 7.

LMS 177

LMS Learning Management System Enterprise Compliance Training 177

CLO Magazine

NOVEMBER 27, 2023

As employers look to support their employees and uplevel their skills, Fortune 1000 companies are finding training in virtual reality to be effective, efficient and most likely, more enjoyable than traditional e-learning programs. These soft skills also apply to the type of encounters that employees have every day.

Diversity Training 84

Diversity Training Scanning Skills Simulations 84

Avilar

FEBRUARY 6, 2024

Can employee skills assessments really help avoid a mis-hire? That means identifying someone who has the skills to do the work, the aptitude to continue to learn and grow, and values that align with your company’s mission and culture. What is a Skills Assessment? Refresh your skills-based job descriptions.

Assessment 86

Assessment Skills Help Diversity Training 86

Brilliant Teams

OCTOBER 4, 2023

Interactive and Immersive: Gamification in our Custom eLearning Solutions In the digital age, education and training have evolved significantly, with eLearning becoming an indispensable tool for imparting knowledge and skills. This is where gamification steps in as a transformative approach to custom eLearning solutions.

Custom eLearning Development 98

Custom eLearning Development Gamification Compliance Training Interactive 98

Instancy

JULY 11, 2023

This article explores how generative AI can transform online learning and performance support by harnessing a company’s proprietary knowledge. Enhancing Personalized Learning Generative AI offers new opportunities for online learning and performance support.

Performance Support 40

Performance Support Knowledge Online Learning Support 40

Appsembler

JUNE 28, 2023

In today’s competitive business landscape, employee training plays a crucial role in driving success and maintaining a skilled workforce. That’s where employee training software streamlines and enhances training processes, resulting in improved employee performance and overall organizational growth.

Authoring Tools 97

Authoring Tools Software Compliance Training Performance Support 97

CLO Magazine

MAY 20, 2021

They also do not have the resources to provide the one-on-one support needed to help new hires figure out how to apply training to actual work scenarios. Consequentially, new hires are activated before they are ready, increasing customer and employee frustration. This means employees are learning as they interact with your customers.

Performance Support 102

Performance Support Performance Simulations Exercise 102

HexaLearn

MARCH 12, 2024

It’s a collision of technology and education, where knowledge has no boundaries. The Rise Of AI And AI Tutors: A Conceptual Change Artificial Intelligence in education, with its ability to analyze massive data and perform real-time variations, is at the frontline of redefining traditional support systems.

Performance Support 52

Performance Support Education Support Virtual Classroom 52

MobileTrain

MARCH 31, 2024

However, one often overlooked aspect of efficiency is its impact on customer satisfaction. This article will explore the symbiotic relationship between efficient teams and improved customer satisfaction and how AI revolutionises this dynamic.

Case Study 52

Case Study Custom Internationalization Compliance Training 52

CLO Magazine

JUNE 26, 2023

While technical expertise remains important, professionals must also possess a range of power skills to thrive in their careers. This article delves into the significance of these new power skills and highlights the top competencies that professionals need to unlock their full potential. 2014; Hur et al.,

Skills 79

Skills Performance Support Diversity Training Culture 79

Chronus

MARCH 20, 2023

With the evolution of technologies such as artificial intelligence, the continued march of automation and the rise of the gig economy and remote work, businesses just need different skills than they did in the past. However, these essential skills are often hard to find within the workforce or being developed as we speak.

Mentoring 98

Mentoring Skills Social Networks LinkedIn 98

TIER1 Performance

JANUARY 18, 2024

Ensure that learning new technology makes a clinical team’s job easier, not harder. Not only does this innovative user-centric approach better support customers, but it also enables Philips to scale its clinical services in a more flexible way. What can a patient monitoring organization do in the face of this reality?

Custom 52

Custom Blended Learning Compliance Training Consulting 52

Paradiso

OCTOBER 30, 2023

Safety is a top priority in aviation, and with the ever-evolving technology and complex operations, continuous training is essential. There are more flights, complex technology, and different types of pilots. Enhance Training with Live and Recorded Videos: Practical skills are as vital as theoretical knowledge in aviation.

Association Learning Management System 91

Association Learning Management System LMS Association LMS Blended Learning 91

TIER1 Performance

FEBRUARY 16, 2024

How can data help inform decisions that support strategy activation? Based on the science of healthy and high-performing teams, these workshops helped Medstar leaders build on the “bright spots” of the leader and associate experience, as well as surface opportunities or challenges associated with patient experience data.

Performance Support 52

Performance Support Activities Support Strategy 52

Ed App

JANUARY 27, 2023

The type of service provided to customers can make the difference between whether a brand or organization succeeds or fails. The best customer service solutions train your employees to offer superstar services and allow you to measure their performances so you can do adjustments along the way. That’s exactly what EdApp does.

Customer Service 75

Customer Service Services Solution Custom 75

Coursera

JANUARY 5, 2023

I’m excited to introduce The Job Skills of 2023 report , which explores the fastest-growing digital and human skills on Coursera entering 2023. Global job skills trends in the report include: The fastest-growing skills are digital skills. The top ten overall fastest-growing skills are digital skills.

Job 111

Job Skills Micro-Learning Global 111

Wahoo Learning

AUGUST 10, 2023

Channel sales play a crucial role in reaching a wider customer base and driving revenue growth. Here, we will explore how to improve your channel sales performance by addressing common challenges businesses often encounter. These channel partners help reach target markets and provide local expertise, customer support and market reach.

Performance Support 77

Performance Support Sales Performance Solution 77

BrainCert

FEBRUARY 13, 2024

By incorporating gamified learning paths into your customer experience, you can unlock a powerful tool to drive engagement, boost loyalty, and ultimately, achieve your business goals. In this blog, we delve into the strategies and benefits of using gamified learning paths to boost customer engagement and enhance the learning experience.

Custom 52

Custom Gamification Diversity Training Games 52

Avilar

DECEMBER 1, 2021

As organizations grow and evolve, most leaders mature their policies, processes, and systems to adequately support the business at scale. As they do so, most will install or upgrade their performance management systems to help align employees’ performance with the company’s priorities, strategies, and goals.

Performance Support 96

Performance Support Performance Software Management 96

Learning Pool

JUNE 6, 2023

We’re delighted to have been named one of Training Industry’s ‘Top Custom Content Development Companies’ for 2023. Recognition as a ‘Top Custom Content Development Company’ is an improvement on our previous position as a ‘Custom Content Development Company to Watch’ which we have held for the previous two years.

Content Developer 80

Content Developer Blended Learning Companies Industry 80

Learning Pool

MARCH 7, 2023

Las Vegas, NV: The Silver award for ‘Customer Service Success – All Other Industries’ was presented to Learning Pool at the gala evening for the Stevie ® Awards for Sales and Customer Service 2023 at Caesars Palace on Friday 3rd March 2023.

Customer Service 90

Customer Service Services Custom Compliance Training 90

Play.ht

APRIL 15, 2024

Ever since I started working in AI, I’ve seen firsthand how conversational AI for customer service technology can transform the way we interact with customers. It’s fascinating to see how these tools are not just changing, but significantly improving the customer experience across various sectors.

Customer Service 40

Customer Service Conversation Services Custom 40

Learning Pool

NOVEMBER 17, 2023

We are delighted to have received the Gold Awards for ‘Learning Designer of the Year’ and ‘Learning Developer of the Year’ at the Learning Technologies Awards 2023. The Learning Technologies Awards are the industry’s most independent and sought-after awards.

Learning Technologies 64

Learning Technologies Technology Design Develop 64

Tesseract Learning

JULY 16, 2021

Artificial Intelligence (AI) technology has become essential in recent years. Most organizations across the globe are already using AI to improve the customer experience. In this blog, we will discuss five ways to use AI to support learning and training in 2021. Use AI for Better Performance Evaluation and Instant Feedback.

Performance Support 116

Performance Support Support Custom eLearning Development LMS 116

Instancy

FEBRUARY 26, 2024

Introduction: For decades, Learning Management Systems (LMS) have served as the backbone of corporate training and customer education. Let’s explore how LLMs are transforming both corporate training and customer education. Unveiling a New Era in Learning: LLMs are not simply language bots.

Blended Learning 52

Blended Learning Custom Education LMS 52

Acorn Labs

FEBRUARY 27, 2024

Performance reviews, performance appraisals, performance evaluations—they all fall under the ongoing process known as performance management. There's just one problem, though: Effective performance management is hard to do. What is performance management? Try to meet them next time, somehow.”

Performance Support 52

Performance Support Performance Metrics Management 52

Acorn Labs

FEBRUARY 27, 2024

Performance reviews, performance appraisals, performance evaluations—they all fall under the ongoing process known as performance management. There's just one problem, though: Effective performance management is hard to do. What is performance management? Try to meet them next time, somehow.”

Performance Support 52

Performance Support Performance Metrics Management 52