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Use Customer Service Training to Prepare for Problem Solving

Absorb LMS

Whatever the cause of frustration, customer-facing personnel must remain calm and polite as they resolve the customer’s problem. Targeted customer service training can build the skills needed to do so with finesse. Start with training in stress management, negotiation, communication and other soft skills.

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10 Customer Service Training Software

Ed App

We’ve compiled a list of customer service training software to give your teams the skills and knowledge to deliver the best customer experience to your customers. These software offer features that can help create and roll out training programs and track progress to check for learning outcomes.

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10 Customer service remote training activities

Ed App

Remote training is geared towards improving employee and team performance through training activities completed at their homes. Given our current climate in a post-COVID world, remote work and, in turn, remote training has become a decided mainstay. Here are 10 customer service remote training activities.

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10 Customer Service Coaching Tools

Ed App

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. Through such platforms, you can easily create and deliver training materials such as courses, quizzes, and dialogue simulations. Cost: Free.

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8 Skills to Include in Remote Employee Training

LearnDash

You’re building a training course for remote workers. However, with remote work a growing part of office cultures around the world, employers have to think about the training needs of their employees. Here are our top eight training needs for remote workforces in 2021. What skills should you include? Project management.

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Top 11 best Call Center Training Software Solutions for Employee Development

Paradiso

Effective training for call center agents is a vital investment for any call center. Agents often serve as customers’ first point of contact, making their training essential to meet customer expectations. Despite this, many organizations need to give agent training the attention it deserves.

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10 Tools to Improve Retail Customer Service

Ed App

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. With the ability to automate certain tasks and provide training and learning resources, they’re handy companions that will contribute to the success of your store. Cost: Available upon request.