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How to support and empower your customer support team

TalentLMS

Customer support teams are the unsung heroes of every business. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. In short, all it takes is for your customer support team to be continuously supported. But you can’t rely only on that.

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How to Improve Learning Outcomes With Performance Support

Dashe & Thomson

Given that the goal of instructional designers and training developers is to improve employee performance, it’s surprising that many continue to create blended learning programs with little or no reliance on performance support tools or systems. Build performance support into every blended learning effort.

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The REAL Sales Approach: Elevating Sales through Continuity

Infopro Learning

That means relying managers who do more than motivate; leaders equipped with the essential skills for success who will coach and reinforce these skills within their team As per findings from the Salesforce ‘State of Sales’ report , 53% of sales managers utilize coaching tools to train their team members.

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Workforce performance management: Transforming the dreaded performance review into a business contributor

CLO Magazine

The classic performance appraisal process has always been a much-debated system. Following a request to review to “fix” the performance management system, the head of a United Nations agency commented to us, “Our employees don’t like our performance management process, our managers hate it and our executives won’t support it.”

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Developing a Results Driven Curriculum

A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences. This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives.

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Free L&D webinars for February 2021

Limestone Learning

There are some gems, though, so it’s worth checking out and spending a strategic hour or two learning something new! PT: Skills Strategy: The Key to Employee Engagement (Free for ATD members) Providing your employees with fresh opportunities is good for them, and it’s good for your organization. The importance and power of skill data.

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From Good to Great: Enhancing Your Team’s Soft Skills for Success

Dynamic Pixel

The secret to unlocking your team’s full potential lies not just in technical expertise, but in another set of skills that are often overlooked – soft skills. Get ready to boost productivity, foster better communication, and achieve unprecedented success as we dive into the power of developing your team’s soft skills!

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