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How to support and empower your customer support team

TalentLMS

Customer support teams are the unsung heroes of every business. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. In short, all it takes is for your customer support team to be continuously supported. But you can’t rely only on that.

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Building a Learning and Performance Support Ecosystem (Steve Foreman) #elguild

Learning Visions

To enhance individuals and orgs by connecting people with a broad range of techs that drive performance. There''s formal training -- and then there''s all of the ways that we learn within the flow of work (performance support, collaboration, access to experts, knowledge management. with more on-demand training.

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Field Service Support: How to Enable Your Technicians

WhatFix

Back to Blog Digital Transformation , Employee Training & Development Field Service Support: How to Enable Your Technicians Published: May 2, 2024 Updated: May 10, 2024 Samantha Rohn Field service employees are the frontline ambassadors of service-based businesses, fulfilling customers’ needs and keeping business operations flowing.

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‘Learning literacy’ and the currency of a knowledge-based economy

CLO Magazine

Like company-matched retirement funds or any meaningful benefit, education benefits can provide support for recruiting and retention. And, as we will see, they can even directly impact sales and operational performance. If education is the great equalizer, these perks hold much promise for boosting social mobility and equity.

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12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.

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10 eLearning Trends That Will Go Big in 2023

learnWorlds

We’ll have to see what new elearning trends are introduced in learning and development during this time, how businesses will adapt to them by integrating and implementing them. In this article, we are not reminiscing about any of the obvious trends already present today. 5 Cohort-Based Learning. Table of contents.

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eLearning Trends To Watch Out For In 2021

Tesseract Learning

We will look at some key trends that will reshape the learning landscape in the coming year and beyond. While the pandemic has forced this disruption, it is essential to understand that this will become a growing trend in the coming years. Let us first look at technology trends to watch out for in 2021. Technology Trends.

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