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Changing the Selling Behavior of Your Customer Success Team?

Infopro Learning

Customer Support: Providing timely solutions to enhance the customer experience and reduce churn. Performance Monitoring: Tracking metrics to measure product effectiveness and identify improvements. One effective way to achieve this shift is by aligning performance metrics with customer success objectives.

Behavior 221
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How to Leverage Data Insights to Support Strategy Activation

TIER1 Performance

How can data help inform decisions that support strategy activation? We conducted three workshops with approximately 30 operational leaders across nine ambulatory care centers (including radiology operations​). Outside the workshops, we facilitated fieldwork and guiding sessions to help site leaders identify a key “moment” to redesign.

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6 Impactful Employee Resource Group Best Practices

Chronus

When companies follow employee resource group best practices they are signaling to employees that they can provide a support system for employees who share an identity, belief or issues. Buy-in from senior leaders While it’s important to let employee resource groups have autonomy, top-down leadership support is crucial.

Resources 110
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Mastering Remote Performance Management: Strategies for Success

KnowledgeCity

As the boundaries between the office and home continue to blur and remote work remains popular, organizations must navigate the unique challenges of managing employees’ performance in virtual settings. How can Human Resources (HR) departments and managers best support and lead their remote workers? What Is Performance Management?

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Developing a Results Driven Curriculum

A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences. This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives.

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A conversation on measurement and metrics (#ASTDLN)

Learning Visions

These are my notes from the final workshop session at ASTD Learn Now in. conversation on metrics and measurement. When we move to the world of performance support, we need to gather data to show that we make a difference to the organization to achieve its aims -- we need to measure competency and measure moments 3-5.

Metrics 157
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Instructional Design: Still Kicking! 

Learning Rebels

Performance Support: Performance tools that are readily accessible at the point of need and support the person after training is completed. And gathering helpful data extends well beyond the limitations of traditional LMS “butts in seats” metrics. Data-Driven Design and Learning Analytics: Data is KING!