Business Customer Service Quality Sales Blog 
Infopro Learning
OCTOBER 28, 2021
Investing in customer service training is one of the best ways to increase customer retention and upscale customer satisfaction. But why are customer service training programs essential, and how can they benefit your business? Importance of Effective Customer Service Training.
Dashe & Thomson
APRIL 17, 2011
But it should communicate a link between quality, process improvement, and action. Kirkpatrick says new knowledge and skills don’t translate to actual business value unless they are transferred to new on-the-job behavior. This is no longer just evaluating whether you like the course. Level 3: Behavior.
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Dashe & Thomson
MARCH 15, 2011
The KEC includes: The purpose of the evaluation The evaluation methodology and why it was selected The program demographics and resources The criteria for determining the program quality. Download the whitepaper » Blog this! Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Properly d. Properly d.
Dashe & Thomson
APRIL 21, 2011
You may not show it outwardly, but you feel angry, put upon, depressed…and you are pretty much worthless to do any quality work for the rest of the day. Workers suddenly have the power to choose what they want to focus on, what they are passionate about (within the limits of the business of course).
Dashe & Thomson
APRIL 6, 2011
Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The Sound of Silence by Jim on April 7, 2011 in eLearning At what point does narration really add anything to an eLearning module, and at what point is it simply being added because “it’s what’s expected?” Liam McCoy: Thanks for this.
Dashe & Thomson
FEBRUARY 9, 2011
From the business perspective, however, networking isn’t only helpful, it is mandatory. Business networking not only brings new business and new talent, but it supports collaboration – whether it’s collaborating with internal team members or making connections outside of the organization. Download the whitepaper » Blog this!
Dashe & Thomson
FEBRUARY 10, 2011
Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Not Everyone is a Social Customer by Paul on February 11, 2011 in Development Tools , customer service , social learning A couple weeks ago I wrote a blog about the need to train your clients on the various methods of…training.
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