Customer Experience Key to Product Design
MAY 11, 2016
And, like the exhilaration one gets when the powered-vehicle vrooms, so too is the feel of tailoring service to meet the preferences of travelling customers across 420-plus locations in iconic travel destinations…. Can the daily experience of millions of customers be captured in a virtual delightful format? Let’s start by presuming that your social learning flight has taken off.
Why Product Managers Should Include Training in Their Launch Plan
OCTOBER 25, 2016
And then there’s the really bad surprise when you’re a product manager and you find out your company’s sales reps are misrepresenting the product you so carefully developed! When sales reps don’t have the knowledge and skills they need to sell your new products, all the time and money you spent goes down the drain. Product Launch Training Template.
A Brilliant PowerPoint Tip for Enhanced Custom Graphics
MARCH 8, 2017
Illustrator files can be exported out and then imported into PowerPoint, giving you the ability to create enhanced custom graphics. OpenOffice is basically a free version of office productivity suite, so it will come as no cost to you. And now all the objects and shapes are ready for you to edit and customize to your brand and needs. Luckily, you don’t have to!
How Can a Customer Service eLearning Course Improve Sales?
FEBRUARY 24, 2017
Good customer service is the key to any great business. Customers need to know that a company has their best interests at heart before continuing use of the companies goods and services. Or do they show a legitimate interest in the human beings purchasing their product, willing to engage with them on a personal level and give assistance if that product fails?
Seven Simple Secrets to Off-the-Shelf Course Success
Off-the-shelf (OTS) courseware is a growing market attracting both customers and venture. It also creates a common language across the organization, and it improves on-the- job performance—all at a cost more reasonable than custom elearning. The final product shows a direct link between the training and the goals of the. most of otherwise expired custom training.
Ten Steps to a Successful Product Launch Training Implementation
FEBRUARY 17, 2015
We often support clients with complex products to bring to market. The training that supports these product launches is always a multi-faceted collection of learning solutions that must meet the needs of several different learner groups. For product launch training to drive desired knowledge and skills acquisition, it must be carefully designed and implemented.
A Trainer's Perspective on Making Corporate Training More Productive
FEBRUARY 28, 2017
We would explore the first-hand experience of a customer (Name Confidential) on how she made training more interesting for her organization’s employees. For the sake of remembrance, let’s call this customer Miss T. So these were some interesting strategies that Miss T employs for making training a little less boring and a lot more productive. For quite some time now, we have been focusing on how to make corporate training better. In a recent blog post , we spoke about making compliance training fun. Why T? Me: How important is compliance training within your organization ?
Your Product Launch Training Questions Answered
MARCH 31, 2015
A few weeks ago, several hundred people joined Leanne Batchelder and myself for a webinar on product launch training. Hosted through Training Magazine Network, the session is called Learning Solutions and Your Product Launch: How a Curriculum Drives Success. Clearly, product launch training is a high-priority issue in many organizations. What about customer training?
3 ways Custom Elearning can Improve Retail Sales Training
APRIL 5, 2016
Their sales skills are built around a deep knowledge of product and service offerings. It’s this understanding that transforms retail sales roles from simply selling products, to providing transformational customer experiences. Without proper product and service training, creating transformational customer experiences is much more difficult – if not impossible.
4 Ways to Close the Learning-Doing Gap for Front-Line Managers [GUIDE]
companies to build their own custom solutions”. retention, productivity, and employee engagement. customer service and innovation. FOUR WAYS TO CLOSE THE. LEARNING-DOING GAP FOR. FRONT-LINE MANAGERS 4FOREWORD We’re in business to help organizations. achieve their goals by making sure their. employees have the knowledge and skills. they need to succeed. Our experience. managers.
Excellence in Customer Training: A Roche Case Study
JUNE 4, 2014
In markets where the products being sold are highly complex, customer training is essential to help make the sale and retain customers. Teaching someone how to use your product effectively is at near parity with the quality of the product itself! That’s why a huge component of a large product launch is often a refreshed approach to customer training.
Once Is Not Enough: How to Playtest Custom Learning Games
JULY 30, 2015
Version 3: We’re getting closer to the final product. Learning Design Learning Games serious games custom games game design learning game designI believe playtesting is a crucial, and often overlooked, part of learning game design. It takes multiple iterations to determine the right combination of game mechanics and game elements for your target learners. Gameplay was competitive.
Instructional Designers and Product Managers – Traversing The Common Trail
AUGUST 14, 2015
I have been working as a Product Manager with Raptivity for the last 5 years. My favourite moments of this journey have been whenever I have talked to any of our customers and seen how they used Raptivity, how they visualized the product to be used, how they mapped hundreds of Raptivity interactions into various phases of eLearning course development and so on.
6 Tips To Improve Customer Service With Online Training
MAY 13, 2016
How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Use branching scenarios to improve customer interactions. Keep them up-to-date with products and services.
Learning Insights Guide 2017: Progress with Purpose
new product, how to use it and how. can see what happens with customers. be more productively spent researching. drive productivity, growth and innovation. Learning Insights 2017 1 Learning Insights 2017 Progress with purpose Learning Insights 2017 2 “WE’RE LOOKING TO CLOSE THE. GAP BETWEEN LEARNING AND. PERFORMANCE – BETWEEN. KNOWING AND DOING. IT’S ABOUT. learning to.
Why Choose a Customized Training Course?
FEBRUARY 1, 2016
Creating high impact and engaging customized training courses that seamlessly align an organization’s learning and performance goals with its business objectives is not a luxury but a necessity in today’s business world. Off-the-shelf courses vs. customized training courses. With customized training courses, you can be sure that you get much more than you pay for.
Better Productivity with Raptivity: A Story of Customer Centricity
Vikas Joshi on Interactive Learning
OCTOBER 3, 2011
It is no different with product design. You design products in a flash of inspiration, and keep making them better by listening to your customers. release is full of productivity features that are based on ideas that come straight from the trenches. Raptivity now shows helpful information such as recommended image size, sound bit rate, video format, size, frame rate etc alongside the customization window. The new version of Raptivity provides that too - in the customization screen. When Yehudi Menuhin was asked: "What has music taught you?"
Designing a Product Launch Curriculum
SEPTEMBER 2, 2014
This is an excerpt from Nancy Harkness’ new white paper, Learning Solutions and Your Product Launch: The Secret to Success. Here is a section on designing product launch curriculums: Designing the curriculum. Every launch curriculum is different, and has different needs based on what learners currently know, what the product is, etc. Prelaunch training. Launch meeting. Tools.
Why our customers love customer success
JUNE 30, 2016
Customer success is a relatively new trend in the software industry. Carrie Weitzel, our amazing customer success manager, joined a little over one year ago. In that year, Carrie has built a growing team that’s at the heart of customer experience at LearnUpon. Although everyone in the company contributes to customer success, Carrie’s team guides us at every step along the way.
The Client’s Critical Role in Custom Elearning Development
The Learning Dispatch
JULY 18, 2016
Recently I was asked about common issues for our clients to be aware of when contracting for custom elearning. After all, our goal at Microassist is to provide our clients with a final, custom-built online training product that gets people to learn in a new, engaging, and all-around satisfying format that enables learners to acquire a new skill and perform at a higher level.
Think like a product manager
Spark Your Interest
FEBRUARY 10, 2016
Instructional designers create instructional or training products. Whether we like it or not, product design and product management is our industrial cousin. So, if you agree, here five lessons we could learn from our product cousins: Your instructional product should solve a problem. Build a minimum viable instructional product. Customer journey.
How To Customize Camtasia Conversation Scenarios in 5 Minutes
SEPTEMBER 6, 2016
Customizing them is easy. You can have a fully functional and customized scenario set up and ready to be used in only five minutes. The post How To Customize Camtasia Conversation Scenarios in 5 Minutes appeared first on eLearning Brothers. These can be very useful in showing all kinds of situations, one of which was explained on a recent webinar.
Does Your Custom E-learning Vendor Cater to Your Product Sales Training Needs?
AUGUST 28, 2016
Finding an eLearning vendor who can take care of your product training needs is a task in itself, because when you begin to explore the eLearning market, you will find dozens who will claim to know just what you need, but just a handful really know what you need and how to deliver it. First, let’s identify what I mean by Product Sales Training. eLearning Design Custom E-learning
Product Review: Totara
OCTOBER 9, 2012
Blog – This was on the trial and for a nice product like this – it should be removed for the trial. While that makes sense, what hurts the product is the overkill of information. Custom Themes. I know Totara is going to say that the product is built on open source and the folks who are buying it know the technical aspects/Moodle and thus this isn’t an issue.
How to Navigate Difficult Internal and External eLearning Customers
FEBRUARY 24, 2016
So what do you need in order to address this lack of understanding from difficult eLearning customers? Another way to help your customers and clients understand what you do is by illustrating your design process using something that’s familiar to them. While it can be frustrating to negotiate with difficult eLearning customers, it’s part of the job. Education. Illustration.
Do we need product evangelists for each product/service?
JULY 1, 2015
In the last few years markets have become more competitive as product lifecycle is reducing and go to market timing is becoming more and more important. But the real factor that makes marketing more complex is that products and services are becoming more technological and therefore complex and so they require more knowledge to be used. The potential customer (in both the B2B and B2C markets) needs to be familiar with the product in advance: they have to know it BEFORE they buy it. Knowing a product before purchase is related to market education. Conclusion.
Product Review – Adobe Captivate Prime LMS
AUGUST 27, 2015
What is worse is that clients/customers who see high course completion actually believe that the learner is truly comprehending the information. The Reports use an X and Y axis thing and the custom reports are not really ad-hoc, rather they are “select” one canned report vs another canned report. Let’s Go to the Tape. Great. Skills map on home learner page. Badges.
The Golden Age of Customer Feedback
SEPTEMBER 17, 2015
Engaging customers from the beginning to the end of the product development cycle is critical for the acceptance of products, both with current and future clients. Not engaging customers results in a “failure-to-launch” scenario, which benefits nobody. When completed, messages, images, even audio & video recordings can provide valuable product input.
Skillsoft Rolls Out New E-learning Products
FEBRUARY 13, 2017
The platform also includes customized curated channels that can be adapted to learner’s specific needs based upon a self-assessment. Skillsoft has kicked off 2017 with a new learning platform as well as new content to expand and deepen its engagement of corporate learners. Since its start, Skillsoft has been defined by its cloud-based learning delivery, Purakayastha said.
Raptivity Celebrates 10 Glorious Years of Customer Success!
MAY 4, 2016
Raptivity, a finely crafted interactivity builder that offers a rich collection of 190+ templates for creating eLearning interactions completes ten years of customer success. In April 2006, Harbinger Knowledge Products launched Raptivity in the eLearning sector with an aim to simplify and engage learners through interactivity for better learning outcomes.
Gooooooooooals! How to Set Them and Keep Them: A Custom eLearning Bridge Course
FEBRUARY 2, 2017
Continuing our exploration of pre-made custom eLearning courses for the Bridge LMS , today we’re taking a look at “Goal Setting and Achieving,” a crash course in effective goals, personal organization, and time management. But that’s exactly where a lot of people get tripped up when trying to be more productive. goals: S pecific. M easurable. A chievable.
How does customizing of learning help to improve competencies?
NOVEMBER 13, 2015
What do conglomerates with highly complex product lines do to keep people charged on gaining skills? What does a multi-national company with years of hard-built reputation do, especially when it is aggressively entering newer markets , expanding and adding newer products or lines to its already overflowing basket of products? Are there ways to simplify complex procedures?Businesses
Turn Your Product Knowledge Training into a “Hero’s Journey”
APRIL 28, 2015
Teaching call center employees how to follow a critical procedure or pushing product information to sales reps in an exciting way is not a simple task. That’s why when you are looking for a way to motivate employees to follow a process or learn about a new product, creating a “Hero’s Journey” for them to follow is a great place to start. Start With a Challenge.
How Protect-A-Bed Uses Knowledge Guru for Better Product Training
AUGUST 13, 2014
Our customers frequently use Knowledge Guru to train sales reps and other employees on product knowledge. The spaced repetition, feedback loops, and detailed reporting all contribute to a more effective solution when it comes to getting your employees to learn and remember facts about your product. Case Studies Testimonials case study customers testimonial
How to Educate Your Customers
FEBRUARY 9, 2015
Have you come up with an exciting new idea for a product or service? The reason might be that your potential customers are not completely aware of the life-changing benefits of what you have to offer. There are thousands of new products being launched annually, with a failure rate of nearly 85% to 95%. Showing them the optimal ways to derive value from your product.
How to Integrate Product Knowledge Into Your Launch Curriculum
FEBRUARY 24, 2015
Your company’s new product is about to launch and it’s time for the launch event. Reps are flown in from all over the country, or the world, to learn about the new product they will be selling. Most importantly, will your reps be ready to effectively sell that new product after a day of information sharing? Our Product launch framework. It’s here!