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10 Customer Service Coaching Tools

Ed App

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. SCORM-compliant authoring tool .

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eLearning Glossary: Definitions for the Most Commonly Used Terms

Association eLearning

If you’re new to eLearning or online training, it can seem like you’re wading through alphabet soup with all the various anagrams and terminology used in this industry. Grab a spoon, and let’s dig in to the soup, with this eLearning glossary. That’s where my brain goes when I hear “eLearning,” and I have fond memories of it.

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Does synchronous training fit the modern workplace?

TalentLMS

With self-paced training starting to slump, could synchronous training (self-paced learning’s antithesis) be making a comeback? In this post, we ask: “ What is synchronous training? ” and explore if it still has a place in the thriving world of eLearning. What is synchronous training? Let’s take a look.

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The Power of Your Network | Social Learning Blog

Dashe & Thomson

What are your favorite tips and tools? Some of my photography can be seen in local art galleries and online through National Geographic image stock. Enjoy people; embrace life! Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d. Properly d.

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Why Companies Should Spend More on Social Learning | Social.

Dashe & Thomson

Wikis are an easy place to start the promotion of collaborative learning spaces, and clients seem to be willing and able to accept this informal tool into their everyday lives. In the article she gives some scary statistics: Our recent study showed that 30 percent of US companies spent money on informal learning tools or services in 2010.

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Not Everyone is a Social Customer | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Not Everyone is a Social Customer by Paul on February 11, 2011 in Development Tools , customer service , social learning A couple weeks ago I wrote a blog about the need to train your clients on the various methods of…training.

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How Social Networks Can Harness the Power of Weak Ties | Social.

Dashe & Thomson

The power of tools like Facebook, LinkedIn, and Yammer, are pretty astounding. These tools give us a way to connect with people faster and more easily than ever before. The real challenge, and value, is to find tools and processes that help people connect and think “outside the cluster.&# Ive been looking for some ammo t.