Jay Cross

JUNE 17, 2010

The ‘Learning Knights’ of Bell Telephone in the Op/Ed section of today’s New York Time is a case study of Push learning vs Pull learning. I fear the training community is on the wrong side of these questions. You can’t measure discovery learning with an LMS but that doesn’t mean it’s unimportant.

Case Study 53

Case Study Streaming Compliance Training Specialist 53

Jay Cross

JANUARY 28, 2011

Many eyed big savings from eliminating instructors entirely. (“Blended learning&# was the rationalization used by companies that found out that people-less training does not work.) Everyone extolled the value of slashing travel and classroom real estate cost.

Social Networks 66

Social Networks Jive Blended Learning Diigo 66

Jay Cross

JUNE 21, 2012

Our dream of personalized, modular, always-on learning was dashed. eLearning, no matter how feeble, enabled training departments to check the boxes that they’d reduced costs and still covered the important topics. Some LMS vendors tell me they are measuring informal learning. The bad crowded out the good.

Informal Learning 81

Informal Learning Informal Metrics vendor 81

Jay Cross

JULY 1, 2008

You will find that: Internet Time Group does not purchase training programs, learning management systems, or advice. I have written several books on the subject. My work is close to being an open book. Read it before we talk. Internet Time Group is not interested in paying to attend your event.

Privacy 36

Privacy Internet Learning Management System LMS 36

Jay Cross

FEBRUARY 21, 2012

Last year I decided to drop out of most training conferences in favor of small gatherings focused on working smarter and innovation. The upside is that I’ve managed to sidestep bullshit discussions of ADDIE, learning styles, competency frameworks, and LMS minutiae. I’m looking forward to this event.

Enterprise 53

Enterprise CLO Instructional Design ADDIE 53

Jay Cross

OCTOBER 6, 2011

Social Learning is NOT a new training trend - Jane Hart , September 25, 2011. The 2020 Workforce and the LMS Disconnect - Dawn of Learning , September 16, 2011. Tim Spalding on what libraries can learn from LibraryThing - David Weinberger , September 23, 2011.

Social Networks 59

Social Networks Social Network Diversity Training Cognitive 59

Jay Cross

JULY 4, 2009

Articles: Get Out of the Training Business. Next week, we will close the training department. We are shifting our focus from training to performance. I’m changing my title from VP of training to VP of core capabilities. The measure of our contributions will be results, not training measures.

Social Networks 36

Social Networks Friendfeed Social Network Wiki 36

Jay Cross

SEPTEMBER 23, 2012

Social networks empower workers to engage in self-determined “pull” learning. People learn their jobs while doing their jobs. They learn more in the coffeeroom that in the classroom. Some training departments see this as learning being out of control; workers flock to it for the same reason.

Social Networks 79

Social Networks Social Network Network Social 79

Jay Cross

MARCH 2, 2011

This is often insufficient, because learning initiatives are never isolated acts. Sure, we had sales training on the new product, but we also had a publicity campaign, the product was better than the competition’s, and everyone was enthusiastic. How can we isolate the impact of the learning? Did the needle move or not?

Big Question 64

Big Question Assessment Pipes Examples 64

Jay Cross

NOVEMBER 14, 2009

hybrid of these models that embrace technology and promote learning. Come explore the latest examples of mobile gaming, like Google’s Foundations of Leadership Training game, and others. Seventy to ninety percent of what we learn is learned informally. But how do we facilitate informal learning in the workplace?

Job 44

Job Blended Learning Authoring Tools Case Study 44

Jay Cross

DECEMBER 26, 2008

People learn to do their work in small chunks: a tip from a pal, an “ah-ha moment&# after trying something new, a factoid from Wikipedia or Google, a glimpse of someone doing something well, or a story told over lunch. But training departments rely on offering workshops and courses, and CLOs fixate on “learning management systems.&#

Social Networks 36

Social Networks CLO Mash-up Mashups 36

Jay Cross

JULY 2, 2012

My two recent Learning in the Workplace surveys showed that ( a ) people consider that informal learning is much more important, if not essential, to them than training, and ( b ) that they learn informally on a much more regular (if not continuous) basis than they learn formally. 1 – Course hurdle.

Doc 60

Doc Enterprise 2.0 Social Media Yammer 60