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Performance Support – Your GPS for Work

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Performance Support- Your GPS for Work. What is Performance Support? Performance Support is defined as guiding or training your employees in the moment they are doing work. Performance Support can take many forms. Benefits of Performance Support. It’s my first day of work at my first office job.

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Training LOVES Performance Support & Performance Support LOVES Training

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In September I attended the eLearning Guild’s new conference, Performance Support Symposium. Ontuitive’s Bob Mosher kicked it off with a mighty bang, offering the jaw-dropping suggestion that we cast off training in favor of performance support.

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Employee Training Across Generations

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We cannot blame a generation for failing to fit their decades of life experience around our training paradigms. Below we will focus on three areas where companies can refocus their traditional training apparatus to suit their employees. This is a generation that was raised on YouTube as their primary source of training.

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Performance Support & Training

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In September I attended the eLearning Guild’s new conference, Performance Support Symposium. Ontuitive’s Bob Mosher kicked it off with a mighty bang, offering the jaw-dropping suggestion that we cast off training in favor of performance support.

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Performance Support: Hiding in Plain Sight in Life, but Not So Much in the Training World

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Performance support. Performance support again. On each cup is a simple checklist job aid, completed when the order is made that tells the barista how to make the drink. I had always been confounded when completing my tax retun.

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How does a Digital Adoption Platform Help Customer Support?

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The attrition rate for customer care teams also increased by nearly 50%in 2021, causing inconsistent performance. The training and resources the customer service team rec eives on a daily basis will show in the quality of service delivered. Companies are recognizing the issues and taking action.

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Moving from Training to Performance Support

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