Why Is It Important to Know What Learners are Thinking and Feeling?
Innovative Learning Group
FEBRUARY 2, 2021
Using Empathy to Create Impactful Learning. At the end of 2020, a colleague and I were recapping the year’s experiences and the abrupt shift that had to occur in learning for many companies. In particular, we’d both noticed how often the word “empathy” had come up in client conversations, and in industry articles, blogs, and podcasts. Empathy seemed to be the focus of leadership, human resources, and teams.