Mark Oehlert

NOVEMBER 12, 2007

e-Clippings (Learning As Art) Home Archives Subscribe About My Social Networks « DevLearn 2007 Update | Main | More DevLearn 2007 Notes: The Great ILS Challenge Results » November 12, 2007 Zone Alarm Listen UP!! This is NOT Customer Service! November 12, 2007 in Arrghh!!!

Customer Service 36

Customer Service Social Bookmarking Services Custom 36

SHIFT eLearning

MARCH 11, 2014

If you are not yet using mobile learning in your organization, the following four benefits will show you how many opportunities to grow, boost productivity, and improve your revenue you are missing out on. mLearning may apply to every type of learning from product and sales training to marketing, IT, and organizational compliance.

Mobile Learning 110

Mobile Learning Mobile Adoption Adopt 110

Performance Learning Productivity

NOVEMBER 24, 2014

In firms where training is mandatory or emphasizes the threat of lawsuits, training actually has negative effects on management diversity” Dobbin, Kalev, and Kelly Diversity Management in Corporate America 2007, Vol. Customer-facing departments, for example, will regularly collect CSAT (Customer Satisfaction) data.

Metrics 186

Metrics Personal Personalization Diversity Training 186

CLO Magazine

JANUARY 4, 2013

Learn how Petco leaders fought to win back market share by delivering a consistent customer experience at each of the company’s 1,100 stores. SNAPSHOT : From 2005 to 2007, Petco, a national pet specialty retailer, saw its market position slip as competition grew from big box retailers and boutique stores.

Leadership 84

Leadership Strategy Association Module 84

CLO Magazine

FEBRUARY 13, 2017

in 2007, when the home sourcing movement emerged, and leaders were trying to figure out how to hire and train call center agents who worked off-site. Nguyen said the retail reality is this: Products across competitors are virtually the same; pricing is transparent, thanks to the web, and so is product information.

Association Learning Management System 54

Association Learning Management System Diversity Training Metrics Reputation 54

Trivantis

MAY 2, 2012

Content Creation Services. Custom Development Services. Custom Content Creation. Live Product Demonstrations. Customer Support. Product User Guides. She also has presented for the LOMA Training & Management Development and Customer Service committees and the New England Lectora Users Group.

Lectora 40

Lectora Conference CourseMill Authoring Tools 40

CLO Magazine

APRIL 8, 2014

has a pronounced focus on customer service, and five values — safety, caring, integrity, fun and passion — form the backbone of its culture. JetBlue lives this culture by empowering its staff to independently make decisions that demonstrate its core values and consider the customer in all business decisions.

Culture 58

Culture Change Behavior CLO 58

Marcia Conner

SEPTEMBER 30, 2013

When I lead education at PeopleSoft a gazillion years ago, I shared with the head of all customer-facing services a copy of Training Magazine ‘s annual numbers issue, published each November (now their November/December issue ). training expenditures—including payroll and spending on external products and services—fell 6.5

Blended Learning 103

Blended Learning ASTD Budget PeopleSoft 103

CLO Magazine

DECEMBER 5, 2016

Potential results may include measures of employee retention, sales, revenue growth, customer satisfaction or cost reduction, among others. Employees are more self-aware and able to solve problems, customer feedback has been positive, contracts have been extended and project delay times decreased. DIVISION 1. Alice Keefe. Ericsson Inc.

Business 32

Business Diversity Training Mentoring Sales 32

CLO Magazine

MAY 24, 2017

Engagement: Engaged employees are more productive, produce better quality work, work more safely, are more efficient, deliver better customer service, and are more likely to stay with the organization. From 2012-2015, boards chose outsiders in 22 percent of planned turnovers, up from 14 percent in 2004-2007.

CLO 63

CLO Culture Global Metrics 63

CLO Magazine

MAY 9, 2013

Learning leaders have found that integrating gaming elements into development offerings can increase productivity, employee engagement and retention, and promote innovation. ” For example, in 2007, IBM created a business process management (BPM) simulation game called Innov8. Gamification boosts achievement across the board.

Gamification 85

Gamification Metrics Player Games 85

Everwise

AUGUST 23, 2016

SAM opened a new 155,000-square-foot downtown facility in 1991 and then significantly expanded that building in 2007. SAM trains their customer-facing staff using a method with a unique origin : Pike Place Market, which happens to be just down the street from the SAM headquarters. Learn from Local Resources. Activate Core Values.

Culture 32

Culture Lesson Trust Diversity Training 32

Learning Visions

MAY 20, 2009

I see a listing of products and tools. No service companies. Clearly says something about the state of the fragmented eLearning market -- mostly small shops providing services or companies doing it in-house using all of the aforementioned tools. No eLearning development houses. How did they chose a company? 8:53 AM Anol said.

Brandon Hall 100

Brandon Hall Corporate eLearning eLearning Consultant Moodle 100

LifterLMS

AUGUST 10, 2020

We dive into what course creators can learn about building an education product from WooCommerce and Jilt software product leader Beka Rice in this LMScast hosted by Chris Badgett of LifterLMS. And from there she became interested in the development of products for WordPress. She’s Head of Product at SkyVerge and Jilt.

Productivity 81

Productivity Product Software Course 81

eLearning 24-7

FEBRUARY 28, 2013

Anyway, not sure how that played out when they had some clients who moved from Absorb to SmartLab and then ended up going back to Absorb – not an ideal customer service move IMO. On the home page the product is able to recommend courses based on what courses have been started and completed – per user.

SharePoint 95

SharePoint LMS vendor iPad 95

learnWorlds

MARCH 30, 2022

Since the outbreak of the global pandemic, customer education has become a hot topic of discussion, and for a good reason. Recent research findings collected by Intellum (2019), present the importance and highlight the effectiveness of customer education on a wider spectrum. percent increase in customer retention.

Expert 52

Expert Custom Education Summary 52

Tony Karrer

MARCH 3, 2008

There were about 7 examples mentioned including Intuit using a Wiki-like system for customers to ask questions/get advice around taxes, using a group blog with students prior to a formal learning event, the US Army's use of collaboration tools to share best practices in Iraq, and several others. 20,000 wikis with more than 100,000 users.

Wiki 105

Wiki Web Social Networks Authoring Tools 105

Lemonade

JULY 3, 2019

Whether you’re running product training for your sales team, your customer service representatives, or even to help increase digital adoption rates , there are some proven psychological techniques you can use to improve the efficacy of your program. Let’s get started. ” — Henry Roediger.

Productivity 40

Productivity Product Cognitive Training 40

Lemonade

FEBRUARY 11, 2019

Whether you’re running product training for your sales team, your customer service representatives, or even to help increase digital adoption rates , there are some proven psychological techniques you can use to improve the efficacy of your program. Let’s get started. ” — Henry Roediger.

Productivity 40

Productivity Product Cognitive Training 40

Lemonade

JULY 3, 2019

Whether you’re running product training for your sales team, your customer service representatives, or even to help increase digital adoption rates , there are some proven psychological techniques you can use to improve the efficacy of your program. Let’s get started. ” — Henry Roediger.

Productivity 40

Productivity Product Cognitive Training 40

eLearning Brothers

OCTOBER 12, 2017

In properly developing those human assets, companies seek long-term success through increased productivity, improved longevity, and other benefits. About your presenter: John Blackmon, the chief technology officer of Trivantis, is responsible for all aspects of development and strategy for the company’s eLearning products.

Compliance Training 116

Compliance Training Blended Learning DevLearn Authoring Tools 116

LifterLMS

JUNE 8, 2020

Both Vito and Chris started out in the WordPress space as freelancers and have since moved on to the product entrepreneur side of the space. Chris also shares his story of how in 2007 he started blogging in his niche around outdoor leadership in Alaska. We’re product people. I’ve got LMS software.

Website 84

Website Communication LMS Effectiveness 84

LifterLMS

NOVEMBER 25, 2022

Based on that user activity, you can send a customized email or a notification to that cohort by triggering it internally. At some point it got harder and harder to develop this product. Talking about where your visitors are coming from, YouTube has been the biggest channel for Measure School to generate more leads.

Google 52

Google Analytics Track Expert 52

LifterLMS

OCTOBER 15, 2020

I’m a great user, and I’m good at the strategy of implementing the use of the product, but when I watch some of the other guys that jump on, Jonathan and the other guys, they have a much firmer grasp of the coding and stuff. I don’t want to talk bad about product. Chris Badgett: Well, a lot of people don’t know.

Companies 55

Companies Blended Learning Course Authoring Tools 55

Learning Visions

JUNE 26, 2009

Why do companies continue to pay huge dollars for products that are now being offered for free? Web conferencing services like DimDim now offer the equivalent of WebEx. Moodle and other open source products have huge communities behind them. But the beauty of open source is you can customize it. For free. (I’m

Moodle 113

Moodle Corporate eLearning Authoring Tools Dokeos 113

LifterLMS

SEPTEMBER 5, 2019

There is a process of commitment, and a customer journey you’ll need to take your customers on. How can a course creator leverage YouTube to attract people and ultimately some of them become customers. There’s this whole connection of other companies and other products. Chris Badgett: That it was awesome.

YouTube 63

YouTube Personal Personalization Course 63

LifterLMS

SEPTEMBER 12, 2019

Ryan’s first venture in online business was a product-based company built around teaching people how to sell orchids. And you started getting into the orchid care information product. ” And really allow you to make the customer your focus as opposed to being stuck with the curse of knowledge. They all died.

Site 59

Site Course Authoring Tools Market 59

Learning Visions

JANUARY 7, 2008

In the December 10, 2007 edition of The eLearning Guilds Learning Solutions magazine, Reuben Tozman (President and founder of edCetra Training ) gets into this topic in The Next Generation of Instructional Designers. Most of the technical stuff, I leave to the production team. Its only going to become more so.

Instructional Design 174

Instructional Design Instructional Instruction Blended Learning 174