Malicious metrics

Clark Quinn

What’s the business relationship? Like others, I have been seduced by the “what X are you” quizzes on FaceBook. I certainly understand why they’re compelling, but I’ve begun to worry about just why they’re so prevalent. And I’m a wee bit concerned. People like to know things about themselves.

How Does Your LMS Metrics Measure Up?


It’s a sad statistic: LMS are not measuring metrics as expected! Intelligent metrics are needed for intelligent systems. Online training providers and schools are now looking into external metric measuring tools to integrate in their existing LMS infrastructure.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Corporate Training in 2014: Business Goals, Learner Needs, or Both?

Bottom-Line Performance

As we all settle back into our respective desk chairs for what should be an eventful 2014, our attention is naturally drawn to what’s new and trending. How does our business achieve the growth and performance goals it has set for the coming year? What’s your metric?

16 Metrics of Healthy Customer Service-Oriented Businesses: Part Two


Last week, we published a blog that highlighted five metrics that leaders in QSR operations should reference when evaluating their business operations and employee performance. We continue with the series this week to help empower business owners and managers to more accurately assess the success of their businesses. In today’s blog, we describe six metrics that can be used to evaluate the health of a business, specifically those in the hotel and hospitality segment.

Is Wearable Tech a 2014 eLearning Trend to Watch?

Bottom-Line Performance

Consumers will continue to adopt wearable tech in 2014… there’s no doubt about it. Many of the “2014 eLearning trends” being touted as new by various websites are really just recycled from 2013, 2012, or earlier.

Trends 296

The Only Person Who Behaves Sensibly Is My Tailor

Performance Learning Productivity

Effective Metrics for Learning and Development I wonder what Shaw would think if he saw the way learning and development is predominantly measured in organisations today. These are figures from the 2014 ATD report. A parallel path to learning metrics.

Create A Social Learning Culture With Origin Konnect

Origin Learning

Many businesses today operate in multiple locations and often with different business segments. Creation of Social Media Policy: A range of review activities with cross- functional teams of business, legal and HR are conducted before the platform rollout.

How Much Learning Really Occurs in MOOCs?

Your Training Edge

It took some time for the education community to accept the idea that for free online courses, completion rates aren’t particularly meaningful metrics. Copyright 2014 Bryant Nielson. Bryant’s business career has been based on his results-oriented style of empowering the individual.

Training Reboot: Assessing Your Company’s MOOC Readiness

Your Training Edge

According to Bersin’s 2013 Corporate Learning Factbook , companies spend anywhere from $100 to $500 per employee per year teaching core business skills like basic management, office productivity, and Microsoft Office. Copyright 2014 Bryant Nielson. Your training programs need a reboot.

Before, after, and beyond: why in 2014 we need to ‘design the complete experience’

Saffron Interactive

It’s a fantastic toolkit for learning professionals who want to design programmes which make a genuine business impact. Those tools can be summarised in the six disciplines, as follows: Define Outcomes in Business Terms. They each deserve some serious attention and in a series of blog posts, I want to share my thoughts on how they apply to us in 2014. This must change in 2014.

Getting Started with Digital Learning


In some cases, we are seeing that mobile learning is becoming an actual business strategy as organizations invest in more robust elearning (and mlearning) programs for their employees. When creating objectives, tie them to real measurable metrics so that effectiveness can be measured.

Manual Methods Still Dominate Training


Training is often harder to tie to the revenues of a business that it is often the first expense cut when a company is going through financial troubles. This of course couldn’t be further from the truth as tying training to ROI metrics is very possible.

Reflections on 15 years

Clark Quinn

There are lots of examples of the old approaches, the tools and practices are aligned with bad learning practices, the shared metrics reflect efficiency instead of effectiveness, … the list goes on. Yet a learning & development (L&D) unit unengaged with the business units it supports is not sustainable, and consequently the lack of change is unjustifiable. Instead, imagine an L&D unit that is working with business units to drive interventions that affect key KPIs.

Agile 184

The Top 5 Things Organizations need for Mobile Learning

Your Training Edge

Around 30 percent of the organizations in 2014 stated that they don’t have any interaction of mobile with the learning and training. The levels of usage and their sophistication around what businesses are really doing with the mobile are still not being able to show really a great change.

Measuring Success (ROI) of a Training MOOC, Part 2

Your Training Edge

See here for a more in-depth look at how some companies are using MOOCs to solve real business problems. Here is where all of the standard metrics—reduced turnover, increased job satisfaction, increased productivity, increased customer satisfaction, and so on—come into play.

ROI 141

The Top 5 Things Organizations need for Mobile Learning

Your Training Edge

Around 30 percent of the organizations in 2014 stated that they don’t have any interaction of mobile with the learning and training. The levels of usage and their sophistication around what businesses are really doing with the mobile are still not being able to show really a great change.

Top 5 Things Associations can Learn from Corporate Training Departments

Association eLearning

Certainly, corporations may opt to provide their own highly specialized training, but why can’t associations become the go-to resource for educating the broad workforce, letting corporations focus on their business. Corporations have learned to look for the metrics.

Let Go Through BPO for eLearning

Web Courseworks

However, many associations are starting to recognize that while members are central to their functions, the deployment of professional development is not an association’s core business. Bringing a BPO vendor in does present a certain degree of risk, like any other business decision.

Measuring Success (ROI) of a Training MOOC, Part 1

Your Training Edge

The first metric to be considered was the number of students completing the courses with passing grades (usually defined as 70 percent or better). Depending how you look at it, this metric leads to either an excellent or a terrible conclusion. The key to measuring the effect of training programs on higher-level outcomes is twofold: First, for each course or program, create a list of agreed-upon metrics that will be used to measure success. Copyright 2014 Bryant Nielson.

ROI 118

Building a Learning and Performance Support Ecosystem (Steve Foreman) #elguild

Learning Visions

Each component requires content, process, and technologies Content : you might have the content, or you''re designing an environment where content can emerge Process : what''s needed from a business perspective? Your business strategy drives your learning strategy which drives your ecosystem architecture. Ask them "What do you see as our top five business goals over the next 3-5 years, and what are the challenges? What are your business metrics?

A Conversation with Clark Quinn

Kapp Notes

And we’ve gone from thinking a top-down hierarchy is the ultimate goal in business to realizing that empowering people is the successful path. Unless L&D can make a shift to a strategic contribution, having an impact on real business metrics, I fear it is doomed to extinction.

Upcoming Webinar: Developing a Compelling Strategy for Your Education Business

Web Courseworks

A Sneak Peek at an Upcoming Webinar with Tagoras on March 26, 1 pm Eastern – In just two weeks, Web Courseworks will join Tagoras for a webinar on Developing a Compelling Strategy for Your Education Business. for Your Education Business.

A Conversation with Doug Harward

Kapp Notes

He is internationally recognized as one of the leading strategists for training and outsourcing business models. This is a good thing because we are recognizing that if the training is not strategically aligned to the needs of the business, it isn’t accomplishing what it is designed to do.

Why you need to take a Google Analytics approach to measuring learning


Did you know that, according to Bersin, less than half of the L&D organizations they survey feel they are perceived by their stakeholder leadership as a strategic business partner? It''s clear that the business wants more. And what it wants is low-level, actionable metrics.

Manifesting in practice extended

Clark Quinn

Ultimately, you’d like learners creating solutions to real world problems like creating business deliverables, or performing in immersive environments, not answering multiple choice questions! You want to start with the change in the business that needs improving (e.g. And then measure whether they can, and whether it leads to performance changes in the workplace, and ultimately changes in the business metrics.

Calculating the ROI of your e-Learning courses


And you probably already have an intuitive grasp of the ways e-learning can benefit your business and its bottom line. That’s all well and good, but as a business you also need to verify your investment.

ROI 101

Amy Jo Martin, Thursday Keynote at #ASTDTK14

Learning Visions

Social Communication impacts all elements of businesses. Return on Influence Standard media impressions (cold metrics like FB and Twitter #s) x Warm Metrics (Sentiment + Engagment) = taking into account both the reach you have and the way people feel about you. Engagement metrics = likes, retweets, comments – the ways that consumers show they’re engaged. These are my live blogged notes from the Thursday morning keynote at ASTD Tech Knowledge in Las Vegas.

Wanna play? Gamification in TalentLMS


Gamification takes the data-driven techniques that game designers use to engage players, and applies them to non-game experiences to motivate actions that add value to a business. Who doesn’t love to play games?

Learning 2014: Mobile and Social Opportunities

CLO Magazine

CLOs are cautiously optimistic about their budgets and impact in 2014. This month we compare how CLOs feel about their prospects in 2014 compared to recent years. Bright Times Ahead for 2014? “A strategic objective for 2014 is to become a trusted adviser with our business.

What Learning & Development can learn from Mad Men


And changing the conversation will only come when L&D stops talking in metrics that are meaningless to anyone outside their function and begins to talk in metrics the rest of the business uses. "Our data shows [.]

What is stopping companies from measuring learning: Skillsets, datasets, toolsets or mindsets?


In one of our recent posts, " Why you need to take a Google Analytics approach to measuring learning ," we lay the foundation of our perspective regarding L&D''s constant battle for greater relevance in business strategy and planning.

7 Ways to Get Learners to “Buy” Your Online Training…And Return to “Buy” More


Bezos, perhaps more than anyone, has taken that mantra into the digital era, incrementally cracking one of the business’s great mysteries: figuring what customers want before the cash register rings and then making those insights pay off.”. Set up the metrics to measure ROI up front.

What Makes a Great Training Organization?

Training Industry

As a training manager, we all seek to understand what we can do or implement, that would transform and revolutionize how training impacts the business. It’s really about the contribution to the business.

Want Results? Champion the Informal

Jay Cross

That’s what got me into informal learning but what got me writing about it, because deep down I’m a business guy at heart, is that all the money was going into the formal training and almost all of the learning was going on in the informal side.

Focus on Closing the Skills Gap via Training Contributes to 21% LMS Market Growth


The following are suggestions for how to take a thoughtful approach toward designing learning experiences to address any skills gaps in your business or organization. From a gap perspective, it’s all about the business need. Skills gaps will always wax and wane as a business evolves.