Malicious metrics

Clark Quinn

What’s the business relationship? Like others, I have been seduced by the “what X are you” quizzes on FaceBook. I certainly understand why they’re compelling, but I’ve begun to worry about just why they’re so prevalent. And I’m a wee bit concerned. People like to know things about themselves.

How Does Your LMS Metrics Measure Up?

TalentLMS

It’s a sad statistic: LMS are not measuring metrics as expected! Intelligent metrics are needed for intelligent systems. Online training providers and schools are now looking into external metric measuring tools to integrate in their existing LMS infrastructure.

16 Metrics of Healthy Customer Service-Oriented Businesses: Part Two

Inkling

Last week, we published a blog that highlighted five metrics that leaders in QSR operations should reference when evaluating their business operations and employee performance. We continue with the series this week to help empower business owners and managers to more accurately assess the success of their businesses. In today’s blog, we describe six metrics that can be used to evaluate the health of a business, specifically those in the hotel and hospitality segment.

Corporate Training in 2014: Business Goals, Learner Needs, or Both?

Bottom-Line Performance

As we all settle back into our respective desk chairs for what should be an eventful 2014, our attention is naturally drawn to what’s new and trending. How does our business achieve the growth and performance goals it has set for the coming year? What’s your metric?

Move Beyond Learning to Applying: A Modern Management Development Program

And a 2014 McKinsey survey amplified this. Have we moved the needle on business. metrics in the workplace? impact our business leaders seek … and we. Instead, they judge value by hard metrics. metric for management to look at in.

Is Wearable Tech a 2014 eLearning Trend to Watch?

Bottom-Line Performance

Consumers will continue to adopt wearable tech in 2014… there’s no doubt about it. Many of the “2014 eLearning trends” being touted as new by various websites are really just recycled from 2013, 2012, or earlier.

Trends 296

Create A Social Learning Culture With Origin Konnect

Origin Learning

Many businesses today operate in multiple locations and often with different business segments. Creation of Social Media Policy: A range of review activities with cross- functional teams of business, legal and HR are conducted before the platform rollout.

How Much Learning Really Occurs in MOOCs?

Your Training Edge

It took some time for the education community to accept the idea that for free online courses, completion rates aren’t particularly meaningful metrics. Copyright 2014 Bryant Nielson. Bryant’s business career has been based on his results-oriented style of empowering the individual.

Training Reboot: Assessing Your Company’s MOOC Readiness

Your Training Edge

According to Bersin’s 2013 Corporate Learning Factbook , companies spend anywhere from $100 to $500 per employee per year teaching core business skills like basic management, office productivity, and Microsoft Office. Copyright 2014 Bryant Nielson. Your training programs need a reboot.

Top 5 Things Associations can Learn from Corporate Training Departments

Association eLearning

Certainly, corporations may opt to provide their own highly specialized training, but why can’t associations become the go-to resource for educating the broad workforce, letting corporations focus on their business. Corporations have learned to look for the metrics.

Living up to the Promise of eLearning: Closing the Learning-Doing Gap

And a 2014 McKinsey survey amplified this. Have we moved the needle on business. metrics in the workplace? impact our business leaders seek … and we. Instead, they judge value by hard metrics. metric for management to look at in.

Before, after, and beyond: why in 2014 we need to ‘design the complete experience’

Saffron Interactive

It’s a fantastic toolkit for learning professionals who want to design programmes which make a genuine business impact. Those tools can be summarised in the six disciplines, as follows: Define Outcomes in Business Terms. They each deserve some serious attention and in a series of blog posts, I want to share my thoughts on how they apply to us in 2014. This must change in 2014.

Building a Learning and Performance Support Ecosystem (Steve Foreman) #elguild

Learning Visions

Each component requires content, process, and technologies Content : you might have the content, or you''re designing an environment where content can emerge Process : what''s needed from a business perspective? Your business strategy drives your learning strategy which drives your ecosystem architecture. Ask them "What do you see as our top five business goals over the next 3-5 years, and what are the challenges? What are your business metrics?

The Top 5 Things Organizations need for Mobile Learning

Your Training Edge

Around 30 percent of the organizations in 2014 stated that they don’t have any interaction of mobile with the learning and training. The levels of usage and their sophistication around what businesses are really doing with the mobile are still not being able to show really a great change.

Getting Started with Digital Learning

LearnDash

In some cases, we are seeing that mobile learning is becoming an actual business strategy as organizations invest in more robust elearning (and mlearning) programs for their employees. When creating objectives, tie them to real measurable metrics so that effectiveness can be measured.

A Conversation with Clark Quinn

Kapp Notes

And we’ve gone from thinking a top-down hierarchy is the ultimate goal in business to realizing that empowering people is the successful path. Unless L&D can make a shift to a strategic contribution, having an impact on real business metrics, I fear it is doomed to extinction.

The Top 5 Things Organizations need for Mobile Learning

Your Training Edge

Around 30 percent of the organizations in 2014 stated that they don’t have any interaction of mobile with the learning and training. The levels of usage and their sophistication around what businesses are really doing with the mobile are still not being able to show really a great change.

Manual Methods Still Dominate Training

LearnDash

Training is often harder to tie to the revenues of a business that it is often the first expense cut when a company is going through financial troubles. This of course couldn’t be further from the truth as tying training to ROI metrics is very possible.

Excellence in Customer Training: A Roche Case Study

Bottom-Line Performance

Organizations have business metrics they need to hit, and it is hard to get there without effective training. If you set a business objective for a major training launch but fail to measure it, was the goal really helpful?

A Conversation with Doug Harward

Kapp Notes

He is internationally recognized as one of the leading strategists for training and outsourcing business models. This is a good thing because we are recognizing that if the training is not strategically aligned to the needs of the business, it isn’t accomplishing what it is designed to do.

Gamification in ACTION

Learnnovators

What are the tools available for incorporating gamification in our business areas? By 2014, more than 70% of global 2000 organizations will have at least one ‘gamified’ application.” – Gartner. Gamification will be leveraged by most business applications for better ROI.

Measuring Success (ROI) of a Training MOOC, Part 2

Your Training Edge

See here for a more in-depth look at how some companies are using MOOCs to solve real business problems. Here is where all of the standard metrics—reduced turnover, increased job satisfaction, increased productivity, increased customer satisfaction, and so on—come into play.

ROI 141

Upcoming Webinar: Developing a Compelling Strategy for Your Education Business

Web Courseworks

A Sneak Peek at an Upcoming Webinar with Tagoras on March 26, 1 pm Eastern – In just two weeks, Web Courseworks will join Tagoras for a webinar on Developing a Compelling Strategy for Your Education Business. for Your Education Business.

Let Go Through BPO for eLearning

Web Courseworks

However, many associations are starting to recognize that while members are central to their functions, the deployment of professional development is not an association’s core business. Bringing a BPO vendor in does present a certain degree of risk, like any other business decision.

Measuring Success (ROI) of a Training MOOC, Part 1

Your Training Edge

The first metric to be considered was the number of students completing the courses with passing grades (usually defined as 70 percent or better). Depending how you look at it, this metric leads to either an excellent or a terrible conclusion. The key to measuring the effect of training programs on higher-level outcomes is twofold: First, for each course or program, create a list of agreed-upon metrics that will be used to measure success. Copyright 2014 Bryant Nielson.

ROI 118

Amy Jo Martin, Thursday Keynote at #ASTDTK14

Learning Visions

Social Communication impacts all elements of businesses. Return on Influence Standard media impressions (cold metrics like FB and Twitter #s) x Warm Metrics (Sentiment + Engagment) = taking into account both the reach you have and the way people feel about you. Engagement metrics = likes, retweets, comments – the ways that consumers show they’re engaged. These are my live blogged notes from the Thursday morning keynote at ASTD Tech Knowledge in Las Vegas.

Reflections on 15 years

Clark Quinn

There are lots of examples of the old approaches, the tools and practices are aligned with bad learning practices, the shared metrics reflect efficiency instead of effectiveness, … the list goes on. Yet a learning & development (L&D) unit unengaged with the business units it supports is not sustainable, and consequently the lack of change is unjustifiable. Instead, imagine an L&D unit that is working with business units to drive interventions that affect key KPIs.

Agile 191

The Business Partnership Award

CLO Magazine

The automaker wanted to completely revamp its learning business model from something primarily supported by training on a local or regional basis to something that was consistent across the globe. That’s a change from 7,147 degrees/ certificates in 2014 to 12,759 in 2017.

Learning 2014: Mobile and Social Opportunities

CLO Magazine

CLOs are cautiously optimistic about their budgets and impact in 2014. This month we compare how CLOs feel about their prospects in 2014 compared to recent years. Bright Times Ahead for 2014? “A strategic objective for 2014 is to become a trusted adviser with our business.

What Makes a Great Training Organization?

Training Industry

As a training manager, we all seek to understand what we can do or implement, that would transform and revolutionize how training impacts the business. It’s really about the contribution to the business.

The mobile agenda

Learning with e's

2013 was quite a busy year for me. It also presents new challenges for organisations around interoperability, data protection/security, personal metrics and privacy.

Calculating the ROI of your e-Learning courses

TalentLMS

And you probably already have an intuitive grasp of the ways e-learning can benefit your business and its bottom line. That’s all well and good, but as a business you also need to verify your investment.

ROI 83

7 Ways to Get Learners to “Buy” Your Online Training…And Return to “Buy” More

Mindflash

Bezos, perhaps more than anyone, has taken that mantra into the digital era, incrementally cracking one of the business’s great mysteries: figuring what customers want before the cash register rings and then making those insights pay off.”. Set up the metrics to measure ROI up front.

Why you need to take a Google Analytics approach to measuring learning

Xyleme

Did you know that, according to Bersin, less than half of the L&D organizations they survey feel they are perceived by their stakeholder leadership as a strategic business partner? It''s clear that the business wants more. And what it wants is low-level, actionable metrics.

Want Results? Champion the Informal

Jay Cross

That’s what got me into informal learning but what got me writing about it, because deep down I’m a business guy at heart, is that all the money was going into the formal training and almost all of the learning was going on in the informal side.