CLO Magazine

JUNE 19, 2023

Within 18 months, the citizen developers built 25 enterprisewide business applications to support critical functions such as ATM management, credit card management, fraud detection, merchant services, and other banking services. The citizen developers also build 12 more applications to support other enterprise processes.

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Develop Case Study Agile Training 84

CLO Magazine

DECEMBER 15, 2022

Through this investment, the audit, consulting, tax and advisory services firm aims to enhance its tech and leadership curricula and expand Deloitte University facilities, including new academic and business collaborations, according to the company press release. The post Deloitte announces $1.4

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Project CLO Consulting Press 92

CLO Magazine

APRIL 18, 2024

Coupled with a strong culture for continuous learning, regular development creates a very fluid and agile talent pipeline. The post From the editor: Becoming a talent pipeline powerhouse appeared first on Chief Learning Officer - CLO Media. Many companies are starting to think critically about development.

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Case Study Outsource CLO Adoption 47

CLO Magazine

MAY 22, 2020

Not only does a legacy approach overlook the critical, bottom-up insights that come from employees such as those in customer service, sales reps and marketers working on the front lines, it stifles collaboration among those employees as well. 5 Capabilities of an Enlightened CLO. Embracing Learning in the Flow of Work.

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Agile CLO Adoption Adopt 79

CLO Magazine

SEPTEMBER 27, 2016

At the fall 2016 CLO Symposium Plus, presented by Chief Learning Officer magazine and held at the JW Marriott Camelback Inn Resort and Spa in Scottsdale, Arizona, learning as an influential partner in talent management wasn’t just an idea, we saw it on the ground. The CLO Symposium Plus ran from Sept. Eric Weiner.

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CLO Magazine

JANUARY 6, 2022

Her innovative approach to training and relentless commitment to the needs of her learners is why Chief Learning Officer named Tedrick its 2021 CLO of the Year. A few years prior her team had created a virtual training curriculum to support a new group of home-based customer service agents. From fashion designer to CLO.

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Leadership Innovation Learner CLO 79

CLO Magazine

JULY 15, 2021

FinTech market leader Fidelity National Information Services faced an even bigger challenge, with a learning team that had been established just four years prior in 2016. Small, but mighty and agile. Agility wasn’t just vital at an organizational level, but at the individual level as well.

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Blended Learning Diversity Training Agile Virtual World 79

CLO Magazine

APRIL 27, 2013

Leaders who can thrive in any business environment share one important trait: agility. As disparate as the two business environments are, there’s a common denominator — something a leader who can thrive anywhere would need to move forward in either scenario — learning agility. Mental agility. People agility.

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Agile IBM Consulting Leadership 76

CLO Magazine

DECEMBER 23, 2020

Over this past year, there has been no shortage of content published on the importance of leadership qualities such as resilience, empathy and agility. The things that can really hurt us are what we haven’t thought about.” — chief risk officer, financial services firm. Agile execution.

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Develop Leadership Agile Market 116

CLO Magazine

APRIL 23, 2020

Each year, the LearningElite awards program recognizes companies that have a strong and agile learning and development function. Caterpillar Financial Services. The post Chief Learning Officer reveals the 2020 LearningElite award winners appeared first on Chief Learning Officer - CLO Media. Siemens Healthineers. North Highland.

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Pinnacle Wink Score CLO 79

Living in Learning

JULY 12, 2009

I sat with three other CLO-type learning leaders from Bank of America, Disney, and Sprint. In other words, learning must be designed for consumption in (or near) the workflow – learning needs to be agile. If organizations expect their workers to become more agile, they must enhance their ability to think and draw conclusions quickly.

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Performance Support Agile Support Performance 100

Learning Pool

AUGUST 11, 2021

L&D/Sales Enablement for the Financial Services. There is no doubt that the Coronavirus pandemic is a big disrupter for Financial Services. As a result, sales enablement and learning leaders were forced to quickly adapt to shifting business priorities and have responded to these changes by being more flexible, agile and creative.

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Diversity Training Compliance Training Blended Learning CLO 98

CLO Magazine

FEBRUARY 19, 2013

David Mallon, vice president of research at Bersin by Deloitte, said pull types of technology offer a concrete and clear method to increase a company’s agility. “You’re never going to get more agile by delivering more e-learning courses or delivering more classroom workshops,” Mallon said.

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Agile Technology Saba Classes 50

CLO Magazine

JANUARY 16, 2024

The days of top-down, rigid leadership styles are giving way to a more adaptable and agile approach. This can include access to counseling services, workshops on coping strategies and ensuring a healthy work-life balance. This tech-centric approach ensures the workforce remains agile and can adapt to changes quickly.

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Diversity Training Leadership Cognitive Collaboration 81

CLO Magazine

SEPTEMBER 20, 2021

Like most other learning organizations, th e COVID-19 pandemic was the first time professional services firm KPMG took its learning strategy completely virtual. Deloitte also had its eye on strengthening agility in its learning programs. The pandemic has just contributed to the need for greater agility,” he says.

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Learning Strategy Strategy Blended Learning Virtual Classroom 109

CLO Magazine

FEBRUARY 29, 2024

For instance, companies like Walmart have implemented VR training modules for employees, allowing them to practice customer service scenarios in a simulated environment before interacting with real customers. This hands-on approach not only boosts employee confidence but also improves customer satisfaction due to better-trained staff members.

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Simulations Diversity Training Develop Metrics 55

CLO Magazine

JANUARY 24, 2013

Leaders in today’s complex business environment must be agile to be able to respond to their workers’ needs and motivations. Here are six traits agile leaders must have. He or she is the face of the organization and is vocal concerning the capabilities of the organization in relation to its products, services and people.

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Agile Trust Coaching Guide 73

CLO Magazine

MARCH 6, 2023

When the team sees that the leader works in service of the group for the benefit of the collective, they are inspired to strive for excellence and show a higher level of commitment. In this sense, they need to be agile in their execution. Mindset No. They have to be open to feedback.

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Diversity Training Leadership Training Train 110

Xyleme

DECEMBER 15, 2022

We have lost sight of the most important factor in business transformation and agility — the content needed to drive change. Check out this recent webinar with CLO Magazine on how to get more out your content to drive personalization and put content in the flow of work.

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Xyleme Agile ROI Social Networks 52

CLO Magazine

JULY 12, 2023

A recent report by McKinsey found that 75 percent of employees “require supports that foster good mental health, 24 percent require supports for moderate mental health needs and 1 percent need intense mental health services or treatment.” The post The leaders you need next appeared first on Chief Learning Officer - CLO Media.

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Diversity Training Leadership Toolkit Skills 79

CLO Magazine

MARCH 25, 2019

When you describe your corporate culture, is being of service to one another and the community a core value? Do your actions display service as a cornerstone to how you do business? Stay agile. The post Creating a Culture of Servant Leadership appeared first on Chief Learning Officer - CLO Media.

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Leadership Culture Create Mentoring 85

CLO Magazine

DECEMBER 5, 2022

In this article, we explore how three different organizations — Tata Tele Business Services, SAP and Kuok Group — are making the right moves. At the same time, there’s also an effort to support the mindset and behavioral development of SAP’s people so they can be confident in the agile new world and remain relevant in Industry 4.0.

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Skills Diversity Training SAP Behavior 95

CLO Magazine

AUGUST 30, 2021

So, military flight instructors are now turning to the latest civilian industry-led advances that have made the technology more affordable, agile and light-weight, helping new pilots gain invaluable “stick time” as they wait their turn for a flight instructor and simulator.

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Learning Technologies Technology Simulations Guide 86

Elucidat

NOVEMBER 12, 2020

These are just some of the challenges facing many large companies in the Financial Services Industry. Never has it been more important to have an agile workforce that you can re-skill and upskill at speed and at scale. Typically, these risk-averse companies prefer long-term predictability to short-term speed and agility.

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Compliance Training Agile Brandon Hall ROI 69

Degreed

JULY 14, 2021

That’s certainly true at Ericsson, Verizon, and a global energy services company that remained anonymous — three more Degreed clients that put Degreed firmly at the center of their learning tech stacks. When Vidya Krishnan started in the CLO role at the 140-year-old telecommunications company, she found an academy structure in place.

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Association Learning Management System Saba LMS Compliance Training 52

CLO Magazine

SEPTEMBER 29, 2021

“Now, the need for compassion, flexibility, listening, is really flipped to leadership and the management of the organization in a very escalated way,” says Marti Konstant, workplace futurist and author of “Activate Your Agile Career.”. The role of the CLO.

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Skills Leadership Communication Social Networks 95

CLO Magazine

FEBRUARY 4, 2020

Corporate sales, customer service, manufacturing and HR systems will shift from “big bang” updates once or twice a year to continuous feature updates that leverage a personalized notification system based on each user’s current and future needs. The post Your job is being updated appeared first on Chief Learning Officer - CLO Media.

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Job Scanning Simulations Analytics 92

CLO Magazine

SEPTEMBER 24, 2018

He started in the appliance department and slowly but surely moved up to managing a region of service centers. It’s not a bad impulse but it’s one CLOs have to increasingly let go of in order to be successful. Being a CLO isn’t a lifetime appointment. Companies are moving to a more agile business model. So are people.

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CLO Agile Specialist Business 49

CLO Magazine

FEBRUARY 22, 2021

Beyond technology, companies like ours need more agility, innovation and self-management from everyone. In the course of your work-life you may be a contractor, self-employed, part of a service group that serves many organizations, a full or part-time producer, work for pay and as a volunteer, or work as an employee of a company.

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Suite Performance Support Agile Learning 97

CLO Magazine

MAY 14, 2019

My role as a CLO for JPMorgan Chase, specifically with our consumer community banking business, is a bit nontraditional. Additionally, I supported the business, specifically the commercial bank, as a client service manager for our global network. What will the CLO role look like in five or 10 years? Jesse Jackson.

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CLO Magazine

MARCH 2, 2021

Organizations need to be agile and adapt to this new world of work, which in many cases includes a heavily remote, more autonomous workforce. The post Here’s why L&D’s seat at the C-suite table is secure in 2021 appeared first on Chief Learning Officer - CLO Media.

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Suite Security Metrics Social Networks 110

CLO Magazine

JULY 20, 2016

With an estimated 1 million service members expected to enter the civilian workforce in the coming years, chief learning officers can play an important part in supporting successful transitions by ensuring that formal development programs are in place, not to mention facilitating onboarding and career development. But it shouldn’t stop there.

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Skills Help Agile CLO 32

CLO Magazine

FEBRUARY 18, 2020

Amid the traditional, something new is trying to emerge — an enterprise that is more fluid and agile, ecological, innovative and quick to recognize and mine insights from problems. Learning is fundamental to agility, innovation and responsiveness. So what role do the learning leaders play? They hold the key to full transformation.

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Enterprise Culture Change Performance Support 106

CLO Magazine

JANUARY 7, 2019

The accelerating pace of change in business and the need for agile, well-rounded leaders is pushing a majority of CLOs (88 percent) to either increase their use of executive education or keep investment the same. Continuing a multiyear decline, CLOs plan to cut their use of external vendors for books and printed materials.

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vendor Survey Budget CLO 68

CLO Magazine

MARCH 12, 2018

Employees are no longer the malleable delivery function of a product or service. They’re central to the delivery of competitive customer experience and the CLO can be a force in building digital solutions alongside cultural and behavioral changes. It will have operations and customer experience for breakfast, too.

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Culture Agile Digital Behavior 48

CLO Magazine

MARCH 26, 2020

Transitioning from a regional service delivery model to a global business services model is not one-size-fits-all. That’s why WarnerMedia’s Account Business Services partnered with their People Development team to implement the six-pronged One World, One Team strategy. DIVISION 1: For companies with 10,000 employees or more.

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Business Coaching Sales Virtual World 51

CLO Magazine

MAY 21, 2020

What is needed is leadership agility, which requires courage, a genuine openness to new information and learning, and a positive attitude toward change. It improved overall service levels and ultimately resulted in a 15 percent growth rate while increasing earnings before interest and taxes by 18 percent.

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Change Management Digital Leadership 95