Dashe & Thomson

JANUARY 14, 2011

The SME can then visit the site when they have time and do a structured brain-dump. View all posts by Jolene → ← Work as Improv Theater: Teaching the Right-Brained Learner The Freemium Three: Three Free Tools That Will Work Wonders For Your Next Training Project. Download the whitepaper » Blog this! Properly d.

Social Networks 113

Social Networks Social Learning Blended Learning Blogging 113

Dashe & Thomson

MARCH 27, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Accelerated Learning: Where Does It Fit In? link] Blog this! In my role as Vice President of Client and Staffing Services, I know that training may not always be the answer. Download the whitepaper » Blog this!

Social Networks 140

Social Networks Blended Learning Social Learning Blogging 140

Ed App

OCTOBER 27, 2022

We’ve compiled a list of customer service training software to give your teams the skills and knowledge to deliver the best customer experience to your customers. Customer Service Training Software #1 – EdApp. Brain Boost spaced repetition tool. Features: Course library. Cost: Free.

Customer Service 40

Customer Service Services Software Custom 40

Infopro Learning

JANUARY 16, 2020

Including videos is a growing custom eLearning option in the corporate training programs due to its ability to improve employee learning experiences while helping L&D professionals overcome some of their top skill training challenges. If this sounds like you, video-based learning solution could be the right options for you.

Custom eLearning Development 294

Custom eLearning Development Corporate eLearning Blended Learning Video 294

Ed App

JANUARY 30, 2022

Identifying the most important customer service training topics is a crucial step in developing your employees, and ensuring that they are fully equipped with relevant information and vital skills in representing the business with your customers. Check out these customer service training topics you shouldn’t miss out on. .

Customer Service 52

Customer Service Services Diversity Training Custom 52

Paradiso

MARCH 7, 2024

With the ever-changing business world and the challenge of losing customers, companies understand the importance of teaching customers effectively. Providing training and support to customers is crucial for long-term success. Explore the latest trends in customer training LMS to enhance your skill and knowledge.

LMS 91

LMS Trends Custom Metrics 91

Ed App

DECEMBER 21, 2021

Equipping your team with tips for quality customer service is essential so they can help customers find value before and after their purchases. This goes to show how customer service is central to every business’s operations. Tip for Quality Customer Service #1 – Sharpen your product knowledge.

Customer Service 52

Customer Service Quality Services Custom 52

Dashe & Thomson

JANUARY 25, 2011

View all posts by Michael → ← The Ultimate Brain Food: Performance Support Online Video: the Perfect Social Learning Tool? Download the whitepaper » Blog this! I find your blog page quite interesting. Experience, truly, is the best teacher! Enjoy people; embrace life!

Social Networks 126

Social Networks Blended Learning Social Learning Blogging 126

Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Customer Service Coaching Tool #1 – EdApp.

Customer Service 40

Customer Service Coaching Services Authoring Tools 40

Upside Learning

APRIL 29, 2024

Similarly for errors, or customer service ratings, etc. We should be designing the complements to our brain, and then developing our learning interventions. This blog was originally published on Learnlets. The post Impactful decisions first appeared on The Upside Learning Blog. success rate?

Metrics 130

Metrics Pattern Customer Service Predictions 130

Learningtogo

AUGUST 20, 2019

Instead, we focus on developing sales capability and performance that is based on neuroscience and customized for your team. Learn how to influence, build relationships, gain commitments and improve communication by reading customer styles, understanding your sales style and adjusting your approach to be most effective.

Consulting 100

Consulting Brain Sales Program 100

Association eLearning

MAY 11, 2016

Digitec, Instructional Designer, Jennifer Ritter wrote a blog about this recently explaining, “I now realize that I was raised with game-based learning. That’s where my brain goes when I hear “eLearning,” and I have fond memories of it. For many, their first experience with eLearning was educational computer games delivered via CD Rom.

Association Learning Management System 100

Association Learning Management System Blended Learning LMS CD-ROM 100

Experiencing eLearning

MAY 25, 2021

I share these links periodically here on my blog. The Power of Story: Highlights from TLDC’s Community Day Spring 2021 | Scissortail Creative Services, LLC. Engage Brain and Train! Kevin Thorn demonstrated this as a way to create custom characters for scenarios, which you can pose in exactly the way you need.

Tools 267

Tools Management Examples Instructional Design 267

STRIVR

DECEMBER 4, 2019

Why do customers choose your brand? In today’s world of infinite choices, your company – and every other company – is now in the customer experience business. There are so many tools and strategies for elevating the customer experience. This could help them truly elevate the customer experience.

Custom 86

Custom Training Train Association 86

Dashe & Thomson

JANUARY 14, 2011

The SME can then visit the site when they have time and do a structured brain-dump. View all posts by Jolene → ← Work as Improv Theater: Teaching the Right-Brained Learner The Freemium Three: Three Free Tools That Will Work Wonders For Your Next Training Project. Download the whitepaper » Blog this! Properly d.

Social Networks 113

Social Networks Blended Learning Wiki Delicious 113

Experiencing eLearning

APRIL 7, 2020

I share these links periodically here on my blog. Brain Science: Enable Your Brain to Remember Almost Everything | Learning Solutions Magazine Use memory boosters to reduce how much people forget after training. In this post, I share links on spaced learning, marketing, networking, free tools and images, and L&D skills.

eLearning Strategy 260

eLearning Strategy eLearning Consultant eLearning Network 260

Dashe & Thomson

APRIL 14, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Brain Rules for Learning: Who Knew? And when you hear him speak, you can tell immediately that the man is fascinated with and passionate about how the brain takes in and organizes information; the essence of learning.

Brain 162

Brain Blended Learning Social Learning Social Networks 162

Dashe & Thomson

JANUARY 19, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The Freemium Three: Three Free Tools That Will Work Wonders For Your Next Training Project. Administration is a breeze, as is registering users, and the look and feel of the site can be customized to match the company norm.

Social Networks 133

Social Networks Wiki Blended Learning Free 133

Learningtogo

MARCH 13, 2023

My contact there is certain it will help us with our workload while improving customer service. Margie Meacham, a good friend, and colleague is known as the “Brain Lady,” so we asked her for advice. This post first appeared on the HR Exchange Network Blog. Where can I learn about AI?”

Brain 100

Brain Customer Service Exercise Performance Support 100

Dashe & Thomson

JANUARY 19, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The Freemium Three: Three Free Tools That Will Work Wonders For Your Next Training Project. Administration is a breeze, as is registering users, and the look and feel of the site can be customized to match the company norm.

Social Networks 124

Social Networks Wiki Blended Learning Free 124

Thinkdom

OCTOBER 16, 2023

In this blog, we’ll explore the dangers of doom scrolling and how custom e-learning solutions can help you counter them. So, buckle up and get ready to learn how to combat doom scrolling with custom e-learning solutions! Custom e-learning solutions are a great way to overcome this challenge. But why do we do it?

Custom 52

Custom Solution Help Compliance Training 52

Dashe & Thomson

JANUARY 7, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Facebook or Kanye West: Which Pop Icon Has a Future in Enterprise Learning? I wrote about the love of learning and mobile phones in a blog a few weeks back if you want to take a look). Download the whitepaper » Blog this!

Social Networks 100

Social Networks Facebook Blended Learning Enterprise 100

Dashe & Thomson

JANUARY 7, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Facebook or Kanye West: Which Pop Icon Has a Future in Enterprise Learning? I wrote about the love of learning and mobile phones in a blog a few weeks back if you want to take a look). Download the whitepaper » Blog this!

Social Networks 100

Social Networks Facebook Blended Learning Enterprise 100

Paradiso

OCTOBER 18, 2023

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. It prepares staff, especially those interacting directly with customers, to excel in their roles.

Case Study 91

Case Study LMS Customer Service Training 91

Dashe & Thomson

APRIL 12, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Surfing the Net: Waste of Time or Personal Directed Learning? Most of my PDL is done reading daily news articles, marketing blogs, adult learning webinars and more via the internet. Brain Rules for Learning: Who Knew?

Social Networks 140

Social Networks Blended Learning Personal Personalization 140

LifterLMS

AUGUST 19, 2020

We discuss creating mastermind retreats and building WordPress tools for developers with Brad Touesnard the founder and CEO at Delicious Brains in this LMScast hosted by Chris Badgett of LifterLMS. At Delicious Brains , Brad has developed four plugins that can help WordPress website developers with various aspects of website building.

Delicious 94

Delicious Brain Server Tools 94

Infopro Learning

OCTOBER 10, 2022

For instance, they can incorporate brain science techniques to create programs that appeal to human motivation and bring positive behavioral and cognitive changes. A better alternative would be to work with a training outsourcing partner who can help customize your program based on the industry and your team’s requirements.

Organization 221

Organization Guide Outsource Cognitive 221

Mindflash

AUGUST 16, 2011

This is critical in today’s intellectual (provide service) age because employees are no longer hidden behind machines; they are now face-to-face with customers. Customers want what they want and how they want it so following a script, or a set of routine steps for a customer, just disappoints a customer and kills your brand.

Brain 67

Brain Metrics ASTD Coaching 67

Learning Visions

FEBRUARY 1, 2013

More on extrinsic rewards on Julie's blog. You have a rider -- the conscious, verbal thinking brain -- and the elephant -- the automatic, emotional, visceral brain. We think it has to do with brain glucose. Your brain on Tetris. The scooby snacks approach to tricking people into it. Let's start with attention.

Cognitive 237

Cognitive Games Create Design 237

Learnnovators

DECEMBER 16, 2015

To see our brains as more flexible and open than our preferences (and biases) would suggest. Customer service calls? That doesn’t mean that my learning from them is more compared to someone who prefers audio. So where’s the ‘power’ behind the secret? The power lies in focusing on what counts. Want to learn bollywood dancing?

Learning Styles 133

Learning Styles Blended Learning Cognitive Brain 133

Kitaboo

AUGUST 6, 2019

Engaging interactive content can transform conversations with sales prospects and convert them into customers. Creating interactive content for sales enablement is an effective practice to convert prospects into loyal customers. Create Customer-specific Content. Create Customer-specific Content.

Sales 81

Sales Interactive Content Create 81

Degreed

DECEMBER 12, 2019

Perhaps you have interacted with a customer service chatbot. Our brains like habits because they allow us to conserve energy by using less conscious thought. This tells your brain to perform the behavior or habit. When you have a reward as part of your habit loop, your brain will begin to crave that activity.

Brain 98

Brain Behavior News Embed 98

Epilogue Systems

JANUARY 22, 2024

Whether you’re mastering the intricacies of the menu or learning to juggle customization requests like a pro, the simulator offers a realistic and engaging way to hone your cashier skills. Memory Boost: The game challenges players to remember complex orders, serving as an effective brain exercise.

Simulations 59

Simulations Training Train Mash-up 59

Thinkdom

JANUARY 29, 2024

This blog offers insights into the benefits of mobile learning for companies with remote working employees by enabling swift and rapid learning anytime, anywhere. By leveraging data analytics and learner profiles, content can be customized to match each learner's pace, learning style, and interests.

Diversity Training 103

Diversity Training Mobile Learning Mobile Corporate eLearning 103

BrightCarbon

MAY 10, 2023

In fact, almost half our brain is involved in visual processing and can identify images in as little as 13 milliseconds. In our blog post on how to create visual presentations and e-learning we outline how visuals play a big part in helping an audience understand a concept or story (so check that out for more of the theory).

Photography 52

Photography Stock Images Picture 52

Matrix

MARCH 11, 2021

Marketers have an ultimate goal – to sell a product or service. Good marketers also recognize the importance of turning any customer into a long-term partner. Still, even the best possible item or service cannot be redeemed in the aftermath of a negative customer experience. Taking another page from marketing.

Specialist 74

Specialist Training Train Behavior 74

Ed App

JUNE 16, 2022

If you’re looking to develop your agents into an exceptional frontline for customer support, then our call training guide will help you ensure that you are well prepared to train them. Your agents serve as a helping hand that assists your customers with their concerns or problems. It shouldn’t stop after onboarding new agents.

Guide 52

Guide Blended Learning Authoring Tools Training 52