eLearning Brothers

FEBRUARY 24, 2017

Good customer service is the key to any great business. Customers need to know that a company has their best interests at heart before continuing use of the companies goods and services. It’s important that certain skills are taught in your Customer Service eLearning course when it comes to improving sales numbers.

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Customer Service Services Sales Custom 114

Dashe & Thomson

FEBRUARY 22, 2010

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Using Wikis to Stop Brain Drain by Jolene on February 23, 2010 in Wikis In his December Training Magazine article Training in a Web 2.0 Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Properly d.

Wiki 100

Wiki Social Networks Blended Learning Brain 100

Association eLearning

MAY 11, 2016

That’s where my brain goes when I hear “eLearning,” and I have fond memories of it. If a customer service agent has had to sit through dry lecture videos that were filmed ten years ago, which are now online, that may be their image of eLearning.”

Association Learning Management System 100

Association Learning Management System Blended Learning LMS CD-ROM 100

Learningtogo

MARCH 13, 2023

My contact there is certain it will help us with our workload while improving customer service. Margie Meacham, a good friend, and colleague is known as the “Brain Lady,” so we asked her for advice. “I have created several checklists, planners, and tools which are included in the book to help you get started.

Brain 100

Brain Customer Service Exercise Performance Support 100

Experiencing eLearning

APRIL 7, 2020

Sparks Tool for creating automated spaced learning with options for nudges in multiple platforms. Brain Science: Enable Your Brain to Remember Almost Everything | Learning Solutions Magazine Use memory boosters to reduce how much people forget after training. Spaced Learning and Practice. Here’s the thing. Kaleigh Moore.

eLearning Strategy 260

eLearning Strategy eLearning Consultant eLearning Network 260

InSync Training

JUNE 29, 2018

You’re a great customer service rep. You can teach other people how to perform customer service.” “Wow! You created a beautiful new page for the internal website. Often trainers become trainers because their organizations see them succeeding at their jobs. “Oh! Can you teach these three team members your process?”.

Customer Service 113

Customer Service Theory Learning Theory Instructional Design 113

Thinkdom

OCTOBER 16, 2023

In this blog, we’ll explore the dangers of doom scrolling and how custom e-learning solutions can help you counter them. So, buckle up and get ready to learn how to combat doom scrolling with custom e-learning solutions! Custom e-learning solutions are a great way to overcome this challenge. Do you know? , from 2020 to 2025.

Custom 52

Custom Solution Help Compliance Training 52

Learning Visions

FEBRUARY 1, 2013

You have a rider -- the conscious, verbal thinking brain -- and the elephant -- the automatic, emotional, visceral brain. We are creates of urgency. We think it has to do with brain glucose. Your brain on Tetris. Study showing glucose levels in brain when first learning Tetris vs. after a few weeks of practice.

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Cognitive Games Create Design 237

STRIVR

DECEMBER 4, 2019

Why do customers choose your brand? In today’s world of infinite choices, your company – and every other company – is now in the customer experience business. There are so many tools and strategies for elevating the customer experience. This could help them truly elevate the customer experience.

Custom 86

Custom Training Train Association 86

Dashe & Thomson

MARCH 27, 2011

Accelerated Learning attempts to change this imbalance by including activities that trigger the other intelligences, for example, Brain Gym® , games that involve movement, MindMapping® tools, songs and raps, and word cards. Another example from the training series focused on the sculpture in a special gallery created especially for the blind.

Social Networks 140

Social Networks Blended Learning Social Learning Blogging 140

The Logical Blog by IconLogic

AUGUST 27, 2013

The research shows that when people are in a state of negative affect (fancy psychology speak for emotion), the brain neurotransmitters concentrate on details, whereas when the people are in a state of positive affect, creativity and curiosity are engaged, optimizing the opportunity for learning.

Cognitive 221

Cognitive Learner Customer Service eLearning 221

Dashe & Thomson

JANUARY 14, 2011

The SME can then visit the site when they have time and do a structured brain-dump. Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager. Set up a Web-based content collaboration site (wikis work great for this). Liam McCoy: Thanks for this.

Social Networks 113

Social Networks Blended Learning Wiki Delicious 113

Dashe & Thomson

JANUARY 14, 2011

The SME can then visit the site when they have time and do a structured brain-dump. Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager. Set up a Web-based content collaboration site (wikis work great for this). Liam McCoy: Thanks for this.

Social Networks 113

Social Networks Social Learning Blended Learning Blogging 113

Kitaboo

AUGUST 6, 2019

Engaging interactive content can transform conversations with sales prospects and convert them into customers. Creating interactive content for sales enablement is an effective practice to convert prospects into loyal customers. Here are some tips to create interactive content for sales enablement.

Sales 81

Sales Interactive Content Create 81

IT Training Department Blog

SEPTEMBER 14, 2023

Good software simulations create a world where mistakes are welcomed and learning is easy without the fear of irreversible consequences. This learning experience that good software simulations create helps employees transfer what they’re learning to their jobs. That means they feel loved and supported by their leaders.

Simulations 98

Simulations Software Simulation Software Learning Environment 98

Wyzed

APRIL 29, 2019

Creating Online Learning: How Can You Avoid Potential Mistakes? Creating courses to educate and inspire your audience can be very exciting, and it’s easy to feel all fancy and get fancy with your online learning. At the end of the day, creating courses using eLearning should have a clear goal—to educate. 3 minute read).

Online Learning 76

Online Learning Create Online Brain 76

Integranxt

JANUARY 1, 2024

It’s a narrative about harnessing the potential of AI to not only optimize current processes but also to unlock new horizons of possibilities, crafting a future where technology and human ingenuity converge to create a more efficient, sustainable, and prosperous world.

Industry 52

Industry Privacy Predictions Customer Service 52

Dashe & Thomson

JANUARY 7, 2011

During the performance Kanye starts freestyling about how he creates lyrics. Facebook allows you to create a dynamic environment within its Fan Page infrastructure. I’m not saying it’s the end-all, be-all for LMS but it may just engage a few more learners that would normally have shut the training, or their brains, off.

Social Networks 100

Social Networks Facebook Blended Learning Enterprise 100

Dashe & Thomson

JANUARY 7, 2011

During the performance Kanye starts freestyling about how he creates lyrics. Facebook allows you to create a dynamic environment within its Fan Page infrastructure. I’m not saying it’s the end-all, be-all for LMS but it may just engage a few more learners that would normally have shut the training, or their brains, off.

Social Networks 100

Social Networks Facebook Blended Learning Enterprise 100

STRIVR

JUNE 28, 2021

You’ve just begun work for the day as a frontline employee when an emotional customer flags you down at the front of the store. With an agitated tone and body language, the customer says, “This is my neighborhood store, and I’ve shopped here for twelve years. I deserve respect as much as anyone else who shops here.

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Diversity Training Association Training Train 105

Knowledge Guru

JANUARY 31, 2018

You depend on training to help your employees make more sales, provide better customer service, avoid regulatory issues, and make fewer mistakes. His original research, which has since been replicated on several occasions, shows that our brains are wired to forget things without repeated exposure and practice.

Blended Learning 190

Blended Learning Training Train Augmented Reality 190

STRIVR

JULY 8, 2022

People will be called upon to resolve issues for customers or their fellow co-workers. How do you train your front-facing customer service employees to handle challenging conversations? Unfortunately, most employees learn how to handle a disgruntled customer while on the job. Director of Learning, Walmart.

Innovation 52

Innovation Diversity Training Simulations Customer Service 52

Learningtogo

AUGUST 26, 2021

McCulloch and Walter Pitts suggest that building a network of artificial neurons could create a machine that could think, using the neurons’ on-or-off firing system (later binary code). The highest anticipated spending is for: automated customer service agents. 1943: Warren S. billion on cognitive and AI systems by 2022.

Cognitive 165

Cognitive IBM Simulations Brain 165

STRIVR

FEBRUARY 17, 2023

In every industry, from the office worker behind a desk to the frontline worker serving customers, technology is now a central part of how we do work. VR training effectiveness “The brain perceives VR environments to be indistinguishable from reality. This is true not just for tech companies. This is not just a theoretical notion.

Roles 52

Roles Diversity Training Simulations Training 52

STRIVR

DECEMBER 19, 2023

Making mistakes on the job can result in bad customer experiences, safety issues, and other business risks. This is a particularly useful form of feedback in soft skills training , where the tone of voice, body language, and gestures are important in terms of customer service and diffusing difficult conversations.

Analytics 59

Analytics Metrics Platform Training 59

STRIVR

FEBRUARY 18, 2021

Whether it’s de-escalating an angry customer or coaching a direct report, it’s hard to prepare an employee in advance for the challenge. With Virtual Reality as a training tool you can teach employees the skills they need before they come face to face with an angry customer or disenfranchised employee.

Conversation 98

Conversation Tools Virtual World Training 98

Epilogue Systems

JANUARY 22, 2024

Whether you’re mastering the intricacies of the menu or learning to juggle customization requests like a pro, the simulator offers a realistic and engaging way to hone your cashier skills. Memory Boost: The game challenges players to remember complex orders, serving as an effective brain exercise.

Simulations 59

Simulations Training Train Mash-up 59

Dashe & Thomson

JANUARY 25, 2011

Now the learner is responsible for helping create and shape the learning experience, and now they share the accountability as well. This opening answers the ever-present question WIIFM ( What’s In It For Me? ), encourages participation, and creates the initial connection between you and your learners. Enjoy people; embrace life!

Social Networks 126

Social Networks Blended Learning Social Learning Blogging 126

LearnDash

SEPTEMBER 11, 2018

How to use instructional design to create a more effective learning environment. We all want to create the best possible course to offer our learners. Fortunately, there’s an entire school of thought behind creating effective course materials. Create a narrative. Work on your transitions. Tie them to a narrative.

Instructional Design 137

Instructional Design Instructional Instruction Design 137

STRIVR

JULY 20, 2021

Our customers’ HR organizations are finding the best way to use a VR headset has been to train for critical skills and needs pertaining to health and safety, operational efficiency, customer service, and soft skills within the business. Creating a more inclusive workplace. What can you do with a VR headset?

DDI 105

DDI Diversity Training Behavior Cognitive 105

Degreed

DECEMBER 12, 2019

Perhaps you have interacted with a customer service chatbot. To help make continuous learning a regular part of your day, start by creating a learning habit. Our brains like habits because they allow us to conserve energy by using less conscious thought. Three Steps to Creating a Learning Habit.

Brain 98

Brain Behavior News Embed 98

Wyzed

APRIL 29, 2019

Creating Online Learning: How Can You Avoid Potential Mistakes? Creating courses to educate and inspire your audience can be very exciting, and it’s easy to feel all fancy and get fancy with your online learning. At the end of the day, creating courses using eLearning should have a clear goal—to educate. 3 minute read).

Online Learning 40

Online Learning Create Online Brain 40

Wyzed

APRIL 29, 2019

Creating Online Learning: How Can You Avoid Potential Mistakes? Creating courses to educate and inspire your audience can be very exciting, and it’s easy to feel all fancy and get fancy with your online learning. At the end of the day, creating courses using eLearning should have a clear goal—to educate. 3 minute read).

Online Learning 40

Online Learning Create Online Brain 40

CLO Magazine

SEPTEMBER 5, 2018

This story was told by a Zappos employee and quoted in a June 2017 Forbes article, “Tony Hsieh Reveals the Secret to Zappos’ Customer Service Success in One Word.” It enables in-depth conversations with customers. This creates social connection to build lifelong customers. But its lesson isn’t about flowers.

Brain 76

Brain Cognitive Social Networks Trust 76

Thinkdom

JANUARY 29, 2024

The Role of Mobile Learning According to Harvard anthropologist Amber Case, our smartphones are like a “second brain” – a handy tool for storing, learning, and analyzing information. To know more about how gamification can change the way you train your employees, check out our post on ,, Creating Memorable ELearning Experience.

Diversity Training 103

Diversity Training Mobile Learning Mobile Corporate eLearning 103

STRIVR

NOVEMBER 22, 2022

Body in one place; brain somewhere else.”. When VR is done well — “done well” being the key phrase here — the brain is convincingly immersed. The idea is to transport the user to another realm so their experience is highly realistic and, when it comes to learning, creates new neural pathways in the brain.

Brandon Hall 52

Brandon Hall Simulations Virtual World Metrics 52

eloomi

APRIL 29, 2020

Share knowledge from true experts Leverage the collective experience of your company’s brain by turning on creator mode in eloomi’s platform. This will allow the true experts in your teams to join you in co-creating learning modules that are built from their own experience and share their learnings, expertise and insights.

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Collaboration Specialist Module Customer Service 59